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Reviews of Days Inn by Wyndham New Philadelphia

2 out of 5
Days Inn by Wyndham New Philadelphia
181 Bluebell Dr Sw, New Philadelphia, OH

Reviews

5.2
Rating 10 - Excellent. 49 out of 306 reviews" "
Rating 8 - Good. 43 out of 306 reviews" "
Rating 6 - Okay. 42 out of 306 reviews" "
Rating 4 - Poor. 61 out of 306 reviews" "
Rating 2 - Terrible. 111 out of 306 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen, Canton

Liked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

John

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Didn’t expect much for the price- not the cleanest or nicest place but beds were comfortable and it was quiet. Would stay again
Stayed 1 night in May 2024

4/10 Poor

David

Travelled with partner
Disliked: Amenities, property conditions & facilities
There was no soap in our room. I went to the desk early in the morning and nobody was in there. I kept ringing the bell and still no one came, so I had to go to Wal Mart and buy some body wash to take a shower with. I would never stay there again!
Stayed 1 night in May 2024
Response from Patricia DeSantis on 12 May 2024
Sir,I had came out to the desk shortly after the bell had rang, I had been in the laundry room.. Im currently in the process of hiring new staff

4/10 Poor

Deborah

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room was extremely dirty. We were so tired and it was so late or we would have left. The towel we placed down for a bath mat was brown after we wiped up the water. A place can be smaller and not fancy but it doesn't need to be dirty.
Stayed 1 night in May 2024
Response from Management on 12 May 2024
Thankyou for taking the time to review our property

4/10 Poor

Dairyen

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Our room was beyond disgusting, black mold visible every where , every blanket & sheet had a visible stains. Toilet seat fell off when I put it up to pee. The mirror in the bathroom looked like it had blood splatter on it. It was over all disgusting.
Stayed 1 night in Apr 2024
Response from Management on 12 May 2024
Thankyou for taking the time for your review

8/10 Good

Chelssey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean. Office lady was very kind and definitely works hard to keep the property clean and up kept!
Stayed 2 nights in Apr 2024

8/10 Good

David

Stayed 1 night in Apr 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 5 nights in Feb 2024
Response from Patricia DeSantis on 29 Feb 2024
Thankyou for taking the time to review our property

2/10 Terrible

Tyler

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience
It was a horrendous experience. Very dirty. Awful stains on towels. People screaming the entire time. Would not recommend for any reason. Its cheap but not worth it.
Stayed 1 night in Feb 2024
Response from Management on 17 Feb 2024
I apologize for the loudness of the property , When the situation occurred I had rectified immediately.

4/10 Poor

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities
There was literally dried up pee on the toilet seat and the mirror was dirty. I’m not even sure they cleaned the room. There’s also holes in the walls.
Response from Patricia DeSantis on 17 Feb 2024
Thankyou for taking the time to review our property, I will speak to housekeeping regarding these issues

10/10 Excellent

Yimy

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Management on 15 Feb 2024
Thankyou for taking the time review our property

2/10 Terrible

SUSAN

Travelled with family
Disliked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Management on 3 Jan 2024
Thankyou for taking the time to rate our property

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 30 Dec 2023
Thankyou for taking the time to rate our property

8/10 Good

Terry

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Management on 17 Dec 2023
Thankyou for taking the time to review or property

2/10 Terrible

Isaiah

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on 27 Dec 2023
Thankyou for rating our property

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms !
Stayed 1 night in Dec 2023
Response from Management on 11 Dec 2023
Thankyou for taking the time to review our property

2/10 Terrible

Constance

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 30 Nov 2023
Thankyou for taking the time to review our property

2/10 Terrible

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This is one of the worst hotels we have ever stayed in. The floor was not clean as evidenced by the sole of my white now black, socks! The heat had 2 settings - full blast heat or had to turn off and room got cold. No hot water. Ran the water in the bathroom faucet for 15 minutes and never got warm, let alone hot.
Stayed 1 night in Nov 2023
Response from Management on 21 Nov 2023
Thankyou for stating your concerns, Im looking into these issues

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 18 Nov 2023
Thankyou for taking the time to review our property

8/10 Good

Patti

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Management on 9 Nov 2023
Thankyou for taking the time toi review our property

8/10 Good

ROBERT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Clean, comfortable room with exceptional staff. Proximity to Walmart, Sheetz and I-77 are major conveniences for me.
Response from Management on 27 Oct 2023
Robert, Thankyou for your amazing review !!

10/10 Excellent

Isaiah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay longer stays for a good rate !
Stayed 1 night in Oct 2023
Response from Management on 27 Oct 2023
Isaiah, Thankyou for an amazing review ,

6/10 Okay

Raymond

Liked: Staff & service
Stayed 5 nights in Oct 2023
Response from Management on 28 Oct 2023
Thankyou Raymond for reviewing our property

2/10 Terrible

Jose

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 24 Oct 2023
Thankyou for reviewing our property

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks better than years ago
Stayed 1 night in Oct 2023
Response from Management on 22 Oct 2023
Thankyou so much for recognizing our changes , we look forward to seeing you again soon,

10/10 Excellent

Isaiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a nice place to stay
Stayed 2 nights in Oct 2023
Response from Management on 20 Oct 2023
Thankyou Isaiah for your great review

8/10 Good

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Management on 20 Oct 2023
Thankyou so much Isaiah.

4/10 Poor

Ken

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 14 Oct 2023
Thankyou for taking the time to review our property

4/10 Poor

Martha

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This property was not what the website explained. Listed Breakfast. Had none. Coffee available in room but pot was missing lid and no cups the first night. Shower very disgusting. So much Mold in shower and on ceiling of bath. Microwave was dirty with food still on plate that didn’t fit the microwave. Not even a chair to sit on and no table. This was the worst place I ever stayed at. It was cheap but that should not have anything to do with the condition of this place. Needs some serious update. Even had cobwebs.Everything dirty to the touch.
Stayed 3 nights in Oct 2023
Response from Management on 18 Nov 2023
I spoke to housekeeping regarding these issues you stated

6/10 Okay

Lynanne

Travelled with partner
I left a review yesterday about this property. It was very negative. I talked to the property manager. She is new to this establishment. No one made her aware of the quality of this room. She has updated several rooms so far. Also, purchasing new mattresses and pillows for every room. My husband said he got the best nights sleep in a very long time, even on our mattress which is only 1 year old.
Stayed 1 night in Oct 2023
Response from Management on 11 Oct 2023
Thank you and your feed back will help me with improvements. Hope to see you again.

10/10 Excellent

Rachel

Stayed 1 night in Oct 2023
Response from Management on 7 Oct 2023
Thankyou for taking the time to review our property. We look forward to seeing you again.

8/10 Good

Tonya

Travelled with pets, Travelled with partner
Our room was dirty. Hair and dirty soap scum in the shower dirty washcloth left in the shower bathroom sink wasn’t cleaned
Stayed 1 night in Sep 2023
Response from Management on 5 Oct 2023
I spoke to housekeeping regarding this. I do hope you give us another try.

8/10 Good

Sheila

Stayed 2 nights in Sep 2023
Response from Management on 21 Oct 2023
Thankyou for taking the time to review our property

6/10 Okay

James

Travelled with group
The room that I booked wasn't the one I got and the air conditioner only worked on low fan mode
Stayed 1 night in Sep 2023
Response from Management on 5 Oct 2023
Our front desk is open 24 hours , I wished you had brought it to our attention, I would have more than happy to change rooms for you.

2/10 Terrible

KOU, Fresno

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a heart attack and had to cancel the trip. No way to contact the hotel. Travelocity agent could not get a response. All phone numbers disconnected. Beware.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite all the horrible reviews the place wasn’t that bad. Good value for the money. No pool.
Stayed 1 night in Sep 2023
Response from Management on 28 Oct 2023
Thankyou James for reviewing our property

4/10 Poor

Randy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will not be going there ever. No chair in room towel bar was on floor. Tv had no channel guide and maybe 15 channel. room and door need to be panted
Stayed 1 night in Sep 2023
Response from Management on 12 Sept 2023
Thankyou for your review

8/10 Good

Richard

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Management on 12 Sept 2023
Thankyou for reviewing our property

2/10 Terrible

Mel

Disliked: Amenities
The hotel was gross and looked nothing like pics . Was also way too far away from where I was going to wedding . Did not stay here
Stayed 1 night in Sep 2023
Response from Management on 3 Sept 2023
If I remember correctly , you had came in stating the wedding was 45 minutes away , and that if you had some cocktails you wouldnt want to drive. You then asked for my help finding a hotel closer to the Venue. In which i did accomomodate in helping you find a different Wydham property.

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, very quiet. Pet friendly and this hotel trruly means that. It was only $15. For each dog.
Stayed 1 night in Sep 2023
Response from Management on 3 Sept 2023
Thankyou for your wonderful review. We look forward to seeing you again

8/10 Good

Alison

Liked: Cleanliness, staff & service
Checkin was quick by friendly counter employee. Facility is older with ni fancy amenities. Bed is comfy and air conditioning worked great… which was about all I was expecting.
Stayed 1 night in Sep 2023
Response from Management on 3 Sept 2023
Thankyou for taking the time to review our property

2/10 Terrible

Virginia

Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Regional Manager on 31 Aug 2023
Virginia, We apologize that you were not satisfied with the property.. Thank you for your patronage.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly and on top of things
Stayed 3 nights in Aug 2023
Response from Management on 29 Aug 2023
Davis , Thankyou for taking the time to review our property

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Regional Manager on 31 Aug 2023
William, Thank you for rating our property! We hope to see you again soon!

6/10 Okay

John

Stayed 1 night in Aug 2023
Response from Regional Manager on 26 Aug 2023
Thank you for taking the time and rating the property.

6/10 Okay

Jennifer

Liked: Cleanliness
Disliked: Property conditions & facilities
Response from Management on 24 Aug 2023
Thank you for rating our property.

2/10 Terrible

mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was a total dump. Virtually nobody was staying there for obvious reasons. Property picture shows a pool which was not even operating, was empty and needed many repairs. Listing said breakfast was included, which was not. I was sold a complete bait and switch product. I felt very unsafe at this property location.
Response from Regional Manager on 24 Aug 2023
Mark, Breakfast is a to go bag breakfast at the front desk. It is a shame that felt unsafe, Since the new manager has been on property there hasn't been any issues at all.

8/10 Good

Caitlyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Management on 24 Aug 2023
CaitlynThank you for taking the time and rating our property. We hope to see you again soon.

6/10 Okay

patrick

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property wasnt terrible. But the walls were very dirty Bedding was clean but had a cigarette burn on the top sheet. the bathroom was clean. We had to ask for towels and took out our own trash. we were there for 4 days and only seen hotel staff when we went to the office to get towels. All things considered, we will probably stay there again. Simply because it was quiet, the price was great, its conviently located , and we arent in our room much when we are in ohio.
Stayed 4 nights in Aug 2023
Response from Management on 20 Aug 2023
Thankyou for bringing these issues to our attention. We look forward to seeing you soon

4/10 Poor

John

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The experience was HORRIBLE. The floors were filthy and sticky. I had to wear shoes the entire time I was there, because every time I walked on the bare floor, I had to wash the bottoms of my feet. It wasn't just a little dirty, like they would be if I walked around outside without shoes... walking on the floors, would leave the bottoms of my feet BLACK, like TAR. Our first night's stay, there were only two towels provided in the room for a double occupancy. No hand towel, no washcloths, no floor mat. Because of the late check-in, I did not ask for these to be provided. The next morning, I spoke to the other occupants of the 2nd room that I reserved, and I was told the conditions were much the same, only with the addition of the fact that they did not have toilet paper, their refrigerator didn't work, and at least one of the beds had multiple curly black hairs on the sheets. The pillow had what looked like mucus encrusted in several places on it. When we returned from our out in town, event the beds weren't even made. The covers were simply thrown over the pillows. What a horrible experience! Also of note, is the fact that in the middle of the summer, the pool was empty and access to it was locked. Horrible, filthy experience.
Stayed 2 nights in Aug 2023
Response from Management on 12 Sept 2023
I Wish you would have discussed these matters with me when you were on the property, I Have since spoke to housekeeping.