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Reviews of The Lafayette by LuxUrban

3.5 out of 5
The Lafayette by LuxUrban
600 Saint Charles Ave, New Orleans, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 536 out of 1004 reviews" "
Rating 8 - Good. 322 out of 1004 reviews" "
Rating 6 - Okay. 101 out of 1004 reviews" "
Rating 4 - Poor. 31 out of 1004 reviews" "
Rating 2 - Terrible. 14 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

David

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It's a very noisy area and staff at this location is rude as hell.
Stayed 1 night in Apr 2024
Response from Bobby Johnson General Manager on 30 Apr 2024
David,Thanks for your stay with us as we always appreciate valuable, honest feedback. Have an excellent day!!

10/10 Excellent

Eve

Stayed 3 nights in Apr 2024
Response from Bobby Johnson General Manager on 30 Apr 2024
Eve,Thanks for your review of our property, much appreciated.

10/10 Excellent

Ha Anh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Denise was wonderful, helped us out with booking our haunted history tour and food recommendations. Great service! Would come again!
Stayed 3 nights in Apr 2024
Response from Bobby Johnson General Manager on 30 Apr 2024
Ha Anh,Thanks for your stay with us as we always appreciate valuable, honest feedback. Have an excellent day!!

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Bobby Johnson General Manager on 30 Apr 2024
Carole,Thanks for your stay with us as we always appreciate valuable, honest feedback. Have an excellent day!!

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It's in a great location, and there's not a whole lot of noise. I was in a room next to the elevator, which is usually pretty noisy, but I didn't hear anything. I would definitely stay here again.
Stayed 4 nights in Apr 2024
Response from Bobby Johnson General Manager on 26 Apr 2024
Matthew,Thanks for your review of our property, we appreciate your kind words and hope to service you in the near future. Have a great day!!!

6/10 Okay

David

Travelled with partner
Disliked: Amenities, property conditions & facilities
If you’re looking for a hotel where you can check in and never see a staff member again, You probably won’t mind this place. Staff who were available were great, but few and far between. Amenities are lacking, no coffee in the room for the coffee maker. door staff/valet seem like placeholders rather than employees engaging in customer service. They engaged with us once before never looking up from their phones, even on the rare occasion when they actually opened the doors for us.
Stayed 4 nights in Apr 2024
Response from Bobby Johnson General Manager on 23 Apr 2024
David,Thanks for your review of our property as we always appreciate any feedback that we receive. Thanks and have a great day

2/10 Terrible

Camillo, Rosemere

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel absolutely does not merit the rating it shows online. It was dirty, rusty and service was terrible. They gave one soap for a 4 night stay, did not replenish toilet paper without being asked to, left piles of dirty sheets, wet towels and garbage in the hallway for days… when we checked out early in the morning the person at the front desk was fast asleep and snoring. We would never return and would never recommend anyone stay here.
Stayed 4 nights in Apr 2024
Response from Bobby Johnson General Manager on 23 Apr 2024
Camillo,Thanks and my total apologies for your disaster of a stay with us. We will take this information and make the necessary changes to prevent this in the future. Have a great day

10/10 Excellent

Cornelia

the front desk woman who checked me in and out was fantastic!!
Stayed 3 nights in Apr 2024
Response from Bobby Johnson General Manager on 23 Apr 2024
Cornelia,Thanks for your stay with us as we always appreciate the opinions of those that matters most-you. Have an excellent day

6/10 Okay

Kimley

Travelled with partner
Good location. TV was crap
Stayed 7 nights in Apr 2024
Response from Bobby Johnson General Manager on 18 Apr 2024
Kimley,My apologies regarding your television, but thanks for letting us know. Have an excellent day!!!

10/10 Excellent

Kasim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pretty good.
Stayed 2 nights in Apr 2024
Response from Bobby Johnson General Manager on 17 Apr 2024
Kasim,Thanks for your stay with us, we appreciate your review. Have an excellent day

8/10 Good

Vance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the area , close enough to the scene but away from the hustle of canal street
Stayed 3 nights in Apr 2024
Response from Bobby Johnson General Manager on 17 Apr 2024
Vance,Thanks for your review of our property, much appreciated and please have an excellent day

4/10 Poor

Darren

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bobby Johnson General Manager on 10 Apr 2024
Darren,Thanks for your stay as I'm so sorry that you did not enjoy our hotel. Please let me know if I can be of service moving forward.

8/10 Good

Jay

Travelled with partner
Liked: Cleanliness, staff & service
Location near financial district and world war 2 museum was good. Staff was friendly and helpful. Street cars were noisy during the night. One elevator was out of service but didnt impact us.
Stayed 1 night in Apr 2024
Response from Bobby Johnson General Manager on 8 Apr 2024
Jay,Thanks for your review of our property as we always appreciate the opinions of those that matters most-you. Please have an excellent day

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room and great corner view at the 5th floor
Stayed 3 nights in Mar 2024
Response from Bobby Johnson General Manager on 5 Apr 2024
Thanks for your review of our property, we always appreciate the feedback of those that matters most-you. Have an excellent day!!!

10/10 Excellent

Jean

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Bobby Johnson General Manager on 2 Apr 2024
Jean,Thanks for staying with us as we always appreciate the feedback of those that matters most-you. Have an excellent day!!!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room with beautiful furnishings and wonderfully high ceilings.
Stayed 1 night in Mar 2024
Response from Bobby Johnson General Manager on 1 Apr 2024
Thanks for staying with us as we always appreciate the feedback of those that matters most-you. Have an excellent day!!!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly staff
Stayed 6 nights in Jan 2024
Response from Bobby Johnson General Manager on 1 Apr 2024
Thanks for your stay with us as we always appreciate the feedback of those that matters most-you. Have an excellent day and thank you

2/10 Terrible

Mitch

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
No housekeeping - struggle to get new towels. Also tried to purchase parking for half the stay and was charged for my whole stay, just leading to headaches. Tried to pay once I checked in, but they also charged me when I booked instead.
Stayed 7 nights in Mar 2024
Response from Bobby Johnson General Manager on 28 Mar 2024
Thanks for staying with us as we always appreciate the feedback of those that matters most-you. Have an excellent day!!!

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, property conditions & facilities
Fantastic location and really interesting property. Great restaurant off lobby. Staff and bathroom furnishings were motel no-star quality.
Stayed 1 night in Mar 2024
Response from Bobby Johnson General Manager on 15 Mar 2024
Stephen,Thanks for your review of our property. The staff on this site is at a 9 out of ten on average. I apologize you didn't experience the best of us as we interacted with yourself. Have an excellent day

8/10 Good

Kira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again because it has a very quaint and cozy vibe. The lobby shares a doorway with a swanky restaurant. I had some glitches with the TV streaming but it could have been a user error :-). Safe area.
Stayed 1 night in Mar 2024
Response from Bobby Johnson General Manager on 11 Mar 2024
Kira,Thanks for staying with us as we always appreciate the feedback of those that matters most-you. Have an excellent day

8/10 Good

Kritia

Liked: Cleanliness, staff & service, property conditions & facilities
Denise was awesome and ready to accommodate. She followed up and resolved any issues prompting fly and efficiently.
Stayed 3 nights in Feb 2024
Response from Bobby Johnson General Manager on 1 Mar 2024
Kritia,Thanks for the review of your stay, we truly appreciate it. Have an excellent day

6/10 Okay

Gregg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no one staffing the fri t desk on my arrival and no note explaining that the Front desk person was attending to another guest. Waited for 5 minutes which was fine except it was a little unnerving not knowing g where anyone was.
Stayed 2 nights in Feb 2024
Response from Bobby Johnson General Manager on 1 Mar 2024
Gregg,Doesn't sound like our usual service so I'm very apologetic that you experienced this. We pride ourselves on delivering top quality service and that wasn't your experience. On behalf of the staff here, please have a great day and our apologies once again.

6/10 Okay

Oneil

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The lady working overnight on the 25th of February was extremely rude and very unprofessional we asked her to help us with the heat in the room she gave us a attitude and was very rude please get rid of her
Stayed 2 nights in Feb 2024
Response from Bobby Johnson General Manager on 1 Mar 2024
Oneil,I'm so sorry you encountered someone that did not display the hospitality that I expect from each of our associates. I will definitely have a conversation with this associate. Thanks for staying with us.

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on 28 Feb 2024
Molly,Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day.

2/10 Terrible

Charles

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property photographs well but is in need of a rehabilitation. The bathroom in the room had dirty grout and the light fixtures were covered in rust/dust.
Stayed 1 night in Feb 2024
Response from Bobby Johnson General Manager on 27 Feb 2024
Charles,Noted, we will make sure we take your critique and make the needed changes. Have an excellent day!

8/10 Good

Ivan, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel on St. Charles Avenue. Great steak house on first floor and an excellent cafe a block away. Within walking distance of most downtown places, yet quiet.
Stayed 2 nights in Feb 2024
Response from Bobby Johnson General Manager on 27 Feb 2024
Ivan,Thanks for staying with us as we always appreciate the feedback of those that matters most-you. Have an excellent day.

8/10 Good

Ashley

Stayed 5 nights in Feb 2024
Response from Bobby Johnson General Manager on 20 Mar 2024
Ashley,Thanks for your review of our property as we always appreciate the feedback of those that matters most-you. Have an excellent day.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed being located right in the middle of the action!
Stayed 1 night in Feb 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

4/10 Poor

Agnes

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The coffee pot dirty. The phone wasn't working. The room had poor lighting. Room had no view. I had to wash the coffee pot before I could use it. No coffee pods were left the next day. No parking space but had paid for it in advance. TV didn't work in one of the rooms I had paid for
Stayed 2 nights in Feb 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
Agnes,So unfortunate that you experienced sub par service. Please forgive myself and my team as we are better than what you experienced. Have a great day and thanks for reviewing our property.

10/10 Excellent

Sean, Holbrook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
right on the parade route. Spacious room with high ceilings. Fitting for the area of old world style. Will stay again for madi gra
Stayed 3 nights in Feb 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Courtney

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect, clean, quiet, pet friendly and convenient spot to stay! My husband and I came to town as usual and we decided to try out The Lafayette and we were not disappointed. Front desk reception ladies were exceptionally friendly and nice, the bell men were super helpful and friendly as well. Nice restaurant right within hotel which made it so convenient to eat just make sure you pack a blazer and nice outfit because it’s not casual dining. Big park next door less than 1 minute out the Iobby to walk our dog so made staying super simple. Definitely will only stay here when we come back.
Stayed 1 night in Feb 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Lucrecia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an awesome staff the staff was excellent
Stayed 1 night in Feb 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

2/10 Terrible

Mitchell

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
We apologize that we were not able to meet your expectations. Have an excellent day

10/10 Excellent

Shona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Orleans stay
It’s a lovely hotel short walk from the Amtrak station and 10/15 min walk to the French quarter and steam boat ride and from nfl stadium too. It has a lovely steakhouse adjoining the hotel and a short walk to cafe/restaurant at the end of the street going to French quarter that does breakfast/dinner and tea. Also loads of bars and restaurants in the French quarter. Room have lovely beds walk in shower and coffee facilities in the room. As well as a tv if needed.
Stayed 5 nights in Jan 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay, Yet Could Use Some Updates
All the people I encountered working at the front desk were polite and helpful. Nothing bad could be said about the people! The room looks and smells like it needs to be updated. The closet smelled of mildew and old house. The bathroom needs the update the most. Windows painted shut, but for one. Regardless, would still come back due to the people and the location.
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

8/10 Good

John, McKinney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly, helpful, and quick to act when needed.
Stayed 2 nights in Jan 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful especially for our time to New Orleans we’ll definitely come back especially for the awesome staff in the front desk
Stayed 3 nights in Jan 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very cold during our visit so didn’t get to see all we thought we would see but Denise at the front desk had some wonderful ideas.
Stayed 2 nights in Jan 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

6/10 Okay

Heather, New Castle

Liked: Cleanliness, staff & service
The staff were great, the hotel restaurant looked nice. I didn’t partake as I didn’t pack for a fine dining experience. The heat didn’t seem to work well in my room and I heard a guest across the hall making the same comment as well. It was a cold snap in Nola so that may have had something to do with it, but the hallway and common areas were all very warm so not sure the issue with my room never being more that 67. The tv and phone in room also didn’t work, someone was sent to fix it but it only worked one night. I wasnt in the room much so fine, but being able to watch the news/weather would have been nice. My flight was delayed and the staff were nice enough to let me have a late check out, which I appreciated. Overall, for the cost of my trip (less than $400) it wasn’t a bad stay.
Stayed 3 nights in Jan 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

8/10 Good

Leonard, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

6/10 Okay

Lisa

Travelled with partner
Carpet in room felt dirty, the three pillows were tiny. Bathroom is old and toilet paper holders oddly placed.
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Mary

Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

2/10 Terrible

Declan

Disliked: Staff & service
Worst Experience Ever. DO NOT STAY HERE
This has been the worst hotel experience I have ever had. I prepaid my booking through hotels.com and upon check in I was mistakenly charged for the whole booking again. I went downstairs to the desk twice during my stay but the staff said only the manager could give me a refund. Since leaving I have called about 8 times. Multiple times I have been told my name and number would be left for the manager but I have been unable to get in contact with them. One front desk woman told me she could process my refund and email me a receipt. That was a lie and I received neither a refund or a receipt. Every time I call either the manager is in a meeting or has gone home for the day. I honestly don't know what to do at this point, the hotel is basically stealing from me.
Stayed 4 nights in Jan 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
Thanks for your review of our property. Have an excellent day!!!

6/10 Okay

Zachery

Stayed 3 nights in Jan 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Rahed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on 21 Feb 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!