New Art Gallery

The hotel is absolutely stunning, from the moment we arrived, we were treated like royalty. The facilities, including the dining areas, pools, rooms, and grounds, were beautiful, and the shuttle service around the hotel and to the beach was a lovely touch. The food was very good, with a great variety and service. However, a few things could be improved. We booked a sea view country room with a private pool, but the view was blocked by an ugly building and trees. The girl on reception was unhelpful and unfriendly, she reluctantly moved us to a room a few doors down with the same issue, which she would’ve been aware of. A different staff member later moved us to a better room with a clearer view. Unfortunately, the air conditioning often didn’t work, and on our first night, the lights randomly turned on multiple times at 6am, ruining our sleep. We reported it, but only received an apology. The only other complaint was that the second breakfast ended, they would pull a curtain across where the food/drinks were so you could no longer go back, which I’ve never seen happen before and wouldn’t expect of a 5 star hotel. Apart from this we had a lovely stay, and would go back if the hotel could guarantee a better experience with the rooms.

Excellent staff, clean and well-run hotel. The buildings are a little bit dated but everything was well functioning. Overall price performance is excellent.

This hotel is pure bliss. If you are looking for a quiet and relaxing get away, Casa Cook is perfect. The swim up rooms are glorious and the two main pools are great relaxing vibes with a bit of atmosphere. The food was delicious and varied every day. If you are looking for a party, go his wouldn’t be ideal as it is very quiet and couple focused but you can visit the sister hotel next door for evening entertainment and the beach is also close by.