Murad Day Spa

No real staff onsite. Fully digital checkin. High deposit amount.

Very loud guest. I called the front desk to complain, not sure if they did anything about it because the people staying right next to my room continued to bang on the walls, play loud music, and yell. The deposit fee is exaggerated $250!? I’ve stayed in better places where the deposit is only $50 or $100. Not worth it specially for the location. I greeted a front desk staff in the morning even though I am the one who had a horrible night, she ignored me. Not staying here ever again.

Pros: This was a really beautiful property. I fell in love w/ the layout and the cleanliness of the hotel rm. Cons: Upon arrival there were additional unexpected fees by the front desk receptionist that I found incredibly suspicious. The neighborhood was sketchy and I did not think the price and the hidden fees were comparable to how crummy and isolated the surrounding neighborhood was. The guests were also really sketchy. Every day while coming & going I regularly overheard heated arguments from guests who were displeased with additional check out fees, door cards become non-operational for no fault of their own and parking concerns. I hate to say this but there seem to be a lot of scrupulous activity happening on these premises such as prostitution. I will not repeat the conversations I overheard in the lobby but I would not bring anyone I love here with concern to their safety. There were some wholesome family and couples just enjoying their stay but there were also many sketchy characters. I'm thankful I had no issues during my stay but I would never return. Finally, if you are business person who travels frequently and may benefit from check in flexibility, understand that there may be no early check in available. I flew in from NYC and with the additional 5 hr time difference was unable to secure a room for over 4 hours. It was torture. They had no real lobby, just one couch and one chair. They asked me to wait 4 hours outside by their pool area in 90 degree weather.