Museum of Plzeň's Historical Underground

Best location ever! Transportation right there. Manager was very very nice. No hot water for shower but they did get some of it to work before we left. We would stay there again.

The location was the best part of the stay (apart from the breakfast); right in the heart of Old Town and walking distance to everything. Our Uber had to drop us off a very short distance away necessitating us to lug our luggage for 40 secs or so. Not a big deal! Removed 1 star because of a check-in snafu. The room given had 2 single beds (for a couple) because the hotel was fully booked and despite we making the reservations 3 months in advance. The room felt like a converted attic with the beds perpendicular to each other. There wasn't enough space to join them or bring them together. The shower was whole another issue with the showerhead so low that anyone above 5ft7in wouldn't be able to use it properly. We stayed for 2 nights but kept feeling the hotel stiffed us on the room with no compensation / the day manager not even bothering to come and talk to us. The breakfast spread was good and sitting in the room facing the Astronomical Clock Tower was a treat in itself. Would have rated this 7/5 given the history of the building, amenities, location if not for the room issue. Expedia Support was on point and worked with me quickly but they also couldn't do anything.

Great hotel, the staff were very friendly, helpful and attentive. Attended to all our needs, in fact because we had to leave before breakfast, they made a small food package for us. The rooms were amazing, spacious, clean and comfortable. Breakfast had a vast assortment and was plentiful. Definitely next time in Prague, we'll stay here.