Staff appeared burdened by my approach to the check in desk, and one of the front desk staff pointed to the other, as if to motion they had to help me. Very unprofessional. It was clear I was not at all welcome.
Despite quiet hours starting at 9PM, they run the hotel under a 24 hour quiet hours policy. We have 3 small children, and unfortunately, after a day in the car, they were a little wound up. Did not expect to get a call from the front desk prior to 8pm about the sound of kids playing (which was not that loud). When I discussed with the morning front desk staff, he was unable to explain why they enforced a 24-hour quiet hours policy, when the stated policy is quiet hours at starting at 9pm. After driving for 7-8 hours to get to the hotel, I was looking forward to a relaxing evening, and the risk of getting kicked out if one of my kids woke up crying because of a bad dream, resulting in another noise complaint was extremely stressful, and unnecessarily so.
Ultimately, it is perfectly acceptable to have a 24-hour quiet hours policy. However, it is not acceptable to have a 9pm quiet hours policy, and enforce quiet hours 24-hours a day. My family should not have to walk on eggshells because people don't like kids.
Moreover, my family spent multiple nights at 2 other hotels, and 1 condo. The hotels were much nicer/fancier than this one, and the condo was packed full of people. No noise complaints from anyone. It is clear this is not a child friendly hotel.