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Reviews of Residence Inn by Marriott Nashville Green Hills

3 out of 5
Residence Inn by Marriott Nashville Green Hills
3807 Cleghorn Avenue, Nashville, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 190 out of 256 reviews" "
Rating 8 - Good. 41 out of 256 reviews" "
Rating 6 - Okay. 10 out of 256 reviews" "
Rating 4 - Poor. 6 out of 256 reviews" "
Rating 2 - Terrible. 9 out of 256 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Swaroop

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time at the property. It is pricy and the parking is an additional $35 dollars a night. The good: location, full kitchen in the room, comfortable rooms, parking right on the same floor. It is really convenient not to drag your luggage up and down the elevator. The bad: quality of breakfast. Really limited offerings and not apatizing. For the price, better options are expected.
Stayed 2 nights in May 2024

10/10 Excellent

Yessica

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was a guy across the street down a block and a half that harassed us and threatened to kill us for no apparent reason. He was screaming loud and threatened to kill us several times.
Stayed 2 nights in May 2024

8/10 Good

Tom

Stayed 8 nights in Apr 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel, convenient to shopping malls and grocery stores, easy parking, courteous staff, all good!
Stayed 2 nights in Apr 2024

10/10 Excellent

Sheri

Travelled with family
Liked: Cleanliness, staff & service, amenities
Just wish the pool had have been warm enough to use.
Stayed 1 night in Apr 2024

6/10 Okay

Kristi

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Not as good as it used to be.
We always stay here as it’s close for doctor appointments. This time was a let down. Parking garage was gross. Had to change rooms. They use a horribly strong air freshener. Couldn’t breathe.
Stayed 2 nights in Jan 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

James and Christina

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is walking distance to my daughters house which is why we always stay here But it is also walkable to green hills malls and tons of other places Staff is unbelievably polite and friendly
Stayed 4 nights in Nov 2023

10/10 Excellent

Carmen

Stayed 5 nights in Nov 2023

10/10 Excellent

Orlanda

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Nov 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay for our 5 night stay. If you've got to be away from home. This place makes it worth it for food and sleeping. I would stay again. Great for shopping and eating a great restaurants.
Stayed 5 nights in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located for my business.
Stayed 5 nights in Oct 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience!
Great experience! The front desk staff were awesome and accommodating.
Stayed 8 nights in Sep 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient parking. But key card did not work garage gates. No maid service on one day. No wash cloths one day. Good mattresses. Good pillows and linens
Stayed 3 nights in Sep 2023

10/10 Excellent

Melanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nashville by the mall
Very convenient - clean room, friendly staff. It was one quick night but arrival, check-in, and breakfast were very smooth. I would stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast options and service was excellent with a very attentive staff. Prime location next to Green Hills Mall with great food options (Cava is a great, healthy choice) and access to public transport, although we decided to Uber everywhere. Pool and fitness center were both decent. Room was larger than expected. Front desk staff was helpful.
Stayed 5 nights in Aug 2023
Response from General Manager on 7 Sept 2023
Thank you for staying with us and for your review! Please come back and see us soon.

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk right across the street to a major mall. Clean. Friendly staff. Would stay again.
Stayed 1 night in Aug 2023
Response from General Manager on 7 Sept 2023
Please come back and see us soon! Thanks for your review!

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff and excellent service. Clean and respectful people.
Stayed 6 nights in Aug 2023
Response from General Manager on 7 Sept 2023
Please come back and see us soon! Thanks for your review!

4/10 Poor

Tyler

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall, not a great experience. We have stayed at lsimilar hotels with the IGH hotel chains, and this hotel was very like it in the style and set up. Although very disappointed for various reasons. The parking set up was confusing and left little direction on how to navigate the garage or how exactly the ticket situation would work. Once we finally parked on a level 2, we couldn’t get into the building from that level without a key card. The lobby was on the 1st floor and the elevator on the 2nd level only went up so we had to walk the whole garage with our luggage out to the front down into level 1, to even get to the lobby. Upon checking in the receptionist was initially kind in greeting us, but then proceeded to give me a hard time for making “demands”, as she put it. Multiple times, over and over again. I tried to use the Marriott app on our drive in, to do early check in. I received an email to do this. It was not a functional app and gave me no way to check in. It promoted me to ask for “requests” or “accommodations” and I selected all my items for towels, bath mats, and a blanket. Which I was confused by as these are items normally in the rooms. Again, I was promoted by the app to do so. I ended up waiting to check in, in person. The receptionist would not let it go, that I apparently asked way too much of her by requesting these items be in my room and continued to laugh and talk over me while I tried to explain how the app didn’t work. She mentioned that she thought
Stayed 1 night in Aug 2023
Response from General Manager on 7 Sept 2023
Please come back and see us soon! Thanks for your review!

6/10 Okay

Ebony

Liked: Cleanliness, property conditions & facilities
I
Stayed 2 nights in Aug 2023
Response from General Manager on 7 Sept 2023
Please come back and see us soon! Thanks for your review!

10/10 Excellent

Katy

Stayed 1 night in Aug 2023
Response from General Manager on 7 Sept 2023
Please come back and see us soon! Thanks for your review!

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for vacation with kids
Vacationed in Nashville for a week. Hotel was in a nice suburban area - still needed a car to get around though. Parking on site was pricey, but worth the convenience. Rooms were big and clean. Kitchen had odd layout, but useable for one cook. Large microwave and fridge helped us save money eating in. Breakfast bar, on-site laundry, and market downstairs helped make it easy to keep the family comfortable.
Stayed 7 nights in Jul 2023
Response from General Manager on 7 Sept 2023
Please come back and see us soon! Thanks for your review!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple visiting Nashville
Near everything, great parking, great pool. rooms are clean and well kept. Kitchen area everything you need.
Stayed 4 nights in Jul 2023
Response from General Manager on 7 Sept 2023
Please come back and see us soon! Thanks for your review!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a family event and this hotel was conveniently located to shopping, restaurants, etc. The hotel was clean, the staff was friendly and helpful, the breakfast was very good as well. Parking was in an attached garage where it felt safe. I would recommend this hotel!
Stayed 2 nights in Jul 2023

10/10 Excellent

Tia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made this stay so wonderful. Everyone was kind and our two young children loved going down to breakfast everyday because they were fun and extra friendly in the kitchen. Everyone here deserves a raise, they are what makes this hotel so special. Thank you!
Stayed 6 nights in Jul 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Sarah

Disliked: Cleanliness
The room we were in, 716, smelled HORRIBLY of mold. There’s no way that hotel staff didn’t know that the room has a mold issue.
Stayed 1 night in Jul 2023

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The room was spacious and clean except the wall paper in the bathroom. Yuck !!! Stains everywhere. The hallway carpet was in awful condition. Decent breakfast was served, but the coffee was disgusting. There was a 6 person line at the front desk with one girl to check everyone in after 6:30pm. We waited in line for 45 minutes. Unacceptable
Stayed 1 night in Jul 2023

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent
We have stayed here many times and it has never disappointed.
Stayed 1 night in Jul 2023

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel was clean. Road outside of hotel difficult to navigate due to construction. Breakfast was kept full and breakfast staff was excellent. Had issues with front desk staff at check-in and check-out.
Stayed 6 nights in Jun 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023

10/10 Excellent

Evy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Scott

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Han

Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful and the breakfast options were nice!
Stayed 1 night in May 2023

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location offers easy access to the "downtown" areas/ resturants , etc. and yet far enough away.
Stayed 1 night in May 2023

10/10 Excellent

Mireille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
staff hospitality was wonderful
Stayed 2 nights in May 2023

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room exceeded expectations with space and first-class furnishings. (Only the toilet paper was poor.) All the staff - front desk and cleaning - were helpful and easy to contact. Broad breakfast choices!
Stayed 4 nights in May 2023

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, nice, clean and quiet. Only complaint was that housekeeping didn’t come the first day, so didn’t pickup dirty towels, but they came the 2nd day at 8:15 knocking on the door to clean and kids were sleeping still and we were checking out that day, so no idea why they came to clean before we even left.
Stayed 2 nights in May 2023

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two-bedroom suite is awesome.
We had the two-bedroom suite and it was great. Very clean, extremely comfortable beds and each bedroom had their own full-size bathroom. Hope to be able to book on future business trips to Nashville.
Stayed 1 night in May 2023

10/10 Excellent

Grzegorz

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

10/10 Excellent

steven

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff were all very friendly and helpful. The room was clean and comfortable. There is construction going on across the street, so it was a bit noisy at times unfortunately.
Stayed 7 nights in Apr 2023

2/10 Terrible

Anita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay there again
Stayed 5 nights in Apr 2023

8/10 Good

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room fit our needs excellently. We were a bit confused as to why our room was not cleaned after our first night.
Stayed 2 nights in Apr 2023