Nam Ngua Waterfall

This was a very nice hotel to stay. The staff were great, the rooms were clean and it was centrally located to everything.

Let’s be honest, Luxury in Italy doesn’t necessarily mean the same as it does in the US. This is a top price hotel near the airport but the room is small (the bathroom by scale is large). Lots of upcharges and not many options for food or drinks. Breakfast was expensive but a nice buffet. The thing everyone complains about regarding everyone in white robes was true (and cultish!). There are lot’s of non-hotel guests on the property to use the spas. We didn’t use the spas as we were only staying to fly out the next day. Getting there from airport is onerous - a 25 Euro taxi (1.8 mile trip) or an 8 Euro shuttle (per person), but no help in arranging. If you call the hotel they’ll make you call the shuttle yourself from the airport (and yet they can make the return reservation for you). I think what separates true luxury is “service” and this place does not bend over backwards for guests. Staff seems small and not concerned with the “details” that make true luxury. 4-star at best.