2/5 Poor
Colin
Travelled with partner
26 Jul 2022
Disliked: Staff & service, amenities, property conditions & facilities
I restrict my review to purely factual issues leaving future customers to form their own opinions. The approach to this hotel is up a narrow steep road that is poorly maintained. The convenient car park is right outside of the hotel and car doors bang loudly during the night. Steep brick and concrete steps lead to the doors. There is an open seating area to the left which impinges on the portico. It is well used by families with noisy children. There is a slope up to the entrance but it would be a hard push for a wheelchair. Reception are confused and not well trained. There is no lift. Our second floor room was cheaply decorated in 1970s style with a rucked carpet. The towels were thin and cheap. There were soap dispensers rather than toiletries. WI-FI was only accessible in the lobby. The evening meal was passable. The menu was shortened with a restricted wine list of very cheap wines. Fortunately, there is a good Italian restaurant in New Ross. I suggest you miss the breakfast and go to Sid's Dinner just down the road towards New Ross with good parking and the best Irish breakfast we had during our visit to Ireland. The hot weather during our stay was made more uncomfortable by the rubber sheet management had thoughtfully placed on the mattress. Seeing some of the clientele I am not surprised. Doors in our corridor were spring loaded (I guess due to fire regulations) and people banged these noisily throughout the night competing with the drunks on the patio beneath. Grim.
Stayed 3 nights in Jul 2022