Front of property – evening/night

Reviews of Villa Caceres Hotel

3 out of 5
Villa Caceres Hotel
Magsaysay Avenue, Naga

Reviews

8.4

Very good

Rating 10 - Excellent. 82 out of 171 reviews" "
Rating 8 - Good. 54 out of 171 reviews" "
Rating 6 - Okay. 22 out of 171 reviews" "
Rating 4 - Poor. 9 out of 171 reviews" "
Rating 2 - Terrible. 4 out of 171 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible.
Stayed 1 night in Apr 2024
Response from Kat on 4 May 2024
Hi Ms. Fe! Greetings! Thank you for your glowing feedback! We look forward to hosting you again soon!

10/10 Excellent

Annabelle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kat on 4 May 2024
Hi Ms. Annabelle! Thank you for your feedback! See you again soon!

10/10 Excellent

Sylvester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back
Stayed 3 nights in Feb 2024
Response from Kat on 26 Feb 2024
Hi Mr. Sylvester! Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and that you plan to return. Our team works hard to provide exceptional service and a comfortable experience for all our guests, and it's always rewarding to know that our efforts are appreciated.We can't wait to welcome you back on your next visit. If there's anything specific you'd like us to prepare or any special requests you have for your next stay, please feel free to let us know in advance, and we'll do our best to accommodate you.Once again, thank you for choosing to stay with us, and we look forward to seeing you again soon!Best regards, Katrina Michelle ZuluetaReservations Yield Manager - OIC

10/10 Excellent

Tomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary airport shuttle is a plus. Very efficient, polite, accomodating staff.
Stayed 1 night in Feb 2024
Response from Kat on 10 Feb 2024
Dear Mr. TomasThank you for sharing your positive feedback with us following your recent stay at our hotel.We are delighted to hear that you appreciated our complimentary airport shuttle service. Providing convenient amenities like this is important to us, and we're glad it added value to your stay.Additionally, we're thrilled that you found our staff to be efficient, polite, and accommodating. Ensuring our guests feel welcomed and well taken care of is a top priority for us, and we're glad our team members exceeded your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

10/10 Excellent

Tomas

Travelled with partner
Liked: Amenities, property conditions & facilities
Very nice hotel, staff are very nice & helpful, very clean, food is excellent, good location, area around the hotel is just a little busy, otherwise highly recommended hotel.
Stayed 4 nights in Jan 2024
Response from Kat on 10 Feb 2024
Dear Mr. Tomas, Thank you for choosing to stay at Villa Caceres Hotel and for taking the time to share your feedback with us.We are delighted to hear that you had a very nice experience during your stay and that you found our staff to be very nice and helpful. Providing exceptional service and ensuring our guests feel welcome and supported is a top priority for us, and we are thrilled that our team members exceeded your expectations.We're also pleased that you found our hotel to be very clean and enjoyed the excellent food we offer. Maintaining a high standard of cleanliness and providing delicious meals are important aspects of our commitment to guest satisfaction.While we understand your observation about the area around the hotel being a little busy, we're glad to know that it didn't detract from your overall positive experience.Thank you for recommending Villa Caceres Hotel, and we look forward to welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Hisham, Dubai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was helpful. The service was exceptional!
Stayed 4 nights in Nov 2023
Response from Kat on 1 Dec 2023
Dear Mr. Hisham,We are sincerely grateful for your kind words regarding your recent stay at Villa Caceres Hotel. Your feedback, highlighting that "All staff was helpful, and the service was exceptional," brightened our day.Our team is dedicated to providing the highest level of service, and knowing that we made a positive impact on your experience is truly rewarding.If there are specific instances or team members you would like to commend, we would love to share your praise with them. Your feedback serves as motivation to continue delivering outstanding service to all our guests.Thank you for choosing Villa Caceres Hotel. We appreciate your patronage and look forward to the pleasure of serving you again in the future.Best regards,Katrina Michelle Zulueta Reservations Yield Manager - OIC

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 1 night in Nov 2023
Response from Kat on 1 Dec 2023
Dear Mr. Scott,Thank you for taking the time to share your feedback! We're thrilled to hear that you found our staff excellent during your stay at Villa Caceres Hotel.Our team takes great pride in providing top-notch service, and your kind words are truly appreciated. It's always our goal to make our guests feel welcome and attended to, and we're delighted to know that we achieved that during your visit.If there's anything specific about our staff members that stood out to you, or if you have any suggestions on how we can make your next stay even more enjoyable, please feel free to let us know.We hope to have the pleasure of welcoming you back to in the near future. Thank you for choosing us for your accommodation needs.Best regards,Katrina Michelle Zulueta Reservations Yield Manager - OIC

10/10 Excellent

Sterwin, Tujunga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come bac definitely
Stayed 5 nights in Nov 2023
Response from Kat on 1 Dec 2023
Dear Mr. Sterwin,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us. Your comment, "Will come back definitely," is the best compliment we could receive.Our team takes great pride in providing excellent service, and it's truly rewarding to know that you're considering returning to our hotel.If there's anything specific you loved about your stay or any preferences you have for your next visit, please feel free to share. We want to ensure that your return is an even more enjoyable experience.We genuinely appreciate your patronage and the opportunity to host you again. Looking forward to welcoming you back to Villa Caceres Hotel soon!Best regards,Katrina Michelle Zulueta Reservations Yield Manager - OIC

8/10 Good

Rosario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is beautiful and nice location!
Stayed 1 night in Nov 2023
Response from Kat on 1 Dec 2023
Dear Ms. Rosario,Thank you for taking the time to share your positive feedback about our hotel! We're thrilled to hear that you found our property beautiful and appreciated its prime location.Our team works hard to create a welcoming and enjoyable experience for our guests, and it's truly rewarding to know that we succeeded during your stay.If there are specific features or aspects of the hotel that stood out to you, we would love to hear more about them. Your insights help us continue to provide exceptional service to all our guests.We look forward to the pleasure of welcoming you back to Villa Caceres Hotel on your future visits. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know.Thank you once again for choosing Villa Caceres Hotel. We appreciate your kind words and value your feedback.Best regards,Katrina Michelle ZuluetaReservations Yield Manager - OIC

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place in naga

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a wedding
Stayed 7 nights in Sep 2023
Response from Kat on 26 Oct 2023
Dear Mr. Trevor,Thank you for your kind words and for choosing Villa Caceres Hotel as the venue for your wedding reception. We are delighted to hear that you had a wonderful experience and found us to be a great place for your special day.It was an absolute pleasure to be a part of your wedding celebration, and we are thrilled that we could contribute to making your day memorable. Our team works diligently to provide exceptional service and create beautiful moments for our guests, especially during significant occasions like weddings.We appreciate your trust in us, and we are overjoyed that you and your guests had a fantastic time. We extend our warmest congratulations to you and Ms. Mercy once again. We hope to have the pleasure of hosting you for future special events and celebrations.Warm regards,Katrina Michelle ZuluetaReservations Yield Manager - OIC

10/10 Excellent

Lynnette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hospitality! Go-to Buffet place for breakfast, lunch n dinner … will be back again and again. Very comfy overnight stay too. Dinner Buffet for 10 of us great -even at last minute plans. Thanks Trish Barcenas!
Stayed 1 night in Oct 2023
Response from Kat on 11 Oct 2023
Hi Ms. Lynette!Thank you for your glowing review! We're delighted to hear that you enjoyed your experience at RJ's Buffet. It's our aim to provide top-notch hospitality and a memorable dining and stay experience for our guests, and it's truly gratifying to receive such positive feedback.We're thrilled to be your go-to place for breakfast, lunch, and dinner. Our buffet offerings are carefully curated to ensure a diverse and delicious selection for all three meals. We're pleased that you found our last-minute dinner buffet for your group of 10 to be great.We'll make sure to pass on your thanks to Trish Barcenas for her outstanding service. She, along with our entire team, takes pride in making every guest's visit special.We're looking forward to welcoming you back again and again. Your continued patronage means the world to us, and we can't wait to serve you during your next visit.

10/10 Excellent

Virginia

Stayed 1 night in Aug 2023
Response from Kat Zulueta-Reservations Yield Manager - OIC on 19 Aug 2023
Hi Virginia! Thank you for the awesome review! See you again soon!

8/10 Good

Eugenio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice old place to stay
Stayed 2 nights in Jul 2023
Response from Kat on 18 Jul 2023
Hi Mr. Eugenio! Greetings! Thank you for visiting our hotel and for taking the time to share your impression regarding your stay. We hope that you enjoyed our Victorian-style rooms and we look forward to welcoming you back again soon! With warmest regards, Katrina Michelle ZuluetaReservations Yield Manager - OIC

8/10 Good

Ingrid Angelika

Stayed 2 nights in Jul 2023
Response from Kat on 25 Jul 2023
Dear Ms. Ingrid, Greetings! Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay at with us.We look forward to welcoming you back soon!Thank you and best regards! Villa Caceres Hotel

10/10 Excellent

ELerissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its my 1st time to Book in Villa Caceres, And I was so happy That my family had a great time at Villa Caceres, I book to Family Suite, Breakfast is included but we have extra guest and they just pay for the breakfast and its very affordable so worth it. i would definitely book again in Villa Caceres Naga, my family loves the pool. my nephew had their JS prom the same time we book so it was so worth it.
Response from Kat on 18 Jul 2023
Hi Ms. ELerissa! Thank you very much for your nice feedback to regarding your recent stay with us! Every positive feedback motivates us to provide excellent service to make our guests feel comfortable and welcome. It was a pleasure for us to read your summary about you and your family's experience and we will be happy to welcome you back to Villa Caceres Hotel.Kind and sunny regards,Katrina Michelle ZuluetaReservations Yield Manager - OIC

10/10 Excellent

Flo

Liked: Cleanliness, staff & service, property conditions & facilities
Overall - I'd like the professionalism of the Customer Service/Front Desk; didn't hesitate to help me on my request. The housekeeping service is excellent, very attentive to my/our (2bedrooms) need. Waiters are prompt on our request at the Buffet Breakfast! Excellent foods.
Stayed 5 nights in Jun 2023
Response from Edlyn A. Eguia-Reservation & Yield Manager on 21 Jun 2023
Dear Flo,Thank you for choosing our hotel and for taking the time to share your experience with us. I am very delighted to hear that you had a great experience with us and that you were pleased with the service we offer and provide. Above all, I am very happy to hear that our team was able to have such a positive impact on your experience, please be assured that your kind comments will be conveyed to our team. We look forward to welcoming you back again soon!With warmest regards,

8/10 Good

Virginia G

Stayed 6 nights in May 2023
Response from Villa Caceres Hotel on 15 Jun 2023
Hi Ms. Virginia!Thank you for taking the time to share your feedback during your stay with us. We look forward to hosting you again soon! Best regards, Villa Caceres Hotel

4/10 Poor

Marissa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No question of their title the gem of bicolandia ,being 3 stars hotel with a 5 star experience. And it’s my dream to my parents to enjoy this place to celebrate my dads birthday But I’m very disappointed of the housekeeping staff who accused my parents of stealing a bath mat.For just 150 pesos. My parents having anxiety thinking about your accusations. Do you have any proof?
Response from Edlyn A. Eguia-Reservation & Yield Manager on 31 May 2023
Dear Marissa,Thank you for your feedback. I am deeply sorry for the unfortunate incident that your parents have experienced during their stay with us. Additional training opportunities will be provided for our team members to ensure we handle a similar situation in a professional and guest-focused manner going forward. Please accept my sincere apology and I hope to be able to welcome you and your family back soon.Warmest regards,

6/10 Okay

christine

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Edlyn A. Eguia-Reservation & Yield Manager on 9 May 2023
Dear Christine,Thank you for choosing our hotel and for taking the time to share with us this raving review. Looking forward to seeing you again soon.With best regards,

6/10 Okay

Gener Emil

Travelled with family
Disliked: Staff & service, room comfort
Stayed 3 nights in Apr 2023
Response from Edlyn A. Eguia-Reservation & Yield Manager on 30 Apr 2023
Dear Gener Emil,Thank you for taking the time to write a review and shared it with us. Please be assured that your review will be conveyed to the team and I am certain that your kind words will be highly appreciated. We look forward to welcoming you back soon!With best regards,

8/10 Good

RICARDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of nicest stays in Naga
Good accommodations, staff helpful & courteous. One of the nicest hotels in Naga City.
Stayed 3 nights in Apr 2023
Response from Edlyn A. Eguia-Reservation & Yield Manager on 18 Apr 2023
Dear Ricardo,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. With best regards,

6/10 Okay

Dakota

Stayed 2 nights in Mar 2023
Response from Edlyn A. Eguia-Reservation & Yield Manager on 21 Apr 2023
Dear Dakota,Thank you for taking the time to share your review with us. We are sincerely concerned and apologize that we fell short of your expectations. We appreciate your valuable feedback as it helps us identify the areas we can improve. We look forward to welcoming you back to our hotel in the future. With best regards,

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
I feel like I’m home. Very convenient for transportation, staff are wonderful, fast service, breakfast is awesome.
Stayed 4 nights in Mar 2023
Response from Edlyn A. Eguia-Reservation & Yield Manager on 2 Apr 2023
Dear Michelle,Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay at our Hotel. Please be assured that your review will be conveyed to the team and I am certain that your kind words will be highly appreciated. We look forward to welcoming you back soon!With warmest regards,

8/10 Good

Steven

.
Stayed 1 night in Mar 2023
Response from Edlyn A. Eguia-Reservation & Yield Manager on 27 Mar 2023
Dear Steven, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience. We look forward to welcoming you back to our hotel in the future.With warmest regards,

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel. The rooms were clean and comfortable, though the hallway was very noisy and the doors were thin so you could hear every door latch and every conversation like they were in your room. Usually not a problem except early in the morning. The breakfast was good, mostly Filipino, which is understandable. Expensive dinner buffet (1,000 Pesos, or about $20). We choose to eat elsewhere. All-in-all, a good place to stay, but a bit pricy by Filipino standards.
Stayed 3 nights in Mar 2023
Response from Edlyn A. Eguia-Reservations & Yield Manager on 21 Mar 2023
Dear Douglas,Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We are grateful for the wonderful things you have said about the hotel, your stay, our team, the dining experience, and the facilities offered. It is an absolute pleasure to see that you had an outstanding stay with us. We hope to have another opportunity to welcome you back soon.With best regards,

10/10 Excellent

Michelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Three ladies visiting 'back home' from the states and loved EVERYTHING. It felt like home with total Filipino hospitality. They even wished a happy birthday to me with a song and cake! If you ever are in the area, stay here. Enjoy the sanctuary in a bustling city. Thank you!
Stayed 2 nights in Mar 2023
Response from Edlyn A. Eguia-Reservations & Yield Manager on 13 Mar 2023
Dear Michelle,Thank you for choosing our Hotel and for taking the time to share your lovely detailed feedback with us. I am very delighted to hear about your raving experience and it is heartwarming to also hear that we exceeded your expectations. Above all, I am so very pleased to note your satisfaction with our team and I will ensure that your kind comments are conveyed to them. We hope to welcome you back again soon and to have the chance to make your stay unforgettable once again!With warmest regards,

10/10 Excellent

Crisostomo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time to be here and i like it, quite, close to such eatery, convenient store and will be back definitely, thank you😊
Stayed 2 nights in Feb 2023
Response from Edlyn A. Eguia-Reservations & Yield Manager on 1 Mar 2023
Dear Crisostomo,Thank you for choosing our hotel and for taking the time to share with us this raving review. I am thoroughly delighted to hear that you had a great time during your stay. Please be assured that your kind comments will be shared with all and I am certain this will be highly appreciated by everyone. With warmest regards,

6/10 Okay

Leticia

Stayed 1 night in Feb 2023
Response from Edlyn A. Eguia-Reservations & Yield Manager on 1 Mar 2023
Dear Leticia,thank you for taking the time to share your review with us. We are sincerely concerned and apologize that we fell short of your expectations. Please accept our sincere apology and I hope to be able to welcome you back soon.With best regards,

6/10 Okay

Brian

Travelled with partner
Disliked: Amenities, property conditions & facilities
The facility is outdated!
Stayed 4 nights in Feb 2023
Response from Edlyn A. Eguia-Reservations & Yield Manager on 26 Feb 2023
Dear Brian,Thank you very much for your candid review of your recent stay at Villa Caceres Hotel and for sharing your experience. Your feedback is extremely valuable to us, as we strive to improve with each stay. We’re usually known for our customer service, so I am sorry to hear we missed the mark here. I greatly appreciate your comments, rest assured we have addressed this with the team to ensure we improve on this. With warmest regards,

10/10 Excellent

raymond

Stayed 4 nights in Feb 2023
Response from Edlyn A. Eguia-Reservations & Yield Manager on 26 Feb 2023
Dear Raymond,Thank you for taking the time to share your valuable review. We are pleased to know that your recent stay at Villa Caceres Hotel was a good one. Your comfort is our top priority and we are always ready to go the extra mile. We look forward to welcoming you back to our hotel in the future. With warmest regards,

2/10 Terrible

kristeen

Stayed 2 nights in Jan 2023
Response from Edlyn A. Eguia-Reservations & Yield Manager on 7 Mar 2023
Dear Kristeen,Thank you for having taken the time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short of your expectations in some areas and facilities. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to seeing you again soon.With best regards,

10/10 Excellent

Ferdinand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The should offer valet service for parking the car. One of this boys offered me to get the car because I’m handicapped. That should offered to any guest in both ways.
Stayed 1 night in Jan 2023
Response from Edlyn A. Eguia-Reservations Yield Manager on 18 Jan 2023
Dear Ferdinand,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with every stay. We hope to welcome you back again soon and to have the chance to make your stay unforgettable once again!With best regards,

10/10 Excellent

Augusto

Response from Edlyn A. Eguia-Reservations & Yield Manager on 7 Mar 2023
Dear Augusto,Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay at our Hotel. Please be assured that your review will be conveyed to the team and I am certain that your kind words will be highly appreciated. We look forward to welcoming you back soon!With best regards,

8/10 Good

Hyunsoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good at restaurants …
At restaurants Always little too early stope Rifle foods ( mostly day 30 mini before finish hours It’s not good ……
Stayed 11 nights in Dec 2022
Response from Edlyn A. Eguia-Reservations Yield Manager on 8 Jan 2023
Dear Hyunsoo,Thank you for taking the time to give your feedback. We appreciate your valuable feedback as it helps us identify the areas we can improve. Please accept our sincere apology and I hope to be able to welcome you back soon. With warmest regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Villa caceres Stay
We had a very good stay at the hotel. The only issue I have is that the refill in the buffet breakfast were limited. I always encounter empty trays 🙁
Stayed 2 nights in Dec 2022
Response from Edlyn A. Eguia-Reservations Yield Manager on 1 Jan 2023
Dear Guest,Thank you for having taken the time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short of your expectations in some areas. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to seeing you again soon.With warmest regards,

10/10 Excellent

Danilo

Stayed 1 night in Nov 2022

8/10 Good

mark

Stayed 1 night in Oct 2022
Response from Edlyn A. Eguia-Reservations Yield Manager on 2 Nov 2022
Dear Mark,Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay at our Hotel. Please be assured that your review will be conveyed to the team and I am certain that your kind words will be highly appreciated. We look forward to welcoming you back soon!With best regards,

10/10 Excellent

Danilo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Excellent customer service. Highly recommended!!
Stayed 1 night in Oct 2022
Response from Edlyn A. Eguia-Reservations Yield Manager on 23 Oct 2022
Dear Danilo,Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay at our Hotel. Please be assured that your review will be conveyed to the team and I am certain that your kind words will be highly appreciated. We look forward to welcoming you back soon!With best regards,

10/10 Excellent

Eleno Serafin

Stayed 2 nights in Sep 2022
Response from Edlyn A. Eguia-Reservations Yield Manager on 26 Sept 2022
Dear Eleno Serafin,Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay at our Hotel. Please be assured that your review will be conveyed to the team and I am certain that your kind words will be highly appreciated. We look forward to welcoming you back soon!With warmest regards,

8/10 Good

Cecilia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and accessible
Stayed 2 nights in Sep 2022
Response from Edlyn A. Eguia-Reservations Yield Manager on 22 Sept 2022
Dear Cecilia,Thank you for taking the time to share your valuable review. We are pleased to know that your recent stay at Villa Caceres Hotel was a good one. Thank you for complimenting the cleanliness of our rooms. Your comfort is our top priority and we are always ready to go the extra mile. We look forward to welcoming you back to our hotel in the future. With best regards,

8/10 Good

ROLANDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice plce to stay.6
Stayed 1 night in Sep 2022
Response from Edlyn A. Eguia-Reservations Yield Manager on 20 Sept 2022
Dear Rolando,Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay with us. Please be assured that your review will be conveyed to the team and I am certain that your kind words will be highly appreciated. We look forward to welcoming you back soon!With warmest regards,

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Australian in the bicol
My preferred hotel to stay at in Naga, comfortable rooms, some of the best food you can get in Naga, best hotel pool where you can get a cold beer and relax.Last but certainly not least is the hotel staff,so helpful and always friendly they are a credit to the hospitality of the local people....i stayed 27 nights..so highly recommended.
Stayed 1 night in Jul 2022
Response from Edlyn A. Eguia-Reservations Yield Manager on 28 Jul 2022
Dear Jason, Thank you for choosing our Hotel and for taking the time to share your lovely detailed feedback with us. I am very delighted to hear about your raving experience and it is heartwarming to also hear that we exceeded your expectations. Above all, I am so very pleased to note your satisfaction with our team and I will ensure that your kind comments are conveyed to them. We hope to welcome you back again soon and to have the chance to make your stay unforgettable once again! With warmest regards,

10/10 Excellent

Imelda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean. It’s a convenient location and the is excellent! This is my second time and I would definitely come again.
Stayed 2 nights in Jul 2022
Response from Edlyn A. Eguia-Reservations Yield Manager on 22 Jul 2022
Dear Imelda, Thank you so much for your very kind words, we are all delighted that you enjoyed your visit so much. We do try hard to make our guests feel at home and well taken care of, so it is very rewarding to know how much our guests enjoy themselves. We hope to be able to welcome you back very soon. With warmest regards,

8/10 Good

John Abril

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Edlyn A. Eguia-Reservations Yield Manager on 24 Jun 2022
Dear John Abril, Thank you for taking the time to write a review and we are very pleased to hear that you enjoyed your stay at our Hotel. Please be assured that your review will be conveyed to the team. We look forward to welcoming you back soon! With best regards,

4/10 Poor

Dr. Mark

Stayed 8 nights in Jun 2022
Response from Edlyn A. Eguia-Reservations Yield Manager on 24 Jun 2022
Dear Dr. Mark, Thank you for your feedback. I was disappointed to read that you did not have a pleasant stay with us. I apologize for the inconvenience. With best regards,

10/10 Excellent

Rudy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from Edlyn A. Eguia-Reservations Yield Manager on 31 May 2022
Dear Rudy, Thank you for choosing our hotel and for taking the time to share your experience with us. I am very delighted to hear that you had a great experience with us and that you were pleased with the service we offer and provide. Please be assured that your kind comments will be conveyed to our team. We look forward to welcoming you back again soon! Best regards

10/10 Excellent

Rudy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Edlyn A. Eguia-Reservations Yield Manager on 31 May 2022
Dear Rudy, Thank you for choosing our hotel and for taking the time to share your experience with us. I am very delighted to hear that you had a great experience with us and that you were pleased with the service we offer and provide. Please be assured that your kind comments will be conveyed to our team. We look forward to welcoming you back again soon! Best regards

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff was very friendly. The only thing I’d change is that they have a thick plexiglass barrier installed on the checkin counter ( former Covid requirement) that makes it almost impossible to hear the staff, especially thru masks as well.
Stayed 1 night in May 2022
Response from Edlyn A. Eguia-Reservations Yield Manager on 11 Jun 2022
Dear Robert, Thank you for choosing our Hotel and for taking the time to share your lovely detailed feedback with us and I will ensure that your kind comments are conveyed to our team. We hope to welcome you back again soon and to have the chance to make your stay unforgettable once again! With best regards,

10/10 Excellent

Jr, Kodiak

Stayed 1 night in Apr 2022