Helfaut Hotel Guide - Museum of La Coupole hotels in Helfaut, France.

"Staff friends beds comfortable Would recommend"

"The building is impressive, our room was large and clean. There were nice touches such as slippers, bath robes and toiletries. The lounge areas were deserted on the first day of our stay , giving the whole place the ambiance of a museum. The following day saw an influx of guests and the life of the place lifted considerably. There are cards and board games available but you needed to ask as nothing is offered. Breakfast was confusing, there was a standard and uninspiring continental breakfast but we were not told that there were hot food options on request. The opening times for the restaurants are rather limited with only the distillery restaurant available during our stay. The food at the restaurant was good but the menu was the same for lunch as well as dinner. We had been looking forward to walking around the garden which looks impressive in the hotel details. Unfortunately the garden and the tennis courts were, as a earlier review mentioned , rather tired and unmaintained. We cut our stay short."

"Only thing I could complain about was the bed me and my partner rolling into the centre of the bed a bit of a dip in the mattress but overall it was nice little place to stay a night I would stay again "

"bedroom was more like a dorm room...would have been ok if advertised like that. The bathroom could also have been cleaner."

"Great value hotel. Excellent staff where nothing is too much trouble. Room functional and comfortable. Great grounds. Only issue we had was evening meal did not come up to scratch. Excellent breakfast."

"Lovely setting. Room was small but adequate. No walk in shower just a bath tub with a shower over. Rather antiquated and has seen better days. Evening meal was very pleasant and staff friendly. Breakfast left a lot to be desired. Scrambled egg was all gone bar a scraping around the edge. Not a great amount of choice for the price. If you have mobility issues I’d seriously reconsider staying here. Stairs are rather hard to navigate"

"When we arrived the property looked run down and in an isolated area. I should have known to have been concerned by the security precautions on reception/ The receptionist tried to be helpful but language was a barrier- only spoke French. The website advertised a restaurant - this is a lie. There is no restaurant for this accommodation. There is a best western across the road but this was out of our price range and there are no nearby shops at all. We had to order an expensive takeaway. The room was FILTHY DIRTY! There was a crusty dirty sock under one of the beds, the mattresses smelt dirty and stale, and the bathroom had PUBIC HAIR all over the floor, doors, and walls. The area felt unsafe for myself and my two children- the bolts on the doors would not lock as they had clearly been previously broken and I tried to stack our luggage in front of the door to feel safe. I was too worried to open the window at night so the room was too hot to sleep in, very smelly and none of us slept at all - not ideal for the 11 hour drive we had the next day. Appalling accommodation- would never stay at one of these ever again!"

"My wife and I came here as part of our anniversary celebration. We were looking forward to a comfortable, learning experience. This is our first time in this part of France but 2nd time in France. You would think that this hotel being in a worldwide historic destination(Dunkirk) that the hotel staff would at least think of visitors that maybe coming from other parts of the world. They failed. They did not accommodate our visit whatsoever. From the initial greeting, I sensed that we were intruding their hotel. There was no sense of welcoming... no sense of warmth that is usually present in places of hospitality. Our stay was anything but hospitable & enjoyable. We couldn't wait to leave. The French are known for their indifference, lack of warmth, and lack of civility... this French hotel staff succeeded in all three. Simple requests were met hesitation, indifference and rudeness. I could go on and on. I will never come back to this place and will advise those in my circle not to come here... or France for that matter as both of my visits to France were anything but enjoyable."

"The hotel overall was very good, and the staff were extremely kind, helpful, and professional. The breakfast was also excellent with a good variety of options. However, the carpet in the room had a very strong smell of dampness and mould, and it felt quite dirty because of the humidity. This was the only negative point during our stay. Apart from that, everything else was very good."