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"I initially booked one night in a two-queen suite via Hotels.com. The following evening, I called at 9 PM to extend my stay. Though my original room wasn’t available, the receptionist assured me that I could move rooms the next day and that I could stay in my current room until the new one was ready—no need to leave the hotel. The next day, the receptionist on duty (the manager) denied this arrangement ever existed, and I was told to leave. Only after I insisted they confirm with the previous staff did they ‘let it slip this time,’ implying I was being dishonest. I felt disrespected and let down by the inconsistency in service and tone. The second room I booked was an ocean view only to find it out it was partial ocean view and my request to change the room was denied by the same manager. I would have expected more professionalism and accommodation from a hotel manager! Breakfast options are basic, prepackaged pastries were disappointing. "

"Convenient location to Pechanga. Clean with fridge, microwave and coffee. A little noisy with the road but will stay there again."

"The location was great but the room needs some upgrades the carpet was dirty. shampoo it or remove it "

"The smoke was unbearable. I ended up having an asthma attack and leaving my reservation 3 days early. It’s been a week and I still can’t get in touch with anyone regarding a refund for my stay. I call And the staff transfer me to a dead phone line. The room temperature never reached the desired temperature. It was hot and stuffy. And whole place reeked of cigarette smoke. They say they have a gym. But do not. It’s closed. Spa is closed. FOR 6 YEARS. No big winnings at the casino. Just don’t bother. Harrahs is 15 mins down the road. Avoid at all cost. "

"Great all around. The breakfast was amazing too."

"After COVID the hotel rates increased dramatically based on the few improvements to the rooms~ The bathtubs still have no mats in the tubs so they're very slippery~ Bathroom flooring always seems dirty~ The bed coverings are 2 sheets and a thin blanket, we froze both nights! But it's one individual in particular, Kevin, who is very matter of fact and never friendly or helpful! I've been staying at LHL several times a year for the last 10 years and every front desk agent is helpful and friendly, all but Kevin! It was 2 years ago, when I booked through the hotel directly, tgat I was charged a "BED TAX" which resulted in another $100 being added to my bill! I questioned it and Kevin became argumentative and couldn't explain what this tax was for and why isn't it mentioned on their website! That's when I stopped staying there~"

"The pictures on the website are very miss leadin. The rooms are extremely small. The bathroom was step-in, sit down, and step-out. I was very much looking forward to staying at that hotel but w did not! The first flush of the toilet was a clog drain. The desk person asked if we thought a plunger would work. Yes, probably but I was not going to do that all the time. By this time it was 10:30 m or so and I told him we were not going to stay. Pack up again, load car and leave. All of this was after a 6 hour drive from Arizona."

"The room was clean, parking was plentiful, nice pool, friendly staff and nice amenities. I would go back."

"The entire building smelled like mildew my clothes stink the building is old the lights flicker and elevator even glitched wouldn't work had to hold the button down"