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Reviews of Fairfield Inn by Marriott Muncie

2.5 out of 5
Fairfield Inn by Marriott Muncie
4011 W Bethel Ave, Muncie, IN

Reviews

8.4

Very good

Rating 10 - Excellent. 273 out of 613 reviews" "
Rating 8 - Good. 208 out of 613 reviews" "
Rating 6 - Okay. 80 out of 613 reviews" "
Rating 4 - Poor. 30 out of 613 reviews" "
Rating 2 - Terrible. 22 out of 613 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nayeli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained property.
Stayed 1 night in May 2024

8/10 Good

Jackie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience of the inn and it was fast and easy to check-in.
Stayed 1 night in May 2024
Response from Kelli Chambers - General Manager on 16 May 2024
Thank you for staying with us!

8/10 Good

Douglas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall it’s an ok place. The front desk made a mistake and charged my card twice. The staff told me it would drop off after 10 days. The charge did not drop off. I had to file a dispute to get the charge removed. Just keep an eye open n your charges if you stay here .
Stayed 1 night in Apr 2024

10/10 Excellent

Kristine D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kelli Chambers - General Manager on 16 May 2024
Thank you for staying with us!

10/10 Excellent

Stacie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kelli Chambers - General Manager on 16 May 2024
Thank you for staying with us!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, breakfast was hot and delicious! Room was very comfortable and clean!
Stayed 2 nights in Apr 2024

10/10 Excellent

Victoria

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding. I have a service dog and they readily accepted her. She is well behaved and rarely barks. I plan to stay there again when I visit my granddaughter at Ball State Univ.
Stayed 1 night in Mar 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Amenities, property conditions & facilities
The beds were comfortable and the staff was courteous. The breakfast was wonderful with many choices.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey

Travelled with family
N
Stayed 1 night in Feb 2024

4/10 Poor

Bonnie

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Very disappointed main reason for choosing this hotel was the pool which was all locked up and unusable could have gotten a cheaper hotel if i would have known. Staff was nice. We checked in on a friday and out on Wednesday house keeping was never in our room had to go to front desk to ask for fresh towels. Hallways and elevator floors were not clean. However they offer a very good breakfast
Stayed 4 nights in Feb 2024

8/10 Good

Luciana

Liked: Cleanliness, property conditions & facilities
Nice and clean
Stayed 2 nights in Feb 2024
Response from Kelli Chambers, General Manager on 4 Mar 2024
Thank you for staying with us!

4/10 Poor

Rachel

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointed
The internet did not work in my room I was unable to participate in my zoom conference without the internet connection Also I had to go to the front desk three times to get my key rekeyed to gain access to my room
Stayed 2 nights in Feb 2024

4/10 Poor

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible front desk
The front desk staff was gruff and unhelpful. I was informed I could not get a receipt for the stay from them but would receive it in email, which I have not received.
Stayed 1 night in Feb 2024
Response from Kelli Chambers, General Manager on 12 Feb 2024
Hello. Unfortunately, when booking through Expedia you receive your receipt from them. The hotel is unable to provide you with one.

6/10 Okay

Chrystina

Disliked: Property conditions & facilities
When online and I reserve a room because we were there for volleyball, and it showed a pool that's why I chose it. A group of girls for volleyball stayed here to have the pool. If the pool is closed it needs to say that online. I could have gotten a $100 cheaper room across the street with no pool. This was ridiculous. That's all my girls look forward to. It should have been given to me at a cheaper price after going to customer service about this
Stayed 2 nights in Jan 2024

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast checkin. Nice breakfast
Stayed 1 night in Feb 2024

10/10 Excellent

Della

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Excellent! Very clean, friendly staff, quiet. Stayed here for my daughter volleyball tournament and was very pleased. Heard from fellow parents who stay at other nearby hotels that theirs were super loud and dirty. Glad I chose Fairfield!
Stayed 2 nights in Jan 2024

6/10 Okay

Sandra

Liked: Cleanliness
Stayed 2 nights in Jan 2024

8/10 Good

perry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Allison

Stayed 1 night in Jan 2024
Response from Kelli Chambers, General Manager on 15 Jan 2024
I'm pleased you enjoyed your stay. We look forward to seeing you again!

8/10 Good

Lia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Jana

Stayed 2 nights in Jan 2024

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast.
Stayed 2 nights in Dec 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet hotel. Somewhat dated interior, but would stay there again.
Stayed 3 nights in Dec 2023

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beds are very soft
Stayed 1 night in Dec 2023

10/10 Excellent

kelli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Helen

Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location. Lots of shopping, and restaurants close by. Very clean inside and out. Comfortable beds. The pool was a nice area. Breakfast had hot menu items had lots of choices.
Stayed 1 night in Dec 2023

8/10 Good

Ken

Stayed 1 night in Dec 2023

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel had no hot water in the morning. A lot of unhappy people going to BSU graduation.
Stayed 1 night in Dec 2023

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
The breakfast was great. Room clean. Nice large screen tv. The front desk girl was great!
Stayed 1 night in Dec 2023

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast attendant was very helpful and friendly. She even brought out a plate of bacon for our aunt when she heard her say she wanted some. This was especially nice because our aunt and all of us were in town for her sister’s funeral (my mother-in-law). This hotel is good choice when visiting Muncie, especially if you want to be near Ball State or the north side of town.
Stayed 1 night in Dec 2023

4/10 Poor

Ashley

Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Stayed 1 night in Dec 2023

8/10 Good

Mindy

Stayed 2 nights in Nov 2023

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slept very well. Bed was comfortable. Quiet hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here multiple times and always had a pleasant experience!
Stayed 1 night in Nov 2023

10/10 Excellent

ANGELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Very clean. Would recommend.
Stayed 1 night in Nov 2023

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was not good. The beds were comfy. The front desk was friendly. No shampoo in the shower and room was so hot. Even with the air on in November.
Stayed 1 night in Nov 2023

10/10 Excellent

regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Food options for breakfast were great. Everything was clean. Beds were a bit too firm for us but managed. Bathroom was a bit tight. Everyone was nice. Lots of kids being really loud running down hallways on 2nd floor friday night, saturday was quiet though. Close to restuarants and shopping. Didn't use pool or whirlpool but it was open.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Mark

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
no clock in room. We looked out our window to a carwash. staff was very friendly.
Stayed 2 nights in Oct 2023
Response from Kelli Chambers, GM on 30 Oct 2023
Thanks for staying with us!

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kelli Chambers, GM on 30 Oct 2023
Thank you for staying with us!

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
The place was clean and well maintained. And the breakfast food selection was outstanding.
Stayed 1 night in Oct 2023
Response from Kelli Chambers, GM on 30 Oct 2023
Thank you for staying with us!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kelli Chambers, General Manager on 25 Oct 2023
Thank you for staying with us!

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kelli Chambers, General Manager on 25 Oct 2023
Thank you for staying with us!