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Reviews of FairBridge Inn Express Natchez

2.5 out of 5
FairBridge Inn Express Natchez
337 Devereaux Dr, Natchez, MS

Reviews

5.0
Rating 10 - Excellent. 35 out of 362 reviews" "
Rating 8 - Good. 56 out of 362 reviews" "
Rating 6 - Okay. 69 out of 362 reviews" "
Rating 4 - Poor. 68 out of 362 reviews" "
Rating 2 - Terrible. 134 out of 362 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

3.8/10

Amenities

4.6/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Thank you for choosing Fairbridge Inn for your stay.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness
Very nice for the rates
Stayed 3 nights in May 2024
Response from GM on 8 May 2024
Thank you for choosing fairbridge for your stay.

2/10 Terrible

KD

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a huge hole in the wall behind the door; the comforter was very dingy; the door had a hole in it which was patched over with clear tape; had to purchase any extra toilet paper; toilet seat was practically disengaged from the toilet; lighting in the room was dark; the towels were thin and small; the shower was not handicap accessible I had to step over the bathtub; the only place to hang your clothes was in the bathroom which was very unsanitary.
Stayed 8 nights in Apr 2024
Response from GM on 8 May 2024
We do apologize for the inconvenience. And are working on correcting theses issues. Thank you for choosing fairbridge inn for your stay.

2/10 Terrible

Natasha

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
By far my worst experience as a traveler nothing went right the only upside is the staff was extremely nice under the circumstances but expedia really need to update info on booking at this spot they close at 11 pm there is no 24/7 deskhelp here and not one room look like photos being shown .i was changed to 3 different rooms to only end up in a room with a fllooded floor from air conditioning leak and stopped up sink the property offers No Refunds period.
Stayed 3 nights in Mar 2024
Response from GM on 2 Apr 2024
We apologize for the inconvenience. And are currently working on the issue. We do thank you for your 2 night with us at fairbridge Inn Express.

10/10 Excellent

Dustie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very prompt and courteous!!!
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
Thank you for kindness And we appreciate you for choosing Fairbridge for your stay. Have a wonderful day.

4/10 Poor

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities
Won't come back...charged my card an extra $32. And insisted on a cash$50 deposit... which hopefully ill get back ... seems like a shady part of town...
Stayed 1 night in Mar 2024
Response from GM on 14 Mar 2024
No ma'am you were only charged for one night. The 32 is what Expedia paid us.. That is what I was explaining to you yesterday. And thank you for choosing Fairbridge Inn for your stay.

10/10 Excellent

Sean

Stayed 4 nights in Feb 2024
Response from GM on 6 Mar 2024
Thank you for your feedback.We most thankful you enjoyed your stay with us.

2/10 Terrible

Mark

Travelled with family
Stayed 1 night in Jan 2024
Response from Mary on 29 Jan 2024
We do apologize for your experience, and we are working on getting these issue resolved. And we do thank you for choosing Fairbridge Inn Express for your stay!!!

4/10 Poor

William

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They don't have no news channels the bed is very hard worse bed I every slept on please don't waste your money with them
Stayed 3 nights in Jan 2024
Response from General Manager on 16 Jan 2024
We do apologize for your experience, we are working to get these issues address!!! We thank you for your 3 night stay with us at Fairbridge Inn Express!!!Kind Regards;GM Mary!

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The room was half clean dirty towel was still left in room
Stayed 2 nights in Nov 2023
Response from GM on 5 Dec 2023
We sincerely apologize for the inconvenience!!!!

2/10 Terrible

Brett

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Refer to my Google review. This was the worse stay at a hotel I have ever experienced!! I even shortened my trip and left early. However, I was told I would not be refunded my last night even though I did early enough. I would.like to be contacted by Expedia to discuss my refund and describe my experience at this horrible hotel!!!!! 9192109972. V/R Dr. Brett Moule
Stayed 3 nights in Nov 2023
Response from GM on 5 Dec 2023
I Sincerely Apologize for your experience!!!!

6/10 Okay

raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No coffee machine in room. Complimentary toothbrush and razor.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 13 Nov 2023
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Gianluca

Disliked: Cleanliness, staff & service, property conditions & facilities
My flight arrived late and I was told that check-in office would be closed after 11 pm. No information was provided about the limited time to check-in and worst that that the Hotel wouldn’t give me refund since I had to cancel and rebook a new reservation. I was completely frustrated. Expedia called the manager and the hotel manager wouldn’t allow a refund. I was completely frustrated and dissatisfied with the customer service.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 9 Nov 2023
Dear Guest,We regret the inconvenience you faced. This is certainly not the standard we aim to provide to our valued guests, and we would appreciate the opportunity to address your concerns and make things right. Your feedback is crucial to us, and we are actively working with our management team to take swift action based on your input. We hope you'll consider giving us another chance to provide you with an improved stay in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on 30 Oct 2023
Dear Guest,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.

2/10 Terrible

Randerick

Business traveller
Soon as I arrived they wanted a $100 cash deposit then the room was absolutely filthy, and the door wouldn’t even lock so I requested a refund was denied so I got a new room, TV didn’t work and air condition barely blows any air out
Stayed 1 night in Oct 2023
Response from Sophia CSR on 2 Nov 2023
Dear Guest,We deeply regret that your recent experience at our property did not meet your expectations. This is certainly not the standard we aim to provide to our valued guests, and we would appreciate the opportunity to address your concerns and make things right. Your feedback is crucial to us, and we are actively working with our management team to take swift action based on your input. We hope you'll consider giving us another chance to provide you with an improved stay in the future.

2/10 Terrible

edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ride Crude and very Nasty place! Don’t think abou!
First of all the staff is absolutely the worst I have ever dealt with! They insisted on a 100.00 cash deposit! And a credit or debit card as well! Even talked to the manager Allison Smith and she said it was company’s policy from corporate!! And it was on Expedia Booking Site as well!! I looked it up and showed them that is didn’t have anything like that on there! So I had to go to the Bank and get a cash advance on my credit Card which cost me 25.00 fee! After all that I found on Expedia’s site that plainly says they don not accept cash! Only debit or credit
Stayed 1 night in Sep 2023
Response from Sophia CSR on 17 Oct 2023
Dear Guest,Thank you for sharing your review. We regret that you had an unpleasant experience at our property. We never want our guests to have such a kind of experience. We will investigate this issue and will take the required measures. We hope to serve you better next time

2/10 Terrible

Sylvester

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
That I was only 2 hours away from home
Stayed 1 night in Oct 2023
Response from Sophia CSR on 7 Oct 2023
Dear Guest,We would appreciate it if you could kindly provide us with more details about your experience. This will enable us to identify areas of improvement and ensure a better experience for our future guests. We look forward to hearing from you.

2/10 Terrible

Gary

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When initially driving up to the hotel I noticed it was very badly maintained and trashy in appearance. There was a cash fee of $100 that wasn’t disclosed beforehand. I will never stay there. I give this place a 1 out of 10 rating. Worst hotel I’ve ever been to. Do not stay there!
Stayed 1 night in Sep 2023
Response from Sophia CSR on 8 Sept 2023
Hi Gary,We apologize for this interaction and will follow up with the team to ensure this does not happen in the future to you or any other guest. Please be assured that this is not an everyday occurrence with our team. We hope you will give us another opportunity in the future.

2/10 Terrible

Andrew, Houston

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to begin.I should have known better for the price but the pictures were ok. Checking in; 3 times to get a key to open the door, no TV remote until I suggested we take one from another room. The room; floor was sticky and dirty, no security catch on door, NO smoke dector--just the wire hanging, electrical outlet covers missing, toilet very loose on the floor, clothes rack falling off wall, no occasional/desk chair and a BIG roach in the bathtub. On the positive; bed was comfortable, internet worked and it was quiet. I have pictures if my review needs to be confirmed. I do NOT recommend staying here for the faint of heart.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 8 Sept 2023
Hi Andrew,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve the guest experience. We hope you'll return someday to see how we're improving.

2/10 Terrible

James, Monroe

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
This was one of my worst experiences in all my years of travel and use of Expedia. I arrived thirty minutes before a business meeting giving me time to change my clothes. I had prepaid the room through Expedia but was told I had to put down a $100 cash deposit. I said fine here is my card. The lady behind the desk said no, a cash deposit I cannot take a card. Exasperated and running out of time I dug through my car until I found $100. Next she said I will also need a card for a deposit in case the damage exceeds $100. I said you must be kidding? No she said and ran my card. When I walked into my room the only place to lay my bag besides the bed was a table attached to the wall. I put my bag on the table which fell off the wall onto the floor. The hanging clothes rack was half way out of the wall. The bathroom had no working light and the tv had no remote. Other than that it was a great experience.
Response from Sophia CSR on 3 Aug 2023
Hi James,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Sophia CSR on 4 Aug 2023
Dear Guest,We are sad to see this rating. We apologize for the inconvenience you faced. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Okay

Travis

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff is very friendly and helpful. I booked the room because I expected there to be a pool there, as listed. The pool is there, only not in use because of renovations. I booked a double, but had to be moved out of there because of a leak from upstairs, so was given a king instead. It was, however, very peaceful, and so slept very well. I would definitely stay here again, once the renovations are complete!!!
Stayed 1 night in Jun 2023
Response from General Manager on 7 Jun 2023
I do apologize for the pool , we hope you choose us again when we have that amenity available!

2/10 Terrible

Beth

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon check in i was informed that i had to pay $100 cash deposit which would be returned upon checkout. I paid for 10 days, i left after #5. Tried to check out that morning before going to work and of course, no 3rd shift clerk. So they got 5 days of unused room rates and my $100 deposit. Now mind you that i tried to call 5 or 6 times that day and no one answered the phone. Go figure. I will NEVER stay there again.
Stayed 11 nights in May 2023
Response from Sophia CSR on 24 Jul 2023
Hi Beth,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.

2/10 Terrible

Chandler

Stayed 2 nights in May 2023
Response from Fairbridge Inn Express Hotel on 7 Jun 2023
Thank you for your feedback.

2/10 Terrible

Richard

Business traveller
When I checked in I was advised that a $100 deposit was necessary and could only be paid in cash.
Stayed 1 night in May 2023
Response from General Manager on 7 Jun 2023
We apologize for the inconvenience this caused during your stay with us.

10/10 Excellent

Singleton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Fairbridge Inn Express Hotel on 7 Jun 2023
Thank you for your feedback.

6/10 Okay

Derrick

Response from Fairbridge Inn Express Hotel on 7 Jun 2023
Thank you for your feedback.

2/10 Terrible

Wesley

Stayed 2 nights in Jan 2023

2/10 Terrible

Charles

Stayed 1 night in Jan 2023
Response from Sophia CSR on 6 Nov 2023
Dear Guest,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

2/10 Terrible

Arlene, Crowley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I drove 2 hrs only to get there and the door was locked and sign said no vacancy!!! I already had paid for my room!!! Had to spend more money on another hotel!!!
Stayed 1 night in Sep 2022

2/10 Terrible

Shane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not even open
I didn't stay. When I got there the property was under construction. A no vacancy sign on the door. When I called the number they provided for 20 minutes, no one answered.
Stayed 1 night in Sep 2022

2/10 Terrible

LISA L

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one was at the counter for almost half an hour. Pictures are nothing like the actual place- maybe 10 years ago
Stayed 5 nights in Jul 2022

2/10 Terrible

China

Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible room condition
Water leaks in bathroom and main room
Stayed 1 night in Jul 2022

10/10 Excellent

Antonea

Liked: Cleanliness, staff & service, room comfort
Perfect view of a broken pool!
My room had a pool view but unfortunately the pool wasn't up and running which was a total disappointment. The pool hasn't been operating since 2017 and honestly it's the main attraction for this hotel.
Stayed 1 night in Jul 2022

6/10 Okay

Thunya

Travelled with family
No working microwave or refrigerator
Stayed 1 night in Jul 2022

4/10 Poor

James

Disliked: Cleanliness, amenities, property conditions & facilities
First, I pulled up and there was a car in the check in area. I get out to check in.. the attendant is in the car. Gets out when I start walking up. What?.. he don't have to answer the phone for outside calls or someone calling the desk? Second, the first room I was given, the attendant told me.. "the key card may not work".. and of course, it did not work, had to get another room. The room was ok for what I paid. I knew it wasn't a 5 star place, just needed somewhere to sleep. But, had a hard time getting the TV remote to work. Then only about half the channels worked... which was about 15 of 30 (approx). Then I noticed the bathroom facet would not stop running, and no hot water at the sink. Best thing about the whole stay was the AC was awesome! oh... and the water pressure was very good. Got ready to check out. Start walking toward the office. Again, a car in the check in area. A different attendant gets out. He asks .. "do you want to check out". Yes, I say.. he takes my key card and I leave. I suspect he was smoking marijuana in the car. I understand 'you get what you pay for'... but they could at least fix the facet.
Stayed 4 nights in Jul 2022

4/10 Poor

Brenda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
PLEASE, PLEASE DONT BOOK. THE PICTURES ON THE WEB IS OVER 13 YEARS OLD. I checked in was told that expedia had me charged for 2rooms. Mr. Adrian fixed that. I was thinking that this will be a good experience. 1st room the toilet was leaking. The manager was trying to leave. 2nd room most of the lights wouldn't work. Had to look for the manager. 3rd room was bad. But i was tired of spraying disinfectant. The rooms are nasty, disgusting, infested with Roaches, found a joint in the head of the bed, sink stopped up, toilet set broken, roaches in the refrigerator. The woman at the desk was in a red truck most of the time smoking weed. She had a real bad attitude when i asked for clean towels. The housekeeper that gave me the towels. When i went to find her was very sweet. I think that was the same lady that checked me out on Sunday. The could at least wash with some that has a little fresh smell. THIS IS NOT A HOTEL. THE DONT DROP IN MOTEL FITS BETTER. NO POOL,NO BREAKFAST, WIREFIRE DONT WORK.
Stayed 2 nights in Jul 2022

2/10 Terrible

kyonila

Stayed 1 night in Jun 2022

4/10 Poor

Will

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Our room had a smell to it, the back of the TV remote was missing, some knobs were broken off the AC unit, it was about as low quality as you can get.
Stayed 1 night in Jun 2022

2/10 Terrible

Dawn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty filthy and had bed bugs
Stayed 1 night in Jun 2022

2/10 Terrible

Shakeda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
WORSE STAY EVER!
This was one of the worst hotels I've ever stayed in! The smell of the room was old, stale, and moldy! Most of the lights in the room did not work! The sink did not have any hot water! Also, when I booked this hotel, it stated that it had free continental breakfast, but when I got up and checked that info with the front desk, I was told that they didn't! I will never stay at this inn again!
Stayed 1 night in Jun 2022

8/10 Good

Roshenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean safe location
Stayed 1 night in May 2022

4/10 Poor

Thomas

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Despite their ad saying that they served a continental breakfast, they didn’t. The first room had a broken a/c. The second room, the bathroom counter was cracked, the carpet felt slimy, the curtain rod had come loose from the wall, and the rod to hang clothes on was falling off the wall. Unless you’re REALLY scraping your pennies, go somewhere else.
Stayed 1 night in May 2022

10/10 Excellent

Gertrude

Stayed 1 night in May 2022

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel like I was scammed. The pictures on the Website are nothing like the actual property. It was too awful to put into words!
Stayed 2 nights in May 2022

10/10 Excellent

Gareth

Stayed 1 night in May 2022

8/10 Good

Antonea

Liked: Staff & service
Disliked: Property conditions & facilities
The battle between the front and the back!
I didn't take any photos but there was a leak under the sink that left a puddle on the floor. It was room 227. The room smelled of mildew and it was really humid and stuffy even with the air on full blast
Stayed 3 nights in Apr 2022

4/10 Poor

Michele

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Away !!!
The room was nasty. Dirty carpet, fingerprints on the walls, cigarette burns on furniture, holes in the walls. No iron or ironing board in rooms or available at front desk. Rude and unprofessional staff. A terrible hotel ! Do not stay there, no matter how low the rate is !!!
Stayed 2 nights in Mar 2022