Restaurant

Reviews of AC Hotel by Marriott Nashville Brentwood

2.5 out of 5
AC Hotel by Marriott Nashville Brentwood
5007 MARYLAND WAY, Brentwood, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 71 out of 93 reviews" "
Rating 8 - Good. 12 out of 93 reviews" "
Rating 6 - Okay. 5 out of 93 reviews" "
Rating 4 - Poor. 4 out of 93 reviews" "
Rating 2 - Terrible. 1 out of 93 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hojeen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient & very clean, comfortable room.
Stayed 1 night in Mar 2024

6/10 Okay

Randi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
.

10/10 Excellent

Michael Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff were great and customer service was excellent. I had an issue with the bedding being dirty and there was no hand soap so we had to go out after driving in and buy it.
Stayed 3 nights in Dec 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Channing, Madison

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again. Very clean, easy to check in
Stayed 1 night in Nov 2023

10/10 Excellent

Destiny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Easily accessible from the main thoroughfare.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that check in was at a certain time and our room was not ready. We had to wait an additional 30-45 minutes.
Stayed 1 night in Oct 2023

6/10 Okay

Katrina, Plano

Stayed 4 nights in Sep 2023

4/10 Poor

JOAQUIN

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Dissapointing
The Hotel es good, room ok, but no housekiping for us during our stay! We asked for the service ( included in the rate ) but they said to us that they were very sorry and gave us a couple of fresh towels. It is dissapointing paying for a service and not recieving it.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best stay…
Our family was pleased with this hotel stay and the room was so nice and cozy. The room used all the space well. Overall, it was wonderful!
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for overnight travel with the dog
Clean and modern. Nice safe area for overnight travel
Stayed 1 night in Jul 2023

8/10 Good

Daniel

Stayed 1 night in Jun 2023

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Nice, clean, quiet, and comfortable -- a good place to stay if you need to be south of Nashville.
Stayed 1 night in Jun 2023

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2023
Response from Assistant General Manager on 9 Jun 2023
Leslie,Thank you for taking the time to review our property. We are happy to see you are pleased with your stay. We will be sharing your response with the team as a way to celebrate.

10/10 Excellent

Robin, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and location!
Stayed 1 night in May 2023
Response from Assistant General Manager on 9 Jun 2023
Robin,Thank you for taking the time to review our property. We are happy to see you are pleased with your stay. We will be sharing your response with the team as a way to celebrate.

10/10 Excellent

Michelle, Fort Knox

Stayed 1 night in May 2023

6/10 Okay

Erin

Travelled with family
Stayed 1 night in May 2023
Response from Assistant General Manager on 9 Jun 2023
Erin,Thank you for taking the time to review our property. We are sad to see that you were less then pleased with your stay. Please feel free to reach out to management to discuss any issues that occurred during your stay.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience overall…
The overall experience was 8/10 Location 9/10 Cleanliness 9/10 Comfort 8/10 I would say this is a typical business hotel
Stayed 1 night in May 2023
Response from Assistant General Manager on 9 Jun 2023
Fernando,Thank you for taking the time to review our property. We are happy to see you are pleased with your stay. We will be sharing your response with the team as a way to celebrate.

10/10 Excellent

Rondesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Assistant General Manager on 9 Jun 2023
Rondesha,Thank you for taking the time to review our property. We are happy to see you are pleased with your stay. We will be sharing your response with the team as a way to celebrate.

10/10 Excellent

Barry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Tyler W on 23 Mar 2023
Hello Barry, we are happy that you have enjoyed your stay with us, and we hope you choose to come stay with us again on your next visit!

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay at this hotel. I stayed a total of 3 nights and everything was great from the front desk to house keeping! I would definitely stay again!
Stayed 3 nights in Mar 2023
Response from Tyler W on 15 Mar 2023
Hello Kimberly, we are happy to have had you stay with us, and feel proud we were able to provide you with a great stay. Thank you for the great review, and we hope you come back to stay with us again!

10/10 Excellent

Jeff

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service oriented!!! Very clean
Stayed 1 night in Feb 2023
Response from Denis H on 7 Mar 2023
Jeff, I am thrilled to hear that our team was able to give the customer service that Marriott hotels strives to deliver.

10/10 Excellent

Marsha

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The property was amazing! Clean and comfortable!
Stayed 1 night in Feb 2023
Response from Denis H on 7 Mar 2023
Marsha, I am so happy to hear that you enjoyed your time with us. We pride ourselves on the cleanliness of our property, and are so thrilled that you were comfortable in the space.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Denis H on 7 Mar 2023
Anonymous, We are terribly sorry that you had a less than acceptable experience while staying at our property. We will address any concerns that may have occurred during your stay and make the necessary corrections.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, modern & well taken care of. The free parking was generous and convenient, which is unusual in the Nashville metro area. The lobyy bar and 4th floor bar were extremely nice.
Stayed 1 night in Jan 2023
Response from Denis H on 26 Jan 2023
David, Thank you for taking the time to provide us with great feedback regarding your stay with us. I was thrilled to read that you enjoyed our location and the amenities offered in our Bars and complimentary parking.

2/10 Terrible

Derrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Denis on 26 Jan 2023
Derrick, Thank you for providing feedback regarding your recent stay with us. We are terribly sorry that you were unhappy with your stay and I will be researching what issues you may have faced so that we can correct them going forward.

10/10 Excellent

Nikki

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple to get to, great service and staff, room was clean and beautiful!
Response from Denis on 12 Jan 2023
Michael, Thank you for providing this great feedback about your time at our property. We are so thrilled that you enjoyed your time with us and that the staff was able to provide such excellent service to you.

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pit Stop while traveling
Property is really nice. Our room was clean, comfortable and is a nice size. Bathroom is good size with large walk in shower. The staff is amazing…all very helpful and friendly. The breakfast is expensive but there are several great dine out options nearby. I would definitely recommend this property.
Stayed 1 night in Dec 2022
Response from Denis on 12 Jan 2023
Kirsten, Thank you so much for letting us know how much you enjoyed your stay with us just before Christmas. I am so glad to hear that you enjoyed your time at the property and that the team was able to make you feel welcome and comfortable while we hosted you.

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the in room bench for luggage or sitting was not safe for sitting. Not properly affixed to wall. If you try to sit it will fall over. room 108
Stayed 2 nights in Dec 2022
Response from Denis Higgins on 22 Dec 2022
Brian, I am terribly sorry to hear that the condition of your room was not up to our standards. I will have our maintenance team look into the issues you had with the bench in your room.

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Denis on 8 Dec 2022
Lloyd, Thank you for taking the time to provide feedback about your recent time at our property. We are all thrilled to hear that you enjoyed your time with us and hope to see you again when your travels bring you back to Brentwood.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Denis on 15 Nov 2022
Rachel, Thank you for providing feedback regarding your recent stay with us. We are thrilled that you enjoyed your time at our property.

8/10 Good

Eddie

Stayed 2 nights in Oct 2022

10/10 Excellent

Yeine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cozy, clean, good area
Stayed 3 nights in Oct 2022
Response from Denis Higgins on 15 Nov 2022
Yeine, Thank you for taking the time to let us know about your positive experience at our property. We are so thrilled that you found the property comfortable and clean.

8/10 Good

Diane

Stayed 2 nights in Oct 2022

4/10 Poor

Heather

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Last time we stayed the hotel was immaculate, this time the floors were sticky, hotel is already showing signs it is less taken care of. It’s a beautiful property, but not as much care. Also, hotel went in and made beds even when we had the sign saying no maid service on the door. Which is bothersome to me. They didn’t clean, just made the beds. Seemed odd.
Stayed 3 nights in Oct 2022
Response from Denis on 15 Nov 2022
Heather, We are sorry that you found your recent stay with us less that adequate. We have been researching an ongoing solutions to the issues you faced. I will address your comments about the Housekeeping team immediately as they should not have entered the room if you had your "Do Not Disturb" on the door handle.

10/10 Excellent

Cortney

Stayed 1 night in Oct 2022

10/10 Excellent

Kimberly

Stayed 4 nights in Sep 2022

4/10 Poor

Sharon, San Antonio

Business traveller
Liked: Cleanliness, staff & service
The room itself was nice and clean. The conditioner bottle was empty and no body soap. The breakfast consisted of a small charcuterie, toast and croissant. You can request eggs. Fine if it was included in the price of the room but at an additional charge of $14, it was ridiculous.
Stayed 2 nights in Aug 2022
Response from Denis Higgins on 14 Sept 2022
Sharon, Thank you for taking the time to provide your honest feedback regarding your stay. I am terribly sorry to hear that you did not enjoy the breakfast offering at our property. We do our best to provide the highest level of product to match the price point for our breakfast. I am happy to hear that you enjoyed your room overall and will discuss the empty conditioner bottle with our Housekeeping leadership.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location, loved our stay!
Stayed 1 night in Jul 2022
Response from Denis HIggins on 29 Aug 2022
Nancy, Thank you for taking the time to let us know about your stay. I will be sure to let the staff know how much you enjoyed your time with us and that they provided you with great service.

6/10 Okay

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
The properties in a place with plenty of eating places that would be considered junk food. Not a single place with a restaurant that has a table-cloth or fabric napkin. A few garment stores that keeps you wondering who would wear such stuff. All streets and stores are well kept, maintained, clean and organized.
Stayed 4 nights in Aug 2022
Response from Denis on 25 Aug 2022
Laurence, Thank you for taking the time to provide feedback about your experience staying with us. We are sorry that you did not enjoy the area around the hotel. We will look into creating a list of higher level restaurants in the area to provide to our guest based on your feedback.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service
Beautiful hotel, very helpful and courteous staff. Love it is dog friendly! Great location for dinner close by.
Stayed 2 nights in Aug 2022
Response from Denis Higgins on 29 Aug 2022
Heather, I am thrilled to hear that our property was everything you were looking for when traveling to Brentwood. We do our best to ensure that all of our guests feel welcome, as well as their pets, and are glad that we could make your time hear great.

10/10 Excellent

Charles

Stayed 3 nights in Aug 2022
Response from Denis on 25 Aug 2022
Charles, Thank you for letting us know how much you enjoyed your recent stay with us. We know your time is valuable and these reviews always help us to know we are on track in providing the best service we can.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2022
Response from Denis Higgins on 5 Aug 2022
William, Thank you for taking the time to provide your feedeback on your recent stay. The staff and I are thrilled that you found our property an excellent choice for your travels to Brentwood.