Natural History Museum of Jamaica

My husband and I stayed at the Couples Tower Isle All Inclusive property from 9/17-9/20, 2026. The check in staff was extremely friendly and at first glance I was pleased with the property. However, things quickly changed. Our room was in the NEW TOWER, but there was very little new about this part of the resort. First of all, our room was on the third floor in the new building. BUT there was no elevator, no ramp, just steps, 40 steps up and 40 steps down. I couldn’t believe that this new building did not have an elevator. After climbing up three floors of stairs we finally made it to our room and all I wanted was a cold drink of water. To my surprise, in this all-inclusive hotel, there was no bottled water in the refrigerator. There were only sodas, beer and juice. No water (the most essential nutrients for human survival). When I called the front desk to request to have some water be brought to our room, I was told that the hotel does not have bottled water. And that I would need to fill up the plastic water bottle that was in our room (approximate 12 oz) at any water station. However, the only water stations were on the first floor, 3 floors down, 40 steps from my room. The room was comfortably large, but it needed much TLC, from the small single wall mounted, 1 spray pattern shower head to the chipped ceramic tile on the floor. The food was at best mediocre. And room service struggled to get even the simplest order correct. Couples Tower was a hugh disappointment.