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Reviews of Comfort Suites Nashville

2.5 out of 5
Comfort Suites Nashville
3431 Percy Priest Drive, Nashville, TN

Reviews

8.2

Very good

Rating 10 - Excellent. 421 out of 969 reviews" "
Rating 8 - Good. 308 out of 969 reviews" "
Rating 6 - Okay. 120 out of 969 reviews" "
Rating 4 - Poor. 75 out of 969 reviews" "
Rating 2 - Terrible. 45 out of 969 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Rafael, American Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable!!
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very extremely comfortable very clean loved it
Stayed 1 night in Apr 2024

8/10 Good

Latasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here overall. The breakfast was delicious and bed was comfortable. I only had 2 working lights in the room and for a moment there was no hot water but the front desk staff worked to have the issue resolved. Overall I would stay here again. It’s off the beaten path yet accessible to shopping areas and eateries. The staff here is friendly.
Stayed 4 nights in Apr 2024

4/10 Poor

Daniel

Disliked: Property conditions & facilities
The room was suppose to sleep 6 and the room didn’t have a double bed sofa, it was a twin.
Stayed 1 night in Apr 2024

10/10 Excellent

Penny, Fraser Road

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great! Area is kinda off the beaten path, but felt safe. Property itself was very clean, bed was a bit hard for myself but room was great otherwise... Cracker barrel within walking distance ... would recommend this hotel as a value $ hotel with only a 15 min drive to downtown Nashville .
Stayed 4 nights in Apr 2024

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service, amenities
Few upkeep issues in the room, some paint on the wall was chipped and the door to the bathroom was cracking on the bottom. Mattress was very firm. Breakfast was NOT good, the gravy had zero flavor and was watery.
Stayed 1 night in Apr 2024

6/10 Okay

Anthony, Murfreesboro

Travelled with partner
Disliked: Staff & service
Person from the front desk came to the room at 11:15 and knocked on the door. Said “leave or pay” with a major attitude. We were actually about to walk out of the room. That was after the room directly above us sounded like they were fighting and stomping until about 4am.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with family
Very friendly staff. Lots of choices for breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen

Stayed 1 night in Apr 2024

10/10 Excellent

Meredith

Stayed 1 night in Apr 2024

10/10 Excellent

Sydney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk had the best customer service Ive ever had. Our stay went perfectly.
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you! Please come again.

4/10 Poor

Kelly

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bad review started before we even arrived, as they tried to charge my debit card before we even checked in and it got flagged for fraud. Then when we got up to our room, it wasn’t clean so we had to switch rooms. We went to pull out the sofa bed and there was no mattress. It was super outdated with ripped carpet, and wallpaper was hung up by thumb tacks.
Stayed 2 nights in Mar 2024
Response from Guest Services on 26 Mar 2024
We appreciate the time you took to complete our online survey about your recent stay at our hotel. On behalf of our entire team, I apologize for not meeting your expectations.

6/10 Okay

mark

Stayed 1 night in Mar 2024

6/10 Okay

Katie

Travelled with family
Room was clean. Pool area was gross. Breakfast was okay
Stayed 1 night in Mar 2024
Response from Guest Services on 25 Mar 2024
Thank you for completing our online survey about your recent stay at our hotel. On behalf of our entire team, I apologize for not exceeding your expectations. Our pool is scheduled to open at the end of May this year. We hope to welcome you again.

10/10 Excellent

Melissa

Stayed 1 night in Mar 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room! Great deal for the price point and friendly staff
Stayed 1 night in Mar 2024
Response from Guest Services on 25 Mar 2024
Thank you!

6/10 Okay

Christopher

Average
Stayed 2 nights in Dec 2023
Response from Guest Services on 18 Mar 2024
Thank you, please come again!

10/10 Excellent

sherry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. Staff was great.
Stayed 2 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Thank you, please come again.

4/10 Poor

Intekhab

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not so good. Staff unsupportive
Stayed 4 nights in Mar 2024
Response from Guest Services on 15 Mar 2024
Hello, thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize if our staff was unsupportive during your stay. Come again, we will certainly aim to do better.

6/10 Okay

Bridgett

Travelled with group
Disliked: Property conditions & facilities
First impression are ever thing. The staff was rather distant, not rude but not very welcoming either. Even though it is an older hotel it could use some care and that would probably eliminate the slight mold smell when you walk in the door. Which could be attributed to the pool area and pool which is in desperate need of care and repair. The hotel was clean but as a whole needs to be refreshed with replacing worn furniture, shower curtains that fit the tub area, carpet etc. The room was clean however there is a need for new pillows instead of folding them into a square shape on the bed. The mattress was the most uncomfortable and very hard. The breakfast was very good but the coffee was awful. With some professional improvements and upgrades it would be a nice hotel.
Stayed 2 nights in Feb 2024
Response from Guest Services on 1 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Our pool is opened seasonal and will not open up until summer 2024. Please come again for better stay accommodations.

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet, clean and friendly staff
Stayed 1 night in Feb 2024
Response from Guest Services on 1 Mar 2024
Thank you, please come again!

2/10 Terrible

Mattis

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Nothing is new, everything is torn or scratched, or the floor has huge gaps with dirt in it. Bathroom was “clean” and the sheets and towels were too, but nothing looked clean because it was falling apart or outdated. Paper thin walls and could not sleep a full night. I’m a heavy sleeper and I was pushed awake by a neighbor just talking and lightly strumming an acoustic guitar.
Stayed 1 night in Feb 2024
Response from Guest Services on 1 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.

2/10 Terrible

luis

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 1 Mar 2024
Thank you!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice and clean. The woman that did my check in was very friendly and helpful suggesting places to eat or order in from. Breakfast buffet was good.
Stayed 2 nights in Feb 2024
Response from Guest Services on 1 Mar 2024
Thank you, please come again!

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to very clean room
Stayed 1 night in Feb 2024
Response from G on 1 Mar 2024
Thank you!

8/10 Good

David

Travelled with partner
Liked: Staff & service, property conditions & facilities
Limited parking
Stayed 1 night in Feb 2024
Response from Guest Services on 26 Mar 2024
Thank you, please come again!

10/10 Excellent

Mushander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 1 Mar 2024
Thank you!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
We were there with a big group, 4 adults andv17 youth. The staff, especially Gloria was so accommodating and welcoming!
Stayed 2 nights in Feb 2024
Response from Guest Services on 1 Mar 2024
Thank you!

10/10 Excellent

Donzalay

Stayed 2 nights in Feb 2024
Response from Guest Services on 1 Mar 2024
Thank you!

4/10 Poor

valerie, medford

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Guest Services on 1 Mar 2024
Thank you!

8/10 Good

Fabio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Comfort Suites - Nashville Airport on 29 Jan 2024
Thank you! Please come and stay with us again.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
The "gym" is extremely small and was under renovation. Only 3 treadmills and an exercise machine. The breakfast was amazing.
Stayed 2 nights in Dec 2023
Response from Comfort Suites - Nashville Airport on 29 Jan 2024
Thank you! Please come and stay with us again.

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Comfort Suites - Nashville Airport on 29 Jan 2024
Thank you! Please come and stay with us again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Comfort Suites - Nashville Airport on 10 Jan 2024
Thank you! Please come again.

8/10 Good

Raquel

Stayed 1 night in Jan 2024
Response from Comfort Suites - Nashville Airport on 29 Jan 2024
Thank you! Please come and stay with us again.

8/10 Good

James

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Comfort Suites - Nashville Airport on 29 Jan 2024
Thank you! Please come and stay with us again.

6/10 Okay

Ami

Travelled with family
Disliked: Property conditions & facilities, room comfort
Average
Hotel is old and needs to be updated. Beds are not comfortable. Many charging outlets didn’t work in the room. Breakfast was good.
Stayed 2 nights in Jan 2024
Response from Guest Services on 1 Mar 2024
Thank you for taking the time to complete our online survey. regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We have recently undergone some renovations here. Come stay again for better accommodations.

6/10 Okay

Carrie

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities
Their light posts are in the parking lot and I backed into it as the lot is small. Damaged the bumper and rear and should be moved or removed as most of them are on the grass areas except for this one which is at the front entrance. Looks like I am not the only one who has ran into it and it should be removed it’s in a terrible spot with super small parking sports and no much room to park. People were taking up two spots and some were parking sideways cause the parking is awful.
Stayed 3 nights in Jan 2024
Response from Guest Services on 1 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Come stay with us again for better stay accommodations.

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alittle rowdy on our floor and above us.
Stayed 1 night in Dec 2023
Response from G on 1 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Please come again, we would love to provide you better accommodations the next time.

10/10 Excellent

Kevin

Stayed 3 nights in Dec 2023
Response from Comfort Suites - Nashville Airport on 29 Jan 2024
Thank you! Please come and stay with us again.

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel clean up to date on decor
Stayed 1 night in Dec 2023
Response from Comfort Suites - Nashville Airport on 5 Jan 2024
Thank you! Please come again.

10/10 Excellent

Breyonna

Liked: Cleanliness, property conditions & facilities, room comfort
I enjoyed my stay. There were only minor issues like broken picture and bulb blown in front of the mirror. Hiren was amazing! He made check in and check out extremely smooth!
Stayed 2 nights in Dec 2023
Response from Comfort Suites - Nashville Airport on 4 Jan 2024
Thank you! Please come again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Moldy fitness center
Fitness center and pool had black mold, rust, and slugs on the walls. The equipment was not functioning.
Stayed 2 nights in Dec 2023
Response from Guest Services on 1 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. However, our pool is seasonal and will not be open until this summer. Also, our fitness center has undergone a renovation. Hope to see you again on your next stay for better accommodations.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Comfort Suites - Nashville Airport on 5 Jan 2024
Thank you! Please come again.

10/10 Excellent

Sy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Comfort Suites - Nashville Airport on 5 Jan 2024
Thank you! Please come again.

4/10 Poor

Jason

Stayed 1 night in Dec 2023
Response from Comfort Suites - Nashville Airport on 4 Jan 2024
Hi Jason,Please come again. We will make sure your stay is better than before.

10/10 Excellent

GREGORY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Comfort Suites - Nashville Airport on 5 Jan 2024
Thank you! Please come again.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
This hotel was so dirty! What looked like semen stains on our couch, dirt in every corner of the room, carpet ripping up, rust in the tub, and smells musty. The pool was closed for unknown reasons, the front desk would never give a straight answer. We talked to some other people who did get to go to the pool and said it was disgusting. You could hear everyone else in the hotel. Someone was jumping all night long and Someone had their tv on loud until 3:30 am. The hotel maids were yelling loudly while they were cleaning in the morning. Overall a terrible hotel but it is somewhat close to the mall and a few other places we were going. We only booked because this place had good reviews. Those people must have been paid to write those reviews.
Stayed 2 nights in Dec 2023

8/10 Good

Jonathan

Stayed 1 night in Dec 2023
Response from Comfort Suites - Nashville Airport on 4 Jan 2024
Thank you!

2/10 Terrible

Iquinna

Liked: Staff & service
Disliked: Property conditions & facilities
Room had lots of damages.
Stayed 2 nights in Dec 2023
Response from Comfort Suites - Nashville Airport on 4 Jan 2024
Hi Lquinna,Please feel free to contact us. We will definitely make sure your future stay is better with us.