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Reviews of Grand Hyatt Kochi Bolgatty

5 out of 5
Grand Hyatt Kochi Bolgatty
Bolgatty Island, Kanayannur, Kerala

Reviews

9.4

Exceptional

Rating 10 - Excellent. 105 out of 141 reviews" "
Rating 8 - Good. 24 out of 141 reviews" "
Rating 6 - Okay. 8 out of 141 reviews" "
Rating 4 - Poor. 3 out of 141 reviews" "
Rating 2 - Terrible. 1 out of 141 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alfred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve stayed at in India. The service is impeccable and staff friendliness and willingness to anticipate needs was beyond expectations. Would definitely go back again.
Stayed 12 nights in Mar 2024

8/10 Good

Aayush

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Praimnauth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Georgeous property with excellent service and food
Stayed 2 nights in Feb 2024

10/10 Excellent

Parag

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply fantastic
Stayed 1 night in Mar 2024

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Manu, Richmond hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Pradyumna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at this luxury resort hotel. Rooms and overall ambience were well maintained and inviting. Service was excellent in all aspects and throughout. We had delicious meals at Thai restaurant on site. The breakfast spread was huge and sumptuous. Overall we had a wonderful and satisfying experience and hopefully will visit again.
Stayed 2 nights in Jan 2024

6/10 Okay

Siva, Princeton

Travelled with partner
Liked: Cleanliness
The hotel serves beef on the menu but not pork. Why the double standards? Also the transport from the hotel to various spots is not well organized.
Stayed 2 nights in Jan 2024

10/10 Excellent

RAJU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Jan 2024

10/10 Excellent

RHONDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet tropical paridis island vacation....very dependable airport shuttle as long as you communicate with hotel.... suite that i was in made me feel like i was living the life style of the rich and famous....outstanding room with terrace- grand suite...spacious and beautiful...place for weddings, and great place for children....staff beautiful and outstanding....making this vacation ...simply outstanding thank you soooo much Grand Hyatt Boygottay -- in making this vacation...I will never forget...word to the wise...however.....please be aware....there is NO atm...you would have to go over the bridge by shuttle, etc. should you have the need for cash-all the best!
Stayed 4 nights in Jan 2024

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would definitely stay again 😊
Fantastic stay, great food, service, everything was amazing. The staff are unbelievable especially Soyata in the Malabar restaurant, smiley, friendly, beautiful. Can’t recommend this hotel enough!
Stayed 3 nights in Jan 2024

6/10 Okay

Dinesh

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Terribly noisy - blaring religious music woke us all up at 4 am. We were in 523. Then, door key cards kept fsiling. The laundry manager keot arguing with us having charged us twice the amount claiming 79 pieces of clothing when we counted only 45. No indication on the buffet dishes on the spice level, we could not eat many dishes, they should mark them.
Stayed 2 nights in Dec 2023

10/10 Excellent

Satyam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Nov 2023
Response from Rajesh Ramdas on 29 Nov 2023
Thank you. Your positive feedback is much appreciated.

8/10 Good

Ram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property.
Stayed 1 night in Nov 2023
Response from Rajesh Ramdas on 29 Nov 2023
Thank you for the comments. In case you have other feedback, please don’t hesitate to contact us at any time.

10/10 Excellent

Shankar

Stayed 2 nights in Nov 2023
Response from Rajesh Ramdas on 20 Nov 2023
Thank you for the top star rating.

10/10 Excellent

GEETHA

Stayed 1 night in Oct 2023
Response from Rajesh Ramdas on 3 Nov 2023
Thank you for the top star rating.

8/10 Good

Apple

Stayed 1 night in Oct 2023
Response from Rajesh Ramdas on 30 Oct 2023
Thank you for the rating.

6/10 Okay

Archana

Travelled with partner
Not near main areas. The indoor pool was out of service and it was meant to have been fixed by the time we stayed
Stayed 3 nights in Oct 2023
Response from Rajesh Ramdas on 27 Oct 2023
Thank you for taking the time to share the feedback. We're sorry to hear you had a less than happy experience and apologies for any inconvenience caused. We look forward to making your next stay perfect.

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yet another well run hotel.
Very well run hotel. The staff were friendly. All good.
Stayed 3 nights in Oct 2023
Response from Rajesh Ramdas on 23 Oct 2023
Thanks for trusting us with your stay and sharing your happy experience. It was truly our pleasure hosting you and look forward to welcoming you again.

10/10 Excellent

CINTHUJAA

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff at Thai soul was subpar compared to the rest of the staff. We loved Girish at Colony restaurant!
Stayed 3 nights in Oct 2023
Response from Rajesh Ramdas on 9 Oct 2023
Thank you for your feedback.

10/10 Excellent

Karthik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You cannot miss this place!!
Grand Hyatt is a place where nature, beauty and luxury meets tranquility. Located close to the backwater the view is breathtaking.
Stayed 3 nights in Sep 2023
Response from Rajesh Ramdas on 3 Oct 2023
Thank you very much for staying with us and taking the time to leave us such great feedback. We are thrilled to know that your time with us was amazing, and we look forward to having you back for another pleasant stay.

10/10 Excellent

Ibrahim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel especially the stuff, they were very friendly and helpful
Stayed 2 nights in Sep 2023
Response from Rajesh Ramdas on 18 Sept 2023
Many thanks for the 5-star rating and wonderful feedback.

10/10 Excellent

Unni

Stayed 1 night in Sep 2023
Response from Rajesh Ramdas on 12 Sept 2023
Thank you for the wonderful rating.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, but food definitely on the pricey side when comparing to local prices. Pool team were great, can't remember his full name, Adithya maybe, was particularly friendly and helpful.
Stayed 2 nights in Jul 2023
Response from Rajesh Ramdas on 1 Aug 2023
Thanks for sharing your valuable feedback. We greatly appreciate your kind words about the hotel and our hospitality. We have taken cognizance of your comments on pricing part and look forward to hosting you again for another memorable experience.

10/10 Excellent

Prasoon, chiacgo

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel! One of the best I stayed in. Excellent customer service, beautiful property and excellent amenities
Stayed 2 nights in Jul 2023
Response from Rajesh Ramdas on 23 Jul 2023
Thank you for your stellar rating and review. It truly means a lot to have our guests share their positive experiences.We look forward to having you back for another pleasant stay.

10/10 Excellent

Biju

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 5 nights in Jun 2023
Response from Rajesh Ramdas on 29 Jun 2023
Many thanks for the excellent rating and review.

10/10 Excellent

SOYOUNG, Lagrange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect hotel for us.
Stayed 2 nights in Apr 2023
Response from Best Regards, Rajesh Ramdas on 3 May 2023
Many thanks for sharing this wonderful feedback. Please do visit us again for another memorable experience.

10/10 Excellent

Cheryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Impressive views… nice, clean, well maintained property, amazing staff and service, wonderful dining options.. especially Malabar cafe was very nice as was front desk staff and check in and check out experience…
Stayed 1 night in Mar 2023
Response from Best Regards, Rajesh Ramdas on 21 Mar 2023
Thank you very much for sharing this personalized review of your stay with us. It’s wonderful to hear that our colleagues made you feel welcome and you enjoyed an amazing stay and dining experience. Thanks again and we hope to make your next visit just as positive.

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property!!
Stayed 2 nights in Mar 2023
Response from Best Regards, Rajesh Ramdas on 13 Mar 2023
Thank you very much for this awesome feedback.

2/10 Terrible

Navjot

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Slow service
Very poor service had to wait 25 mins for a flat white coffee in the shop downstairs and also long wait in bar.
Stayed 3 nights in Feb 2023
Response from Best Regards, Rajesh Ramdas on 17 Feb 2023
Thanks for sharing your feedback and we are sorry to hear about the less than happy experience. We would not be able to grow and develop without feedbacks and we are grateful for the same. Our F&B Manager, Mr. Johny had reached out to you and apologized for the inconvenience caused. We would be honored to host you again and please be assured the team is going to give you a great experience on your next visit.

10/10 Excellent

Anubhav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good property
Stayed 3 nights in Jan 2023
Response from Best Regards, Rajesh Ramdas on 19 Jan 2023
Thank you very much for the positive rating and feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel. Very clean with nice views. Service was great. Loved the restaurants inside. Pool was nice. We lost our daughters diamond necklace and chain inside one of the lounges and we specifically gave the videos and pictures of where it was last seen and the security team along with the management worked on finding it via their cctv system however they
Stayed 4 nights in Dec 2022
Response from Best Regards, Rajesh Ramdas on 23 Jan 2023
Thanks for sharing the review. Glad to hear that you had an enjoyable stay. With regards to the incident mentioned, we have no internal records of the same. Please connect with us with further details to investigate. Thanks.

10/10 Excellent

Tachathodiyil Narayanan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable atmosphere and enjoyable food and other amenities.
Stayed 1 night in Dec 2022
Response from Best Regards, Rajesh Ramdas on 2 Jan 2023
Thank you so much for your positive feedback. We look forward to seeing you soon!

8/10 Good

Amit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thai Soul - the on-site Thai restaurant - does a great job. Their management & staff are dedicated, and flexible in the face of a very high demand. Very gracious!
Response from Best Regards, Rajesh Ramdas on 2 Jan 2023
Many thanks for sharing this awesome review of your dining experience at Thai Soul! You have left a smile on the face of our whole team with your kind words. We are grateful that we had the opportunity to serve you and looking forward to see you again.

8/10 Good

Nand Kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, lovely property, spacious rooms with a view.
Stayed 2 nights in Nov 2022
Response from Best Regards, Rajesh Ramdas on 5 Dec 2022
Many thanks for the positive feedback!

10/10 Excellent

Laszlo

Stayed 2 nights in Nov 2022
Response from Best Regards, Rajesh Ramdas on 5 Dec 2022
Thanks for the wonderful rating!

10/10 Excellent

Lakshmi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property, the staff is very friendly and hospitable. The rooms were excellent and the view is remarkable. Loved all the restaurants and the rooftop lounge. The spa and food were extremely good as well. I would always choose the Hyatt for any future visits to Kochi.
Stayed 9 nights in Nov 2022
Response from Rajesh Ramdas on 14 Nov 2022
Hi, Many thanks for sharing your positive experience. It’s great to hear that you had enjoyed all aspects of your stay including the dining and Spa experience. It means so much to us when we get to hear this positive feedbacks from our happy guests. Please do come back for another delightful experience!

10/10 Excellent

SIMON

Travelled with family
Liked: Amenities, property conditions & facilities
Modern, excellent service, four dining options
Response from Rajesh Ramdas on 7 Nov 2022
Thank you very much for the top star rating and the wonderful feedback!

10/10 Excellent

Shiby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Manju

Stayed 1 night in Aug 2022

10/10 Excellent

Giji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2022

10/10 Excellent

Khatija

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Best Regards, Rajesh Ramdas on 18 Jul 2022
Thank you for taking the time to leave us this wonderful rating!

10/10 Excellent

Smitha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Best Regards, Rajesh Ramdas on 19 Jul 2022
Thank you for taking the time to leave us this wonderful rating!

10/10 Excellent

Neena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has two large pools which were absolutely fabulous. The breakfast buffet was excellent. It's a beautiful hotel resort which I highly recommend. It was the highlight of my stay in Kochi.
Stayed 3 nights in Jun 2022
Response from Best Regards, Rajesh Ramdas on 1 Jul 2022
Hi, Thank you very much for staying with us and taking the time to leave us such a wonderful rating and review. We are thrilled to know that your time with us was amazing and we look forward to having you back for another memorable experience!

10/10 Excellent

amrita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel in Kochi! Beautiful property.
Stayed 1 night in May 2022
Response from Best Regards, Rajesh Ramdas on 13 Jun 2022
Thank you very much for the feedback and rating.

10/10 Excellent

Biju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt is very good place to stay and very good to the people who is working remotely. I have enjoyed my stay there. But I was not using the tub and used the last day .But it looks like mud water on the tub/jacuzzi.
Stayed 3 nights in May 2022
Response from Best Regards, Rajesh Ramdas on 13 Jun 2022
Hi, Thank you for taking the time to provide your much-valued feedback and the positive rating. We are happy to know that you enjoyed your stay with us. We have taken note of your comments and have addressed it with relevant departments. Looking forward to the pleasure of welcoming you back.

10/10 Excellent

Charanjit

Travelled with family and small children
Liked: Staff & service, amenities
Very good staff food rooms good hospitality love to come again
Stayed 4 nights in May 2022
Response from Regards, Rajesh Ramdas on 23 May 2022
Thank you for the wonderful feedback. Please do plan for a sunset cruise on your next visit.

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed at 5 different five star resorts in india this was our favorite.stayed 6 nights. Had table tennis,bikes for no charge.grounds fairly big to explore great water views and sunsets. malabar restraunt had great indIan buffet,lots of choices at a fair price The other restraunt soul thai was even better one of the best buffets i ever had and i traveled alot. Great selection and food perfecly prepared .cost little more then malabar but stiil reasonable. highly recomend resort and both restraunts staff are exellent in every way
Stayed 6 nights in May 2022
Response from Best Regards, Rajesh Ramdas on 23 May 2022
Thank you very much for the kind feedback. We are delighted to know that you enjoyed the dining experience and recreation facilities.

8/10 Good

Jeril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Best Regards, Rajesh Ramdas on 23 May 2022
Thank you for the rating. See you soon.

10/10 Excellent

Hafees

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022