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Reviews of Americas Best Value Inn & Suites Murfreesboro

2 out of 5
Americas Best Value Inn & Suites Murfreesboro
1954 S Church St, Murfreesboro, TN

Reviews

5.6
Rating 10 - Excellent. 82 out of 631 reviews" "
Rating 8 - Good. 121 out of 631 reviews" "
Rating 6 - Okay. 169 out of 631 reviews" "
Rating 4 - Poor. 104 out of 631 reviews" "
Rating 2 - Terrible. 155 out of 631 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Larry

It was just ok, not worth the price.
Stayed 2 nights in Apr 2024

8/10 Good

Dieter, Germantown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Very nice staff.
Stayed 1 night in Apr 2024
Response from Americas Best Value Inn- Murfreesboro on 29 Apr 2024
Dear Guest,Thank you for taking time to share your reviews.

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024

6/10 Okay

Pat

Travelled with family, Travelled with pets, Travelled with group
Disliked: Property conditions & facilities
Beds had a metal frame that flexed when weight shifts on it. Very noisy. I liked their pillows.
Stayed 1 night in Apr 2024

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Anthony

Only hand two hand towels in room no wash rags or bath towels
Stayed 1 night in Feb 2024
Response from Guest Relations on 5 Mar 2024
Dear Anthony,Our goal is to ensure our guests have all they need for an enjoyable stay, and we apologize if your room was missing some towels. Our front desk is always available to provide additional amenities should you need them. We will be sure to speak with our housekeeping team to ensure our rooms are properly prepared. Thank you for reaching out to share how we could improve, and we hope you had a safe trip home.

10/10 Excellent

Ronald

4/10 Poor

Kainen

Disliked: Property conditions & facilities
Didn’t have a microwave and the tv didn’t even work at first. Then when the tv finally displayed anything it was static across the screen the whole time
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Kainen,It's unfortunate to hear that you didn't have a good time with us and we apologize for any issues with our amenities during your visit. Our team will be sure to look into all your comments further and make improvements where necessary. Thank you, and we hope to see you again soon.

8/10 Good

Kainen

Travelled with partner
Liked: Staff & service, amenities
When we were checking in there were police arresting someone and there was also 2 people getting kicked out of the hotel for a separate reason. Like the room was fine but the people staying there just seemed sketchy. Police were coming through the parking lot regularly
Stayed 1 night in Feb 2024
Response from Americas Best Value Inn- Murfreesboro on 8 Feb 2024
Dear guest,Thank you for taking time to share your reviews.

6/10 Okay

Jennifer L

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The girl at check in wa super friendly and shea the only part of the experience that was good. In all my years I have never left a review of a hotel room but this one needa mentioning. The room, especially the bathroom, is GROSS! A long PURPLE hair on the shower wall, cruddy, scum covered tub, the shower water disnt get hot at all until I realized that the handle was on wrong, so the actually hot water was somewhere in between the hot and cold settings. Dirty smears on the shower curtain which looks like it hasnt been washed since it was hung years ago, dirt smears on the walls, dirt smudges on the pillow cases. If I hadn't already paid and was exhausted from driving over 600 miles today I'd have gone somewhere else. If I could attach pictures I would. Worst experience ever at a motel. Do better folks.
Stayed 1 night in Feb 2024
Response from Americas Best Value Inn- Murfreesboro on 8 Feb 2024
Dear guest,Thank you for taking time to share your reviews.

10/10 Excellent

Tiffany

Stayed 1 night in Jan 2024
Response from Nikki on 4 Feb 2024
Thanks for reviewing our property, we're glad you enjoyed your stay.

10/10 Excellent

Dylan

Stayed 1 night in Jan 2024
Response from Nikki on 4 Feb 2024
We're glad you enjoyed your stay, have a Blessed Day!

6/10 Okay

Carol

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what advertised no breakfast on weekends.
Stayed 3 nights in Dec 2023

8/10 Good

Roger

Stayed 1 night in Oct 2023

8/10 Good

Jonna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was clean in the room and friendly service. But the outside building was very dirty and old looking. I felt it was not the safest place to stay.
Stayed 1 night in Jul 2023
Response from Americas Best Value Inn- Murfreesboro on 7 Aug 2023
Dear guest,Thank you for taking time to share your reviews.

4/10 Poor

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Robby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Nice clean room, convenient to the interstate!
Stayed 1 night in Jul 2023
Response from Nikki on 22 Jul 2023
Thank you for taking the time to review our property, we're glad you enjoyed you stay! Have a Blessed Day

4/10 Poor

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities
DON’T STAY HERE
Check in took 20 minutes and 2 people had to verify my ID, even though I had paid in advance. No breakfast even though breakfast was advertised from 6-9am they said since they were “remodeling” no breakfast and no refund. We had to call the front desk at 9pm due to their “remodeling” noise below our room. Our room had recently been “renovated “ but the bathtub was surrounded with black mold and the toilet seat was broke and very weak water pressure and little hot water.
Stayed 1 night in Jul 2023

6/10 Okay

Maureen

Business traveller
Liked: Cleanliness, staff & service
They appear to be upgrading or under new management. There was no clock, no hair dryer, no chair other than a broken wooden one. No breakfast, but there appeared to be new tables and chairs in an area for a small dining area. I just was expecting more for the price I paid. We only stayed one night. I slept well and didn't hear any noise.
Stayed 1 night in Jun 2023
Response from Americas Best Value Inn on 25 Jun 2023
Dear Guest,Thank you for taking time to share your reviews.

4/10 Poor

Mike

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This room sucks. It’s awful. Should be like 25$ at most. It’s the worst room ever in the history of the world. Spend a few more dollars and stay elsewhere. And I can put up with quite a bit.
Stayed 1 night in Jun 2023
Response from Americas Best Value Inn & Suites on 19 Jun 2023
Dear guest,Thank you for taking time to share your reviews.

4/10 Poor

Stephen

Disliked: Property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
This hotel would have been fine IF we didn’t find drug paraphernalia in our room, the hotel told people they were under construction, and the rooms were trash.
Stayed 1 night in May 2023

10/10 Excellent

Lalanea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower pressure was good, room was clean and quiet. Will go back
Stayed 1 night in Apr 2023
Response from Americas Best Value Inn & Suites- Management on 4 May 2023
Dear guest,Thank you for taking time to share your review.

2/10 Terrible

TaNisha

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Thomas, Gallatin

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This is a disgusting run hotel, rooms filthy, sheets threadbare as are towels. Chair in room dirty and stained. Tub and toliet had not been cleaned, opened shampoo and soap from prior time. Very noisy, felt very unsafe on the property.
Stayed 1 night in Apr 2023
Response from Americas Best Value Inn- Murfreesboro on 24 Apr 2023
Dear Thomas,Thank you for taking time to share your reviews.

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst night of my life. When you moved on the bed it sounded like a metal explosion of some sorts. This made it impossible to sleep.The room itself was in dire need of repair. No coffee maker or blow dryer. Web site said breakfast but they didnt have any. So very disappointing.
Stayed 1 night in Apr 2023
Response from Nikki on 15 Apr 2023
Thank you for taking the time to review our property, we're sorry you didn't enjoy your stay. Have a blessed day.

8/10 Good

Nancy, Indianapolis

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good for a quick stop on the way home. James was very nice.
Stayed 1 night in Apr 2023
Response from Nikki Patel on 5 Apr 2023
Dear Nancy,Thank you for taking time to share your reviews.

2/10 Terrible

Missy

Stayed 1 night in Mar 2023

6/10 Okay

Chris

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from Nikki on 28 Mar 2023
Thank you for taking the time to review our property. Have a Blessed Day

10/10 Excellent

Gretchen

Stayed 2 nights in Mar 2023
Response from Nikki on 15 Apr 2023
Thank you for taking the time to review our property, we're glad you enjoyed your stay. Have a Blessed Day.

2/10 Terrible

Brooks

Disliked: Cleanliness, staff & service, property conditions & facilities
The price and location were fine. The check in clerk was beyond rude.but that was when I gave her the bug that was our room
Stayed 4 nights in Mar 2023
Response from Kenny on 18 Mar 2023
Thank you for taking the time to review our property. We're sorry you didn't enjoy your stay. Have a Blessed Day.

8/10 Good

JC

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Affordability and easy
Stayed 1 night in Mar 2023
Response from Nikki on 16 Mar 2023
Thank you for taking the time to review our property!

4/10 Poor

Jason

Business traveller
Disliked: Cleanliness, property conditions & facilities
I don't ask for much but...
Honestly, the site should be bulldozed and start over with a new building.
Stayed 2 nights in Mar 2023
Response from Nikki on 16 Mar 2023
Thank you for taking the time to review our property. We are currently in the process of remodeling our property, unfortunately you appeared to have stayed in one of our older rooms. Hopefully you'll try us again in the future and enjoy your stay in one of our fully renovated rooms.

10/10 Excellent

C

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very polite
Stayed 2 nights in Mar 2023
Response from Nikki on 12 Mar 2023
We're glad you enjoyed your stay!

10/10 Excellent

Tristin

Liked: Cleanliness, staff & service
For 97.00 it wasnt the greatest toilet paper holder is broke place looks kinda run down just been
Stayed 1 night in Mar 2023
Response from Americas Best Value Inn- Murfreesboro on 6 Mar 2023
Dear Tristin,Thank you for taking time to share your reviews. Also we are under process of renovation.

8/10 Good

Glenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I come here because they have a hot tub in the room and the employees are nice but the second night we were there someone keeper knocking on the door that scared me we could not see who it was but other then that they just keep knocking
Response from Americas Best Value Inn & Suites Management on 16 Jan 2023
Dear Glenda,Thank you for taking time to share your reviews.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shabby and dirty
The place was shabby and dirty and I felt unsafe outside. I will not stay again.
Stayed 1 night in Jan 2023
Response from Americas Best Value Inn & Suites Management on 16 Jan 2023
Dear Guest,Thank you for taking time to share your reviews.

8/10 Good

Josh

Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
They commode wasn't clean and the hot tub had bugs in it so we didn't use it. There were no towels or wash clothes in our room. We did get towels the next morning.
Stayed 1 night in Sep 2022

2/10 Terrible

Ronald

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was disgusting. It was very dirty, i wont stay here ever again.
Stayed 1 night in Aug 2022
Response from Abvi Management on 4 Sept 2022
Dear guest,Thank you for taking time to share your reviews.

4/10 Poor

Ruth

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was disappointed in the bathtub there was some leftover brown stuff from an old mat and the paint in the bathroom area was chipping in the carpeting by there was dirty
Stayed 1 night in Jul 2022
Response from General Manager on 16 Jul 2022
Dear Ruth, While we're happy to receive your feedback, it's unfortunate to hear about the cleanliness concerns you encountered. Our team members will look into your feedback as soon as possible and we hope you'll give us another chance in the future.

6/10 Okay

James, Elgin

Travelled with partner
Liked: Staff & service
The property is very aged and needs new bedding, bathroom updates, all lights and fans in working condition, and better light and sound proofing around the doors and windows. This property was convienient for location and pricing.
Stayed 2 nights in Jun 2022
Response from Americas Best Value Inn Management on 27 Jun 2022
Dear James, Thank You for taking time to share your reviews.

4/10 Poor

MITCHELL, Kimball

Travelled with family and small children
Disliked: Staff & service, amenities
All transactions done through night service window. No breakfast service.
Stayed 1 night in Jun 2022
Response from Americas Best Value Inn- Management on 24 Jun 2022
Dear Mitchell, Thank you for taking time to share your review.

2/10 Terrible

Diane

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was unkept, dirty, old furniture. Bathroom was dirty, shower curtain smelled so awful the smell carried into the room.
Stayed 1 night in Jun 2022
Response from Americas Best Value Inn Management on 20 Jun 2022
Dear Guest, Thank you for taking time to share your reviews.

8/10 Good

Velma

Travelled with family
Liked: Cleanliness, staff & service, room comfort
So so stay
The refrigerator had so much ice build up we couldn’t use the freezer section. The hair dryer did not work and was dirty. There was mildew in the shower. Water pressure was good. Beds were comfortable. We asked for more towels and had them promptly delivered to our room. We were on the bottom floor and could park directly across from the room. Would I stay here again? Probably not.
Stayed 1 night in Jun 2022
Response from Americas Best Value Inn Management on 20 Jun 2022
Dear Guest, Thank you for taking time to share your reviews.

4/10 Poor

David

Travelled with partner
Disliked: Amenities, property conditions & facilities
Property was pretty run down, lobby was closed so all transactions were through a window. Room wasn't necessarily dirty but in disrepair. Hair dryer fell apart in your hands and left bare wires exposed. Not a great room.
Stayed 1 night in May 2022
Response from Guest Relations on 14 Jun 2022
Dear David, It sounds like our accommodations did not meet your expectations. We sincerely apologize for any concerns you had regarding our upkeep, and we assure you that our maintenance team will discuss your comments internally. We are committed to guest satisfaction and will do everything we can to elevate it. As we endeavor toward success, allow us to welcome you back for an experience that is nothing short of stellar.

6/10 Okay

Joanne

Travelled with family
Liked: Staff & service
Not great. Non-smoking room smelled like smoke, cigarette burn on bed cover, shower curtain had mold stains. No fridge or microwave (I didn't even look for that when I booked, though). Couldn't call the office from the room phone.
Stayed 2 nights in May 2022
Response from Americas Best Value Inn Management on 20 Jun 2022
Dear Guest, Thank you for taking time to share your reviews.

2/10 Terrible

Kyle

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay else where. $25 would still be to much
The photos look alot better than it does in person. Loby was closed so no breakfast.the folks at the window didnt want to help. The room was absolutly filthy and smelled awful. The furniture felt discustingly filthy with except the bed. When i complained i didnt get so much as an appology, no refund, and no one ever came to clean the room. So we went and bought our own towles,soap, and stuff to clean the rooms our selves. We only used their towles and rags to clean the bathroom and kitchenet and those white rags turned black real fast after cleaning the tub and again after cleaning the bathroom floor. I wish i had taken pictures befor and after we cleaned. I wouldnt stay here again even if it was only $25 Night.
Stayed 1 night in May 2022
Response from Americas Best Value Inn Management on 20 Jun 2022
Dear Guest, .hank You for taking time to share your reviews.

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely nothing like photos, marginally better than a flop house. There's a significant difference between mine and your versions of a 2-star establishment.
Stayed 2 nights in Apr 2022

4/10 Poor

Troy

Travelled with partner
Disliked: Amenities, property conditions & facilities
No soap or shampoo in the room. The water pressure was extremely poor. Sketchy people were hanging out in the parking lot for our entire stay.
Stayed 1 night in Apr 2022
Response from Americas Best Value Inn Management on 4 Apr 2022
Dear Guest, Thank you for taking time to share your review.