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Reviews of Tru by Hilton Smyrna Nashville

2.5 out of 5
Tru by Hilton Smyrna Nashville
950 Colonnade Drive, Smyrna, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 357 out of 597 reviews" "
Rating 8 - Good. 141 out of 597 reviews" "
Rating 6 - Okay. 50 out of 597 reviews" "
Rating 4 - Poor. 30 out of 597 reviews" "
Rating 2 - Terrible. 19 out of 597 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Tru is always a lovely place to stay. Only reason for not top rating was because the elevator had a pretty bad smell. Upon arrival reception refused to give us water we requested and refused to add the stay to my husbands account for points. I can down later and made these changes with the other desk person, so mischief managed. No harm, no foul.
Stayed 1 night in Apr 2024

8/10 Good

Bhupendra

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

6/10 Okay

Catherine L

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Dayana, La vergne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT WAS GREAT!
Stayed 1 night in Mar 2024

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this Tru hotel on many occasions with sporting events in town. Always happy with stay and will stay again im sure.
Stayed 2 nights in Mar 2024

8/10 Good

Charles

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Linda

Travelled with partner
Disliked: Staff & service
NOTHING UNIQUE OR ESPECIALLY GOOD. CHECK IN STAFF WAS RUDE, WHEN WE ASKED ABOUT THE HANDICAP PARKING, HILTON POINTS WE WERE BLUNTLY TOLD WE BOOKED THRU THIRD PARTY AND SO SERVICE HAD TO BE GIVEN TO THOSE WHO BOOKED WITH TRU/HILTON FIRST. REALLY? I WOULD NOT STAY AT THIS HOTEL AGAIN. AND, IF THEY ARE GOING TO TREAT PEOPLE WHO BOOK WITH EXPEDIA THIS WAY, YOU DON'T NEED THEM ALSO THEY CHARGED US MORE FOR PARKING THAN YOU SAY IN THE EXPEDIA DISCLAIMER.
Stayed 1 night in Feb 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at several Tru's, but I was disappointed with the breakfast area on Sunday. It was very messy and there was absolutely no food available during breakfast hours from 9-10am. They finally brought some food out past 10 but definitely did not live up to the other Tru's I've stayed at. The coffee area was also a mess. Coffee stains everywhere and the coffee was so strong it was barely drinkable. The room was clean and check-in was quick and easy.
Stayed 1 night in Feb 2024

10/10 Excellent

Quadry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 4 nights in Feb 2024

10/10 Excellent

Lucinda

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Gregory

Stayed 2 nights in Feb 2024

8/10 Good

Santana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , clean , breakfast was good - they offer a hot breakfast and always have coffee and tea available which is great . There is many food and shopping options down the road . There is a fridge in room but no microwave, there is a parking fee which is listed on the booking website- so any reviews that talk about not know about a parking fee is because they haven’t read it when checking out - I do suggest the staff should tell you though when checking in because they don’t - That I will say is sneaky - luckily I already knew about the fee and was prepared and asked about it . All in all my stay was very good and will definitely stay again .
Stayed 3 nights in Feb 2024

8/10 Good

Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay. Good location.
The stay was over all good. I loved the location of my room which was right next to the side exit so I could park close. My only issue was the remote for the TV. The Power button did not work so I always had to manually turn the TV off and on.
Stayed 2 nights in Feb 2024

6/10 Okay

James

Disliked: Property conditions & facilities, room comfort
Go somewhere else
I’d expect more from a Hilton branded hotel. The shower is already looking worn, visible water stains. Door lock had to be lifted with force to lock. Flat pillows that don’t hold your head up. King spring mattress worn (get memory foam ya cheapskates). TV unplugged so we plugged it up and it’s not user friendly at all. There’s no carpet in the room so that’s both good and bad. The HVAC was noisy. We only had one washcloth between the two of us. Hotel also adds a $8.50 fee for “incidentals”. When asked what “incidentals” were, the front desk told me “parking lot maintenance”. Bah. The parking lot was abysmal, a solid sheet of ice that had not been treated with salt or cleared with a plow or shovel. Lies. Serves them right if someone falls and sues. Won’t be staying there again. Other hotels in this area are better.
Stayed 1 night in Jan 2024

10/10 Excellent

Robert B.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice in every way.
Stayed 1 night in Dec 2023

10/10 Excellent

Kori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Duncan

Stayed 1 night in Dec 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 2 nights in Dec 2023

8/10 Good

Deidra

Stayed 6 nights in Nov 2023

4/10 Poor

Darcie

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Melissa

Stayed 1 night in Nov 2023

2/10 Terrible

Xavier

Travelled with family
Disliked: Cleanliness, staff & service, amenities
We reserved adjoining rooms and did not receive them. Room was supposed to be non smoking and reeked of smoke
Stayed 1 night in Nov 2023

6/10 Okay

Shahrukh

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Unlike the Tru Hilton in Manassas, VA, this hotel proved to be a disaster. If I visit Smyrna, TN, again for business, I plan to NOT choose this hotel again. Your front desk staff are not well-trained (good people but lacking in professionalism, courtesy and any concept of customer service) and your maintenance was ATROCIOUS. The toilet seat was broken and it did not get repaired until the evening of the third day of my 4-day trip. You need to clean up your act at this hotel. BUT .... it is pet friendly so I got to play with a lot of my favorite furry friends on my elevator trips.
Stayed 4 nights in Oct 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Tashima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious for wheelchair.
Stayed 1 night in Oct 2023

8/10 Good

Khatra

Stayed 2 nights in Oct 2023

10/10 Excellent

Charice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the breakfast was a step above.
Stayed 3 nights in Sep 2023

6/10 Okay

Alex

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good place. No need for the copious amounts of key readers per door, some don’t even work. Yes good place to stay terrible at getting in the building
Stayed 1 night in Sep 2023

4/10 Poor

Denise

Disliked: Staff & service
It took me an hour to check in
Stayed 1 night in Sep 2023

6/10 Okay

Pam

Disliked: Cleanliness
Stayed 1 night in Sep 2023

6/10 Okay

Pam

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Sep 2023

6/10 Okay

Martraveous

Everything was great except for the mold in the bathroom.
Stayed 3 nights in Sep 2023

6/10 Okay

Benjamin

Stayed 1 night in Sep 2023

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! My sons enjoyed the breakfast and pool table
Stayed 1 night in Sep 2023

10/10 Excellent

Fredrick

Stayed 1 night in Aug 2023

8/10 Good

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean. Road turning into to property was literally covered in trash.
Stayed 2 nights in Aug 2023

4/10 Poor

Jesse

Travelled with family
Disliked: Cleanliness, staff & service
Dorm like setting
First when we arrived the area marked to park for check in was actually at the other entrance front the check in desk. When we walked up to the check in, once the register was off the phone. I tried to speak to her and was cut off mid sentence telling me you need to wait. Once we were checked in we tried to use the luggage trolley, two tires were flat on both of the two that were available at the entrance. In the room there was hair in the folded towel, there was black grim on the bottom of the shower inside and outside. There was no ice bucket in the room. At the ice machine there was only one communal bowl setting there to us to scoop ice out. It felt as if we rented a room in the dorms. The beds did seem clean. Which we were thankful for.
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Loved this hotel! Lobby and pool area were perfect for a family with kids! Will absolutely stay there again.
Stayed 1 night in Jul 2023

6/10 Okay

Cherrese

Travelled with family
Liked: Amenities
There was no fans in the bathroom, so every time I showered the smoke alarm went off
Stayed 2 nights in Jul 2023

8/10 Good

Sue

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Stephanie

Travelled with partner
Liked: Amenities, property conditions & facilities
Shower looked like it had not been properly cleaned in a long time.
Stayed 1 night in Jul 2023

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Merlin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist was awesome
Stayed 1 night in Jul 2023

10/10 Excellent

Bixiao

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

4/10 Poor

Kerollos

Stayed 2 nights in Jul 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice place to stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

Kathryn

Stayed 2 nights in Jun 2023