Kinston Hotel Guide - Neuseway Nature Park hotels in Kinston, United States of America.

"Made the reservation for my sister. She checked out early due to how trash the property was. I'm still trying to get a refund back."

"Great service! The suite was squeaky clean with such a cool vibe. The pool was clean and looked so pretty looking through the sweet! An excellent outdoor sitting space! "

"This hotel was awesome, very clean, awesome staff 1000% helpful and friendly. We had breakfast and the lady in charge of it was on it, refilling and cleaning everything, we saw she went above and beyond with grabbing the choc. Muffins the kids next to us we're asking about, everything was nice and fresh! Only sad side was the indoor pool was under maintenance, even though it said it was avbl on the Expedia website, that was a disappointment since we paid extra to go to this hotel and planned to have this since it's still March and cold outside and my family group was looking forward to this. Other than this everything else was wonderful and very crisp clean rooms :) "

"cool"

"Overall I enjoy this hotel and have stayed here a few times. This was my first poor experience with room availability. I reserved 2 queen beds, when I got to the property I was told my room “had a maintenance issue” and only King beds were available, with the understanding I could move to a 2 queen bed the following night. I attempted to move the next morning before heading out for the day and again no rooms were available. I asked to be texted with availability, that did not happen. I had a missed call from the hotel with no voicemail left. I did not have reception when that happened I suppose. I called back midday to verify my new room availability. I was told “yes you’re good to go, we’ll see you when you get back”. When I returned that evening the clerk was unable to access the 2 bed room. She told me she did not know how to change the room without charging me again. I told her (and showed her my bank statement receipt) she said it “was her third day”. She was courteous and professional but could not resolve the issue. I offered to continue to use the 1 bed room from the night prior. I was tired and just wanted a room. This was frustrating because I didn’t have access to a 2 bed room all Friday night and into Saturday for an additional guest. I had to change my plans, which was not ideal. Traveling is expensive and tiring, one should get what the pay for. The staff were pleasant but I feel The situation should have been brought to my attention prior to my arrival. "

"Front desk was quick and efficient. Staff around the hotel were welcoming and friendly. Only complaint that I have was we picked tow place due to knowing they have a nice breakfast spread and being that we were here for a baseball tournament, I wanted to make sure my son had a good breakfast. Well, they were out of eggs, egg sandwiches and there were no waffles. The employee informed me that the truck doesn't come until Tuesday but the manager is going out to find eggs. Honestly, while I appreciate the effort, it's the weekend and we shouldn't be waiting on truck that comes 2 days from now. Also she informed me she came late so she didn't get the waffles. Maybe she should not have said that at all. The oatmeal was not hot. Actually there was no oatmeal other than containers of instant. But there was toppings all day long. What am I using these toppings for?"

"It's ok I been with Marriott for over 40 years and retired from my employment years on the road. I used Marriott Hotels from Maine to Florida. This Marriott need folks who will smile and say good Morning and good evening most important welcome to Marriott. Customer service is everything in all areas. First impression is the most important ."

"Staff were amazing!!! Both the gentleman working first shift and the lovely lady working second were awesome. There were things outside of their control, like literally no mattress on a room that advertises a sofa bed (She went above and beyond to get us something for my son to sleep comfortably in) it was very disappointing that we paid for this room and did not have that bed available."

"The toilet was broke as soon as we got there the room was raggly and old bed slept terrible and the neighbors party till 6:00 in the morning keeping us up all night even after calling the office it did not stop they do have a hot breakfast if you can eat it a biscuits were like rocks no orange juice no meat or pancakes and this was an hour before the breakfast buffet was over definitely do not stay there and I will never go back to a Red carpet inn"