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Reviews of Crowne Plaza Cappadocia - Nevsehir, an IHG Hotel

5 out of 5
Crowne Plaza Cappadocia - Nevsehir, an IHG Hotel
Yeni Mahalle, Milli Irade Cad. No:2/1, Nevsehir, Nevsehir

Reviews

8.8

Excellent

Rating 10 - Excellent. 33 out of 52 reviews" "
Rating 8 - Good. 11 out of 52 reviews" "
Rating 6 - Okay. 4 out of 52 reviews" "
Rating 4 - Poor. 3 out of 52 reviews" "
Rating 2 - Terrible. 1 out of 52 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

raihan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff needs to learn English if they need to serve such a humungous tourist industry
Stayed 3 nights in Apr 2024

10/10 Excellent

Soheila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 out of 10.you can´t ask for better.everything was well planned for any guest to the last detail .(even laidies hygiene product was in the bathroom)there is spa and swimming pool to enjoy.I Love it.would deffintly come back with my family
Stayed 1 night in Apr 2024

8/10 Good

Mohsen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

SEREF

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Geena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Elvis

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel ,well manage ,good personal ,wonderful breakfast and a nice Shopping center next
Stayed 1 night in Jul 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bus tour oriented
Very close to attractions, very helpful and attentive staff, excellent front desk/reception staff. Rooftop restaurant staff very poor and restaurant does not seem patronized by guests. Buffet has poor food and is focused towards bus tours. Hence food is not very good
Stayed 3 nights in Mar 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly helpful and friendly. They helped me with all kinds of things, from making reservations to loaning me an adaptor. The hotel itself is nice and up-to-date, very clean and well managed. Breakfast is excellent so include that in your reservation. The buffet dinners are based on how many guests so sometimes you might have to take taxi to Goreme, which is about 10 minutes away. Or you can go to restaurant on the roof. You can also go to mall connected to hotel but it's mostly fast food. Also recommend getting a massage at the spa. Fantastic experience. Whichever massage you get, make sure to end it with the 10-minute scrub and foam in the hamam.

10/10 Excellent

Al-moatasim Billah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located. A mall is adjacent to it with a door for the mall specially for residents. Rooms are very speacouis and clean. Staff were very respectful helpful and supportive. I would recommend it without a doubt.
Stayed 3 nights in Sep 2022

6/10 Okay

Teri Kochava

Travelled with group
Disliked: Staff & service
Disappointing
Cappadocia is amazing. The hotel was disappointing. Breakfast and service was weak. Dinner at the restaurant on the 13th floor of the hotel was not tasty. It was difficult to communicate with the receptionists, do not speak English.
Stayed 5 nights in May 2022
Response from Sinan Suvay / Önbüro Müdürü on 8 Jul 2022
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quality, helpful staff, great access to the mall next door directly from the hotel
Stayed 1 night in Nov 2021

10/10 Excellent

sohail

Stayed 1 night in Nov 2021

10/10 Excellent

Ekene Paschal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have the best staffs.. management is top notch
Stayed 3 nights in Oct 2021
Response from Peri USLU Guest Relations Agent on 1 Nov 2021
Dear Guest, First of all, thank you for choosing to book your stay at Crowne Plaza Cappadocia. It was our pleasure to host you and we are very grateful for your feedback and high rating regarding your stay at our hotel. We hope to welcome you again as soon as possible. Kind Regards,

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its the best place to stay in Nevsehir. The steam room, sauna and pool are great. Merve at front desk was very helpful and kind. Thank you Merve.
Stayed 2 nights in Sep 2021
Response from Peri USLU Guest Relations Agent on 1 Nov 2021
Dear Guest, First of all, thank you for choosing to book your stay at Crowne Plaza Cappadocia. It was our pleasure to host you and we are very grateful for your feedback and high rating regarding your stay at our hotel. We hope to welcome you again as soon as possible. Kind Regards,

8/10 Good

Omid

Stayed 1 night in Aug 2019

10/10 Excellent

Hari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Hari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Adem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Emre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crown Plaza konaklamamız
Temizlik, çalışanların ilgisi, konfor hersey çok iyi, kahvaltı gelistirilebilir. Genel olarak çok memnun kaldık.
Stayed 3 nights in Nov 2023

10/10 Excellent

Didem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CP Konaklama
Temizlik açısından tek sorun halılarda çok fazla saç olmasıydı. Onun haricinde otel ve havuz son derece güzeldi. AVM yanında olması ayrıca konfor sağladı.
Stayed 1 night in Oct 2023

6/10 Okay

furkan

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Yeni ve güzel bir otel ,ancak odaya girdikten sonra tuvaletin tıkalı olduğunu farkettik, defalarca açılmaya çalışıldığı halde tam düzelmedi malesef
Stayed 3 nights in Oct 2023

4/10 Poor

Tse Sai

Stayed 3 nights in Sep 2023

8/10 Good

Muhammed yahya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

MEFTUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

nahit

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Hayal kırıklığı!!!
Temizlik ve personel iyi! Ancak haziran ayı bile klima çalıştıramamak ve 27 derece odada konaklayıp perişanlık yaşamak akıl alır gibi değildi!!! Bu nasıl bir zihniyetse klimaları merkezi sistemle sıcağa ayarlıydı.Kahvaltı malzeme kalitesi düşüktü !!!
Stayed 1 night in Jun 2023

10/10 Excellent

marcela

Stayed 2 nights in Jun 2023

10/10 Excellent

gökhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harika.
Temizlik konfor hizmet. Tam anlamiyla mukemmel bi otel.
Stayed 2 nights in Jan 2023

2/10 Terrible

Murat

Stayed 1 night in Sep 2022

8/10 Good

MUSTAFA BURÇER

Stayed 1 night in Sep 2022

10/10 Excellent

Izzet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locatie was super top. Min punt was uitzicht, het kon beter.
Stayed 6 nights in Jul 2022

8/10 Good

Ana

Liked: Property conditions & facilities
Excelente. L’hotel est un peu triste
Stayed 2 nights in Jul 2022

10/10 Excellent

JAVED IQBAL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel, good service, nice and clean environment. Shopping mall close to the hotel. Friendly staff.
Stayed 3 nights in Jul 2022

6/10 Okay

Zeki

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Vasat yakışmadı crown plaza kalitwsine
Havuz çalışmıyor, klima çalışmıyor, kahvaltı vasat 5 yıldızlı otel değil 3 yıldızlı ancak
Stayed 2 nights in Jun 2022
Response from Sinan Suvay / Önbüro Müdürü on 8 Jul 2022
Öncelikle değerli vaktinizi ayırarak otelimizde gerçekleştirmiş olduğunuz konaklamanız ile ilgili görüşlerinizi bizimle paylaştığınız için size teşekkürlerimi sunuyorum.Geri bildiriminizden yola çıkarak konaklamanızda sizi bütünüyle memnun edemediğimiz kimi noktalar olduğunu görüyor ve beklentilerinizi karşılayamamış olmaktan dolayı üzgün olduğumuzu belirtmek istiyorum. Siz değerli misafirlerimizin olumlu olumsuz görüşleri, hedeflediğimiz kalite anlayışını ve hizmet standardını yakalamamız ve yükseltmemiz için çok önemli ve değerli verilerdir. Memnuniyetsizliğiniz ile ilgili görüşleriniz ilgili departmanlar ile paylaşılmıştır. Sizi bir sonra ki Nevşehir ziyaretinizde, gelişmekte olan hizmetimizle ağırlamaktan memnuniyet duyacağımızı bilmenizi isterim. En İçten Saygılarımla

10/10 Excellent

Can Kerem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Ferhat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oda soğuk olduğu için daha sıcak olan süit odayı bize tahsis eden Hakan beye teşekkür ediyorum. Çocuklar üşümedi ve çok rahat ettik. Otelden AVM ye geçiş çok keyifli. Çok merkezi bir yerde otel. Özellikle aileler için tavsiye ederim.
Stayed 1 night in Sep 2021
Response from Peri USLU / Misafir İlişkileri Yetkilisi on 1 Nov 2021
Değerli Misafirimiz; Öncelikle ziyaretinizde Crowne Plaza Cappadocia’yı tercih ettiğiniz için teşekkür ederiz. Zaman ayırıp görüşlerinizi paylaşmanız bizim için çok değerli. Hizmetlerimizden memnun kalmış olmanız bizleri çok sevindirmiş, değerli görüşleriniz tüm çalışanları için birer motivasyon kaynağı olmuştur. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, size en yakın zamanda tekrar “Hoş geldiniz” diyebilmeyi dileriz.

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Peri USLU Misafir İlişkileri Yetkilisi on 1 Nov 2021
Değerli Misafirimiz; Öncelikle ziyaretinizde Crowne Plaza Cappadocia’yı tercih ettiğiniz için teşekkür ederiz. Hizmetlerimizden memnun kalmış olmanız bizleri çok sevindirmiştir. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, size en yakın zamanda tekrar “Hoş geldiniz” diyebilmeyi dileriz. Saygılarımızla,

10/10 Excellent

Kaan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from Peri USLU / Misafir İlişkileri Yetkilisi on 1 Nov 2021
Değerli Misafirimiz; Öncelikle ziyaretinizde Crowne Plaza Cappadocia’yı tercih ettiğiniz için teşekkür ederiz. Hizmetlerimizden memnun kalmış olmanız bizleri çok sevindirmiştir. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, size en yakın zamanda tekrar “Hoş geldiniz”

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr hygienisch und ordentlich
Stayed 1 night in Aug 2021

8/10 Good

EMRAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hoş
otel çok merkezi konumda ve gayet temiz nezih
Stayed 1 night in Aug 2021

6/10 Okay

ellie cem

Disliked: Cleanliness, staff & service, room comfort
Berbat bir otel
Otel şehrin en büyük binası ve altında küçük de AVM si var ki şehrin en büyüğü. Resepsiyon görevlileri iyi olsada genel otelde bir yönetim sorunu var. Zaten lobinin arka tarafındaki genel müdür odasından oluk oluk sigara dumanının gelmesinden de anlaşılabilir. Oda servisi berbat. 1,5 saat havlu için bekledik, bizden önceki müşterilerin yazdığım notlar halen oda da. Günlük su ve kahve değişimi yapılmadı. Havlu askısı kopmuş ve yerdeydi ve oda hizmetlisi onu almamıştı bile tüm konaklama boyunca.
Stayed 1 night in Sep 2020

10/10 Excellent

MAYUMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
安定のクラウンプラザ☆
素敵なお部屋。広くて清潔で景色も良く　スタッフも礼儀正しく、隣接するショッピングモールはネヴシェヒルのランドマークでレストランもたくさんあります。空港からも有料ですが送迎があるので安心。洞窟ホテルも素敵だけど　こういうホテルは日本人の私には　とても安心感があり快適です
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Need to improve employees's English skill
Not as stated on the website, they were no English speakers on site. Some speaks some English but it was not a conversational level. And some information I was provided after so many google translate communication was not even accurate and I had to go back and forth to the room and the reception 3 times when I was sick. Since I could not find an ice machine so I asked for ice and plastic bag because I developed a high fever during the stay but they never understood my request and never brought it to my room so I sent them an email to request but still no reply... It was a clean and quiet hotel and most of them seemed nice but I didn't feel comfortable to stay there by myself knowing that they probably won't be able to help me in case I get sicker and needing a cab to go to hospital or needing an ambulance... No matter where I visit, I always choose hotels with English speaker and willing to pay extra for safety and I think I did so I expected more from them. So, I am very disappointed.
Stayed 3 nights in Dec 2019

10/10 Excellent

Volkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mükemmel otelcilik örneği.
Tüm personel güler yüzlü ve profesyonel. Roof restoran ekibi ve kahvaltı ekibi harika. Odalar lüks ve konforlu. Otelin lokasyonu çok iyi. Banyo yerden ısıtmalı. Her konuda çok memnun kaldık.
Stayed 3 nights in Oct 2019

10/10 Excellent

Ömer Kemal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Sep 2019

10/10 Excellent

kemal cem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Her şey gayet iyiydi memnun kalmadığımız bir durum olmadı
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super!
Nice and clean room! Good price! Very good breakfast
Stayed 1 night in Aug 2019

8/10 Good

Yeliz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Cüneyt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otelinizi konaklama icin kullandim. Gezmek istedigim tum yerleri gezdim. Otel dinlenmem icin cok iyi bir secimdi. Personel guler yuzlu ve yardimseverdi. Fiyat makuldu. Tum personele tesekkurler.
Stayed 1 night in Jul 2019

8/10 Good

Gülcan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019