Free WiFi, bed sheets

Reviews of Suburban Studios Avondale

2 out of 5
Suburban Studios Avondale
3051 Highway 90 W, Westwego, LA

Reviews

7.6

Good

Rating 10 - Excellent. 149 out of 439 reviews" "
Rating 8 - Good. 148 out of 439 reviews" "
Rating 6 - Okay. 54 out of 439 reviews" "
Rating 4 - Poor. 38 out of 439 reviews" "
Rating 2 - Terrible. 50 out of 439 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

tina

Stayed 4 nights in Apr 2024
Response from Manager on duty on 5 May 2024
Dear Tina, We sincerely appreciate you for sharing your score with us and for taking the time to provide feedback. We regret that we couldn't deliver a flawless 5-star experience for you. Your input is invaluable to us, and we are eager to learn how we can enhance your experience in the future. Please don't hesitate to reach out to us at any time; we are eager to hear from you. Thank you for choosing us, and we look forward to the chance to improve and better serve you on your next visit.Warm regards, Management

8/10 Good

Jennifer

Liked: Staff & service
It was ok
Stayed 1 night in Apr 2024
Response from Manager on duty on 3 May 2024
Dear Jennifer, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

4/10 Poor

John

Liked: Staff & service
Disliked: Property conditions & facilities
Did not feel safe at this property. Elevator was gross. AC didn’t blow very cold. No cups in room to take my medicine with.
Stayed 1 night in Apr 2024
Response from Manager on duty on 26 Apr 2024
Dear John, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve. Sincerely, Management

8/10 Good

Richard, Cresson

Liked: Cleanliness, staff & service
I've stayed at this property three times now and since I'm racing at the nearby racetrack it's a fantastic location for me plus it's right next to the waffle House for breakfast next door. Aside from cigarette and pot smell here and there and some rap music from somebody's car in the parking lot it's a pretty good property. You feel safe enough there but if you are a stickler for everything being perfect you might not like it. The staff are very polite but the elevator wasn't always working when I was there which was a little problem.
Stayed 3 nights in Apr 2024
Response from Manager on duty on 25 Apr 2024
Dear Richard, thank you for taking the time to post this review as we are always looking for ways to improve. Your comments will be shared with our team during our next daily briefing. Thanks for letting us know. Please except my apologies we were not able to provide you with a Five Star experience on this stay. We do hope you allow the opportunity to show you how we used your feedback to improve on a future visit. Sincerely,Management

6/10 Okay

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The floors and elevator were very dirty. The staff was nice for the most part. There was a large beetle that we found in the bathtub the morning we woke up to leave.
Stayed 1 night in Mar 2024
Response from Manager on duty on 28 Mar 2024
Dear Michelle, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

2/10 Terrible

Macade

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on duty on 23 Feb 2024
Dear Macade, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

2/10 Terrible

Gloria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean and my companion was bitten by something in the hotel who knows what definitely will not be back
Stayed 2 nights in Feb 2024
Response from Manager on duty on 19 Feb 2024
Dear Gloria, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve. Sincerely, Management

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Manager on duty on 19 Feb 2024
Dear Amanda, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on duty on 21 Jan 2024
Dear Ronald, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Manager on duty on 18 Jan 2024
Dear Ronald, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 Excellent

Ronald

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Manager on duty on 11 Jan 2024
Dear Ronald, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

2/10 Terrible

Ali

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally bad experience, room was old and dated, room and the hall way was smelly, no hot water in shower, and when I called staff said no maintenance available and said I have to live with with it, so next day I had to cancel my 4 nights and they charge me the next day and refund the next 2 days. said hotel policy need to give them 24 hours notice but how u know the smell and no hot water if u don't see it and I paid expedia website extra protection plan but it wasn't enough, hotel still charged me for one night and when I called expedia they offered $60 back.
Stayed 4 nights in Dec 2023
Response from Manager on duty on 11 Jan 2024
Dear Ali, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the issues that you encountered. We have reviewed all of your comments as a management team, and each department head will formulate a plan to ensure that the risk of such issues occurring again are minimized. We apologize sincerely for not providing you with a better stay.Sincerely, Management

6/10 Okay

Manuel

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Manager on duty on 5 Jan 2024
Dear Manuel, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management

10/10 Excellent

Barry

Stayed 1 night in Dec 2023
Response from Manager on duty on 5 Jan 2024
Dear Barry, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

8/10 Good

Marla

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Sleep good
Bed was comfy. Room was clean. Very small bottles of shampoo and conditioner. There is not a coffee pot in room or a free breakfast like I saw for amenities on website. Free coffee in hallway but no cups. If you stay for extended,than I assume you have to bring all your stuff for cooking. Staff was nice. Hotel is clean.
Stayed 1 night in Dec 2023
Response from Manager on duty on 21 Dec 2023
Dear Maria, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

2/10 Terrible

Tuyethang

Disliked: Cleanliness, property conditions & facilities
Smelled weird and had no hot water on the last day of our stay… Staff was very polite though
Stayed 4 nights in Nov 2023
Response from Manager on duty on 28 Nov 2023
Dear Tuyethang, thank you for taking the time to post this review. I am really sadden by the way you described your overall experience and apologize for the situations you described that happened at our hotel. Please rest assured, my team and I will research your comments and make the necessary arrangements in order keep these issues from happing again with future guests. Thanks for letting us know, we hope to host you on a future visit. Sincerely, Management

10/10 Excellent

Nacole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience from beginning to end, rooms were nice and clean and the staff friendly and professional (especially the young lady that was new) at my checkout time. This is where I will be staying when in New Orleans.
Stayed 1 night in Nov 2023
Response from Manager on duty on 28 Nov 2023
Dear Nacole, Wow, we can't thank you enough for your amazing review! Here at Suburban Studios Avondale, we care deeply about each and every guest, and we're thrilled to see that you enjoyed your stay. We're so grateful to learn about your unforgettable experience with us; please come back soon for another pleasant visit.Sincerely,Management

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on duty on 8 Nov 2023
Dear Tara, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 Excellent

patricia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on duty on 7 Nov 2023
Dear Patricia, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023
Response from Manager on duty on 17 Nov 2023
Dear Jennifer, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

2/10 Terrible

gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in
My overall stay was wonderful and very peaceful. However my check in was terrible. Hotels.com charged my card and when I arrived it was a problem on their end. It took me an hour to check in. Very unacceptable!
Stayed 7 nights in Oct 2023
Response from Manager on duty on 16 Oct 2023
Dear Gabrielle, thank you for taking the time to tell us about your experience. Please accept our sincere apologies for not providing an overall perfect experience. It is our goal to ensure each and every guests leaves our hotel completely satisfied. Based on your comments about the check-in process, we did not achieve this with you. Please allow us another opportunity if your travel plans bring you back to the area. We will show you how we used your feedback to improve our overall operations. Sincerely,Management

6/10 Okay

Robbin

Disliked: Cleanliness, property conditions & facilities
Solo stop home
It smelled damp in the hallway of the 3rd floor. Kids were noisy and running amuck in the hallways. the room wasnt cleaned properly. Had a hole in my headboard, someone left a dirty sock in the room, and there were silverfish in the sink and toilet. I thhink the room was over priced to have those type issues, i think you guys should start pricing rooms at $50. Its fair for the way the place is kept up on the inside. These rooms need to be rehabed. The entire place sort of does too.
Stayed 1 night in Sep 2023
Response from Manager on duty on 7 Oct 2023
Dear Robbin, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. We have reviewed all of your comments as a management team, and each department head will formulate a plan to ensure that the risk of such issues occurring again are minimized. We apologize sincerely for not providing you with a better stay.Sincerely, Management

10/10 Excellent

Verified traveller

Liked: Staff & service
Shanou Lawson
Stayed 2 nights in Jun 2023
Response from Manager on duty on 1 Sept 2023
Dear valued guest, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
We went for a weekend trip to New Orleans. Westwego was affordable and close to where we were visiting. The check staff was very friendly. The rooms are spacious with a stove, microwave, and full fridge. Beds are soft and comfortable. On Saturday night there was a man singing loudly down the hall but once we close our door we could not hear him. The only disappointing part of the stay was the Waffle House next. I had read in past reviews that it was a short walk for breakfast. Save time and buy groceries or drive a little further.
Stayed 3 nights in Apr 2023
Response from Management on 18 Apr 2023
Dear Angela,Thank you for taking the time post this review. We are delighted and humbled by the your kind words. We all work very hard to try and ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

2/10 Terrible

Renee

Travelled with family
Not as advertised to the point where we didn't even stay there. We secured a non-smoking room and were told upon check in after 13 hours in the car that there were none available. We were booked on the 3rd floor in a smoking room and it hits you like a ton of bricks. With kids, it isn't even an option to try and tolerate it. Also the elevator was broken.....when asking for a refund, was told yes they would coordinate with Expedia. They just never answered the phone and my refund was declined, so now I am going to see if my CC company will help.
Stayed 1 night in Mar 2023
Response from Manager on duty on 3 May 2024
Dear Renee, We sincerely apologize for the unacceptable experience you encountered during your recent attempt to stay at our hotel. It's distressing to learn that we failed to meet your expectations and provide the accommodations you reserved. We understand the importance of a non-smoking environment, especially when traveling with children, and we deeply regret the inconvenience caused by the room assignment and the broken elevator. Regarding your refund request, we're disappointed to hear about the difficulty you faced in reaching us and the subsequent denial of your refund. We're committed to addressing these issues promptly and will work diligently to rectify the situation. Please rest assured that we'll do everything in our power to assist you, including coordinating with Expedia and facilitating any necessary communication with your credit card company. We value your feedback and your satisfaction is our utmost priority. We sincerely hope for the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Sincerely, Guest Relations

2/10 Terrible

Renisha

Disliked: Staff & service
I’d reserved and fully paid for my room reservation and came all the way out of state just to be told my room wasn’t available anymore and they were booked so they couldn’t accommodate me
Stayed 2 nights in Mar 2023
Response from Management on 22 Mar 2023
Dear Renisha,Thank you for taking the time to post this review as we are always looking for ways to grow and improve. We do not take comments like yours lightly and we will be sure to look into this. Thank you again for sharing, and we hope to have another opportunity to better serve you in the future. Sincerely, Management

4/10 Poor

Inderjit

Disliked: Property conditions & facilities
average property with no to minimum amenities.. there was no blanked in room.. were provided on request but blankets were torn.. Shower did not work properly making it difficult to take bath
Stayed 2 nights in Mar 2023
Response from Management on 22 Mar 2023
Dear Inderjit,Thank you for taking the time to post this review. We are all thankful for the feedback as we are aiming to create the best hotel experience possible for all of our guests. We sincerely apologize for the inconveniences you experienced during your stay. I will absolutely inform the proper departments of these issues as they are highly unusual and we will ensure that they do not happen again. Thank you for choosing us, and we hope to have another opportunity to better serve you in the future as I am sure we will not disappoint. Sincerely, Management

2/10 Terrible

Brandon

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Way too expensive for how dirty and disgusting this place is. They overbooked and put myself and two children in a smoking room. Stay far away from this property.
Stayed 1 night in Mar 2023
Response from Manager on duty on 12 Mar 2023
Dear Brandon, thank you for taking the time to post this review and for telling us about your experience. Your feedback is valuable and will help us continue to improve our hotel. We will look into this matter and try to formulate a plan that addresses this issue. Please accept our apology and rest assured we will do all we can to rectify this problem. Thanks again for letting us know and hope to see you again if your travel plans bring you back into this area. Sincerely, Management

8/10 Good

Kash

Stayed 1 night in Mar 2023
Response from Manager on duty on 24 Mar 2023
Dear Kash, Thank you for taking the time post about your experience. We are delighted and humbled by the GOOD rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

8/10 Good

Alyssia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for Mardi Gras its 30 minutes from everything it is a nice hotel the staff were very friendly would recommend if you dont want to pay all that money to stay in the French Quarter.
Stayed 7 nights in Feb 2023
Response from Management on 28 Feb 2023
Dear Alyssia,Thank you for staying with us. We are delighted you loved our well-appointed accommodations and ideal location. Thank you again and safe travels. Yours in hospitality, Management

2/10 Terrible

Yannika

Disliked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2023
Response from Management on 13 Mar 2023
Dear Yannika,We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime. Thank you for choosing us, and we hope to have another opportunity to better serve you in the future. Sincerely, Management

8/10 Good

Melvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Management on 5 Dec 2022
Dear Melvin,We thank you for taking the time to post this score. We apologize for not providing a perfect experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime. Thank you for choosing us, and we hope to have another opportunity to better serve you in the future. Sincerely, Management

4/10 Poor

Larry

Stayed 6 nights in Nov 2022
Response from Management on 21 Nov 2022
Dear Larry,We thank you for taking the time to post this score. We apologize for not providing a perfect experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime. Thank you for choosing us, and we hope to have another opportunity to better serve you in the future. Sincerely, Management

10/10 Excellent

Joel

Stayed 1 night in Oct 2022
Response from Management on 10 Oct 2022
Dear Joel,Thank you for taking the time to share this score with our management, staff, and future guests. We are always aiming for perfection, and we would love to know what we could have done to achieve this. Please feel free to contact the hotel directly so we can discuss further. Thank you for choosing us, and we look forward to hosting you again soon! Sincerely, Management

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs!!!
The staff was nice but the condition of the building and room was not. The building had a horrible smell, the room was not clean, crumbs of food all over the floor and counters, and as soon as we pulled the sheets back there were bugs in the bed. I immediately left and wasn’t offered a refund, NEVER AGAIN!
Stayed 1 night in Oct 2022
Response from Manager on duty on 9 Oct 2022
Dear valued guest, we are all very worried about the way you described your recent visit to our hotel. Your comments are very concerning and do not represent the type of experience we all aim to achieve. Please accept our most sincere apology. Also, we would appreciate if you gave us a call directly to discuss your comments. We look forward to hearing from you soon. Sincerely, Management

8/10 Good

Dakota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022
Response from Manager on duty on 15 Jun 2022
Dear valued guest, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime. Thank you for choosing us, and we hope to have another opportunity to better serve you in the future. Sincerely, Management

10/10 Excellent

Catrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Stayed 3 nights in May 2022
Response from Manager on duty on 12 Jun 2022
Dear Catrice, Thank you for taking the time to complete this online review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your review responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive constructive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Management

8/10 Good

Tonya

Liked: Staff & service, property conditions & facilities, room comfort
Comfy beds and pillows.
Stayed here while waiting through flight delays. The beds were comfortable.
Stayed 1 night in Apr 2022
Response from Manager on duty on 30 Apr 2022
Dear Tonya, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Suburban Extended Stay Of Avondale, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

10/10 Excellent

Rondel

Stayed 2 nights in Apr 2022

4/10 Poor

Tyraneika

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ehh.... not all that.
Immediately after walking into the building, I noticed a roach just hanging out at the check in counter. I only saw one so I figured that it was maybe from someone’s house and proceeded to check in. The staff was super friendly and helpful. Went on to the room which had a stale smell. Went to take a shower and hair was all over the shower letting me know that it was not cleaned well. Pulled the covers back on the bed and what do ya know? we found MORE hair. My daughter went to sit in the office chair and goes “Mom what’s this?” Low and behold, it’s a sex dice. It’s a quiet hotel. Nice in appearance but they do not do a good job at cleaning it. Also if you take the stairs, the walk down the first floor hall is horrible. The smell almost made me vomit. I would maybe give it a 4 out of 10 stars and that’s ONLY because the front desk staff is so amazing.
Stayed 2 nights in Apr 2022
Response from Manager on duty on 13 Apr 2022
Dear Tyraneika, I would like to thank you for taking the time to provide us with your feedback. Please rest assured we are taking these matters very seriously to prevent this from happening again. I have shared your feedback with the team and once again would like to apologize. I hope you allow us the opportunity to show you how we used your feedback to improve our overall operations on a future visit to the area. Feel free to give us a call directly if you like to discuss this matter in further detail. Sincerely, Management

6/10 Okay

Stephen

Travelled with group
Liked: Amenities
Had a stove top, decent size fridge, and sink. Did not have pots and pans.
Stayed 4 nights in Feb 2022
Response from Manager on duty on 5 Mar 2022
Dear Stephen, thank you for taking the time to share your feedback. We really appreciate your business and hope that our willingness to provide a safe, comfortable stay is enough to get your repeat business. Thanks again! Sincerely, Management

10/10 Excellent

Takeato

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Mar 2022
Response from Manager on duty on 3 Mar 2022
Dear Takeato, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Suburban Extended Stay Of Avondale, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

2/10 Terrible

Bruce

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Manager on duty on 24 Feb 2022
Dear Bruce, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime. Thank you for choosing us, and we hope to have another opportunity to better serve you in the future. Sincerely, Management

4/10 Poor

Charles

Stayed 1 night in Feb 2022
Response from Manager on duty on 22 Feb 2022
Dear Charles, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime. Thank you for choosing us, and we hope to have another opportunity to better serve you in the future. Sincerely, Management

2/10 Terrible

Des

Disliked: Cleanliness, property conditions & facilities
Cleanliness was not the greatest. There bugs in the beds and in the sinks. The was dirt and food on the walls. There was trash and crumbs on the floors.
Stayed 1 night in Feb 2022
Response from Manager on duty on 21 Feb 2022
Dear Des, I would like to thank you for taking the time to provide us with your feedback. Please rest assured we are taking these matters very seriously to prevent this from happening again. I have shared your feedback with the team and once again would like to apologize. I hope you allow us the opportunity to show you how we used your feedback to improve our overall operations on a future visit to the area. Feel free to give us a call directly if you like to discuss this matter in further detail. Sincerely, Management

2/10 Terrible

Keisha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hallways and elevator was dirty.
Stayed 1 night in Feb 2022
Response from Manager on duty on 21 Feb 2022
Dear Keisha, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely, Management

2/10 Terrible

Christina

Stayed 1 night in Jan 2022
Response from Manager on duty on 29 Jan 2022
Dear Christina, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime. Thank you for choosing us, and we hope to have another opportunity to better serve you in the future. Sincerely, Management

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Manager on duty on 11 Jan 2022
Dear Angelo, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay at the Suburban Extended Stay Of Avondale. Sincerely, Management

4/10 Poor

Dawn

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff tries, but this hotel is in serious need of a revamp. The shower didn’t work & the tub took over 25 minutes to drain (I timed it after we briefly ran it to try & wash without the shower). The hotel is noisy, the walls are so thin we could make out every word of the conversation in the next room. All for over $200 a night when we booked. Not a great experience.
Stayed 3 nights in Dec 2021
Response from Sincerely, Management on 6 Jan 2022
Dear guest, We appreciate you taking the time to post this review as we are always looking for ways to grow and improve as a hotel. Our team always aims to exceed expectations, and I will be sure to inform the proper departments of your feedback to ensure we are able to prevent issues like this from happening again in the future.