Property amenity

Reviews of Aloft New Orleans Downtown

3.5 out of 5
Aloft New Orleans Downtown
225 Baronne Street, New Orleans, LA

Reviews

8.4

Very good

Rating 10 - Excellent. 562 out of 1001 reviews" "
Rating 8 - Good. 218 out of 1001 reviews" "
Rating 6 - Okay. 104 out of 1001 reviews" "
Rating 4 - Poor. 60 out of 1001 reviews" "
Rating 2 - Terrible. 57 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bunna Aellisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 1 May 2024
Bunna, it's wonderful to hear that you had a five-star experience at Aloft New Orleans Downtown. We appreciate your feedback and look forward to welcoming you back for another excellent stay with us. Thank you for choosing our hotel!

6/10 Okay

Keva

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel is perfectly located. 4 minute walk to street cars & Bourbon Street. Common areas appear very clean, however our bathroom seem like it was falling apart. Shelf for towels almost out the wall, tissue holder, also needed tightening and shower. We also received a downgraded room, which we were not pleased with. Hopefully someone reaches out to rectify this soon.
Stayed 3 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Keva, we appreciate your feedback. It's great to hear you found our location convenient for your needs. Regarding your room and its facilities, we're sorry for any inconveniences encountered during your stay with us. We deeply value your satisfaction and assure you that the concerned departments are working diligently on enhancing guest experiences. We hope to have the opportunity to turn your experience around on your next visit.

10/10 Excellent

adriana maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great, the hotel is very centrally located, we walked everywhere or took the street cart that passed nearby. The room was very clean, as well as the common areas. The staff could be a little friendlier, but otherwise would recommend it.
Stayed 3 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Adriana, thank you for sharing your positive experiences at Aloft New Orleans Downtown. We're thrilled that you valued our central location and found every space, including your room, to be immaculate. Your feedback on the friendliness of our team members is duly noted, and steps will be taken to ensure we maintain a welcoming environment. We look forward to hosting you again and continually exceeding your expectations.

10/10 Excellent

Tarla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Thanks, Tarla! It's outstanding your time at Aloft New Orleans Downtown was fantastic. We can't wait until your next visit!

10/10 Excellent

Aniya

Stayed 3 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Thank you for sharing your perfect rating with us, Aniya!It's wonderful to see how much you appreciated your time at Aloft New Orleans Downtown! We want everyone to feel right at home at Aloft New Orleans Downtown. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

4/10 Poor

Michelle

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I was in a room that leaked water from the roof. I was placed on my last day in a better room, this wasn’t fair at all!! I have photos and video footage and I am expecting to hear from someone today
Stayed 3 nights in Apr 2024
Response from Customer Service on 1 May 2024
We are sorry to hear there was a leak in the room during the stay and understand how this matter caused an inconvenience while in stay. We want to make sure each stay with us is memorable for all of our guests. We will reach out to you at our earliest convenience to rectify.Kindest,Pernella HarneyFront Office Manager

10/10 Excellent

Dena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very nice and clean, check in was easy and quick! I’d say the only downfall was the parking. We had to park across the street and walk in the rain. It’s not convenient parking at all. Besides that it was a great stay and I will be staying their next time I come.
Stayed 2 nights in Jan 2024
Response from Customer Service on 23 Apr 2024
Dena, your kind words on the enjoyable stay you had at Aloft New Orleans Downtown are truly appreciated. It's fantastic to hear you found the hotel to be pleasant and the check-in process efficient. Regarding your feedback about the parking arrangement, we understand the potential inconvenience this can present and we continually strive for enhancements where we can. We appreciate your understanding in this matter. Nevertheless, it's incredibly rewarding to hear that you are planning a future visit and we're looking forward to welcoming you back.

10/10 Excellent

Sandy

Travelled with partner
Liked: Amenities
Great spot, great value.
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Sandy, it's fantastic to hear that you recognized the value we aim to provide at Aloft New Orleans Downtown. We're glad you found our location to be ideal and we look forward to welcoming you back for another delightful stay.

10/10 Excellent

Jordan, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to the french quarter, very spacious
Stayed 3 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Jordan, thank you for sharing your experience at Aloft New Orleans Downtown. We're delighted to know our prime location near the French Quarter was convenient for your exploration. Your comments regarding our spacious interiors are greatly appreciated. We look forward to welcoming you back during your next visit to the city.

10/10 Excellent

Kenny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Satisfied with everything overall.
Stayed 4 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Kenny, it's heartening to hear of your overall satisfaction with your stay at Aloft New Orleans Downtown. Your kind words embody the experience we aim to provide to every guest. We're looking forward to welcoming you back in the future.

4/10 Poor

Steven

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Location of hotel is excellent - just on the fringe of the French Quarter and close for walking to Bourbon Street and surrounding area. Front desk staff - need training on customer relations. If you don’t like your job - find another one. We had to change rooms as there was no AC and our room was 80 degrees. Maintenance Engineer - what a fantastic man. Advised us that we should not have been given this room and helped us change rooms. Hats off to him as he made a hot situation better. Great location - great rooms - great maintenance engineer - front desk staff were not client friendly to know that a happy client is a repeat client !
Stayed 2 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Steven, thank you for taking the time to share your feedback. We're glad to hear you enjoyed our strategic location and the professionalism of our maintenance engineer. However, it appears there were some aspects of your stay, such as the initial room comfort and interaction with the front desk, that didn't measure up to your expectations. We're constantly striving to improve our guests' experiences and rest assured, your comments will be used constructively. We hope we can welcome you back in the future, demonstrating our dedication to excellence in customer service.

8/10 Good

Summer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unaware about the $150 deposit upon arrival, i was told i should receive it back though. Other than that everything was fine
Stayed 2 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Summer, thank you for choosing to stay at Aloft New Orleans Downtown. We appreciate your feedback and apologize for any confusion regarding our deposit policy. We're pleased to hear that apart from this, everything met your expectations. Looking forward to having you with us again in the future.

10/10 Excellent

Joseph, Cleveland

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed four nights without any issues. The hotel was clean and modern. The beds and pillows were very comfortable. The hotel was within walking distance to Canal Street, Bourbon Street, and the Riverfront Market (about a mile one way). We would definitely stay here again.
Stayed 4 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Joseph, it's delightful to learn that your four-night stay at Aloft New Orleans Downtown met your expectations for cleanliness, comfort, and convenience. We're thrilled you found the bedding to your liking and our location beneficial to fully enjoy the city's main attractions. It's great to know you'd consider visiting us again. We'll be waiting to welcome you back for another memorable stay.

8/10 Good

Manuel

Travelled with family
Liked: Amenities
Friendly front desk , clean property, great location!
Stayed 2 nights in Apr 2024
Response from Customer Service on 6 Apr 2024
Manuel, it's great to hear that you appreciated the warm welcome from our front desk team at Aloft New Orleans Downtown, as well as enjoyed the cleanliness and location of our establishment. Thank you for your kind words. We hope to see you again soon!

10/10 Excellent

Shannon, seatac

Liked: Cleanliness, staff & service
Amazing place
Stayed 4 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Shannon, we're thrilled to hear that your stay at Aloft New Orleans Downtown was top-notch! It's wonderful when our guests connect with our hotel to create such memorable experiences. We're eager to welcome you back for another incredible stay.

10/10 Excellent

noelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely worth the valet parking charge. In and out with such ease! Quiet and wonderful hotel, adjacent to so many great parts of NOLA! Staff were super nice and polite. Had a problem with the dumb TV and 15 minutes later a very nice gentleman had it fixed!
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Noelle, it's great to hear that you valued the convenience of our valet parking feature at Aloft New Orleans Downtown. We're thrilled that the tranquility of our location complemented your visit. Your compliments on our team members' politeness are appreciated, and we're pleased that they addressed your TV issue swiftly. We hope to welcome you back to our hotel during your next adventure in New Orleans!

6/10 Okay

David

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 4 Apr 2024
David, thanks for taking the time to rate your stay. Without any specific comments about your experience, we can't completely understand where we fell short or exceeded expectations. We invite you to share your insights for us to enhance our services. Hope to have the chance to serve you better in the future.

10/10 Excellent

Kina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Aloft is perfect! I love that we can always walk to areas that interests us...you wouldn't be disappointed with this hotel!
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Kina, thank you for your glowing review! We're thrilled you found Aloft New Orleans Downtown's location convenient for your explorations. Your satisfaction is our biggest reward. We appreciate your recommendation and look forward to welcoming you back in the future.

10/10 Excellent

Tyler

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great place! Would stay over and over again!
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Tyler, it's thrilling to hear you have such high praise for Aloft New Orleans Downtown. Knowing you would choose us repeatedly is a testament to the wonderful experience we aim to provide. We cannot wait to welcome you back for another enjoyable stay.

10/10 Excellent

Prentiss

The entire experience was amazing. Definitely will be back
Stayed 2 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Prentiss, we are thrilled to read your glowing comments about your experience at Aloft New Orleans Downtown. It truly brightens our day knowing that we made such a positive impact on your stay. We look forward to welcoming you back in the future!

10/10 Excellent

Brittney, Spanish Fort

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great staff.
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Brittney, it's wonderful to see your glowing feedback about Aloft New Orleans Downtown. We're delighted that you appreciated our aesthetic and found our team members to be exceptional. We look forward to your next visit!

10/10 Excellent

Miriam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The staff was friendly and I had an easy check in. The rooms were nice and clean. I love the modern look of the hotel. I would definitely recommend staying here.
Stayed 4 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Miriam, it's a delight to learn about your enjoyable experience at Aloft New Orleans Downtown. We're thrilled you appreciated our efficient check-in process, cleanliness, and contemporary design. Your recommendation means a lot to us. Our team members extend their gratitude for your warm words. We're looking forward to welcoming you back in the future.

8/10 Good

Mario

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for the price. Almost $500 less than some surrounding hotels. The room is simple. Clean and welcoming. The bed and pillows sucked lol but the city view we had from the 15th floor was awesome.
Stayed 4 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Mario, it's great to know that you found Aloft New Orleans Downtown to be good value and appreciated its cleanliness and inviting atmosphere. We're glad you enjoyed the impressive cityscape from the 15th floor. We recognize your comments regarding your bedding preferences and thank you for bringing it up. Your input will be invaluable as we continuously strive for our guests' comfort. We hope to see you again to better serve your accommodation needs.

10/10 Excellent

Ursala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
Ursala, we're thrilled to see your high rating for Aloft New Orleans Downtown. It's rewarding to know you enjoyed your stay with us. We look forward to welcoming you back for another excellent stay soon.

10/10 Excellent

Alondra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great ! Hotel was really pretty !
Stayed 2 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Alondra, we're thrilled you enjoyed your stay at Aloft New Orleans Downtown! It delights us to hear you found our hotel visually appealing and the service to be superb. Thanks for choosing us, we hope to welcome you back soon!

10/10 Excellent

LaToya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful, front desk ladies were amazing, and the room and view were beautiful. Every staff member I encountered was so friendly. A very refreshing trip.
Stayed 2 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
LaToya, thank you for sharing your wonderful experience at Aloft New Orleans Downtown. We're delighted that our stunning property and your room with a view contributed to your enjoyable stay. It warms our hearts to know that our front desk team members were accommodating and everyone you encountered displayed genuine friendliness. We're glad to have added a refreshing touch to your trip and eagerly await your return visit.

10/10 Excellent

Shenelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful.
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Shenelle, it's truly wonderful to learn that you appreciated the warm assistance provided by our team members at Aloft New Orleans Downtown. Thank you for taking a moment out of your day to share your experience. We hope to see you again on your next trip to the area!

10/10 Excellent

Velvet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very specious and clean rooms!! Definitely my "go-to" hotel when I'm in NOLA
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Velvet, it's fantastic to hear that Aloft New Orleans Downtown is your "go-to" hotel when you're in NOLA! We're thrilled that our spacious and immaculate rooms meet your expectations. We eagerly await your return on your next trip to the city.

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the best everyone was very helpful, kind, and professional.
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Brittany, it brings us immense joy to hear that you appreciated the diligent efforts of our Aloft New Orleans Downtown team members. Their dedication to exceeding the expectations of our guests is truly what sets us apart. We sincerely look forward to sharing more memorable experiences with you on your next visit.

2/10 Terrible

Jodi, Novi

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Room given to us had ZERO windows. Nice room. Nice hotel. Claustrophobic & went to ask if we could have a room with a window was told no. Will NOT stay here again without the guarantee we will have a window! The website said NOTHING about no windows in some rooms!
Stayed 1 night in Mar 2024
Response from Customer Service on 21 Mar 2024
Jodi, we regret to hear about your recent stay. While we endeavor to offer a variety of rooms to cater to all preferences, we understand your concern with natural light. We will consider your remarks about room descriptions on our booking channels to ensure transparency. We would be grateful for a second chance to demonstrate the excellent service for which we are known.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is a little inconvenient
Stayed 3 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Eric, thank you for your feedback. At Aloft New Orleans Downtown, we acknowledge that our parking situation might not suit everyone. We are continuously looking for ways to improve guest convenience and service. Looking forward to welcoming you back for another stellar stay.

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT LOCATION
Stayed 1 night in Mar 2024
Response from Customer Service on 21 Mar 2024
Krystal, it's fantastic to hear you appreciated the prime positioning of Aloft New Orleans Downtown. We trust this added value to your visit and we hope to welcome you back soon. Enjoy your day!

10/10 Excellent

Mekiyah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved every second! Extremely friendly staff , easy parking , and very clean rooms.
Stayed 2 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Mekiyah, it's delightful to know you enjoyed every moment at Aloft New Orleans Downtown! Your compliments on our team members' friendliness, convenient parking, and pristine rooms are much appreciated. We look forward to your next stay with us.

10/10 Excellent

Sedrena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love love. I’m staying there everytime we go
Stayed 3 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Sedrena, your enthusiastic words about Aloft New Orleans Downtown make our day! It's wonderful to hear that we've become your go-to choice for all your stays. Can't wait to welcome you back on your next visit.

6/10 Okay

shyonda n

Travelled with partner
Disliked: Property conditions & facilities
The tv would go in and out, the installation was terrible, the door in the room can lead to the other room. I like the bar, the pool table area, lobby clean and spacious.
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Shyonda N, we appreciate you taking the time to share your feedback. We're sorry to hear about the inconveniences you faced regarding the television and room layout. Rest assured, we are continuously striving to enhance our guest experiences and will take your feedback into consideration. It's rewarding to know that you enjoyed our bar amenities and common areas. We hope we can welcome you back in the near future for an improved stay.

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel with lovely staff. It’s so close to everting too.
Stayed 3 nights in Mar 2024
Response from Customer Service on 15 Mar 2024
Erica, we greatly appreciate your positive words. Your praises of Aloft New Orleans Downtown's aesthetic and its convenient proximity to local attractions is gratifying to hear. It's wonderful to know our hardworking team members contributed to making your stay enjoyable. We look forward to the opportunity to serve you again.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay! Enjoyed the location and nearby dining options. The staff was SUPER professional and helpful. Rooms and facility were very nice. Planning to come back!
Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
Michael, we're thrilled to hear that you had a memorable stay at Aloft New Orleans Downtown. Our team members' professionalism, the enjoyable location, and our delightful dining options seem to have had a positive impact on your experience. We're grateful for your feedback about our rooms and facilities and we're excited to welcome you back in the future!

10/10 Excellent

Kennedi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
Kennedi, thank you for choosing Aloft New Orleans Downtown and for your top rating. We are thrilled that you enjoyed your stay and we can't wait to welcome you back again in the near future.

10/10 Excellent

STACEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed March 5-8. The room was nice and clean. The hotel was surprisingly quiet even with kids playing in the hallway.
Stayed 3 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
Stacey, thank you for sharing your experience at Aloft New Orleans Downtown. We are delighted to hear that you enjoyed our clean rooms and peaceful atmosphere, even amidst the lively activity. We hope to have the chance to welcome you back soon. Safe travels!

2/10 Terrible

Daniel

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room temperature was 78— they did nothing about it. Booked a king room, was given a room without a window. Fire alarm went off at 8am, we went down 17 flights of stairs with ZERO EXPLANATION on what was going on. Horrible customer service, dirty hotel. And HOT
Stayed 1 night in Mar 2024
Response from Customer Service on 9 Mar 2024
Daniel, it's clear your recent stay didn't meet your expectations, which we deeply regret. We acknowledge potential issues regarding the room's configuration and climate controls. Ensuring guest comfort remains our utmost priority. The incident with the fire alarm truly seems unsettling, and although we have safety measures in place, communication seems to have fallen short. As for your comments on service and cleanliness, we strive to provide an excellent experience for every guest, and it's evident we missed the mark this time. Please consider giving us another chance to better serve you in the future.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 8 Mar 2024
Thank you for the fantastic rating, Claudia!It's outstanding you had such a wonderful experience at Aloft New Orleans Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Valeria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place within walking distance of lots of restaurants. Valet parking was helpful for the area! Staff were friendly.
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Mar 2024
Valeria, it's a delight to learn that your experience at Aloft New Orleans Downtown was a great one! We're thrilled you appreciated our strategic location near many dining spots. Also, it's wonderful to hear that our valet parking service benefited you and you found our colleagues to be friendly. We hope to serve you again in the future.

10/10 Excellent

oStepBacks

Liked: Cleanliness, property conditions & facilities
Heart of everything you need
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
It's wonderful to hear you found Aloft New Orleans Downtown's location perfectly placed for all your needs. We're pleased you had a fantastic experience. We hope to see you again soon!

8/10 Good

Angelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was fine. Thank you.
Stayed 2 nights in Feb 2024
Response from Customer Service on 3 Mar 2024
Angelia, it's wonderful to know your stay at Aloft New Orleans Downtown was satisfactory. We're grateful for your kind words and looking forward to having you with us again soon. Thank you for choosing us.

10/10 Excellent

Jahmela

Liked: Cleanliness, staff & service, property conditions & facilities
very nice
Stayed 2 nights in Feb 2024
Response from Customer Service on 2 Mar 2024
Jahmela, it's a delight to learn you found Aloft New Orleans Downtown to be very agreeable to your tastes. We appreciate the concise praise and hope to become your preferred choice for future stays in New Orleans.

10/10 Excellent

Nikia

Liked: Cleanliness, staff & service, property conditions & facilities
The property was amazing
Stayed 2 nights in Feb 2024
Response from Customer Service on 1 Mar 2024
Nikia, thank you for the glowing review. It's delightful to know that you had an exceptional stay at Aloft New Orleans Downtown. Your kind words describing the property truly encapsulate what we aspire for every guest experience. Looking forward to welcoming you back in the future.

6/10 Okay

Cheryl, Federal Way

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great only down fall house keeping loud in the morning in other rooms,the installation is horrible folks was stomping above. Sleep was a hit or miss if you a light sleeper like myself. I recommend Virgin Hotel New Orleans.
Stayed 3 nights in Feb 2024
Response from Customer Service on 29 Feb 2024
Cheryl, it's unfortunate to hear that noise disturbances affected your stay. We understand the importance of a good night's rest. Noise insulation is something we continually work on to improve guest experiences. We appreciate your feedback as it helps us strive for improvements. Our team truly cares about all of our guests and wishes to provide a relaxing stay. We hope we can welcome you again for a more tranquil experience.

6/10 Okay

Titiuana

Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
Titiuana, your rating is noted. It seems there were aspects of your stay that were satisfactory while others might have not quite met your expectations. We truly value your feedback and are committed to improving where necessary. Please consider giving us the chance to better serve you in the future.

10/10 Excellent

kareem

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on 27 Feb 2024
Kareem, it's fantastic to see such a high rating for Aloft New Orleans Downtown! We trust you enjoyed your time with us and look forward to having you back soon. Thank you for choosing our hotel for your stay in New Orleans. Safe travels!

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was decent. The location is less than a mile from bourbon street. The staff was friendly and helpful. My only issues were the room could of been a little cleaner and the the fire alarm went off 3 times one morning.
Stayed 3 nights in Feb 2024
Response from Customer Service on 25 Feb 2024
Ashley, thank you for choosing the Aloft New Orleans Downtown and taking time to share your feedback. We're pleased that our convenient location and welcoming team members positively enhanced your stay.However, we regret to learn that you had concerns about the cleanliness and interruptions due to fire alarms. Rest assured that issues like these are not common and your comments have been taken on board to review our procedures.Thanks again for the review. We hope to welcome you back in the future for an even more satisfying stay.