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Reviews of Park Inn by Radisson Nairobi Westlands

3.5 out of 5
Park Inn by Radisson Nairobi Westlands
Waiyaki Way, Nairobi

Reviews

8.8

Excellent

Rating 10 - Excellent. 84 out of 135 reviews" "
Rating 8 - Good. 35 out of 135 reviews" "
Rating 6 - Okay. 7 out of 135 reviews" "
Rating 4 - Poor. 4 out of 135 reviews" "
Rating 2 - Terrible. 5 out of 135 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sonja

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a pleasurable experience at this hotel. The staff were amazing! They were accommodating and friendly. The food was good and so were the drinks. It was also a very clean hotel. We received room service multiples times and they were fast and efficient. I would highly recommend this hotel if you are staying in Kenya. They are also very central to nice restaurants, shopping and the safari.
Stayed 4 nights in Apr 2024
Response from Lillian Wangechi on 8 May 2024
Dear Ms. Van Dyk,Thank you for sharing your wonderful experience at our hotel. We're thrilled to hear that you enjoyed your stay and that our staff, food, and drinks met your expectations. We appreciate your recommendation and hope to welcome you back again soon for another enjoyable stay in Kenya.Best Regards,Lillian Wangechi, Park Inn by Radisson Nairobi Westlands Reservations Team

8/10 Good

Italo

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great but you have to cross a dangerous street to have access most services in the other side of the road in Westlands. Food preparation times were too long, and the gym was poorly equipped, so I had to pay for a gym outside. WiFi is weak in different parts of the hotel. The rest is all fine (though not excellent)
Stayed 2 nights in Mar 2024
Response from Lillian Wangechi on 19 Mar 2024
Dear Mr. Garcia,We appreciate you taking the time to share your feedback with us. We glad to hear that our hotel's great location was convinient for you and we understand your concerns about crossing the street to access services in Westlands. We are actively exploring solutions to enhance safety and accessibility. We regret that our gym facilities did not meet your expectations and we will take your feedback into consideration as we look into possible opportunities for improvement in our fitness equipment. We apologize for any delays you experienced with food preparation. Our processes have been reviewed to ensure that we provide efficient service to our guests at all times. We are sorry to hear about disruptions you encountered with the WiFi. Our IT team has investigated the weak signal areas to improve connectivity throughout the hotel.We are pleased to know that overall, your stay was satisfactory, although we aim for excellence in all aspects of our service. Your feedback is invaluable to us as we continuously strive to improve the overall guest experience. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best RegardsLillian Wangechi, Park Inn by Radisson Nairobi, Westlands Reservations

6/10 Okay

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable hotel located near shopping. Safe area. Nice staff in restaurant and breakfast area. Did not have hot water my first few days until i complained downstairs. After that it was fixed. Food in restaurant is limited and over priced
Stayed 8 nights in Feb 2024
Response from Lillian Wangechi on 11 Mar 2024
Dear Ms. Lopez,Thank you for taking the time to share your feedback. We're pleased to hear that you found our hotel comfortable and appreciated its convenient location, as well as the friendliness of our staff in the restaurant and breakfast area.We sincerely apologize for the inconvenience you experienced with the lack of hot water during the initial days of your stay. We are glad, however, that once informed, our team was able to quickly resolve this issue. Your comfort is our top priority, and we're sorry for any discomfort this may have caused.We truly value your feedback on the restaurant's food selection and pricing. We constantly strive to offer a diverse menu that caters to the tastes and preferences of our guests while ensuring it delivers value for money. We will certainly review our offerings and pricing to see where adjustments can be made.Thank you again for your review. Your insights are invaluable to us as we continuously work to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an experience that not only meets but exceeds your expectations.Kind regards,Lillian WangechiPark Inn by Radisson Nairobi, Westlands Reservations Manager

10/10 Excellent

Riquelmy, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious room. Large shower area. WiFi was solid, but could use some improvement. Staff was very friendly. Nina, who is a part housekeeping, was especially nice. Great security team. Many restaurants/bars just a short ride away. I would stay here again.
Stayed 4 nights in Feb 2024
Response from Lillian Wangechi on 4 Mar 2024
Dear Mr. Mendez,Thank you for taking the time to share your experience with us. We're delighted to know that you had a pleasant stay and that our staff, including Nina from housekeeping, made a positive impression on you. We appreciate your feedback on the WiFi, and we'll certainly look into ways to improve it for a better experience in the future.We're also pleased that you felt secure during your stay and found the location convenient for exploring nearby restaurants and bars. Thank you for choosing to stay with us and we hope to have the pleasure of hosting you again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not staying again.
The front desk never had money to exchange despite asking several times. There isn't any water for general consumption, you have to purchase any water you want to consume (also, all water is in glass, so wasteful). The breakfast is $25USD and not worth it. They did not help me with my bags to my room. The card did not work several times. The space is nice, the cleaning staff and restaurant workers are helpful, but the front desk staff did not listen to my needs several times.
Stayed 4 nights in Feb 2024
Response from Lillian Wangechi on 23 Feb 2024
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your stay did not meet your expectations in several areas, and we appreciate the opportunity to address your concerns.It is disappointing to learn that the front desk team did not assist with your luggage and that you encountered issues with your key card and currency exchange. We understand the frustration it may have caused and we apologize for the lapse in service. Rest assured these matters have been addressed promptly to enhance attentiveness and responsiveness to guests' needs. We strive to provide convenient services for our guests, and we regret that we fell short in this aspect during your stay.We appreciate your concern about the lack of complimentary water for general consumption and the environmental impact of using glass bottles. We are actively exploring more sustainable alternatives for providing water and will take your feedback into account as we make improvements in this area. Your feedback about the breakfast pricing and value has been noted and shared with our culinary team as we endeavour to enhance the quality and value of our dining options. We are pleased to know that you found our space pleasant and that the restaurant and cleaning teams were helpful.Your feedback is invaluable to us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that reflects the high standards we aim to achieve.

10/10 Excellent

LAILA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Lillian Wangechi on 14 Feb 2024
Dear Ms.Sansole, We are honored to have had the opportunity to host you again. Thank you so much for taking the time to share your fantastic 5/5 review! We are thrilled to know that you had such a wonderful experience during your stay. Thank you for choosing to stay with us and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Peter

Stayed 4 nights in Feb 2024
Response from Lillian Wangechi on 11 Feb 2024
Dear Mr. Muliisa,Thank you so much for taking the time to share your fantastic 10/10 review! We are thrilled to know that you had such a wonderful experience during your stay. We are honored to have had the opportunity to host you. Thank you for choosing to stay with us and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Prasad

Travelled with family
Liked: Property conditions & facilities
Can’t go wrong with this
Good , clean and comfortable
Stayed 2 nights in Dec 2023
Response from Lillian Wangechi on 7 Jan 2024
Dear Mr. Mandalapu,Thank you for choosing to stay with us and taking the time to share your positive experience with us. It's truly rewarding to know that our efforts to provide excellent service and a comfortable environment were reflected in your experience. We hope to have the pleasure of hosting you again on your next visit to Nairobi.

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Lillian Wangechi on 7 Feb 2024
Dear Mr. Cremin, Thank you for choosing to stay with us and taking your time to share your feedback. We are delighted that the team made your stay memorable. We hope to have the pleasure of hosting you again on your next visit to Nairobi..

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Very considerate staff
Stayed 2 nights in Dec 2023
Response from Lillian Wangechi on 7 Jan 2024
Dear Mr. Stambler, Thank you for choosing to stay with us and taking your time to share your feedback. We are delighted that the team made your stay memorable. We look forward to hosting you on your next trip to Nairobi.

10/10 Excellent

Gurmel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location from airport and shopping malls. Security is good
Stayed 2 nights in Dec 2023
Response from Lillian Wangechi on 5 Dec 2023
Dear Mr. Kandola,Thank you for choosing to stay with us and taking your time to share your feedback. We are delighted to know that our location was convinient for you and you received excellent service from our security team. We look forward to hosting you on your next trip to Nairobi.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Lillian Wangechi on 5 Dec 2023
Dear Guest, Thank you for staying with us and taking time to share your feedback. We are happy to hear you had a great stay and look forward to your return.

8/10 Good

Jeffrey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, good value for the price if you are able to book enough in advance. Last minute prices were higher than what you’d expect from that price point. Rooftop bar is a nice touch, staff were friendly and helpful. Central as well to many fun things to do in Westlands. Would stay here again.
Response from Lillian Wangechi on 30 Nov 2023
Dear Jeffrey, Thank you for choosing to stay with us and taking your time to share your feedback. We are delighted that the team made your stay memorable. We look forward to hosting you on your next trip to Nairobi.

10/10 Excellent

Gerhard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant to say the least
Staff is extremely helpfull, nothing asked was too much trouble. Rooms are modern and clean, and the have a beautiful rooftop bar
Stayed 4 nights in Nov 2023
Response from Lillian Wangechi on 22 Nov 2023
Dear Gerhard, Thank you for choosing to stay with us and taking your time to share your feedback. We are delighted that the team made your stay memorable. We look forward to hosting you on your next trip to Nairobi.

10/10 Excellent

seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I walked into the hotel, I noticed how friendly the staff was. Check-in went so smoothly, and I was up in no time. The room was clean, and everything was in its place. Best experience ever!!
Stayed 1 night in Oct 2023
Response from Lillian Wangechi on 24 Oct 2023
Dear Stoney, Thank you for choosing to stay with us and taking your time to share your feedback. We are delighted that the team made your stay memorable. We look forward to hosting you on your next trip to Nairobi.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Lillian Wangechi on 13 Sept 2023
Dear Guest, Thank you for choosing to stay with us and taking your time to rate us. We are delighted that the team made your stay memorable. We look forward to hosting you again

8/10 Good

Raju

Stayed 1 night in Jun 2023
Response from Videar on 27 Jul 2023
Dear Mr. Raju,Thank you for the positive Review.We look forward to hosting you on your next trip to NairobiRegardsVidear

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from Videar on 6 Jul 2023
Dear Michael,Thank you for taking time to review us. We look forward to hosting your next trip to Nairobi.Kind RegardsVidear

6/10 Okay

ceaser

Stayed 3 nights in Jun 2023
Response from Videar on 22 Jul 2023
Dear Ceaser,Thank you or taking time to review us. Could be kind to advise us the areas we can improve on to make you next stay more memorable.Kind RegardsVidear KwobaRevenue Manager

8/10 Good

Aleksander

Stayed 1 night in May 2023
Response from Lillian Wangechi on 16 May 2023
Dear Mr. Oeiestad, Thank you for choosing to stay with us and taking your time to rate us. We are delighted that the team made your stay memorable. We look forward to hosting you on your next trip to Nairobi.

10/10 Excellent

RAUL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe and centric. Food should have more variety. Not to many choices on food. Always the same.
Stayed 4 nights in Apr 2023
Response from Lillian Wangechi on 4 May 2023
Dear Mr. Carril,Thank you for choosing to stay with us and taking your time to rate us. We are delighted that the team made your stay memorable. We look forward to hosting you on your next trip to Nairobi.

8/10 Good

Monica

Stayed 3 nights in Apr 2023
Response from Lillian Wangechi on 19 May 2023
Dear Monica,Thank you for choosing to stay with us and taking your time to rate us. We are delighted that the team made your stay memorable. We look forward to hosting you on your next trip to Nairobi.

10/10 Excellent

Zdenek

Stayed 3 nights in Apr 2023
Response from Lillian Wangechi on 25 Apr 2023
Dear Mr. Valenta,Thank you for choosing to stay with us and taking your time to rate us. We are delighted that the team made your stay memorable. We look forward to hosting you on your next trip to Nairobi.

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023
Response from Videar on 7 Apr 2023
Dear Dennis,Thank you for the review. We take guest feedback seriously and we regret that you stay was not memorable. Could you kindly share with us the areas that did not meet your expectations t to enable make your stay better for the next visit.Kind RegardsVidear KwobaRevenue Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Lillian Wangechi on 24 Mar 2023
Dear Guest, Thank you for choosing to stay with us and taking your time to rate us. We are delighted that the team made your stay memorable. We look forward to hosting you again

10/10 Excellent

Hassan, Jeddah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean property with all amenities. Currently, the access road is damaged and the access to the hotel is slightly difficult.
Stayed 3 nights in Mar 2023
Response from Videar on 13 Mar 2023
Dear Hassan,Thank you for choosing to stay with us and taking your time to rate us. We are delighted that the team made your stay memorable and hope we will have the opportunity to host you on your next trip to Nairobi.Regarding access to the hotel, we are engaging the county officials and we do hope that soon accessibility will be better.Kind RegardsVidear Kwoba

4/10 Poor

martha

Business traveller
Liked: Cleanliness, property conditions & facilities
Wi fi didn’t work for me. They didn’t want to fix it. Restaurant service takes a long time. Front desk doesn’t communicate clearly the benefits. No one to help with bags from outside, no bell man. Overall service not expected from Radisson grand
Stayed 2 nights in Feb 2023
Response from Videar on 2 Mar 2023
Dear Ms. MarthaGreetings from Parkinn by Radisson and thank you for the feedback. We take guest feed back seriously and we do thank you for taking time to review us. We sincerely regret the inconveniences you had during your stay with us and we take exception on this one as it does not embody our values and how we treat our guests.Ms. Martha, we assure you that we are investigating internally on what might have caused the mishaps during your stay with the aim of retraining our teams to ensure that your future stay and that of other guests is memorable. We do hope you can give us a chance when you are next in Nairobi. Once again we do apologize for the inconveniencesKind RegardsVidear KwobaRevenue Manager

4/10 Poor

Russell

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Avoid avoid avoid
The hotel is clean and aesthetically pleasing, everything else was pretty terrible. The service was horrendous every step of the way. Booked meeting rooms and had to keep following up every few days to get them to respond to my email, and wood have to start from scratch because they couldn’t remember the details. Room service took hours because they lost my order, sent out laundry to be washed and it was a debacle getting it returned. The location is good but a little sketchy with the new freeway right outside making the area iffy. So many disappointing things about this hotel, I truly am baffled at how much the staff constantly messed up absolutely everything.
Stayed 4 nights in Feb 2023
Response from Videar on 21 Feb 2023
Dear Mr. Russell,Greetings from Parkinn by Radisson and thank you for the feedback.We take guest feed back seriously and we do thank you for taking time to review us. We sincerely regret the inconveniences you had during your stay with us and we take exception on this one as it does not embody our values and how we treat our guests.Mr. Russell, we assure you that we are investigating internally on what might have caused the mishaps during your stay with the aim of retraining our teams to ensure that your future stay and that of other guests is memorable.We do hope you can give us a chance when you are next in Nairobi. Once again we do apologize for the inconveniences.Kind RegardsVidear KwobaRevenue Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Lillian Wangechi on 19 Feb 2023
Dear Guest, Thank you for choosing to stay with us and taking your time to rate us. We are delighted that the team made your stay memorable. We look forward to hosting you again

10/10 Excellent

Zdenek

Stayed 1 night in Feb 2023
Response from Videar on 21 Feb 2023
Dear Zdenek,Thank you for the rating us highly and we do hope to host you again on your next trip to Nairobi.Kind RegardsVidear

10/10 Excellent

M P M

Stayed 7 nights in Jan 2023
Response from Lillian Wangechi on 24 Jan 2023
Dear Mr. BeccariaThank you for choosing to stay with us and taking your time to rate us. We are delighted that the team made your stay memorable and hope we will have the opportunity to host you on your next trip to Nairobi.

10/10 Excellent

Apphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023
Response from Lillian Wangechi on 7 Mar 2023
Dear Ms. Harris,Thank you for choosing to stay with us and taking your time to rate us. We are delighted that the team made your stay memorable and hope we will have the opportunity to host you on your next trip to Nairobi.

8/10 Good

Marcel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2023
Response from Videar on 15 Jan 2023
Dear Marcel,Thank you for the feedback. We do hope to host you on your next visit to NairobiKind RegardsVidear Reservations team

8/10 Good

Kimenyi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean. No gym no swimming pool.
Response from Lillian Wangechi on 9 Jan 2023
Dear Mr. Kimenyi , Thank you for choosing to stay with us and taking your time to give us your feedback. We are delighted that your had a pleasant stay. We do have a gym and pool located on the 11th floor. We hope we will have an opportunity to host you on your next trip to Nairobi.

8/10 Good

anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
a lovely hotel, excellent decor improvements: 1) Proper double bed, the 2 singles stuck together was not good enough 2) Extractor fan in the bathrooms needed 3) Price the breakfast into the room
Stayed 1 night in Dec 2022
Response from Lillian Wangechi on 20 Dec 2022
Dear Mr. Wangondu , Thank you for choosing to stay with us and taking your time to give us your feedback. Great to hear you loved your stay and we look forward to your return. We have taken note of your recommendations and will share them with the relevant departments.

10/10 Excellent

Isaac

Stayed 1 night in Dec 2022

10/10 Excellent

Edson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience. The environment is great and staff were very friendly.
Stayed 2 nights in Oct 2022
Response from Lillian Wangechi on 17 Oct 2022
Dear Mr. Edewor , Thank you for choosing to stay with us and taking your time to give us your feedback. We are delighted that the team made your stay memorable. We appreciate and look forward to hosting you again

8/10 Good

Manal

Stayed 3 nights in Sep 2022

10/10 Excellent

Zdenek

Stayed 1 night in Sep 2022
Response from Lillian Wangechi on 20 Sept 2022
Dear Mr. Zdenek, Thank you for once again choosing to stay with us and taking your time to rate us. We are delighted that the team made your stay memorable. We look forward to hosting you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Lillian Wangechi on 14 Sept 2022
Dear Guest, Thank you for choosing to stay with us and taking your time to rate us. We are delighted that the team made your stay memorable. We look forward to hosting you again

10/10 Excellent

Jagger

Stayed 3 nights in Jul 2022
Response from Videar Kwoba on 8 Sept 2022
Dear Jagger,Greetings and thank you for the positive review.Thank you for choosing to stay with us and we do hope we will have an opportunity to host you on your next trip to Nairobi.Kind RegardsVidear Kwoba

10/10 Excellent

Henrik

Stayed 1 night in Jul 2022
Response from Lillian Wangechi on 25 Jul 2022
Dear Mr. Larsen, Thank you for choosing to stay with us and taking your time to rate us. We are delighted that the team made your stay memorable. We look forward to hosting you again.

10/10 Excellent

Tinashe

Stayed 1 night in Jul 2022
Response from Lillian Wangechi on 15 Jul 2022
Dear Tinashe, Thank you for choosing to stay with us and taking your time to rate us. We are delighted that the team made your stay memorable. We appreciate and look forward to hosting you again.

10/10 Excellent

Francis

Stayed 2 nights in Jul 2022
Response from Lillian Wangechi on 15 Jul 2022
Dear Mr. Mr. Bailey, Thank you for choosing to stay with us and taking your time to rate us. We are delighted that the team made your stay memorable. We appreciate and look forward to hosting you again.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accomodating staff.
Stayed 1 night in Apr 2022
Response from Lillian Wangechi on 3 Jul 2022
Dear Mr. Phillip , Thank you for choosing to stay with us and taking your time to give us your feedback. We are delighted that the team made your stay memorable. We appreciate and look forward to hosting you again.

8/10 Good

Jan

Stayed 4 nights in May 2022
Response from Videar on 7 Jun 2022
Thank you for rating us. We look forward to hosting you on your next trip to Nairobi. Kind Regards Videar

10/10 Excellent

Kennedy

Great Hotel good customer service
Stayed 2 nights in May 2022
Response from Lillian Wangechi on 15 Jun 2022
Dear Mr. Kennedy , Thank you for choosing to stay with us and taking your time to give us your feedback. We are delighted that the team made your stay memorable. We appreciate and look forward to hosting you again.

10/10 Excellent

Brunetta

Stayed 2 nights in May 2022
Response from Lillian Wangechi on 20 May 2022
Dear Ms. Brunetta , Thank you for choosing to stay with us and taking your time to rate us. We are delighted that the team made your stay memorable. We appreciate and look forward to hosting you again.

10/10 Excellent

Zdenek

Stayed 1 night in Apr 2022
Response from Lillian Wangechi on 28 Apr 2022
Dear Mr. Zdenek, Thank you for choosing to stay with us and taking your time to rate us. We are delighted that the team made your stay memorable. We appreciate and look forward to hosting you again.

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size, comfortable rooms. Friendly and responsive staff who provided me with a desk for working and a meeting area. The restaurant and room service food are good though service can be slow. The downsides are that location is a bit tricky for walking to nearby shops etc and there's only a small plunge pool.
Stayed 6 nights in Mar 2022
Response from Lillian Wangechi on 11 Mar 2022
Dear Ms. Sarah, Thank you for choosing to stay with us and taking your time to rate us. We are delighted that the team made your stay memorable. We have taken note on the slow service from the restaurant and room service which we have since addressed with the food and beverage team. Once again thank you for staying with us and do hope to welcome you back soon.