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Reviews of Best Western Plus Sunrise Inn

2.5 out of 5
Best Western Plus Sunrise Inn
825 Murfreesboro Pike, Nashville, TN

Reviews

7.8

Good

Rating 10 - Excellent. 363 out of 1003 reviews" "
Rating 8 - Good. 327 out of 1003 reviews" "
Rating 6 - Okay. 150 out of 1003 reviews" "
Rating 4 - Poor. 82 out of 1003 reviews" "
Rating 2 - Terrible. 81 out of 1003 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Marcin

Disliked: Staff & service, amenities, property conditions & facilities
Employees rude and ignorant. They are just doing as little as possible . For checking had to wait 15 minutes because the receptionist had to vacuum the front lobby. In the lobby stinks like curry or something. Hallways dirty
Stayed 2 nights in Apr 2024
Response from Willis on 2 May 2024
Dear Marcin,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

xuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Steph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room beds were not very comfortable
Stayed 3 nights in Apr 2024

4/10 Poor

Benjamin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like vomit, carpet was damp. Staff was very friendly and a nice breakfast, but the hotel was run down and not well kept.
Stayed 1 night in Apr 2024
Response from Willis on 2 May 2024
Dear Benjamin,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As advertised. Good value
Stayed 1 night in Apr 2024

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great.
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
The staff was very friendly and the property was fine. We did see a roach on the wall in the hallway.
Stayed 3 nights in Apr 2024

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, quiet location, clean, nice property. Would stay there again.
Stayed 2 nights in Mar 2024

8/10 Good

Mary

Travelled with partner
For a one night stay it was good.
Stayed 1 night in Apr 2024

4/10 Poor

Kelly, Sunderland

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Rooms were great and clean. Front desk staff very rude, bad customer service, no manners and didn’t even explain amenities.
Stayed 2 nights in Apr 2024
Response from Willis on 2 May 2024
Dear Kelly,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and safe and clean
Stayed 1 night in Apr 2024

8/10 Good

Debra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice, great staff. Room was clean and bathroom was very nice
Stayed 1 night in Apr 2024

10/10 Excellent

Sushma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property neat and clean
Stayed 3 nights in Apr 2024

8/10 Good

Alija

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was awesome
Stayed 3 nights in Apr 2024

10/10 Excellent

YUGARSI

Liked: Cleanliness, staff & service, property conditions & facilities
It was great staying here
Stayed 3 nights in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Santos

Liked: Cleanliness, amenities, property conditions & facilities
None
Stayed 1 night in Jan 2024

6/10 Okay

Ed

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Willis on 2 May 2024
Dear Ed,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

BRADLEY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice. Not the best part of town but definitely not bad. Check out the near by Mexican street food. It was very good.
Stayed 1 night in Mar 2024

4/10 Poor

Julio

Disliked: Cleanliness, property conditions & facilities
Hotel looks not properly maintained. Smell on level 3 was not the best. Floor mat in the bathroom was wet. In general the cleanliness was inexistent. Won’t come back to this hotel.
Stayed 1 night in Apr 2024
Response from Nicole on 12 Apr 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was clean and bigger than expected bed was comfortable and the pillows would use again
Stayed 1 night in Apr 2024

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Cassandra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Cleanliness issues with the bed skirts and unknown splash marks on doors and dressers. The rest of the room was clean but that caused me an ick factor that is reflected in the rating. $15 average Uber to downtown. Breakfast was cleaned and opened early which was a huge bonus. Cleaning staff was nice and came in everyday . Property is ok and the area surrounding it is not a walkable option to enjoy anything g but we knew that going in and just Uber’s downtown
Stayed 4 nights in Apr 2024
Response from Willis on 2 May 2024
Dear Cassandra,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location.
Stayed 1 night in Apr 2024

8/10 Good

Demetrius

Stayed 1 night in Mar 2024

8/10 Good

xingjun

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ok, need upgrade
Stayed 1 night in Apr 2024

10/10 Excellent

Jonathon

Stayed 1 night in Apr 2024

6/10 Okay

blair

Travelled with family
Liked: Staff & service
Area around kind of sketchy - shower property is fenced around - staff very accommodating allow us to check in early without charging I would probably stay there again
Stayed 1 night in Apr 2024
Response from Willis on 2 May 2024
Dear Blair,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Patricia

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Breakfast was good. The room was not very clean. We told the cleaning maid about it and she didn’t clean it well. The first day only one little soap. The second day a better soap and even a body cream.
Stayed 1 night in Apr 2024
Response from Willis on 2 May 2024
Dear Patricia,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Korbin

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Review my stay.. What stay? Upon arriving, I was told that I couldn’t check in because I was 20, not 21. They have updated the policies on expedia since, but at the time I booked, there was nothing said about the minimum age being 21. The front desk attendant was rude and told me, “we don’t associate with your kind here.” After being turned away, I slept in my car because I was stranded 6 hours from home with no where to stay. Terrible experience, would not recommend at all.
Stayed 1 night in Mar 2024
Response from Nicole on 5 Apr 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Macario

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was a little quiet, not too welcoming, but they did the job. We appreciated the options for breakfast in the morning. We left tip for the rooms as well.
Stayed 2 nights in Mar 2024

10/10 Excellent

David, Harrison Twp

Liked: Amenities
It was fine for overnight
Stayed 1 night in Mar 2024

2/10 Terrible

Fareedah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel for 4 nights. During our stay we were placed in 2 different rooms that were infested with bed bugs. When confronting management, they told us we must have brought them to the hotel, even after showing proof of them being in the sheets and the various bite marks.
Stayed 4 nights in Mar 2024
Response from Bianca on 9 Apr 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Sharief

Stayed 1 night in Mar 2024

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of self parking in the hotel parking lot which is very nice. Don`t feel safe walking off the hotel property.
Stayed 6 nights in Mar 2024

4/10 Poor

Anne

Travelled with family
Disliked: Amenities, property conditions & facilities
Our fridge has moldy food in it. We got in late and didn’t ask to change rooms however in the morning I asked for the room to be cleaned and for the food to be take care of when I returned late in the day the food was still in the fridge. Not impressed with the staff nor the cleanliness of the hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

April

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the whole hotel
Stayed 4 nights in Mar 2024

8/10 Good

Marina

Travelled with partner
Liked: Amenities
The hotel was average for what you pay, the staff was nice, the hotel is located out of downtown Nashville. The area around the hotel was not the greatest.
Stayed 4 nights in Mar 2024

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality for the price.
Stayed 6 nights in Mar 2024

10/10 Excellent

Savannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More than sufficient for what we needed. The staff were very polite. Breakfast was lovely. Room was clean
Stayed 2 nights in Mar 2024

8/10 Good

Kelly

Stayed 1 night in Mar 2024

8/10 Good

Alexsandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get on and off the highway close by a few a restaurants
Stayed 2 nights in Mar 2024

10/10 Excellent

Lucas

Stayed 1 night in Mar 2024

10/10 Excellent

Dawn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was very convenient getting around by car. Close to everything we needed. Hotel was clean, staff were friendly.
Stayed 2 nights in Mar 2024

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our microwave did not work.
Stayed 1 night in Mar 2024

8/10 Good

Andrea

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Mason

Stayed 1 night in Mar 2024