Neltjeberg Bay

The view as you can see cruise ships at the port as well as a beautiful ocean. Room is small but comfortable. TV doesn’t work, no connection at all to any channels. No parking, No Balcony. If you have no rental vehicle, good luck of walking them stairs back to the property.

God forbid anything runs out . It’s your fault . God forbid they make a mistake it’s your fault and you need to figure it out . Going to the coffee shop was an experience to say the least it’s as if we weren’t wanted there . The receptionist made a mistake and she went and got someone to the back to come and yell at us . Then proceeded to run the order incorrectly then said you didn’t pay correctly although they got the order incorrectly then ran out of the items , didn’t want to make / process those orders . Hotel food good and drinks . If going to coffee shop Just order coffee and walk away . Bar tenders were great . Check in agents great . The people Meant to entertain . Make things be smooth . Ask questions wanted to be unbothered . It’s as if pay your charge and don’t bother us . My family and I were very low maintenance. I spent most of the week crying over my dad’s passing . Instead of empathy it was more give me your money . The nature was beautiful the island stunning . We had to leave the resort and go to coki beach for a little humanity . Being amongst the locals . Even when lunch cost more - the kindness the sweetness the level of service all worth it . I would say this is great for a place to stay . Although the balcony was full of roaches . Huge flying scary ones we sprayed the walls and entire balcony to rid of . Beach stunning . Idk mixed feelings I’d like to experience it at its best . Very disappointing specially after it a

Our stay at the Ritz was perfect. Erika, the guest experience supervisor, was one of the nicest people I've ever met. She made our experience even better. Her suggestions, accommodations and guidance helped tremendously. The entire staff was exceptional and among the friendliest I've encountered at a resort. The hotel was gorgeous and well maintained and the pool was picturesque. There were plenty of options for dining and the included water activities get our whole family busy. I highly recommend the Ritz in St Thomas and would definitely return for another visit.