Mystic Hotel Guide - Pet Friendly Hotels in Mystic, Connecticut

"It Was so run down and not clean. They need to update the property. Stained lamps And smelled. Never again"

"The room is small and the bathroom is smaller. It is fine for a no frills quick overnight, but not what I expected from a Hilton property. I had not heard of Spark brand before, and now I know. "

"My husband,and I frequently stay at this property due to the close proximity of Mohegan Sun Arena. The shuttle service is TOP SHELF!! Though the prices this property charges are much higher than others, we bite the bullet ONLY FOR THE SHUTTLE SERVICE! Now, that being said I have a major problem with the OWNERS of this property! I had written a review a year ago or so. In my review I wrote commending an employee for their dedication, professionalism, and commitment to his employer. I suggested a merit based reward for his service to show some kind of appreciation. The employee was very proud of my review as he should be. The manager even hung it up for all to see, but to my sincere heart felt disappointment the employee was not rewarded for his service. Not even a $5.00 DD Gift card!!! For the amount of money that guests pay to this company I feel a little pay it forward would not bankrupt your company. I am a business owner myself, and upon receiving praise from a client for my employees service I will immediately reward them!! Exceptional Employees Are Hard To Find My Friend. Keep up the great job Claude."

"Although the lobby area was under renovation it did not impact our stay. The room was spacious and clean and looked like maybe it was also recently renovated. Comfortable bed too."

"Property was very clean, staff was friendly and helpful. I would recommend and stay there again."

"Well appointed clean room and bathroom. Nice location conveniently located in close proximity to Mystic attractions. The front desk was very friendly, competent, efficient and gave hood advice"

"The property looks vacant/closed when you drive by. Looks like it hasn’t been open in years. When we checked in there was an issue between the staff about what rooms were cleaned and not cleaned. When we got to our room it was tiny and super dark, even with all of the lights on. The armchair looked to have an old bullet hole and tones of mystery stains all over it. The bathroom was set up for little tiny people. The door was about half the size of a normal door, the toilet sat about 18” off the floor, everything was on top of each other in the bathroom. When I went to hang my jacket and dresses there were no hooks or closet bar to hang my things on. We decided it wasn’t for us so we were going to look for a new place to stay. When I tried to get onto the WiFi it did not extent to my room and there was absolutely no cell service (our phones were in sos) they were very understanding at the desk about us wanting a refund. All thought it did take almost 4 days to come back to us. I would never recommend this place to even most worst enemy. They should be shut down."