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Reviews of Holiday Inn Express Hotel & Suites Muncie, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Muncie, an IHG Hotel
4201 W Bethel Ave, Muncie, IN

Reviews

8.0

Very good

Rating 10 - Excellent. 205 out of 492 reviews" "
Rating 8 - Good. 159 out of 492 reviews" "
Rating 6 - Okay. 63 out of 492 reviews" "
Rating 4 - Poor. 34 out of 492 reviews" "
Rating 2 - Terrible. 31 out of 492 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been snowing and parking lot was slippery
Stayed 1 night in Feb 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean and friendly staff. Only negative was we didn't know pool was down for maintenance. But staff was nice and gave us some snacks, free of charge. Will stay again.
Stayed 2 nights in Apr 2024

6/10 Okay

Jessica

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is closed for maintenance. Elevator is old and slow. Property overall is dated and not clean looking. The front desk person did the job, but thats about it. Disappointed after a long day.
Stayed 1 night in Apr 2024

2/10 Terrible

Brooke

Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was closed and it wasn’t mentioned at all, when they knew we were checking in with child.
Stayed 1 night in Apr 2024

4/10 Poor

Jason, Fishers

Liked: Staff & service
Disliked: Property conditions & facilities
Needs updated. You can tell this hotel is in a college town. Place is beat-up & rough around the edges… definitely showing its age. Also on busy mornings hot water was sketchy
Stayed 2 nights in Apr 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are clean and chairs/bed comfortable. The staff are super friendly and helpful (front desk, housekeeping and breakfast staff). The hotel was completely full and parking was tight. We would stay there again.
Stayed 3 nights in Apr 2024

6/10 Okay

Kent

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Just average. Not worth the price
Stayed 2 nights in Apr 2024

10/10 Excellent

Alan

Nice staff & room.
Stayed 1 night in Jan 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Daniel, Clarksville

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except one thing: it was winter time, and the air conditioning was on in the indoor pool area. It felt like 55 degrees, making it very cold, which is upsetting since this was one of the only pools in my last dozen hotel stays that was actually warm! Even with this, would definitely recommend, and will probably stay there again.
Stayed 4 nights in Dec 2023

10/10 Excellent

Koby

Stayed 1 night in Dec 2023

2/10 Terrible

Heather

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
First thing, smelled like Cannabis…got to our room and they gave us a room that was already occupied by a guest and we walked in on someone getting out of the shower! I was absolutely embarrassed for us both!! Shame on them! This should NEVER HAPPEN TO A GUEST!!
Stayed 1 night in Dec 2023

8/10 Good

Harold

Liked: Staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Penny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 1 night in Nov 2023

6/10 Okay

DAVID, Elkhart

Travelled with family
Liked: Property conditions & facilities
The room was just dirty and the toilet leaked I told the staff the first night and it still leaked when we left. We only stayed two of the three nights. Probably will not use Expedia again. You can’t get ahold of any one.
Stayed 3 nights in Oct 2023

6/10 Okay

Stacy

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, room comfort
Wonderful Stay
The front desk staff where kind, professional & helpful. The housekeeping staff does a wonderful job cleaning. The breakfast crew did a great job providing hot, fresh and tasty food. Along with keeping everything clean and tidy. Our bed was comfty, water pressure was wonderful, heard min. to no noise outside & plenty of places around to eat if needed. The only negative, the rooms and hotel could use a face lift. A few minor cosmetic touches are needed in the rooms. This did not effect our stay in any way.
Stayed 1 night in Sep 2023

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient
Stayed 1 night in Sep 2023

6/10 Okay

Jacob

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Lonnie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Enjoyable stay
Room was very clean, staff was extremely nice, polite and helpful, very enjoyable stay. Will definitely stay again.
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Dale

Stayed 2 nights in Aug 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Ball State
Stayed 1 night in Aug 2023

6/10 Okay

ARTHUR F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced for stay
The cost of the stay did not equate to the quality of what I received.
Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not recommend
Most of front staff were not friendly. Very dated. The room and floor smelled really bad. Would not stay again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jennifer

Stayed 2 nights in Jun 2023

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk person was fantastic. There was a mix up with our reservation and he fixed it immediately and gave us rewards points. The room was clean and the bed was super comfortable.
Stayed 1 night in Jun 2023

10/10 Excellent

Raina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was fantastic
Stayed 2 nights in Jun 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, everything is what you would expect. Friendly staff, clean, comfortable bed, breakfast met expectations. The elevator was out of service which was well communicated by the staff at check in. My only issue was the price. At the rates charged, I would expect better than average accommodations.
Stayed 1 night in May 2023

4/10 Poor

Edward

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Had to cut my stay short and neither the hotel or Expedia would permit me to cancel one night. Had to absorb the cost of that last night. Will never use Expedia again.
Stayed 4 nights in May 2023

10/10 Excellent

elmedina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay,Clean and friendly staff
Stayed 1 night in May 2023

4/10 Poor

Claudia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The elevator was not working, no notice on the 3rd floor to advise guests. The overall look of the interior wasn't up to par to the name "holiday inn express". Pricing was increased drastically due to Ball State University graduation. The price did not match the feel nor the state of the hotel. Left feeling ripped off.
Stayed 1 night in May 2023

8/10 Good

Gina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Accommodations are good for a night.
Stayed 1 night in May 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2023

10/10 Excellent

Kelly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and front desk staff Felicia was nice. The breakfast was good but needed more to go fruit. Overall, I will stay here again when I return to drop my son off at Ball State. Mrs. Hayes
Stayed 1 night in Apr 2023

10/10 Excellent

Paula

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent price for family. Swimming pool to entertain the kids. Friendly staff. Wide variety of quick breakfast options.
Stayed 1 night in Feb 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff was nice, hotel is not very clean but options are very limited in Muncie!
Stayed 1 night in Feb 2023

10/10 Excellent

Rose

Stayed 1 night in Jan 2023

2/10 Terrible

Stephen

Travelled with family
Disliked: Staff & service
We didn’t stay at the property because they’d given our room away. We were forced to find a new hotel.
Stayed 1 night in Jan 2023

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, good breakfast.
Stayed 1 night in Jan 2023

4/10 Poor

Craig

Travelled with family
Pre-paid reservation for 2 queens. Arrived and they gave our room away and only had 1 king sofa for all 4 of us. We took it cause its all rhey had. No sheets, no comforter, no extra towels. Had to come back to desk to request. Hassle.

2/10 Terrible

Chris, Rockford

Stayed 1 night in Jan 2023

10/10 Excellent

ROBYN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent!!!!

2/10 Terrible

Rebecca

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was confirmed to stay until Dec 15, upon returning to the hotel on the evening of the 14th after working all day I found my room was booked with another customer. All my belongings were tossed in my suitcase and backpack. My work involves patient and physician personal information which was laying out in piles with a ton of research - this is most certainly a HIPAA violation for your staff to enter and have access to my patient information! I was not called and when I required why not call I was rudely told they tried. I have my phone on me 24/7 and I had no missed calls- It is not my fault nor my responsibility that your staff called the wrong number when the phone number listed was correct. I have tried numerous times to contact customer relations and have yet to be compensated for the intrusion and forcing me to have to stay at another hotel for my last night! (they did not charge me for the other hotel), When your staff tossed everything in my suitcase and backpack my computer mouse and also my ipad pencil were misplaced. They need to replace ASAP!!! It is nearing almost a month since my stay and I have no official agreement for my personal items to be replaced. I WANT a call back for the status of my complaint. I do not have the complaint confirm # with me but I am sure you can figure that out. Rebecca Burks 509-435-8317

8/10 Good

John

Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022