Orthez Hotel Guide - Musée Jeanne d'Albret hotels in Orthez, France.

"Friendly staff, nice clean room, easy to get to off the motorway and good breakfast. Great value for money. "

"Je ne réponds pas aux questionnaires en anglais "

"Main issues - cleanliness dirty appliances greasy surfaces + dead flies had to clean before using. Both fridges/freezers uncleaned 1leaking water constantly mopping floor, didn’t use got fed up of cleaning other people’s dirty. Pet hairs on sofa, surfaces and beds/bedding + dead bugs. No bed linen/pillows, cushions instead, very dusty + dead bugs stuck on them. Was asked if we brought our own bedding on arrival then provided with bed linen and towels that we did not use because of their state. As the shops were closed by the time we arrived at the property we had to clean and hoover the bedroom and went to bed with no linen. Two of the bedrooms separated by screens so not proper bedrooms. The only shower and hand washing basin is in the ensuite of the main bedroom. The only toilet is outside main bedroom, does not have a hand washing basin. Very strong nasty odour in the toilet. The spiral stairs are very difficult to negotiate in general and was a nightmare to get our luggage upstairs and are unsteady. The swimming pool is situated at the front of the owners side of the house, and was informed politely that because of the time of the year we might not wish to use it on arrival. Shocked on departure she asked if we left the property cleaned. The owner was informed about the overall cleanliness, bedding, and the dirty leaking fridges so there should be no excuse for others to go the same experience as us in hope that these are basic standard hygiene expectations."

"The hearing didn't work in the room, the hotel needs some attention, the rooms seem a bit tired and no clear instructions on parking. There are better 4* hotels out there... In my experience (having travelled over 80 countries) and spending over 50% of my time in hotels... This 4* establishment fell really short of thr standards. "

"Hotels.com as well as other booking sites (such as Agoda) indicate that this property has a feww shuttle to the airport. But the property does not have a shuttle let alonne a free one. We had to take a taxi (Euro 45) to get to the airport. If not for the false advertising we would have selected a hotel right next to the airport!"

"Lovely property in the quiet hills of the Pyrenees and the gite was really well appointed , has everything you needed. Sunsets were absolutely fantastic and the hosts were really really lovely. "

"Clean modern rooms, corridors a bit dated. Staff friendly and helpful "

"Stayed in 'superior room' on 3rd floor with kitchenette, decent coffee machine, balcony with table & 2 chairs. Decent bathroom with good shower. Very very quiet room with full blackout blinds. This is a brand new hotel and has a few teething problems mainly with signage in the common areas, garage etc which I'm sure they will remedy. Overall a wonderful stay."

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