Front of property

Reviews of Contempra Inn

2.5 out of 5
Contempra Inn
2820 Williams Boulevard, Kenner, LA

Reviews

7.0

Good

Rating 10 - Excellent. 323 out of 1004 reviews" "
Rating 8 - Good. 250 out of 1004 reviews" "
Rating 6 - Okay. 167 out of 1004 reviews" "
Rating 4 - Poor. 102 out of 1004 reviews" "
Rating 2 - Terrible. 162 out of 1004 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Troy

Liked: Cleanliness
Service was good
Stayed 1 night in Apr 2024
Response from Mary on 1 May 2024
Thank you so much Tony for your stay and kind review. We are most appreciative and look forward to welcoming your return.

2/10 Terrible

Brock

Disliked: Cleanliness, property conditions & facilities
Just terrible
Stayed 1 night in Apr 2024
Response from Mary on 2 May 2024
Brock has nothing to review. He needed a special access room which we do not have nor do we say we have. Brock you cannot book a hotel at the last minute and expect them to have facilities we state we do not have! We immediately called and emailed Expedia to expedite his refund which he received.

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities
Staff helped me with a situation and it provided an affordable option for someone who was just looking to send a night near the Airport.
Stayed 1 night in Apr 2024
Response from Mary on 29 Apr 2024
Thank you Brian for your stay. We look forward to welcome you on your next visit.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for an early check in. Great rooms, great people and very reasonably priced
Stayed 1 night in Apr 2024
Response from Mary on 28 Apr 2024
Thank you so very much Chris for your stay and kind review. We are most appreciative and look forward to welcoming your return.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service
My family and I had a wonderful stay thanks to the helpful staff and the clean and welcoming room.
Stayed 1 night in Apr 2024
Response from Mary on 20 Apr 2024
Thank you so much Adam we are so appreciative of your stay and kind review. We look forward to welcoming your return.

6/10 Okay

Carley

Liked: Staff & service
Good for a night stay! Felt safe enough, comfortable room.
Stayed 1 night in Apr 2024
Response from Mary on 20 Apr 2024
Thank you Carley we look forward to welcoming your return.

10/10 Excellent

Troy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Mary on 20 Apr 2024
Thank you so much Troy for your stay and kind review. We are most appreciative and look forward to welcoming your return.

10/10 Excellent

Debra D

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very accommodating. Love their friendliness!
Stayed 2 nights in Apr 2024
Response from Mary on 17 Apr 2024
Thank you so much Debra we are so appreciative when you stay and for your kind review. We always look forward to welcoming your return.

2/10 Terrible

Atabex

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is unsafe has stragglers all over the place. The pictures shown on the website aren't nothing like the hotel i stayed at. The tub was clogging as you shower. The main entry door to room wasnt closings properly this place isn't where you want to stay
Stayed 1 night in Apr 2024
Response from Mary on 14 Apr 2024
Atabex Not True! Just checked the room you stayed in not only do our doors automatically lock all rooms have a deadbolt. Your door closed properly as did the shower drain! Our rooms and hotel are even better in real life. You also never reposted any issues during your stay aas there were none.

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Can't beat the price. It's in central area not far from the airport. Very good customer service.
Stayed 1 night in Feb 2024
Response from Mary on 13 Apr 2024
Thank you Alexandria for your stay and awesome review. We appreciate it very much and look forward to welcoming you on your next visit.

8/10 Good

TURONZO

Stayed 1 night in Apr 2024
Response from Mary on 29 Apr 2024
Thank you Turanzo for your stay. We look forward to welcoming your return.

10/10 Excellent

Brentwood

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Mary on 7 Apr 2024
Thank you so very much Brentwood for your stay and kind review. We appreciate you and look forward to welcome your return.

8/10 Good

J. Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice budget property convenient to airport
Stayed 1 night in Mar 2024
Response from Mary on 1 Apr 2024
Thank you Mike, both your stay and review are most appreciated. We hope to welcome you back soon.

2/10 Terrible

Alan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
First impressions mean a lot. I felt as if I was walking into a convenient store when I entered the lobby. Walmart style plastic tables with hand written notes. During check in I was given the remote control to the room. That was a first and thought that was odd. White entry door to my room was filthy. I wouldn’t even sit in the two office style looking chairs provided for the “dining” table because there was caked on dirt on them. I literally thought if I scratched them with my fingernails, I would have sticky, gummy, dirt under my nails. Refrigerator had dents all over it, and the microwave was bolted to the top of the refrigerator. White bed spread had stains all over it. The shower and water pressure was good. However, I felt the place was so dirty and neglected, it was hard to sleep. I felt after my shower, I was crawling into a dirty bed. I was scared to death I was going to wake up with some kind of rash or bites all over my body. I tossed and turned all night. I ended up calling LYFT to pick me up at 5:30 am for my 9:30 am flight just so I could get to someplace that at least felt clean. I have never been so relieved than to leave this hotel! Worst hotel I’ve ever been to.
Stayed 1 night in Mar 2024
Response from Mary on 30 Mar 2024
Total Lies! Drama much Alan! You sure used everything ate chick-fil_A on table. Our other reviews speak for themselves we are extremely clean I won’t dignify all your false claims. Why you are lying who knows but you are without honor. You even lied about time you left.

6/10 Okay

Leida

Travelled with family
It was ok for 1 night.
Stayed 1 night in Mar 2024
Response from Mary on 26 Mar 2024
Ok Leida

10/10 Excellent

Jack

Stayed 1 night in Mar 2024
Response from Mary on 15 Apr 2024
Thank you Jack very much. We appreciate your stay and review and look forward to welcoming your return. Again, Thank you.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mary on 26 Mar 2024
Thank you John. We hope to welcome you back soon.

10/10 Excellent

Concetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and reasonable. Close to airport.
Stayed 1 night in Mar 2024
Response from Mary on 25 Mar 2024
Thank you so very much Concetta. We appreciate you staying with us. Your kind review means so much to us. We look forward to welcoming you again.

6/10 Okay

Arnaldo

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Good
Stayed 1 night in Mar 2024
Response from Mary on 18 Mar 2024
Thank you Arnaldo for your stay. We think we are Good Too! We look forward to welcoming your return.

10/10 Excellent

Md. Shofiul

Stayed 1 night in Mar 2024
Response from Mary on 6 Apr 2024
Thank you so very much Md. Shofiul, for your stay and kind review. You are most appreciated and we look forward to welcoming your return.

10/10 Excellent

Harlan

Liked: Cleanliness, staff & service, property conditions & facilities
Booked last minute because our flights got cancelled. I felt the value was excellent. Clean room. Friendliest motel staff ever. There's a great Mexican restaurant right down the street, open late. Also a magical cat on the premises. (Bring treats?) The room lighting was a bit stark, but there are dimmers.
Response from Mary on 14 Mar 2024
Thank you Harlan and Thank you from Romeo the half blind older Cat we all love. He loves attention hence his name Romeo. We all hope to welcome your return.

10/10 Excellent

donovan

Disliked: Amenities
Rooms very old and have old smell
Stayed 2 nights in Jan 2024
Response from Mary on 2 Mar 2024
Thank You Donovan for your two night stay and your rating.

6/10 Okay

Skeeter

Was good enough
Stayed 2 nights in Dec 2023
Response from Mary on 29 Feb 2024
Louis aka Skeeter we are so happy you found your two night stay good enough.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Mary on 28 Feb 2024
Thank you so much William for your stay and review. We are most appreciative. We look forward to welcoming you on your return.

10/10 Excellent

diana, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a great place to crash for the night
Stayed 1 night in Feb 2024
Response from Mary on 19 Feb 2024
Thank you Diana very much for your stay and awesome review. We look forward to welcoming you in your return.

2/10 Terrible

Ras

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Asked for a refund didnt want to stay and was told i was 9 minutes too late,so I was stuck in that room....waiting for a refund for my second day. AND it smelled like urine.
Stayed 2 nights in Feb 2024
Response from Mary on 19 Feb 2024
No Ras, absolute lies you tried to get out of paying after using the room. We had sent someone to check and it was obvious you were being deceitful your room was fine you had the heat up to 80 and said it was cold! You are not welcome as your whole intent was to defraud us.

10/10 Excellent

Messiah, Trenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guy at front desk was very nice and helpful
Stayed 1 night in Feb 2024
Response from Mary on 19 Feb 2024
Thank you Messiah we appreciate your stay and review. We look forward to welcoming your return.

6/10 Okay

donna lea

Liked: Staff & service
Disliked: Cleanliness
The property is definitely old but for the price was good. The bed was comfy had full size fridge the tub shower was a little strange design but water was hot & pressure good.front staff were wet friendly & gave good tips to park in town for Mardi gras. The maids did not actually clean our room make bed till I asked but they always gave us clean towels. Over all it's a good convenient location esp for price
Stayed 4 nights in Feb 2024
Response from Mary on 16 Feb 2024
Thank you for your stay Donna Lea. We look forward to welcoming your return.

6/10 Okay

Jose

Liked: Staff & service
Disliked: Cleanliness
Room was dirty.
Stayed 3 nights in Feb 2024
Response from Mary on 28 Feb 2024
Jose refused housekeeping for the three day stay. So it was not an issue when you checked in!

4/10 Poor

Daniel, Allen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Old and dingy. Doors aren’t sealed, curtains don’t close all the way. Seemed like a place that rented by the month.
Stayed 2 nights in Feb 2024
Response from Mary on 14 Feb 2024
Daniel that is not true! You were shown the room before you got the key! All doors have weatherstripping and seal well and curtains all close as they are all checked before you check in. You stayed 2 nights yet never said what you are saying. IF there was an issue we had staff that could have easily addressed any issue except your attitude.

4/10 Poor

Dawn

Disliked: Cleanliness, amenities, property conditions & facilities
For the price it was fine. I felt safe in the area. We had 3 rooms total. One room had broken TV, and some sort of green/yellow stain on sheet, 2nd room, stains all over the sheets, my 18yr old refuses to sleep under the sheets, we had 3 people in the room with only 2 towels (the size of a tea towel). Staff refused to give us another towel without giving one back. They said I could get house keeping to come and change every out. When I get back to room we at least had 3 towels but they did not change our sheets. They only gave 1 small packet of shampoo and conditioner and would not give more, but you could always buy a travel size in lobby for $4 each. Also it was weird staying in a place that rents by the week and people are living there.
Response from Mary on 14 Feb 2024
No Dawn you had two rooms for four days that had zero issues with TV or towels or shampoo! In fact we have daily housekeeping reports and front desk offered you more shampoo or any supplies. We have guests like you stay for a week no one is living here. In fact we went out of our way to retrieve your mom’s phone left in Uber. The real issue is you forgot to register your mom after she sent you her ID but did not register her which caused a problem and you had to return to add her that is your real issue not any of the things you said!

6/10 Okay

Alize D

Stayed 1 night in Feb 2024
Response from Mary on 15 Feb 2024
Bryant thank you for your stay.

8/10 Good

michel

Liked: Cleanliness, staff & service
Old hostel but clean
Stayed 1 night in Feb 2024
Response from Mary on 11 Feb 2024
Thank you Michel we are an INN built in 1984 and renovated three times and yes very clean. We will welcome you back on your next visit.

10/10 Excellent

katy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly. Rooms are clean.
Stayed 2 nights in Feb 2024
Response from Mary on 11 Feb 2024
Thank you so much Kathy! We really appreciate your kind words and look forward to welcoming your return.

6/10 Okay

Maria

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from Mary on 11 Feb 2024
Erik and Maria thank you for your three night stay.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Mary on 6 Feb 2024
Thank you very much Charles for your stay and awesome review which we really appreciate. We look forward to welcoming your return.

8/10 Good

ABDELKADER

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Jan 2024
Response from Mary on 3 Feb 2024
Thank You so much ANDELKADER, for your stay and review. Both are very appreciated and we look forward to welcoming your return.

8/10 Good

Richard, Exmore

Business traveller
Liked: Staff & service
Great option for those on a budget and convenient.
Stayed 1 night in Jan 2024
Response from Mary on 27 Jan 2024
Thank you Richard so much for your stay and review. We really appreciate you as our guest. We hope to welcome you back soon.

4/10 Poor

Juma

Disliked: Cleanliness, staff & service, property conditions & facilities
No water in the bathroom
Stayed 1 night in Jan 2024
Response from Mary on 24 Jan 2024
Excuse me but there was a major water main break and no water in the ENTIRE city last night!! We called all rooms and it was all over the news.

10/10 Excellent

Diany, Virginia Gardens

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Mary on 21 Jan 2024
Thank you so much Diany for your stay and review. We are most appreciative and look forward to welcoming your return.

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Its was a place to lay your head before heading into the quarter or other places in NOLA. Especially if your flight gets in late
Stayed 1 night in Jan 2024
Response from Mary on 15 Jan 2024
Thank you Mike for your stay. We look forward to welcoming your next visit.

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 1 night in Jan 2024
Response from Mary on 15 Jan 2024
Thank you so much Angela for your stay and review. We appreciate you staying with us and look forward to welcoming your next visit.

10/10 Excellent

Debra D

Business traveller
Stayed 2 nights in Jan 2024
Response from Mary on 14 Jan 2024
Thank you so much Debra for your stay and review. We appreciate your kindness and look forward to welcoming you again.

8/10 Good

Janine

Business traveller
Liked: Staff & service, room comfort
Room was just ok. Location was good, room smelled like bug spray. Basic economy hotel overall. But we did enjoy our stay and would book. Staff was excellent and professional at all times.
Stayed 2 nights in Jan 2024
Response from Mary on 9 Jan 2024
Thank you Janine for your stay and review. We appreciate your staying with us and we look forward to welcoming you again on your next visit.

10/10 Excellent

Antwain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ppls there & good for the price
Stayed 4 nights in Dec 2023
Response from Mary on 9 Jan 2024
Thank you Antwain for your stay and awesome review. We appreciate your kindness and that you stayed with us. We look forward to welcoming you again on your next visit.

8/10 Good

Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Mary on 9 Jan 2024
Thank you Orlando for your four night stay; we appreciate you visit and thanks for the review. We look forward to welcome your return.

10/10 Excellent

Bradd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for my business trip. Staff was friendly and the hotel met all my needs. The hotel had a comfy bed, cold AC, warm blankets, a full size fridge and microwave. As I said, for a place to rest your head for the night it was great. The lack of pool, restaurant, and bar might turn away a family of 4 on a summer vacation, but for a weekend business trip I could not ask for more. I will stay here again without hesitation. There is also a friendly white cat that polices the property. He was awesome.
Stayed 2 nights in Jan 2024
Response from Mary on 8 Jan 2024
Thank you Brad for your two night stay with us and your awesome review. We appreciate both your time with us and your detailed review. We are as advertised no frills value based. The Friendly Cat is Romeo friendly and living but neutered.

6/10 Okay

alastair

Stayed 1 night in Dec 2023
Response from Mary on 25 Jan 2024
Thank you for your stay.

2/10 Terrible

Rebecca

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had an overwhelming mildew smell, the shower and beds were nice, if there was not stains on the blankets. The real issue was checking out, we had an emergency and was running behind at 11:05 , they called saying we need to be out in less than 5 minutes and to “dont make me come up and get you” essentially a threat, atleast that’s how it came across. As two young girls it was absolutely terrifying and a panic. Borderline cussing us out over a few minutes. Absolutely disgusting management, I see now why they were one of the only hotels not full during new years. They threatened to not give us our deposit back over practicality 10 minutes. Every hotel I’ve ever stayed at gives you a grace period and has never been so nasty over it.the biggest joke was there was only one housekeeper who was busy on another room , so what was the rush for!!!! Spend your money anywhere else over this disgusting place and disgusting management!!!
Stayed 3 nights in Dec 2023
Response from Mary on 8 Jan 2024
Rebecca made the New Years Eve reservation in November we were full as usual her entire stay. She stayed 3 nights never once mentioning any problem even when Housekeeping made her room. We call guests due to check out a half hour before checkout time to give them time to get ready. Rebecca did not check out until after over 40 minutes and when she did she was aggressively cursing our staff out for expecting her to leave when everyone else left.

10/10 Excellent

Benito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Mary on 8 Jan 2024
Thank you so much Benito for your three night stay. We are most appreciative of your time with us and your awesome review. We look forward to welcoming your return.