Harare Hotel Guide - National Museum hotels in Harare, Zimbabwe.

"Good"

"Excellent customer service. Starting from Brenda at the reception, the guy at the bar at the pool area, maintenance guy who came to fix the AC. I wish i could name them all. The rooms where clean. The food needs a bit of working on to improve on it. Other than that i can still come back."

"Clean rooms Goid customer service"

"1.Cockroach infested rooms. 2. Smelly washroom drainages. The whole room would smell like sewage. "

"Lovely breakfast in magical garden surroundings"

"Everything was great. Staff was very friendly and restaurant and coffee/dessert shop was good. What I would expect from a Hyatt hotel."

"All goid"

"The room offered was dirty , bath tab , And all floors very dirty had to scrub the bath to enable me to use it. The Television had crackles , picture quality poor and haze in the end I could not connect to any TV channel at all . The hotel safe was broken not able to use to keep vulnerables. Considering that I booked this stay back in September 2025 no effort was made to ensure that I get offered a clean room . The carpets laid along the corridors were all very dusty and smelt due to lack of maintenance. I have been a guest at the Jameson crests on and off for over 10yrars I have noticed that the standards of cleanliness there has gone down , the place is no longer fit for purpose. I cannot fault the reception staff they tried their best to address my concerns "

"👍"