Neapolis Holidays

Overall the hotel is great.

Overall a very nice hotel . Check in was excellent and we deffinately got the wow factor when got to the room and saw we must have been upgraded and was in a swim up room. Room was a good size and nice and clean nice to get a few free drinks in the fridge . Only downside to this was after first bottle of water you had to pay for any extras and Tea and coffee didn't get refilled . Nice to get a bathrobe and slippers . Bathroom looking a little tired now but Overall pleased with the room. We was half board . Food was good and excellent choice although its a big hotel there was always plenty of tables free . The only downside to this hotel is staff . Why are the majority of staff looking fed up.and no interest in the job or their customers? Customer service needs addressing. Would also be nice to have a bottle of water daily I room tea and coffee replenished and a Iron and ironing board .

Very friendly and helpful staff who were keen to try and address our issues with hot water. We moved apartment for nights 2 & 3 as the hot water ran out during a quick shower and the second person had tepid water. Same problem with the second apartment. Presumably a building issue which staff must know? Really spacious and clean apartment. Comfy bed. Kitchen area. Nice balcony. Would have been great if there had been reliable hot water. Good location

Staff were friendly, always smiling, informative and very welcoming. Rooms was very clean and private pool with jacuzzi feature was absolutely fantastic. There was a choice of restaurants and buffet had a wide selection of fresh, delicious variety of food to choose. Entertainment was great. Bus stop short distance to The Harbour. Complimentary room was offered and greatly appreciated for us to use before our transfer to the airport. Would visit again and all the family would highly recommend booking at this hotel. Amenities and staff superb!