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Reviews of Hemingways Nairobi

5 out of 5
Hemingways Nairobi
Mbagathi Ridge, Nairobi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 71 out of 86 reviews" "
Rating 8 - Good. 9 out of 86 reviews" "
Rating 6 - Okay. 5 out of 86 reviews" "
Rating 4 - Poor. 1 out of 86 reviews" "
Rating 2 - Terrible. 0 out of 86 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shobha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful haven of a property. Excellent food.
Stayed 1 night in Feb 2024
Response from Sheila on 7 Mar 2024
Dear Shobha,Greetings from Hemingways Nairobi.Thankyou for your valued feedback and that you had a great experience. We look forward to your return visit.Kind regards,Sheila.

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we've stayed in. Beautiful room, good facilities and excellent staff.
Stayed 1 night in Feb 2024
Response from Sheila on 3 Mar 2024
Dear Claire,Thankyou for valued feedback and glad you enjoyed the hotel facilities. We look forward to your return visit.

8/10 Good

Dessa, Englewood

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a relaxing stay at Hemmingways after a 2 week safari. The property is beautiful and the grounds are spacious. All of the rooms are large and have balconies. Our only complaint was that the the air conditioning did not work in our room. They told us (for most of the day) that they were fixing it and just before we went to dinner offered us a fan. We asked them to move us, which they did, at 9 pm to a smaller room but cool!! Given the price of the room (almost $700), they should have offered some compensation, which they did not. Otherwise, we enjoyed the pool and massages at the spa were great.
Stayed 1 night in Feb 2024

10/10 Excellent

Tyler

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The food and drinks here were great. The entire staff were fabulous. I loved the infinity edged pool and being able to look down at the huge watering hole with animals coming to drink. Loved this facility and the entire staff
Stayed 2 nights in Jan 2024

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an iconic hotel that is both modern and classic Kenyan safari style. A great place to stay over night before your safari to get rid of your jet lag
Stayed 1 night in May 2023
Response from Sheila on 7 Jul 2023
Dear Albert,We appreciate your positive review and glad you enjoyed your stay. Looking forward to your return visit.Kind regards,Sheila.

8/10 Good

Margaret

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Denell

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinary Hotel!!! What an amazing stay❤️
Stayed 2 nights in Feb 2023

6/10 Okay

Mr Paul

Stayed 2 nights in Nov 2022
Response from Maurice on 8 Dec 2022
Dear PaulThank you for taking the time to give us a feedback following your recent stay with us

10/10 Excellent

Brittany

Stayed 1 night in Aug 2022

10/10 Excellent

Irene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff provided incredibly service.
Stayed 2 nights in Mar 2022
Response from Maurice on 21 Apr 2022
Dear Irene, Thank you for taking the time to give us feedback in regards to your recent stay with us.Noted that you enjoyed your stay with us and looking forward to your return in the near future

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hemingway's Nairobi is the perfect get away. The amenities and Sunday brunch are spectacular.
Stayed 2 nights in Mar 2022
Response from Maurice on 21 Apr 2022
Dear Dianne, Thank you for taking the time to give us feedback on your recent stay with us.Noted that you enjoyed your stay with us and looking forward to your return in the near future

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax and wind down.
Stayed 2 nights in Jan 2022
Response from Maurice on 4 Feb 2022
Dear Daniel, Thank you for letting us know that you enjoyed your stay with us

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Architectural beauty, grounds setting is very peaceful and relaxing
Stayed 2 nights in Jan 2022
Response from Maurice on 4 Feb 2022
Dear Athony, Thank you for letting us know that you enjoyed your stay with us.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb service, beatiful (though small) garden, excellent food in the restaraunt.
Stayed 1 night in Aug 2021
Response from Maurice on 15 Aug 2021
Dear Anonymous, Thank you for taking the time to give us feedback about your stay with us. It was a pleasure hosting you Maurice

10/10 Excellent

Leasa-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay for a weekend, thou the restaurant was a let down!
Stayed 2 nights in Jul 2021
Response from Maurice on 26 Jul 2021
Dear Marie, It was a pleasure hosting you and we are delighted to learn that you enjoyed your stay with us save for the restaurant experience. Do you have something in particular that you would wish to share and we can share with our restaurant team for corrective action. Regards Maurice

10/10 Excellent

Elodie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Maurice on 6 Jul 2021
Dear Elodie, Thank you for taking the time to give us a review on your recent stay with us.We appreciate. Maurice

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hemingway’s what a beauty you are!
Amazing, old school, beauty! What an amazing hotel! Beautiful gardens! The staff, service are friendliness is really amazing! Good food! Wish we stayed longer!
Stayed 1 night in Jun 2021

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Hemingways is an amazing hotel. The service level is incredible and Kennedy is amazing. We cannot wait for our next visit!
Stayed 1 night in May 2021
Response from Maurice on 1 Jun 2021
Dear Nicholas, Thank you for taking the time to give us a review on your stay with us. We are delighted that you enjoyed our services and we shall definitely pass the complements to Kennedy. Maurice

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021
Response from Maurice on 1 Jun 2021
Dear Anonymous, Thank you for taking time to give us a review. Maurice

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my staycation at Hemingways so much! The attention to detail in the property design & service is impressive!
Stayed 1 night in May 2021
Response from Maurice on 8 May 2021
Thank you so much for taking the time to give us your feedback on your stay with us. We are delighted to know that you enjoyed your staycation with us and your highlight on our attention to detail is much appreciated. Looking forward to your return soon. Maurice

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very nice retro-style hotel that opened in 2012. Spacious rooms and beautiful gardens. Located in Karen, where the filthy rich live. Little traffic in this area so no delays heading into the congestion of town. It is the part of Nairobi that was favoured by the wealthiest colonials, now replaced by diplomats and local tycoon-godfather types. Menu rather limited, but this may be a Covid effect.
Stayed 2 nights in Mar 2021
Response from Maurice on 27 Mar 2021
Dear Anonymouse, We are delighted to learn that you enjoyed your stay with us.We certainly taken note of the limited menu and shall share with our chef.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hemingway’s
My go to hotel in Nairobi. The service , care and amenities are always top notch .
Stayed 1 night in Jan 2021

8/10 Good

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Tracy, NYC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very personal and warm welcome at Hemingways - this is my second stay here. They are doing COVID-related health and safety measures with grace and attention to detail, so I feel very safe. Everyone masked up, hand sanitizer everywhere and offered personally on arrival.
Stayed 1 night in Sep 2020
Response from Hillary Rairo on 2 Oct 2020
Dear Tracy, Thank you very much for your feedback. We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back soon.

10/10 Excellent

CC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the special attention we received from the moment we stepped off the plane. I arranged a pick up from the hotel and when we got into the car there was water for us and the air conditioning was running. Our driver was so nice and caring. We arrived at the hotel which was absolutely beautiful and received special attention as well. We were checked into our room very quickly, even though we know we were early. The hotel staff was delightful. We also had a driver for the day and he was like our tour guide. Again, extremely polite and attentive. I would visit this hotel again.
Stayed 1 night in Feb 2020
Response from Hillary Rairo on 20 Mar 2020
Dear CC, Thank you very much for your review on your recent stay with us. We are delighted to note that you enjoyed your stay with us and look forward to welcoming you back again in the near future

10/10 Excellent

bader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Almudena, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and excellent service. Breakfast was very nice too. Good facilities with a small gym and a great outdoor pool.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Kim, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience was just phenomenal - we canceled other hotels we were supposed to stay at during a multi-week trip to go back - that is how amazing it was! From the hotel itself, the rooms, the service, the food...I left wanting to hug the staff because that is how exceptional they were throughout every stay. I highly, highly recommend and we will be back!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Stunning
This is a really beautiful place to stay. The service is even better than the way it looks. The staff at the Hemingway Nairobi go above and beyond to make your stay absolutely perfect. I want to personally give thanks to the AM/PM Butlers (Both named James) and a very special thanks to Francis Ngunjiri for his exceptional service. This hotel is amazing. Yes will stay again.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive, professional and courteous. The property is kept in excellent condition and the rooms were beyond my high expectations.
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 4 nights in Feb 2019

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel.
Amazing hotel location. Very helpful friendly staff. Food was delicious especially the king prawns on skewers. Would definitely recommend staying here.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great staff. Very good stay, will visit again.
Stayed 1 night in Dec 2018

10/10 Excellent

Gay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above the rest in every way!
Possibly one the most accommodating, pleasant, comfortable, beautiful hotels in the world. Outstanding food, generous rooms, excellent spa service, phenomenal customer service by every member of the staff.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful suites in in upmarket Karen
I had a one night stay here to relax after a busy trip around Kenya. The grand main building houses the restaurant, bar and terrace, with the spa and pool out th back. I was greeted and taken to my room by a butler, who showed me round. My suite was huge, with a four poster bed and effective mosquito net. The bathroom was giant, with a toilet, shower, two sinks, free standing bath and dressing room. I also had a balcony that overlooked the beautifully landscaped garden. I had fresh fruit and flowers in my room as well as tea, coffee, kettle and mini bar. Breakfast had a large buffet, with interesting options such as Bircher muesli and watermelon juice, as well as the standard cereals, pastries and English breakfast. Dinner also had an extensive menu, with daily specials and a good wine list. I requested a late check out and they could only accommodate a one hour extension on my room. I stayed by the pool until my late night flight and showered using the spa showers.
Stayed 1 night in Oct 2018

10/10 Excellent

Cathy, Sylvester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is breathtaking! Impeccably clean; the grounds, hotel, rooms, restaurant are all top notch. The staff is friendly, accommodating and everywhere you turn they are waiting to assist you. We arrived at mudnight and met our butler, the staff opened the restaurant for us and dinner was served. Nothing lacking. Best service I’ve had anywhere in Africa.
Stayed 5 nights in Oct 2018

10/10 Excellent

jenni, canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous second stay
We had a less than satisfactory first stay at Hemingway’s, but when we returned a few weeks later they went out of thei way to make up for it. Great service recovery. Anyone can have an off day but it is how you treat a complaint that differentiates hotels. This is a lovely hotel with lovely big rooms (junior suites), set in beautiful gardens. Staff are all very friendly and eager to please. Nice breakfast buffet included and the restaurant had a good variety. Very peaceful and relaxing.
Stayed 2 nights in Oct 2018

10/10 Excellent

Marco

Beautiful hotel!
Excellent hotel in a beautiful setting! Service is impeccable and the staff is extremely friendly. The restaurant is very nice, but I wish it served African dishes as well. I will definitely come back the next time I am in Nairobi!
Stayed 2 nights in Sep 2018

6/10 Okay

jenni, canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spoiled by check in failure
It’s a lovely new hotel (although surprisingly does not have universal power points - the only place not to have them - we even had them in the Masai Mara). Rooms are beautiful - bug, nice views and good bathroom. Staff on the whole very friendly. However our checkin was terrible. We arrived at 11:30 and check in is at 11. The receptionist did not even give us a smile or welcome us, but looked as though it was spoiling her day to deal with us. About the only comment was that she wasn’t expecting us until 12 and our room wasn’t ready, but it would only be a few minutes. OK - we are pretty easy going, so we went and sat near reception. We were very tired and had flown on a light plane from Segera Retreat, which was very bumpy, so my husband was feeling quite ill and just wanted to lie down. When it got to nearly 1pm, I went and found a more senior staff member and finally 2 hours after check in time we were in our room. George the concierge is terrific! We were leaving again at 4:30 am so really didn’t have much time to evaluate the hotel. We are back again for a 2 night stay on the 3rd October, so hopefully will have a better experience, At the moment we are planning to return to the Norfolk which we have used in the past for Safaris always had a great experience there, but we thought we would try Hemingway’s this time,
Stayed 1 night in Sep 2018

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Maybe one of the prettiest hotels in rooms I’ve ever stayed in. They upgraded me to the Meryl Streep suite so that was super nice!
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, beautiful grounds and comfortable suites. Helpful staff.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly best in class boutique hotel. Service was outstanding
Stayed 2 nights in Jun 2018

10/10 Excellent

Adam, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in a beautiful part of Nairobi
Truly amazing experience at the hotel. Customer service was excellent, from check-in to the butler service provided to aid you with anything you require during your stay. The suites are quite something, with comfortable bedding, spacious layout and a balcony overlooking the hotel grounds (which is huge and beautiful). I also tried out the restaurant, with the food being very tasty. I would definitely recommend this hotel for anyone looking for a luxury experience in Nairobi away from the hectic life of the central business district.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of the nicest hotels I have had the pleasure of staying in across all cities and the service was outstanding!
Stayed 1 night in Jun 2018