Naillac Castle

The hotel was satisfactory. Location is very good and the "live" staff was excellent and friendly. Rooms were clean when we arrived. For a 11 day stay we were only entitled to one apartment cleaning. Fresh towels and toilettes but did not replace sheets. Air conditioning was very good. Small elevator was adequate. We booked three separate apartments. Paid the same amount for all three but one was significantly smaller than the other two. They were advertised as identical but they were not. For the same price we should have gotten the same value. The definition of a "Deluxe Apartment" is inconsistent with photos provided to Expedia. The balconies in two of the apartments were good. However the balcony in the smaller "Deluxe Apartment" was unusable. Their front desk is open from 9;00 AM until 6:00 PM daily. Otherwise their is no staff on the premise. I personally was upset with there policy about early arrival. When we traveled previously, we would arrive at accommodation from the airport we would check our bags and tour until check in time, Generally we would be alerted by text from staff on duty at accommodation when our room was vacated and clean. Typically we entered our room one or two hours before "official" check in time. That to me that is common curtesy. Not here. Even if your room is vacant and clean you pay an additional 50 Euro if you enter before 1600. On top of this they also have inadequate storage for securing baggage.