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Reviews of Hampton Inn & Suites Nashville-Airport

2.5 out of 5
Hampton Inn & Suites Nashville-Airport
583 Donelson Pike, Nashville, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1001 reviews" "
Rating 8 - Good. 273 out of 1001 reviews" "
Rating 6 - Okay. 94 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Glynis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tara, NEW YORK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was below average at best. Rooms were as expected. Very friendly staff.
Stayed 1 night in Apr 2024

8/10 Good

Bill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, view was ok.
Stayed 1 night in Apr 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
The property was super convenient since I arrived so late into Nashville. 10 minutes from the airport and I was checked in.
Stayed 1 night in Apr 2024

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 6 nights in Mar 2024

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2024
Response from Lashawn Jones, FOM on 21 Mar 2024
Thank you for choosing Hampton Inn and Suites for your stay and hopefully we see you again soon!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a late night flight and the front desk accommodated us very well so we could get in our room get to sleep abd get out early on the shuttle
Stayed 1 night in Feb 2024
Response from Lashawn Jones, FOM on 7 Mar 2024
Thank you for choosing Hampton Inn and Suites for your stay! We truly appreciate your business and hope to see you again soon!

8/10 Good

Shelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Road construction at the entrance could not be helped but the service, facility, and room was great.
Stayed 1 night in Feb 2024
Response from Lashawn Jones, FOM on 21 Feb 2024
We do apologize for all the construction happening around our facility but thank you graciously for your feedback! Hopefully we see you again soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, safe environment.. Great breakfast!!
Stayed 1 night in Feb 2024
Response from Lashawn Jones, FOM on 21 Feb 2024
Thank you for your wonderful review and hopefully we see you again soon!

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities
Excellent customer service and clean facilities
Stayed 3 nights in Feb 2024
Response from Lashawn Jones, FOM on 13 Feb 2024
Thanks for the wonderful feedback and hopefully we see you again soon!

10/10 Excellent

Stu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Wonder place to stay. Clean and comfortable. Front desk staff is very friendly and go out of their way for you.
Stayed 1 night in Feb 2024
Response from Lashawn Jones, FOM on 8 Feb 2024
Thank you for the wonderful feedback and hopefully we see you again soon!

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to our needs
Stayed 1 night in Jan 2024
Response from Lashawn Jones, FOM on 30 Jan 2024
Thank you for choosing Hampton Inn and Suites for your stay and hopefully we see you again soon!

4/10 Poor

David

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was close to airport. They provide a shuttle, to and from, even in below zero weather... staff, very helpful. Negative part- sheets smelled sour, shower head came off while adjusting, door down the hall from ours, showed signs of violence. The security lock on our door was not secured. Would not recommend.
Stayed 1 night in Jan 2024
Response from Lashawn Jones, FOM on 30 Jan 2024
We certainly appreciate your feedback and will definitely use it to the betterment of our hotel. We do thank your for your business and if you have any questions or concerns feel free to contact us at the hotel at anytime!

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property close to airport. Clean. Staff could have been a bit more obliging and friendly.
Stayed 1 night in Jan 2024
Response from Lashawn Jones, FOM on 30 Jan 2024
We certainly appreciate your feedback and will definitely use it to the betterment of our hotel. We do thank your for your business and if you have any questions or concerns feel free to contact us at the hotel at anytime!

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was a breeze. Beds comfy, room spacious. Only issue was water in shower did not get very warm - once at the warmest temp it lasted 1-2 mins before getting ice cold. Other than that issue was good stay
Stayed 2 nights in Dec 2023
Response from Lashawn Jones, FOM on 30 Jan 2024
We certainly appreciate your feedback and will definitely use it to the betterment of our hotel. We do thank your for your business and if you have any questions or concerns feel free to contact us at the hotel at anytime!

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lashawn Jones, FOM on 30 Jan 2024
Thank you for choosing Hampton Inn and Suites for your stay! We appreciate your business and hope to see you again soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only gave this terrible because the construction going on the highway exit makes it a mess to get to the hotel, not impossible, but a mess!
Stayed 2 nights in Dec 2023
Response from Lashawn Jones, FOM on 30 Jan 2024
Thank you for choosing Hampton Inn and Suites for your stay and hopefully we see you again soon!

10/10 Excellent

malcolm d

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, great location.
We had a one bedroom suite which was very spacious and was worth the extra money. Front desk was very nice and we were able to get into our room a couple hours early. Also, a great location, very close to the airport. Overall, I was very happy with our stay.
Stayed 2 nights in Dec 2023
Response from Lashawn Jones, FOM on 30 Jan 2024
Thank you for choosing Hampton Inn and Suites for your stay and hopefully we see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
This was a great stay. Friendly staff. Great suite room.
Stayed 1 night in Dec 2023
Response from Lashawn Jones, FOM on 30 Jan 2024
Thank you for choosing Hampton Inn and Suites for your stay and hopefully we see you again soon!

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from -Hampton Management on 11 Dec 2023
Thank you for making Hampton Inn & Suites Nashville-Airport, your home away from home. It was a pleasure to have you stay here with us. We appreciate your business and your feedback. We look forward to having you staying with us in the future when booking for hotel accommodations. Have a blessed day and safe travels!

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Lashawn Jones, FOM on 13 Feb 2024
Thanks for the wonderful feedback and hopefully we see you again soon!

10/10 Excellent

greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from -Hampton Management on 11 Dec 2023
Thank you for making Hampton Inn & Suites Nashville-Airport, your home away from home. It was a pleasure to have you stay here with us. We appreciate your business and your feedback. We look forward to having you staying with us in the future when booking for hotel accommodations. Have a blessed day and safe travels!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from -Hampton Management on 11 Dec 2023
Thank you for making Hampton Inn & Suites Nashville-Airport, your home away from home. It was a pleasure to have you stay here with us. We appreciate your business and your feedback. We look forward to having you staying with us in the future when booking for hotel accommodations. Have a blessed day and safe travels!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from LaShawn on 5 Dec 2023
Thank you for your wonderful feedback! We hope your stay was excellent and hopefully we see you again soon!

6/10 Okay

Kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service from the airport was fast and convenient. Driver was friendly and helped with our luggage. No makeup removing wipes in the room and no flavored coffee creamer, these have become basics at hotels.
Stayed 1 night in Nov 2023
Response from LaShawn on 29 Nov 2023
Thank you for your wonderful feedback! We are glad you enjoyed our shuttle service! We do apologize for the inconvenience of not having make-up wipes available in the room! If there is anything else you could provide that would make your stay more enjoyable please let us know!

8/10 Good

Alaina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable spacious rooms and quiet environment. Hampton is great
Stayed 1 night in Nov 2023
Response from LaShawn on 28 Nov 2023
Thank you for your wonderful feedback! We truly appreciate your business and loyalty! Hopefully we see you again soon!

4/10 Poor

Herb

Liked: Cleanliness, staff & service
No breakfast. No suites
Stayed 2 nights in Nov 2023
Response from LaShawn on 28 Nov 2023
Thank you for your feedback. We apologize for the inconvenience of NOT have breakfast on Thanksgiving Day. Our staff was off to enjoy time with family however, we do understand how this could be an inconvenience. We would love to accommodate you in the future by making sure breakfast is available each and every visit! Thank you for choosing us for your stay and hopefully we see you again soon!

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient hotel by the airport with breakfast service.
Stayed 1 night in Nov 2023
Response from -Hampton Management on 21 Nov 2023
Thank you for choosing Hampton Inn and Suites for your stay! We appreciate your business and loyalty! Feel free to contact us at anytime to improve your stay in the future!

10/10 Excellent

April Lovell

Stayed 2 nights in Nov 2023
Response from -Hampton Management on 11 Dec 2023
Thank you for making Hampton Inn & Suites Nashville-Airport, your home away from home. It was a pleasure to have you stay here with us. We appreciate your business and your feedback. We look forward to having you staying with us in the future when booking for hotel accommodations. Have a blessed day and safe travels!

6/10 Okay

Angelia

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Found two roaches in my bathroom. There was mascara on one of my washcloths (could have been just a stain but still).
Stayed 1 night in Nov 2023
Response from LaShawn on 16 Nov 2023
Thank you for taking the time to respond to our survey regarding your stay. Your feedback is very important to us, as it helps us determine what we can do better to ensure a pleasant stay. I sincerely apologize for the experience you faced during your stay with us, it’s definitely not the Hampton way. I would like to take the time to follow up with you to briefly discuss the opportunities you encountered during your stay so that we may address those concerns to the proper department for a resolution going forward. At your own convenience, you may contact me with any details pertaining to the stay. I look forward to speaking with you.

10/10 Excellent

Cyndi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean and convenient as I've come to expect for Hampton Inns! Exceptional service at the front desk, too.
Stayed 1 night in Nov 2023
Response from LaShawn on 15 Nov 2023
Thank you for making Hampton Inn & Suites Nashville-Airport, your home away from home. It was a pleasure to have you stay here with us. We appreciate your business and your feedback. We look forward to having you staying with us in the future when booking for hotel accommodations. Have a blessed day and safe travels!

10/10 Excellent

rene

Very convenient
Stayed 1 night in Nov 2023
Response from -Hampton Management on 13 Nov 2023
Green Scores ResponsesThank you for making Hampton Inn & Suites Nashville-Airport, your home away from home. It was a pleasure to have you stay here with us. We appreciate your business and your feedback. We look forward to having you staying with us in the future when booking for hotel accommodations. Have a blessed day and safe travels!

10/10 Excellent

Corla

Travelled with family
The staff was great. Hotel was clean, quiet and close the Nashville Airport.
Stayed 1 night in Nov 2023
Response from -Hampton Management on 12 Nov 2023
Thank you for making Hampton Inn & Suites Nashville-Airport, your home away from home. It was a pleasure to have you stay here with us. We appreciate your business and your feedback. We look forward to having you staying with us in the future when booking for hotel accommodations. Have a blessed day and safe travels

10/10 Excellent

emily

Stayed 1 night in Nov 2023
Response from LaShawn on 28 Nov 2023
Thank you for your wonderful feedback! We truly appreciate your business and loyalty! Hopefully we see you again soon!

10/10 Excellent

Kathleen

Stayed 1 night in Oct 2023
Response from -Hampton Management on 5 Nov 2023
Thank you for making Hampton Inn & Suites Nashville-Airport, your home away from home. It was a pleasure to have you stay here with us. We appreciate your business and your feedback. We look forward to having you staying with us in the future when booking for hotel accommodations. Have a blessed day and safe travels!

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from -Hampton Management on 2 Nov 2023
Thank you for making Hampton Inn & Suites Nashville-Airport, your home away from home. It was a pleasure to have you stay here with us. We appreciate your business and your feedback. We look forward to having you staying with us in the future when booking for hotel accommodations. Have a blessed day and safe travels!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff
Stayed 1 night in Oct 2023
Response from -Hampton Management on 23 Oct 2023
Thank you for making Hampton Inn & Suites Nashville-Airport, your home away from home. It was a pleasure to have you stay here with us. We appreciate your business and your feedback. We look forward to having you staying with us in the future when booking for hotel accommodations. Have a blessed day and safe travels!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from -Hampton Management on 23 Oct 2023
Thank you for making Hampton Inn & Suites Nashville-Airport, your home away from home. It was a pleasure to have you stay here with us. We appreciate your business and your feedback. We look forward to having you staying with us in the future when booking for hotel accommodations. Have a blessed day and safe travels!

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay...Staff was polite, friendly and professional...Our room was clean and had sufficient supplies...Enjoyed our breakfast and the coffee was excellent!
Stayed 1 night in Oct 2023
Response from -Hampton Management on 23 Oct 2023
Thank you for making Hampton Inn & Suites Nashville-Airport, your home away from home. It was a pleasure to have you stay here with us. We appreciate your business and your feedback. We look forward to having you staying with us in the future when booking for hotel accommodations. Have a blessed day and safe travels!

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious, comfortable and clean room/suite.
Stayed 1 night in Oct 2023
Response from LaShawn Jones, Manager on 20 Oct 2023
Thank you very much for the feedback you provided! We appreciate you choosing Hampton Inn and Suites for your stay and hopefully we see you again soon!

10/10 Excellent

Scott

Stayed 1 night in Oct 2023
Response from LaShawn on 8 Nov 2023
Thank you for your wonderful feedback! We thank you for your business and loyalty and hopefully see you again soon!

10/10 Excellent

Joseph

Travelled with family
Very good service.
Stayed 1 night in Oct 2023
Response from -Hampton Management on 15 Oct 2023
Thank you for your recent stay, and for the feedback on your visit. We are pleased to know you enjoyed your stay, and we hope to see you again soon.

10/10 Excellent

Afsaneh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff Shuttle rides from and to airport
Stayed 1 night in Oct 2023
Response from LaShawn Jones, Manager on 10 Oct 2023
Thank you for choosing Hampton Inn and Suites for your stay and hopefully we see you again soon!!

10/10 Excellent

Mari

Stayed 1 night in Sep 2023
Response from LaShawn Jones, Manager on 17 Oct 2023
Thank you for your gracious feedback! We appreciate your business and loyalty and look forward to having you stay with us in the future!

10/10 Excellent

Glenn

Stayed 1 night in Sep 2023
Response from LaShawn Jones, Manager on 17 Oct 2023
Thank you for your gracious feedback! We appreciate your business and loyalty and look forward to having you stay with us in the future!

10/10 Excellent

Shane

Stayed 1 night in Aug 2023
Response from LaShawn on 25 Sept 2023
Thank You for choosing Hampton Inn and Suites for your hotel preference! We truly appreciate your business and hopefully we will see you again soon!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hampton Management on 21 Sept 2023
Thank you for making Hampton Inn & Suites Nashville-Airport, your home away from home. It was a pleasure to have you stay here with us. We appreciate your business and your feedback. We look forward to having you staying with us in the future when booking for hotel accommodations. Have a blessed day and safe travels!

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nashville
Good
Stayed 1 night in Sep 2023
Response from LaShawn on 13 Sept 2023
Thank you for your wonderful feedback and hopefully we will see you again soon!