Front of property – evening/night
Check availability

Reviews of Cascadas Family Resort

4 out of 5
Cascadas Family Resort
149 Chaika St., Sunny Beach, Bourgas

Reviews

7.8

Good

Rating 10 - Excellent. 13 out of 32 reviews" "
Rating 8 - Good. 11 out of 32 reviews" "
Rating 6 - Okay. 2 out of 32 reviews" "
Rating 4 - Poor. 3 out of 32 reviews" "
Rating 2 - Terrible. 3 out of 32 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Alan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would definitely stay again
Stayed 7 nights in Jun 2023
Response from Reservation on 3 Jul 2023
Thank you for your time to give us the feedback but why when you want to definitely stay again score us with 1?

8/10 Good

Alison

Travelled with family
Liked: Room comfort
Huge well maintained complex
Lovely big complex which was very well maintained The family apartment was nice and modern it wasn’t fantastically clean but ok There was no entertainment at all but we stayed from 5th /16th maybe it’s not in season but thought it would be Restaurant was nice but miserable waitress Security man also miserable Cleaners were pleasant and reception too Thought on checking in someone should take you to the block your in as it’s so big and confusing. But they just give you a map
Stayed 11 nights in Sep 2021

8/10 Good

Maria

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
The property absolutely amazing..only down fall was there 9 nights and not once where our bed sheets changed..and had to ask for a cleaner to bring clean towels..
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
overcrowded, poor service, poor location
staff does not speak Bulgarian or English. Rooms are not in a great condition. The hotel was also unable to provide us with the room we paid for
Stayed 4 nights in Jul 2021

10/10 Excellent

Mirit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
היה מושלם נהננו מאוד מקום קסום ומאוד יפה הבריכות והחדרים הכל היה ממש מושלם❤
Stayed 7 nights in Aug 2019

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect family holiday
Incredibly clean, 7 pools, next to Waterpark and 400m from the beach.
Stayed 7 nights in Aug 2019

4/10 Poor

shlomo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No services, neglected and dirty rooms.
Don't get close ! be careful ! from outside it looks very nice and maintained but the rooms were neglected and miserable, the simplest beds, the mattresses dirty, we ordered 4 nights, they didn't even changed towels, they said the cleaners were busy and they did not have time, the apartment was dark, they changed 5 lamps 1 day after we ask them. We even ordered a suite for 4, we got one room with a double bed and a sofa with a 50 cm wide balcony, a joke not balcony, we were told to cancel reservation when you can't cancel in the last day. Hotels/Expedia not care from the conditions, the pictures lie. Good breakfast, beautiful pools but no service, D I R T Y, neglect, arguing with us about toilet paper. WI-FI is very weak, disconnect when passing room. Caution, do not order.
Stayed 4 nights in Jul 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2019
Response from Cascadas Family Resort on 4 Jul 2019
Thank you very much !

6/10 Okay

Verified traveller

Disliked: Staff & service
The complex is quite nice with a lot of swimming pools and activities. However the staff does not speak english and it is very difficult to communicate with them. The parking lot gate opens automatically based on your plate number but they failed to put my number in the system, even after I went and complained a few times. It only worked in the last 2 days of our stay. Some of the other guests are really rude and can make you feel unwelcomed . The complex is quite far from the beach
Stayed 7 nights in Aug 2018

8/10 Good

Catalina

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 7 nights in Aug 2018

2/10 Terrible

Steve

Disliked: Staff & service, property conditions & facilities, room comfort
Don't waste your time and money
Staff couldn't find our booking, fumbled around for ages keeping us waiting for the best part of an hour. Eventually given absolutely shoddy tiny room with only a sofa bed which was incredibly uncomfortable. Refused to replace toilet paper (???) and the breakfast was a single egg omelette each (literally just egg) - so much for "buffet breakfast". Entire site is still under construction and the builders were looking into our room watching us getting changed because there is no way to cover up most of the windows or balcony door window. Quite far away from the main action of sunny beach and the on site "spa" is like some creepy Saw film dungeon with exposed piping etc. I'm usually very forgiving and easy going when it comes to hotels but this place is a complete mess and you're better off elsewhere. Read the TripAdvisor reviews.

2/10 Terrible

Philip, London

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Beware: "STUDIO MEANS SOFA BED HERE"
This is a nice resort *ruined* by the uncomfortable room and shoddy service. I was assigned a room with only a sofa bed, despite that fact that this is not indicated on the listing for my booking, or in the "Things you should know section". When I enquired at reception whether I could have a room with a proper bed, I was told "Studio means sofa bed here, and you booked a studio", as well as being given a look of disdain. Actually, I booked a studio with a double or twin bed. The sofa bed was as uncomfortable as their reputation. It was the kind of sofa bed that has a panel that folds out, putting a join between the soft sofa and the harder bed panel exactly where your hips are. As I told them I would, I chose not to extend my stay beyond the two nights I originally booked and here is the promised review.

4/10 Poor

Wael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baaaaaaassasad room and servics!
So bad I dont recommend at all! The room is about one sofa bed! Like a Rock! And the pillows and blankets are not clean! You cant call the reception! No phone to call them if you need anything you must go on your own to the reception! Bad service and the breakfast is the worst I have ever seen in my life I swear to God nothing worse than their breakfast ever!

8/10 Good

Tony

Travelled with family
Liked: Room comfort
Stayed 4 nights in Jul 2023
Response from Steve on 19 Aug 2023
Looking forward to welcome you again at Cascadas Family Resort!

8/10 Good

Noora

Stayed 3 nights in Jul 2023
Response from Steve on 19 Aug 2023
Looking forward to welcome you again at Cascadas Family Resort!

4/10 Poor

Lode

Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Alles sehr gut. Freundliches Personal. Unsere Kinder Waren sehr glücklich.
Stayed 3 nights in Aug 2021

10/10 Excellent

Bryan

Stayed 2 nights in Jul 2021

8/10 Good

jaoued

Travelled with family
Liked: Cleanliness, room comfort
Appart hotel sympathique Bonne découverte +++
Bon sejour bonne découverte appartement bien équipée ++
Stayed 1 night in Jul 2021

10/10 Excellent

Florianne

Travelled with family
Liked: Cleanliness, room comfort
Très bel hôtel où nous avons passé de super vacances en famille. Les piscines sont très belles et le bar piscine sympathique. De plus le resto de l hôtel est qualitatif et varié . Nous recommandons vivement ce lieu.
Stayed 10 nights in Jul 2021

8/10 Good

Tarik

Travelled with family
Liked: Cleanliness, room comfort
L’hôtel est superbe mais le personnel pas du tout réactif. Le cascadas reste tout de même un très bon choix pour une famille.
Stayed 5 nights in Aug 2020

8/10 Good

Mounia

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Amenities, property conditions & facilities
Après une arrivée un peu laborieuse pour cause d inondation dans la salle de bain et personne pour venir réparer et nettoyer notre séjour fut tout de même très agréable. L hôtel est parfaitement entretenu ainsi que les équipements
Stayed 7 nights in Sep 2019

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Aug 2019

10/10 Excellent

KERTTU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cascadas
Very beautiful and big resort. Big and clear pools. Very green area. Every morning in the pool was aerobics. The breakfast menu was poor. For children animations and playground area. Large and clean rooms.
Stayed 5 nights in Aug 2019

10/10 Excellent

Sándorné

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2019
Response from Cascadas Manager on 22 Aug 2019
Thank you!

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Familjeresa
Trots att personalen hade svårt att förstå och göra sig förstådda på engelska så försökte de och gjorde verkligen sitt bästa för att göra vistelsen så bra som möjligt för oss gäster. Det finns allt som man kan tänkas behöva på området. Barnen älskade variationen av pooler på området, det fanns ett gym och olika aktivitetspass man kunde gå på. Det tog cirka 10 minuter att gå ner till havet och strandpromenaden.
Stayed 10 nights in Jun 2019
Response from Cascadas Family Resort on 4 Jul 2019
Thank you very much for the excelelent review!

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness

8/10 Good

Ervin

Liked: Cleanliness, property conditions & facilities
Not bad as for appartaments, but very small rooms.
Not bad as for appartaments, but very small rooms.

10/10 Excellent

Dennis Moberg

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dennis Moberg

Liked: Staff & service, property conditions & facilities