Terrace/patio

Reviews of Sonesta ES Suites Nashville Brentwood

3 out of 5
Sonesta ES Suites Nashville Brentwood
206 Ward Circle, Brentwood, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 524 out of 1002 reviews" "
Rating 8 - Good. 263 out of 1002 reviews" "
Rating 6 - Okay. 98 out of 1002 reviews" "
Rating 4 - Poor. 60 out of 1002 reviews" "
Rating 2 - Terrible. 57 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stacie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We like that it was tucked in off the main road yet not very far from 65 in major roadways
Stayed 4 nights in Mar 2024
Response from Customer Service on 30 Apr 2024
Stacie, it's great to hear your appreciation for Sonesta ES Suites Nashville Brentwood's convenient yet tucked away location. We're glad to note this added positivity to your experience and we hope your travels bring you back our way again soon.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kiemion and Sanche (I know I mispelled) were very helpful, polite and professional. Always asked if we needed anything. Made us fresh coffee when there was none left. They were very friendly. I would recommend this hotel to family and friends.
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Angela, it's great to hear your stay at Sonesta ES Suites Nashville Brentwood was so enhanced by the efforts of Kiemion and Sanche. They're indeed tremendous assets to our team. Your recommendation to family and friends means a lot to us and we're excited to welcome you back in the future.

8/10 Good

Raven

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice and quiet spot. No issues during my stay.
Stayed 2 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Raven, we appreciate you sharing your experience at Sonesta ES Suites Nashville Brentwood. We're delighted to hear your stay was peaceful and without any difficulties. We eagerly await your next visit!

8/10 Good

Julie

Travelled with group
Liked: Staff & service, property conditions & facilities
Very Good breakfast, very close parking, nice pool area (in season), convenient location to basic stores and restaurants, $20 Lyft to Nashville bars, very nice safe area. The room needed some TLC. Damaged kitchen cabinet doors, filthy overhead air vents, really old carpet. But bathrooms, kitchens and linens were clean and bed was very comfortable. Someone sharing air vents smoked a lot of weed and made our room smell horrible for 2 days but this isn’t the hotel’s fault.
Stayed 3 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Julie, it's fantastic to hear that you enjoyed the Sonesta ES Suites Nashville Brentwood's breakfast and its convenient location. We're delighted to know that the clean facilities and comfortable bed contributed to your overall experience. However, we certainly understand the concern regarding the maintenance and the unpleasant scent that affected your stay. We appreciate your patience and feedback as this information helps us enhance our guest experience. Please know that the relevant teams are taking note to inspect and resolve such matters promptly. We hope to welcome you back to a more refreshed and comfortable environment.

10/10 Excellent

Arvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Thank you for taking the time to leave this wonderful rating, Arvin! We hope to see you again soon at Sonesta ES Suites Nashville Brentwood so we can share yet another amazing experience!

4/10 Poor

Amy

Disliked: Cleanliness
Had I not prepaid, I probably would have left. The room I stayed in had black mold on all of the ceiling vents which means there is probably mold in the ductwork. I washed all of the dishes and the cabinets when I got there due to the fact they were filthy. I also dusted the lamps which looked like they had not been dusted in months. I was very disappointed in the cleanliness overall. Everything else was ok, but I will not return.
Stayed 3 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Amy, we regret to hear about your experience concerning cleanliness during your stay. Our top priority is to provide a safe and comfortable environment for our guests. As such, we have maintenance protocols that are meant to secure cleanliness consistently. Your comments will not be taken lightly and have been forwarded to the appropriate department for further review and action. We hope for another opportunity in the future to deliver the quality experiences that we are typically known for.

4/10 Poor

susan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The beds were uncomfortable, the room was dirty and they did not supply any blankets or sheets for the pull out sleeper.
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Susan, thank you for conveying your concerns. It's regrettable to hear about your discomfort with the bedding and the overall cleanliness of the room. Rest assured, these matters are taken seriously and we've shared your comments with our housekeeping team for immediate attention. Our aim is constantly to provide a comfortable and enjoyable stay for our guests. We appreciate your feedback as it guides our efforts to improve. We hope for another chance to serve you better in the future.

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Smelled like a smokers room, I canceled reservations due to room conditions and was still charged for a night I didn’t stay.
Stayed 4 nights in Apr 2024
Response from K.D on 21 Apr 2024
Good morning Andrew,Pardon my delayed response. We do apologize for inconvenience. Please give us a call at your earliest. Best Regard

8/10 Good

Michael

Liked: Cleanliness, staff & service
A little outdated but reasonable for the price. The place is not what it once was. Everything was in decent condition. Good free breakfast included. The pool was non-functional. Outside property was littered with cigarette butts. Staff was very helpful.
Stayed 3 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Michael, it's encouraging to hear that you found Sonesta ES Suites Nashville Brentwood to be reasonable considering its pricing. We appreciate your feedback on maintaining our property in a more clean, inviting manner. It's regrettable that certain aspects, such as the pool, detracted from your experience. We're also sorry to hear about the remnants of smoking around our premises. On a brighter note, we're delighted you appreciated the complimentary breakfast and the admirable assistance from our team members. Your comments guide us toward improvement and we do our best to implement those needed for an enriched guest experience. We hope to welcome you again in the future, ensuring a more seamless stay next time.

10/10 Excellent

Renee

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that we can bring our dogs and walk-on the trail. The space is great in the rooms and the bed is very comfortable. The only negative I have is that this is very pet friendly hotel, but the grass is always too high even after just getting it cut. High grass is messy when walking dogs.
Stayed 2 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Renee, it's wonderful to hear that you enjoyed your stay at the Sonesta ES Suites Nashville Brentwood, especially appreciating the spacious rooms and comfortable bed. We're proud to offer pet-friendly accommodations and value your feedback about the lawn maintenance. Please know that we continually strive to improve our guest experience, including pet amenities. We look forward to hosting you and your furry friends in the future.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t look like hotel. Was in a quiet area without a lot of traffic and was close to restaurants
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Connie, it's great to hear that you appreciated the tranquility of Sonesta ES Suites Nashville Brentwood’s location and its proximity to various dining options. We aim to provide a unique experience for our guests and we're glad we met your expectations. We look forward to welcoming you back in the future!

10/10 Excellent

Jashundra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay will definitely come back to this hotel again!!!
Stayed 1 night in Mar 2024
Response from Customer Service on 14 Apr 2024
Jashundra, thank you for sharing your delightful experience at Sonesta ES Suites Nashville Brentwood. We are thrilled you had a wonderful stay and your feedback is truly encouraging. With certainty, we look forward to extending our signature hospitality to you once again in the future. Safe travels until we meet again!

8/10 Good

Rizaldo, woodside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the hotel. Staff was actually very nice. However, didnt like how housekeeping opennee the door without knocking. Then after opening door and seeing us, they then decided to knock again and ask if they can start cleanling. This doesnt make any sense since they knew i was still inside and it wasnt even past checkout time. Anyway..my advice for others.. put the extra door lock.
Stayed 1 night in Apr 2024
Response from Customer Service on 3 Apr 2024
Rizaldo, it's great to hear that you appreciated the Sonesta ES Suites Nashville Brentwood and found our team members to be very warm and friendly.Acknowledging your feedback pertaining to the cleaning schedule, we understand that you found the actions out of the ordinary. It's our aim to maintain your privacy and comfort at all times, and we'll ensure our team members are retrained to strictly adhere to our procedural guidelines in this regard.Your advice about the use of extra door lock provisioned in the rooms is valued. We appreciate your understanding and look forward to welcoming you back for a flawless stay.

2/10 Terrible

Keith Hilton

Disliked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Keith, we appreciate your feedback. It's evident that your experience did not meet expectations. We're dedicated to continuous improvement and your insights can help us with this goal. We invite you to consider us again in the future as we are always keen to exceed our guests' expectations.

10/10 Excellent

Julie

Travelled with family
Liked: Staff & service, amenities
We loved the two room suite. it is spacious and has the basics. The property could be cleaner. There are dirty handprints on the wall and around the door handles. There are stains on the carpet. Other guests have not been responsible and cleaned up after their pets.
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Julie, it's great to hear you enjoyed the roominess and essentials provided in the two-room suite at Sonesta ES Suites Nashville Brentwood. We always aim to deliver a high standard of cleanliness and appreciate your feedback. Any areas you've outlined as needing attention will be shared with our team for review. Thank you for bringing this to our attention and for your helpful advice about pet responsibility. We hope to see you again for an even better experience next time.

10/10 Excellent

Fatumah

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is the best🙌 plus rooms very clean
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Fatumah, it's wonderful to hear that you enjoyed the exceptional breakfast at Sonesta ES Suites Nashville Brentwood. We're also delighted to know you appreciated the cleanliness of our rooms. We thank you for your great feedback and can't wait for the opportunity to serve you again in the near future.

2/10 Terrible

Gregory

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was gross. Water leaking from fridge, hair in the drains, they had no towels to give us beyond the 2 provided, wiped up water on the floor w a paper towel and it came up black. Front desk support was awful the evening of check in. I would NEVER consider this place again.
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Gregory, it's distressing to hear about your recent experience. We sincerely apologize for any inconvenience in relation to the maintenance and cleanliness concerns you've highlighted. Your feedback is invaluable to us, and we will certainly review these points with our team. Furthermore, regarding the service you received from the front desk during check-in, we assure you that this is not a standard representation of our service. We hope for an opportunity in the future to provide a more satisfying stay.

10/10 Excellent

Greg

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in a quiet location. Pet friendly!
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Greg, it's wonderful to hear you took advantage of the serene surroundings at Sonesta ES Suites Nashville Brentwood. We're especially glad you and your furry friend enjoyed your stay with us. We'd love to be your first choice when travel brings you back to the area.

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 4 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Lois, we are ecstatic you found Sonesta ES Suites Nashville Brentwood to be a great place to stay. Your satisfaction is paramount to our team, and we thank you for choosing our hotel. Looking forward to welcoming you back on your next visit to Nashville.

10/10 Excellent

lawtorrion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Lawtorrion, thank you for leaving a rating for Sonesta ES Suites Nashville Brentwood. We're delighted that your experience matched your expectations. We aim to provide exceptional service and it's fantastic to know this was delivered during your stay. We look forward to hosting you again soon!

4/10 Poor

Valencia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
First, no hot water for our entire stay (3 days). There were no communications or eta for the fix. Front desk had no answers. Secondly, breakfast was disappointing. They kept running out of everything including coffee no matter what time we went to eat. Lastly, the room was dusty and remote did not work. I have stayed at this place twice before with no issues except for the undesirable breakfast.
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Valencia, it's disheartening to hear about your recent experience. We sincerely regret the inconveniences related to hot water availability, breakfast supplies, and room cleanliness you've mentioned. Our team strives to provide swift solutions and we appreciate your feedback for enhancing our communication. We deeply regret that the breakfast offerings weren't to your satisfaction; we continuously work towards improving our menu variety. For the issues faced in your room, our maintenance and housekeeping teams have been notified for rectification. We understand that your past stays were more satisfactory, and we hope to reestablish this faith in future stays.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was large and comfortable. The bed was very nice. The kitchen was fully furnished. The hotel is located in a great place close to great restaurants. The hotel is also located in a convenient place for going to Nashville and other surrounding places. The staff were great.
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Annette, it's wonderful to hear how much you enjoyed your stay at Sonesta ES Suites Nashville Brentwood! It's fantastic that you found your room to be spacious and cozy with a well-equipped kitchen. We're glad our location provided easy access to diverse dining experiences and to Nashville and other places of interest. It's always heartening to hear positive feedback about our excellent team members. We can't wait to welcome you back for another great stay in the future!

4/10 Poor

Jodi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Jodi, we see that your stay did not live up to your expectations and we're sincerely sorry for any disappointment. We aspire to offer a superior experience to all our guests, and will ensure that your feedback is used to improve our service. We hope to have the chance to win back your confidence in the future.

10/10 Excellent

Tammie, Hamilton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like having to use stairs for carrying luggage. But over all it was as expected. We would stay there again.
Stayed 3 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Tammie, we highly appreciate your feedback about your stay at Sonesta ES Suites Nashville Brentwood. We acknowledge your point regarding the stairs and luggage challenges. Our goal is to make every guest's stay as comfortable and enjoyable as possible. It's delightful to hear that you are considering a return visit. We look forward to welcoming you back in the future.

2/10 Terrible

Jen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is a mess. There was no hot water and they did not have extra linens or bedding for my sons pull out bed because the maid went home with the key. I would like my money back!
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Jen, we regret to hear that your recent stay with us didn't meet your expectations. We understand there were issues concerning hot water availability and additional bedding in your room, which should not have been a problem. Rest assured that we are taking your feedback seriously and using it as a means to improve. Thank you for bringing these matters to our attention.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Charles, we're delighted to know that you had an excellent experience at Sonesta ES Suites Nashville Brentwood. We're committed to providing fine accommodations and looking forward to serving your hospitality needs again in the future. Safe travels!

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was indeed one of the nicest places I have had the pleasure of staying at. The pricing was great and the all in all stay is to be commended it was truly awesome.
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Mar 2024
Kathy, it's a joy to read about your experience at Sonesta ES Suites Nashville Brentwood. We take immense pride in offering wonderful stays backed by value-driven pricing. It warms our hearts to know that you found our effort commendable and thoroughly enjoyed your stay. Should you choose to visit us again, we assure you of our continued dedication to your satisfaction.

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities
It is run down. Bathroom and bed was clean. Lack of kitchen supplies…no coffee mugs,
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
John, it's concerning to hear about your experience. Cleanliness is certainly a priority at our establishment, so we're glad to hear that the bed and bathroom met expectations. As for the kitchen amenities, we strive to ensure all rooms are properly stocked. Your feedback is instrumental as we continually seek to improve. Would you mind contacting the hotel with the room number you were in? We're hopeful to display our commitment to a high standard of service on your next visit.

6/10 Okay

Pajvuam

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was literal mold in our shower dripping from underneath the shampoo/conditioner/body wash containers. After a long drive from FL, we wanted to shower but not after seeing that. Do not plan to stay here again.
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb 2024
Pajvuam, we're truly disappointed to hear about your recent experience. We always aspire to provide our guests with a spotlessly clean environment, including the bathroom. Clearly, we did not meet your expectations or our standards in this instance. Your feedback has been taken seriously and will be shared with the appropriate teams to ensure this situation does not happen again. Your choice not to return is understood, but we hope for a chance to regain your trust in the future.

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very nice. Our sink was leaking and they fixed it right away. Theyhelped us use the grill and had very nice breakfast.
Stayed 3 nights in Feb 2024
Response from Customer Service on 8 Feb 2024
Rochelle, it's great to hear that you enjoyed your stay at the Sonesta ES Suites Nashville Brentwood. We're glad our team members were able to quickly resolve the issue you encountered and assist you with utilizing the grill. It's also pleasing to know that our breakfast met your expectations. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Richard, Lake Oswego

Travelled with partner
Quiet. Good location.
Stayed 5 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
Richard, we're delighted to hear that you enjoyed the peaceful ambiance Sonic ES Suites Nashville Brentwood offers, along with its convenient location. We can't wait for your next visit. Thank you for sharing your experience.

4/10 Poor

Jessica

Travelled with family
Disliked: Staff & service, room comfort
Customer service was terrible
Stayed 2 nights in Jan 2024
Response from Customer Service on 31 Jan 2024
Jessica, it's regrettable to know that your experiences with our service didn't meet your expectations. Our guests' satisfaction is our utmost priority, and we appreciate your feedback. Please know that we strive to continuously improve, and your comments will be relayed to our team members. We hope to have another opportunity to provide a better experience.

10/10 Excellent

Cyndi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and love the breakfast/ lobby area.
Stayed 2 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
Cyndi, it's fantastic to hear that you enjoyed your stay at Sonesta ES Suites Nashville Brentwood, especially our comfortable rooms and delightful breakfast. We're pleased that you loved the lobby area as well. Thank you for sharing your experience, we look forward to welcoming you back on your next trip to Nashville.

8/10 Good

David

Enjoyed my stay the property is well laid out and the room was nice. Only problems I had was small stuff like shower not being 100 percent (like a strong shower) coffee pot without a lid so it wouldn’t brew right, and they didn’t tell me ahead of time my room was upstairs. That would be a big problem for my wife if she was with me on this trip.
Stayed 2 nights in Jan 2024
Response from Customer Service on 28 Jan 2024
David, it's great to hear that you appreciated the layout of our Sonesta ES Suites Nashville Brentwood and the room itself. We regret to hear about the minor issues concerning the bathroom fixtures and coffee machine. We always strive to provide an easy and hassle-free experience, so we appreciate your feedback for improvement. As for the location of rooms, we recommend expressing such preferences upon booking in the future, so we can best accommodate you and your loved ones. We look forward to the opportunity to serve you again, hopefully providing an even better experience next time!

8/10 Good

Terrence

Liked: Staff & service
The bathroom could have been better dusted and swept; especially door and frame. Several items were missing in the room, like wash clothes and kitchen scrubber. Also the dishes could have been cleaned more thoroughly.
Stayed 6 nights in Jan 2024
Response from Customer Service on 19 Jan 2024
Terrence, we appreciate your input and are glad to see you had a generally positive experience at Sonesta ES Suites Nashville Brentwood. We understand there were some areas that needed improvement, notably the bathroom cleanliness and some missing room amenities. Thank you for bringing these concerns to our attention, and we assure you our team members are taking steps to enhance such aspects for your future visits. We hope to welcome you back soon, ensuring an even better stay.

6/10 Okay

Lindsay

Liked: Staff & service, room comfort
Fine in a pinch but wouldn’t stay again
Pros: large room with comfortable furniture and provided kitchen supplies. Free breakfast was nice. Safe location. Cons: This is an older property - there are no elevators and the building has moderate wear & tear. When I checked into my room, there was a dirty washcloth hanging inside the shower on the curtain rod - I think the shower was cleaned and they just didn’t see that. But it means they didn’t change the shower curtain. There was also a trash can in the under sink cabinet that hadn’t been emptied. Otherwise the room seemed really clean though so take that as you will. I locked myself out twice during my stay and I was able to get a new key from the front desk without giving any information other than my room number. They didn’t ask for my name or any information to confirm it was actually my room. That was pretty concerning from a safety perspective and definitely should be addressed.
Stayed 4 nights in Nov 2023
Response from Customer Service on 18 Jan 2024
Lindsay, thank you for your balanced feedback. Acknowledging your appreciation for the spacious room, comfortable furniture, and complimentary breakfast is indeed uplifting.On the flip side, we're truly sorry that certain aspects of your stay did not meet expectations, particularly the minor oversights in room hygiene and the check-in process at the front desk. The team at Sonesta ES Suites Nashville Brentwood takes guest safety very seriously, and your concern about key issuance is duly noted.Rest assured, we're committed to offering refreshing experiences to our guests, and your comments will certainly assist us in refining our services. We hope to welcome you back for an even better stay in the future.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Customer Service on 15 Jan 2024
Thank you for the amazing rating, Mary!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta ES Suites Nashville Brentwood soon!Thanks again for leaving your feedback!

10/10 Excellent

Heather

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Heather, it's wonderful to know you had an excellent stay at Sonesta ES Suites Nashville Brentwood. We're truly delighted your time with us was memorable and appreciate your positive rating. We look forward to having the opportunity to welcome you back on your next visit to Nashville.

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to have a space with two rooms and two bathrooms. Perfect for girl weekends.
Stayed 4 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Diana, it's delightful to hear that Sonesta ES Suites Nashville Brentwood catered well to your needs, providing ample and private space perfect for your girls' weekend. Making your stay a memorable one is our priority. We hope to welcome you back for future weekends.

8/10 Good

Sivashanmugam

Liked: Cleanliness, staff & service
Nice place to stay , only carpet not clean
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Sivashanmugam, thank you for sharing your experience at Sonesta ES Suites Nashville Brentwood. We're glad to know you appreciated the hotel. However, it's regrettable to hear that cleanliness didn't meet your expectations. Rest assured, we're always working to enhance our services and your feedback is valuable in this process. We hope to welcome you back for another stay.

6/10 Okay

Ms.

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Terri demonstrated exceptional kindness and efficiently resolved an issue with my booking. Initially, I had reserved a 2-bedroom hearing impaired unit and confirmed it twice, once after booking and again on the morning before arrival, with an assurance of its availability for a 7 PM CT arrival. Unfortunately, upon arrival, the 2-bedroom unit was unavailable. Thankfully, Terri managed to arrange two separate units across the walkway, which suitably met our family's needs. Additionally, due to the hotel's oversight, I was charged only one deposit for both rooms. The rooms appeared spacious and well-set initially. However, the sofa bed, intended for the kids, was laden with pet fur, indicating we were allocated pet-friendly units (1011 and 1012). Further inspection revealed a partially cleaned bathtub with spots of cloth and hair, and the closet's cubbies had visible dirt and grime. This suggested either a lack of housekeeping or incomplete cleaning. On a positive note, the location was tranquil, situated about a 10-minute drive from the highway leading to downtown Nashville, roughly 20 minutes away. While the pillows were a bit too soft for my preference, the overall quietude of the area contributed to a good night's sleep. The suites themselves were spacious, complete with a fireplace, although we couldn't figure out how to use it. However, the provision of washcloths and towels was insufficient for three people.
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Ms., we appreciate your time taken to share your experience. It's heartening to hear that Terri was able to assist swiftly with your booking issue. However, we aim for seamless experiences, and it's regrettable there were some shortcomings during your stay.It seems there were concerns about the cleanliness of your suite. We always strive for impeccable cleanliness, so it's disappointing that there were areas that didn't meet your expectation.You've also touched on aspects of the suites and the surroundings that contributed positively to your stay. Our proximity to downtown Nashville and serene surroundings indeed create a restful environment for our guests. We regret, however, that the softness of the pillows and the quantity of towels weren't optimal for your comfort.For future visits, our team members will be more than willing to assist with any issues, such as instructions for using the fireplace. Offering a comfortable, clean, and well-equipped environment is our top priority and we'd be pleased if you'd give us another chance to serve you better.

6/10 Okay

JohnPaul

Disliked: Cleanliness, staff & service, property conditions & facilities
Shower was dirty, mold in the ac vents, red stains on the door panels, dust and cobwebs everywhere.
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
JohnPaul, we're truly sorry to hear you were less than satisfied with the cleanliness of your room. While every accommodation should be pristine, it appears that wasn't the case during your stay. Please know we take these concerns seriously and will look into these matters to ensure our future guests do not have a similar experience. Despite this, we hope we have the opportunity to serve you better in the future.

2/10 Terrible

Debra G.

Stayed 1 night in Dec 2023
Response from Customer Service on 29 Dec 2023
Debra, it appears that your stay at Sonesta ES Suites Nashville Brentwood did not meet your expectations, given the rating. Our aim is always for guests to have an enjoyable experience, and we're genuinely sorry if this was not the case for you. Please feel free to share more details about your experience, as it gives us the opportunity to rectify any shortcomings hence improving the future stays. Thank you for your feedback.

4/10 Poor

Jenny-Vi

Disliked: Cleanliness, property conditions & facilities
Dusty and needs to be cleaned
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Jenny, we sincerely regret to hear that your stay didn't live up to expectations due to cleanliness concerns. Rest assured, our team always strives to maintain high standards of cleanliness and hygiene throughout the property. We appreciate your feedback and will address it appropriately with our team. We hope to have the chance to provide a better experience in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
quiet, spacious suite
We booked a suite with two bedrooms. Very good for a family with a grown up child who needs privacies. The beddings are clean. Kitchen is a big plus as you can make something if you don’t have time going out. The stairs were a surprise as we have heavy luggage to carry. Stairways are not clean but do not affect you personally. Breakfast are reasonable. Staff friendly; very quiet as it is away from highway Will consider staying again
Stayed 1 night in Dec 2023
Response from Customer Service on 23 Dec 2023
It's wonderful to read about your favorable experience at Sonesta ES Suites Nashville Brentwood. We're thrilled you found our two-bedroom suite suitable for your family needs, complete with clean linens and a useful kitchen.We appreciate your feedback about some areas needing improvement. Assuring the cleanliness of all our areas, including the stairways, is important to us. We'll ensure our team is aware of your observations.It brings us joy to learn that our team members were welcoming and you were able to enjoy a quiet stay away from the hustle and bustle. We're heartened by your intent to consider us in your future travels. Thank you for your review.

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service
The hotel charged us almost $300 extra for what they claim was smoking in the room. My wife and I are non smokers and have never smoked. We are in dispute on the charges currently. This is a scam.
Stayed 1 night in Dec 2023
Response from Customer Service on 22 Dec 2023
Thomas, we regret to hear about your recent experience regarding unexpected charges. Receiving such feedback is always disheartening, especially as our team members strive to maintain complete transparency with all our guests. We're glad to hear that you spoke with a member of our team and that we were able to resolve this for you. Your feedback is valued and serves to highlight areas where we can improve. We hope to get another chance to offer you a more satisfactory experience in the future.

2/10 Terrible

Cary

Disliked: Cleanliness, staff & service
Response from Customer Service on 6 Feb 2024
We appreciate your feedback, Cary.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its fine place for the price.
Response from Customer Service on 14 Feb 2024
Tina, thank you for sharing your thoughts. It's wonderful that you found value in your stay at Sonesta ES Suites Nashville Brentwood. We hope to have the pleasure of welcoming you back on your future travels.

8/10 Good

Trisha

Liked: Cleanliness, staff & service
I needed a place to stay for a few days and this worked out really great. I felt like I had a little apartment and it was cozy. The place could use an upgrade, but given the nice breakfast, the staff being very helpful, the bed being very comfortable, and my peace and quiet, I was very pleased regardless of how modern it was. I will come back sometime.
Stayed 6 nights in Nov 2023
Response from Customer Service on 6 Dec 2023
Trisha, the Sonesta ES Suites Nashville Brentwood is delighted that our home-like atmosphere and convenient amenities met your needs. Our team members are thrilled to hear that they could contribute to a positive stay. We are constantly seeking ways to improve our guest experience and appreciate your feedback regarding our facilities. Looking forward to welcoming you back in the future.

10/10 Excellent

Kimberly, Colo. Spgs.

Stayed 3 nights in Dec 2023
Response from Customer Service on 24 Dec 2023
Kimberly, it's wonderful to know you enjoyed your stay at Sonesta ES Suites Nashville Brentwood. The team members truly appreciate you taking the time to share your rating and hope you will come back soon.