Verified review
6/10 Okay
roberto M.
6 Nov 2026
Liked: Check-in, communication, location
We enjoyed our stay overall. The apartment is in a great location with beautiful views, and the host was responsive whenever we needed assistance.There were, however, several aspects of the property that could be improved. The internet connection in the apartment was consistently poor throughout our stay. This stood out because internet service elsewhere in Puerto Natales was generally fast and reliable.We also experienced recurring difficulty with the entry door lock. We were advised that the issue was related to temperature changes, but the problem appeared to be with the lock itself. This made access to the apartment inconvenient, particularly after returning from daily outings.The master bedroom did not provide closet space for guests, so we had to store our clothing in another bedroom occupied by our daughters. The other available closets had a very limited number of hangers. In addition, several closets within the apartment were locked and unavailable for guest use.The bathroom in the master bedroom is quite small, and the shower hose was barely long enough to remain secured in its holder, making showering somewhat uncomfortable.The host was pleasant and courteous when contacted. However, given the limited storage available to guests, it may be helpful to reconsider the amount of space reserved and locked off within the unit. Addressing these issues would significantly improve the overall guest experience.
Stayed 7 nights in Oct 2026