Nattandiya Holidays

best hospitality, cheerful and smiling staff. chef was amazing

Great room and can’t fault the facilities and location to the centre. However, I am giving a 3 star review because the WiFi doesn’t work and the food options weren’t great. It should have been mentioned that the hotel only offers slow WiFi that only works for one hour a day

Friendly welcoming staff, great room and food

It was a peaceful stay for us. The property has all the amenities. Room has a great view of valley & tea farms. Overall great experience.

Beautiful location surrounded by stunning nature, with amazing rooms and a breakfast of a very high standard. However, the grounds and overall maintenance do not reflect the level expected from a Relais & Châteaux or Michelin Key property. There were dry leaves and weeds throughout the territory, and several trees appeared infested or dying. For such a large estate, there should clearly be more gardeners and stronger attention to maintenance and cleanliness. The lunch and dinner offerings were also disappointing considering the prices charged. At this level, the quality should match the cost. In particular, dishes prepared with raw tuna were served with the fish appearing brown rather than bright red or pink. As a cook myself, I know this indicates oxidation and a lack of freshness. I was also surprised that the concierge sent me an unsolicited bill via WhatsApp the night before checkout while I was still relaxing and my departure was only the following morning. At high-end properties, the guest experience is usually handled in a far more seamless and discreet manner. I have stayed at several Relais & Châteaux hotels before, and unfortunately this was among the weakest experiences in terms of service and guest handling. I would recommend taking inspiration from the Constance hotel group, particularly Prince Maurice, which understands luxury hospitality and guest relations at a much higher standard.