Indoor pool

Reviews of Days Inn by Wyndham Lebanon

2 out of 5
Days Inn by Wyndham Lebanon
822 S Cumberland St, Lebanon, TN

Reviews

6.2
Rating 10 - Excellent. 152 out of 1000 reviews" "
Rating 8 - Good. 279 out of 1000 reviews" "
Rating 6 - Okay. 235 out of 1000 reviews" "
Rating 4 - Poor. 163 out of 1000 reviews" "
Rating 2 - Terrible. 171 out of 1000 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Chris

Disliked: Staff & service, property conditions & facilities
The toilet seat was so disgusting that I couldn’t even sit in it without using part of the towels. They were shown a photograph and contacted by Expedia but still refused to refund the one night I did stay there. I highly recommend avoiding this dirty trap if you can
Stayed 11 nights in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Guest,We sincerely apologize for the discomfort you experienced during your stay. Cleanliness is a top priority, and we regret falling short in this instance. Your concerns will be addressed promptly with our housekeeping team. Regarding your refund request, we will review the situation internally. We appreciate your feedback and hope for the chance to improve in the future.Sincerely, Hotel Manager

8/10 Good

Maxwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy stay. The pool was very cold, otherwise all good.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Maxwell,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had a nice and easy stay overall. We apologize for any inconvenience caused by the cold pool. Your comment will be shared with our staff as we strive to ensure all aspects of your stay meet your expectations. We appreciate your input and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

4/10 Poor

Christina

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
They charged a $50 fee at check-in that I didn't know about until I arrived. The indoor pool was so cold it made our muscles ache and the entire reason I rented the room was for my teenagers to swim. The staff wasn't exactly rude, but they weren't exactly friendly either. Overall, I wasn't impressed.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Guest,We apologize for the inconvenience caused by the unexpected fee at check-in and for the discomfort your family experienced with the indoor pool temperature. Your feedback regarding the staff's demeanor is also duly noted, and we will address these issues with our team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Brook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints front desk is amazing the rooms were clean
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Guest,Thank you for your glowing review and perfect rating! We're thrilled to hear that you had such a positive experience during your stay with us. Providing exceptional service and clean accommodations are our top priorities, and we're delighted that we could meet your expectations. We'll be sure to pass along your compliments to our front desk team. We look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Lucia, Phoenix

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Guest,We're deeply sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and we would appreciate any additional details you can provide about your stay so we can address any issues that may have arisen. Please know that we take guest satisfaction seriously, and we will work diligently to improve based on your comments. We hope to have the opportunity to regain your trust and provide you with a more enjoyable experience in the future.Sincerely, Hotel Manager

4/10 Poor

Morgan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Guest,Thank you for your feedback. We apologize that your experience did not meet your expectations. If you have any specific concerns or areas where we can improve, please do not hesitate to reach out to us. We value your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Good

marissa

Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to see that you had a positive experience during your stay. If there are any areas where we can further improve to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

6/10 Okay

Cody

Stayed 3 nights in Mar 2024
Response from Hotel Manager on 19 Apr 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We appreciate your honesty and are glad you chose our hotel for your stay. We're sorry to hear that your experience didn't meet your expectations. We take all feedback seriously and would like to learn more about your concerns to address them promptly. Please feel free to reach out to our team directly so we can better understand how we can improve. We value your patronage and hope to have the opportunity to exceed your expectations on a future visit.Sincerely, Hotel Manager

8/10 Good

Cristina

Liked: Cleanliness, staff & service
Pool was not opened when we arrived and the pool’s window were very dirty. The room was clean, not too many options for the breakfast. People were nice and professional at the front desk
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 29 Mar 2024
Dear Guest,Thank you for your feedback. We apologize for the inconvenience with the pool and the cleanliness issue with the pool's windows. Your comments will be addressed promptly. We're glad you found the room clean and our front desk staff professional. Your input is valued, and we hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Andi

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we checked in and when it got dark the activity in the back was not some where any kid should be nor even see that kind of stuff.. we checked out around
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Guest,We sincerely apologize for the discomfort you experienced during your stay. The safety and comfort of our guests, especially families, are our utmost priorities. We take your feedback seriously and will investigate the matter immediately to ensure that appropriate measures are taken. Please accept our apologies once again, and we hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.Sincerely, Hotel Manager

8/10 Good

Eugene

Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Guest,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Did see 2 bugs. A little Mold in bathroom and door busted on bottom.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 1 Feb 2024
Dear Guest,We sincerely apologize for the issues you encountered during your stay. Your feedback regarding the bugs, mold, and door condition is deeply concerning, and we appreciate you bringing it to our attention. We take these matters seriously, and we are actively addressing them to ensure a more comfortable and pleasant experience for our guests. Thank you for your understanding, and we hope to have the opportunity to regain your trust.Sincerely, Hotel Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well, the room looks clean . They always come to clean. THANK YOU SO MUCH!!
Stayed 10 nights in Jan 2024
Response from Hotel Manager on 1 Feb 2024
Dear Guest,Thank you for your positive feedback and excellent rating of 8 out of 10. We're delighted to hear that you found the room clean and appreciated our housekeeping services. Your recognition is truly appreciated, and we look forward to providing you with exceptional service during your future visits.Sincerely, Hotel Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Guest,Thank you for your perfect 10 out of 10 rating on Hotels.com! We're thrilled to hear that you had a positive experience during your stay. If you have any specific feedback or suggestions, feel free to share them with us. We appreciate your support and hope to welcome you back for another excellent stay.Sincerely, Hotel Manager

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Goid placevto stay
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 27 Jan 2024
Dear Guest,Thank you for your perfect rating and positive feedback! We're pleased to hear that you had a great experience and found our staff to be excellent. If there's anything specific you loved about your stay, please feel free to share. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely, Hotel Manager

2/10 Terrible

Chelsey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Hotel Manager on 24 Jan 2024
Dear Guest,We appreciate you taking the time to provide feedback on your recent stay. We regret to see that your experience did not meet your expectations, and we sincerely apologize for any shortcomings. To better understand and address your concerns, could you please provide more details about the specific issues you encountered during your stay? Your feedback is valuable to us, and we are committed to making improvements to enhance the overall guest experience.Sincerely, Hotel Manager

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
High beds
Everything was fine except the beds, I thought, were too high for me and my brother. It was somewhat difficult to climb into the beds, especially for my brother who has paraparesis and is on a walker. The breakfast offerings were a little disappointing with no meat offerings. The coffee was not very good. Other than that, everything was great
Stayed 1 night in Jan 2024
Response from Hotel Manager on 24 Jan 2024
Dear Guest,Thank you for providing feedback on your recent stay. We appreciate your positive comments on various aspects of your experience. We apologize for any inconvenience caused by the height of the beds, particularly for your brother with paraparesis. We understand the importance of accessibility and will take this into consideration for future improvements. Regarding your comments about breakfast and coffee, we value your input and will review our offerings to ensure a more satisfying experience for all guests. We're pleased to hear that, aside from these concerns, everything else met your expectations. Your feedback is valuable to us, and we look forward to the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Peerayut

Stayed 1 night in Jan 2024
Response from Hotel Manager on 8 Feb 2024
Dear Guest,Thank you for your positive rating. We're delighted to hear that you had a great experience during your stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

WILL

Stayed 1 night in Jan 2024
Response from Hotel Manager on 17 Jan 2024
Dear Guest,We are delighted to receive your 5-star rating on Expedia! Your positive feedback is truly appreciated, and we are thrilled that you had a fantastic experience at our hotel. If you have any specific highlights or areas that contributed to your satisfaction, please feel free to share them with us. Your insights are invaluable as we strive to maintain and exceed the high standards you experienced.Sincerely, Hotel Manager

6/10 Okay

Bryan

Not So Pleasant
It started out seeming to be a decent place it was clean there were a few minor eyesores in the room. I was given a room on the very front side of the building close to the main road which was very noisy all night into the early morning and again early early in the morning. As I walk into the bathroom that morning I was greeted by a cockroach crawling on the bathtub which was horrible waking up to not knowing if they were crawling around in the bed or my personal belongings as I slept. I also didn't find out until I checked out that I was charged a $50 deposit that no one said anything about he pointed out the sign on the counter which was covered up by a couple of other signs so you clearly could not see it. There are plenty of other choices in the area I would advise to stay away from this one.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. Your feedback is concerning, and we take it seriously. We deeply regret the presence of a cockroach in your room, and we understand the impact this had on your comfort and peace of mind. Our team will address this issue promptly to prevent such incidents in the future. Regarding the noise disturbance and the unexpected deposit charge, we apologize for any inconvenience caused. Your concerns are valid, and we will review our communication processes to ensure that guests are well-informed. We value your input and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Ghislaine

I asked for room 145, as I particularly enjoyed it previously. All good 👍 A small remark: the freezer compartment was trashy.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Feb 2024
Dear Guest,Thank you for your perfect rating and feedback. We are pleased that you enjoyed your stay in room 145. Your comments about the freezer compartment have been noted, and we will address this promptly to ensure a consistently positive experience for our guests. We appreciate your continued support and look forward to welcoming you back.Sincerely, Hotel Manager

4/10 Poor

Lara A, Emporia

Disliked: Cleanliness, property conditions & facilities
Doors were stuck both of them. On the bedcovers were wholes from people smoking in a non-smoking room.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 28 Dec 2023
Dear Guest,Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. It is disheartening to hear about the issues with the doors and the condition of the bedcovers in your non-smoking room. We take these matters seriously and assure you that we are actively addressing them to prevent any recurrence. Your feedback is invaluable in our continuous efforts to improve our services. Sincerely, Hotel Manager

4/10 Poor

Ranada

Business traveller
Disliked: Staff & service, amenities
Breakfast was a joke. No milk for cereal. No butter for waffle. Other than waffle and cereal, nothing else
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 18 Dec 2023
Dear Guest,Thank you for sharing your feedback about your recent stay. We sincerely apologize for the issues you experienced with the breakfast service. Your comments are important to us, and we will address these concerns promptly to ensure a better experience for our guests. We appreciate your understanding and hope to have the opportunity to provide you with an improved stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Mackenzie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs in our first room when we asked for a new room they weren't going to give us one because we dirtied our first room by entering once I told him that we didn’t touch anything in the room he said we can have a new one so they obviously weren’t anticipating cleaning the room after we entered
Stayed 4 nights in Nov 2023
Response from Hotel Manager on 6 Dec 2023
Dear Guest,We sincerely apologize for the inconvenience and frustration you experienced during your stay. It's unacceptable that you encountered bugs in your first room, and we regret the initial difficulty in addressing your request for a new room. Your feedback is valuable, and we will investigate this issue to prevent similar occurrences in the future. We appreciate your understanding and hope you will give us another opportunity to provide you with a much-improved experience. Sincerely, Hotel Manager

8/10 Good

Amanda

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Hotel Manager on 1 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your rating of 8 out of 10. If there are specific areas where we can improve and earn a higher score in the future, please feel free to share your insights. We hope to welcome you back for an even better experience on your next visit.Sincerely, Hotel Manager

4/10 Poor

Pamela

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are small nothing compared to the pictures on the site...they are not updated...if you are traveling for business and have to stay over one night but if it requires morethan one night wouldn't recommend it.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 11 Nov 2023
Dear Guest,Thank you for sharing your feedback. We apologize for any discrepancies between the room size and the images on the website. We understand the importance of accurate representations and will work to address this. Your comments about the room's condition and suitability for extended stays are noted, and we appreciate your input. We value your business and hope to have the opportunity to enhance your experience in the future.Sincerely,Hotel Manager

6/10 Okay

Stephen

Brown sauce on wall next to bed, towel rack unscrewed from wall, electric box uncovered and when mentioned to front desk staff, complete apathy
Stayed 1 night in Oct 2023
Response from Hotel Manager on 11 Nov 2023
Dear Guest,We sincerely apologize for the issues you encountered during your stay, including the brown sauce on the wall, the unscrewed towel rack, and the uncovered electric box. Your experience does not meet our standards, and we deeply regret any inconvenience caused. It's disheartening to hear about the lack of response from the front desk staff, and we apologize for the apathy you experienced. We take your feedback seriously and will address these matters promptly to prevent similar incidents in the future.Sincerely,Hotel Manager

2/10 Terrible

wes

Disliked: Property conditions & facilities
Black mold in the bathroom, music blasting in the neighbors room till after midnight, the next night the cops show up breaking up domestic violence.
Stayed 5 nights in Oct 2023
Response from Hotel Manager on 2 Nov 2023
Dear Guest,We sincerely apologize for the issues you encountered during your recent stay. Your feedback is crucial to improving our services, and we take your comments seriously. We are addressing the black mold, noise disturbances, and any safety concerns promptly. We hope you'll give us another chance to provide you with a more pleasant experience in the future.Sincerely,Hotel Manager

8/10 Good

Carl

Stayed 4 nights in Oct 2023
Response from Hotel Manager on 27 Oct 2023
Dear Guest,We appreciate your 8 out of 10 rating. Your feedback is valuable to us, and it helps us continually improve our services. If you have any specific comments or suggestions to make your next stay even better, please feel free to share them. We look forward to serving you again in the future.Sincerely,Hotel Manager

8/10 Good

Nithin

Stayed 3 nights in Oct 2023
Response from Hotel Manager on 25 Oct 2023
Dear Guest,Thank you for your rating of 8 out of 10 for your recent stay at our hotel. We appreciate your feedback, and it helps us understand your experience better. If there are any specific areas where you believe we can improve or if you have any suggestions, please feel free to share. Your input is important, and we are committed to making your future stays even better.Sincerely,Hotel Manager

8/10 Good

Robert

Stayed 1 night in Oct 2023
Response from Hotel Manager on 23 Oct 2023
Dear Guest,Thank you for the rating. If you have any specific feedback or comments to share about your stay, we'd appreciate hearing more to help us provide even better experiences for our guests in the future. We hope to have the opportunity to host you again.Sincerely,Hotel Manager

4/10 Poor

FARID

Stayed 1 night in Oct 2023
Response from Hotel Manager on 11 Nov 2023
Dear Guest,Thank you for your rating. We're sorry to hear that your experience fell short of expectations. If there are specific areas where we can improve. We value your feedback and hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

6/10 Okay

Victor

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need improvement dirty floors....
Stayed 1 night in Oct 2023
Response from Hotel Manager on 19 Oct 2023
Dear Guest,We appreciate your candid feedback regarding your recent stay at our hotel. We're truly sorry to learn that you found the room floors to be dirty. Maintaining a clean and comfortable environment for our guests is a top priority, and we take your comments seriously. Rest assured that we will investigate this matter further and take necessary steps to address and improve the cleanliness of our rooms. We hope you would consider giving us another chance to provide you with a better experience on your next visit.Sincerely,Hotel Manager

8/10 Good

Ghislaine

Convenient location. Have been using this motel a lot. This time however, my room was not as clean as I had wish. Still very acceptable
Stayed 1 night in Oct 2023
Response from Hotel Manager on 19 Oct 2023
Dear Guest,We greatly appreciate your continued loyalty to our motel and your valuable feedback. It's good to hear that you find our location convenient for your needs. But, we apologize for not meeting your expectations in terms of room cleanliness during your recent stay. We are committed to providing a clean and comfortable environment for all our guests, and your feedback helps us focus on areas that may need improvement. We're glad to know that you still found your experience acceptable, and we hope to provide you with an even better stay on your next visit.Sincerely,Hotel Manager

6/10 Okay

Katelyn

Disliked: Property conditions & facilities
The staff was great. And the room was clean. I would avoid going outside at night though.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 17 Oct 2023
Dear Guest,Thank you for your feedback. We're glad to hear that you found our staff to be great and that your room was clean. Providing excellent service and a clean environment is our priority. Your caution about going outside at night is duly noted. Safety is of utmost importance, and we'll look into enhancing security measures around the property. We appreciate your valuable input, and we hope to see you again for another pleasant stay.Sincerely,Hotel Manager

10/10 Excellent

Danielle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC was a little noisy, but everything else was great
Stayed 1 night in Oct 2023
Response from Hotel Manager on 12 Oct 2023
Dear Guest,We appreciate your feedback and are pleased to hear that most aspects of your stay were great. We apologize for the noisy AC. Your feedback helps us improve, and we'll look into this matter to ensure it doesn't impact future guests. Thank you for sharing your experience with us.Sincerely,Hotel Manager

10/10 Excellent

Jojac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met all expectations
Very pleasant stay for an economical hotel.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 10 Oct 2023
Dear Guest,We appreciate your positive review of our hotel. We are pleased to hear that you had a good experience during your stay, especially considering our economical pricing. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Manager

2/10 Terrible

Audrey

Stayed 1 night in Oct 2023
Response from Hotel Manager on 30 Oct 2023
Dear Guest, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 Terrible

Jennifer

Stayed 2 nights in Sep 2023
Response from Hotel Manager on 5 Oct 2023
Dear Jennifer,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

8/10 Good

Maureen, Pueblo

Disliked: Cleanliness, staff & service, property conditions & facilities
Morning female clerk was on the speaker phone with a personal call. She did not attend to coffee machine, nor clean the area. In our room, there were areas that you could tell that the cleaning staff did not tend too.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 15 Sept 2023
Dear Maureen,We apologize for the inconvenience you experienced with the morning clerk and the cleanliness of your room. This is not the level of service we strive for, and we take your feedback seriously. We will address these issues internally to ensure a better guest experience in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

2/10 Terrible

Cody

Disliked: Staff & service, property conditions & facilities
They tried to charge me for my stay even though i never showed up. I tried calling since the day before my reservation and i never got anyone on the phone.
Stayed 6 nights in Aug 2023
Response from Hotel manager on 3 Sept 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place for the price
Stayed 1 night in Aug 2023
Response from Hotel Manager on 2 Sept 2023
Dear Guest,Thank you for your positive feedback and for choosing our hotel. We are pleased to hear that you found our hotel to be a decent place for the price. If you have any further comments or suggestions for improvement, please don't hesitate to share. We look forward to hosting you again in the future.Sincerely,Hotel Manager

2/10 Terrible

Carla

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 1 Sept 2023
Dear Carla,Thank you for sharing your feedback regarding your recent stay. We're disappointed to hear that your experience did not meet your expectations. We apologize for any inconveniences or issues you encountered during your stay. Your feedback is important to us, and we will use it to improve and provide a better experience for our guests in the future. If you have any specific concerns you would like to share, please don't hesitate to reach out to us directly.Sincerely,Hotel Manager

6/10 Okay

mr.

Disliked: Staff & service
Staff was rude, toilet broke and didn't get fixed, left early... Ac works good though
Stayed 4 nights in Aug 2023
Response from Hotel Manager on 8 Aug 2023
Dear Guest,I apologize for the inconveniences you experienced during your stay. Your feedback is valuable, and I'm sorry for the issues with the staff and maintenance. I'm glad to hear that the AC worked well. Your comfort and satisfaction are important.Sincerely, Hotel Manager

8/10 Good

Sandy

Stayed 1 night in Aug 2023
Response from Hotel Manager on 24 Aug 2023
Dear Sandy,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority.Sincerely, Hotel Manager

8/10 Good

David

Stayed 1 night in Jul 2023
Response from Hotel Manager on 20 Aug 2023
Dear David,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

4/10 Poor

Katrina

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on 2 Aug 2023
Dear Katrina,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail. We regret that we missed the mark. If you give us a chance, we are intent on making this right, and we hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager

8/10 Good

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Manager on 2 Aug 2023
Dear Mayra ,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

4/10 Poor

Aldiyar

Disliked: Property conditions & facilities
Overall was clean but I was bitten really badly in my room.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 2 Aug 2023
Dear Aldiyar,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced and will address the issues immediately. Guest comfort is our top priority, and we'll take measures to ensure a better experience in the future. Please feel free to contact us if you have any further concerns. Thank you for staying with us.Sincerely, Hotel Manager

6/10 Okay

Nathan

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Hotel Manager on 25 Jul 2023
Dear Nathan,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We hope you will visit again soon.Sincerely, Hotel Manager