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Reviews of Candlewood Suites Nashville - Franklin, an IHG Hotel

2.5 out of 5
Candlewood Suites Nashville - Franklin, an IHG Hotel
1305 Murfeesboro Rd, Franklin, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 166 out of 268 reviews" "
Rating 8 - Good. 52 out of 268 reviews" "
Rating 6 - Okay. 18 out of 268 reviews" "
Rating 4 - Poor. 15 out of 268 reviews" "
Rating 2 - Terrible. 17 out of 268 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Julianne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was right near the interstate, so that was great! I liked it overall, however, it had an odor in the lobby area when we arrived. The next day, it had been cleaned and smelled much better.
Stayed 2 nights in Apr 2024
Response from Bob on 29 Apr 2024
Thank you for the review I am glad you enjoyed it. Please come back & visit again soon.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bob on 25 Apr 2024
Thank you for the review & the high 5 please come back & see us & be safe.

2/10 Terrible

Diane

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had the loudest people above our room! Bouncing basketballs thumping around like elephants, call the desk numerous and they said they would take care of it and nothing happened! Noisy all night and early into the morning 2am !!!! We got woken up numerous time so ANNOYING! We asked to move rooms and they never accommodated Us! Left at 5am this morning to drive home exhausted from a terrible night sleep! I really feel like I should be refund a portion of my stay! Just horrible!!!
Stayed 3 nights in Apr 2024
Response from Bob on 22 Apr 2024
I am sorry for the issues wish you would of said something this Monday morning before you checked out. This is not normal we do try & control kids but again it is hard to do due to parents etc. I hope you have a great week & be safe

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Thank you for a safe, convenient clean well run hotel experience.
Stayed 2 nights in Apr 2024
Response from Bob on 22 Apr 2024
Thank you for the review please come back & visit soon & be safe.

10/10 Excellent

Glenn, Avon

Liked: Cleanliness, staff & service, property conditions & facilities
Manager was very nice, pet area was EXC, pool Was V nice!
Stayed 1 night in Apr 2024
Response from Bob on 7 Apr 2024
Thank you for the review . Have a great week & be safe. Will pass info on to the staff

4/10 Poor

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not enough parking spots. Found cockroaches in my room. Front desk staff was friendly and helpful at check in. Liked having pool table and shuffle board.
Stayed 1 night in Mar 2024
Response from Bob on 26 Mar 2024
I am sorry when we get busy there are some spots in the back area to park in.The bug is very unusual for us very sorry. Please come & visit with us soon we are better than when you were here. Have a great week.

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel.
Stayed 1 night in Mar 2024
Response from Bob on 26 Mar 2024
Thank you for your review please come back & see us. Have a great week.

2/10 Terrible

Chad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty and multiple parts of the room were broken and seemed to have no repair. The room smelled and the air conditioning in the bedroom did not work. If our arrival at the hotel wasn’t so late we would have requested a refund and went to another hotel. When I went to check out of the hotel, I notified the manager and all he did was apologize for absolutely sub par conditions. Also, I elected to pay at the property and this hotel came out to 237 dollars and that is completely over charged for a terrible experience. I will not stay at another Candlewood Suites now or ever. THIS HOTEL WAS TERRIBLE!!!
Stayed 1 night in Mar 2024
Response from Bob on 24 Mar 2024
I do apologize this is not normal. This was a busy weekend no excuse. I wish you would’ve told us about the AC. We could’ve taken care of that at night time.

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bob on 15 Mar 2024
Thanks for the review

10/10 Excellent

Jami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and staff were very friendly! I would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Bob on 4 Mar 2024
Thank you for the review Have a great week & be safe.

6/10 Okay

Christy

Liked: Cleanliness, staff & service
I was on the first floor and it was so noisy all throughout the night and early in the morning. Slamming of doors, whether it was to the outside or just rooms, it was ridiculously loud. I'm not sure I'd stay here again, but if so, definitely, not on the first floor.
Stayed 2 nights in Feb 2024
Response from Bob on 28 Feb 2024
I am sorry for the issue this is not normal wish you would of called desk so we could of helped you.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking, neat around and in facility. Nothing that we did not like
Stayed 2 nights in Feb 2024
Response from Bob on 5 Feb 2024
Thanks for the review please have a great week & please come back & visit soon.

10/10 Excellent

Lauri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome front desk staff! Jackie rocked!
Stayed 1 night in Jan 2024
Response from Bob on 4 Feb 2024
Thank you for the review have a safe week & come back & see us.

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Bob on 31 Jan 2024
Thank for your review please come back & see us.

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
We ran into a snowstorm on our way back to Wisconsin from Georgia and were able to stay at Candlewood Suites on short notice... also, dog friendly.
Stayed 1 night in Jan 2024
Response from Bob on 24 Jan 2024
Thank you for the review please stop in again when you are traveling thru.

2/10 Terrible

Rob

Disliked: Cleanliness, staff & service, property conditions & facilities
We ultimately didn’t stay at this property due to safety concerns.
Stayed 1 night in Dec 2023
Response from Bob on 24 Jan 2024
I am sorry for the issue wish you would of brought it up to us when you were here. This is not normal at all.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
From the time we checked in to the time we checked out, our experience was excellent. The staff was friendly and accommodating, the room was clean, and every amenity we needed was available.
Stayed 2 nights in Jan 2024
Response from Bob on 15 Jan 2024
Thank you for the review we appreciate it. Have a great week and please come back and visit soon.

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bob on 15 Jan 2024
Thank you for the review have a great week & come back & visit. Be safe

10/10 Excellent

Luz

Staff were really nice, kind, responsive and respectful.
Stayed 6 nights in Dec 2023
Response from Bob on 15 Jan 2024
Thank you for the review have a great week & come back & visit. Be safe

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel!
This hotel was a very pleasant experience! Their charge for our pet was reasonable which is not always the case! Very friendly staff, an easy dog walk area with provided bags, a pool table and shuffleboard in the lobby were all highlights! Our room was very clean and comfortable!
Stayed 1 night in Dec 2023
Response from Bob on 7 Jan 2024
Thank you for the review have a great week & please come back & visit when you can.

10/10 Excellent

Loren

Stayed 1 night in Dec 2023
Response from Bob on 27 Dec 2023
Thank you for the review have a safe week & enjoy

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The staff was great and everything was clean and great
Stayed 1 night in Dec 2023
Response from Bob on 25 Dec 2023
Thank you for the review have a great week.

6/10 Okay

Katie

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Bob on 25 Dec 2023
Thank you for the review

6/10 Okay

Roy

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Bob on 23 Dec 2023
Thank you for the review have a great weekend.

4/10 Poor

Betsy B

Stayed 2 nights in Dec 2023
Response from Bob on 20 Dec 2023
Thank you for your review and please come back soon

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues! Loved the fact that there’s a stove
Stayed 7 nights in Dec 2023
Response from Bob on 18 Dec 2023
Thank you for the review glad you enjoyed yourself have a great week.

2/10 Terrible

Marco

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Checked in, went to our room and it was entirely untouched from the previous guest. Called front desk wouldn’t get us another. They Sent someone up and although she did a good job. There were 2-3 other cleaning staff that walked by or checked in and didn’t help. Took 30-40 minutes to get all finished up after check in all while me the wife and 3 kids stood in the hallway with luggage and Made us late to our event.
Stayed 1 night in Dec 2023
Response from Bob on 18 Dec 2023
I do apologize for this we did not have any other rooms ready at the time there was an air in our system. I am glad we got the room clean for you and I do apologize for you being late to your event.. this is not normal

10/10 Excellent

sylvester

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheer Stay
Nice clean hotel.
Stayed 1 night in Dec 2023
Response from Bob on 18 Dec 2023
Thank you for your review have a great week

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean Lady at front desk was very friendly and helpful but the rooms are kind of small, beds are hard and the pictures of the rooms on hotel.com are missing leading but over all a nice hotel
Stayed 2 nights in Dec 2023
Response from Bob on 20 Dec 2023
Thank you for your review. I appreciate it and please come back soon.

10/10 Excellent

Kimely A

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist was very welcoming pleasant and informative ,hotel is clean ,good location
Stayed 1 night in Dec 2023
Response from Bob on 5 Dec 2023
Thank you for the review have a great week & come back & visit soon.

10/10 Excellent

Alicia, OXford

Stayed 1 night in Dec 2023
Response from Bob on 23 Dec 2023
Thank you for the review have a great weekend & be safe

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very peaceful
Stayed 1 night in Dec 2023
Response from Bob on 5 Dec 2023
I am glad you had a good time hear be safe this week & please come back & visit.

2/10 Terrible

Makenzie

Travelled with family and small children, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is gross. Here now and crying cause my family of 5 is too stressed out to leave. I feel disgusting and just want to shower… but even the shower is gross. Whole room reaks of urine and my kids are sleeping on a stained pull out couch. Worst place ever, don’t stop here. Don’t know where any good reviews came from.
Stayed 1 night in Nov 2023
Response from Bob on 30 Nov 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites NASHVILLE - FRANKLIN.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

10/10 Excellent

David

Nice
Stayed 1 night in Nov 2023
Response from Bob on 30 Nov 2023
Thank you for the review

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bob on 15 Nov 2023
Thank you for the review have a great week & be safe

10/10 Excellent

STEPHANIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved complimentary laundry. Great water pressure in shower. Love full kitchen and fridge/freezer. Friendly staff.
Stayed 4 nights in Nov 2023
Response from Bob on 14 Nov 2023
Thank you for your review. Have a great week be safe and please come back and visit soon.

2/10 Terrible

Steven

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice but room was positively filthy. Door to our room propped open on arrival. Called down to see if an error was made and apparently not. Feels unsafe. Room was outdated, in poor repair and very dirty. Handles broken hanging off of cabinets and mold in shower and window sills, finger smears all over table, very dirty bathroom. Completely disappointing. Also not a good smell throughout entire hotel.
Stayed 1 night in Nov 2023
Response from Bob on 7 Nov 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites NASHVILLE - FRANKLIN.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.I understand my desk wanted to move you to a different more but you did not want to move.This is not normal for this hotel.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Bob on 5 Nov 2023
Thank you for the review have a great week. Please Come back & visit.

10/10 Excellent

Verda

Travelled with pets
Good
Stayed 1 night in Oct 2023
Response from Bob on 26 Oct 2023
thank you for your review. Have a good weekend. Be safe and come back and visit when you can.

4/10 Poor

Dorothy

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not What I Expected
Stayed 2 nights in Oct 2023
Response from Bob on 27 Oct 2023
Thank you for the review I am sorry we could not get 10/10 from you please try us again this is not normal

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Bob on 8 Oct 2023
Thank you for your review. Have a great week and come back and see us sometime soon.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Bob on 5 Oct 2023
Thanks for your review. Appreciate it asee you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Bob on 29 Sept 2023
Thank you for the review have a great weekend

8/10 Good

Andrew K.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 7 nights in Sep 2023
Response from Bob on 19 Sept 2023
Thank you for your review. Have a great week. Look forward to seeing you again soon. Be safe.

10/10 Excellent

Makenzie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel! The staff are so friendly and made the check in process a breeze! The room was overall pretty clean with the exception of a couple tiny missed food spills around the stove and desk but I always travel with clorox wipes so it wasn’t a problem for me. The bed was super comfortable and I never heard another guest during my stay. I would definitely return if ever in the area again!
Stayed 1 night in Sep 2023
Response from Bob on 8 Sept 2023
Thank you for the review please come back & visit with us' am glad you enjoyed & letting us know will pass on to the team.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Bob on 3 Sept 2023
Thank you for the review have a great week.

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, the facilities had everything you needed including games and food. They upgraded us to a king room without asking.
Stayed 2 nights in Jul 2023
Response from Bob on 15 Jul 2023
Thank you for your stay. I appreciate it very much. Please come back and stay with us again.

10/10 Excellent

Norman, Mendenhall

Liked: Cleanliness, staff & service, property conditions & facilities
The only difficulty was getting into the parking lot when traveling east on Murfreesboro Road (I came from the Natchez Trace).
Stayed 1 night in Jul 2023
Response from Bob on 7 Jul 2023
Thank you for your review. We appreciate it. Definitely you’re getting in the parking lot sometimes can be difficult.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Jul 2023
Response from Bob on 5 Jul 2023
Thank you for your review have a great week

10/10 Excellent

Dilion

Stayed 1 night in Jun 2023
Response from Bob on 19 Jun 2023
Thank you for the review. Have a great week & be safe.