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Reviews of Hyatt Centric Wall Street New York

4.5 out of 5
Hyatt Centric Wall Street New York
75 Wall St, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 635 out of 1002 reviews" "
Rating 8 - Good. 218 out of 1002 reviews" "
Rating 6 - Okay. 76 out of 1002 reviews" "
Rating 4 - Poor. 39 out of 1002 reviews" "
Rating 2 - Terrible. 34 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberley, Queens Village

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find on Wall st. Very walkable to nearby restaurants and easy to get around. My room was large and clean and well stocked with toiletries.
Stayed 2 nights in May 2024
Response from Marquinn (Director of Front Office) on 21 May 2024
We appreciate your feedback. We hope to see you next visit to NYC. Please travel safely.

6/10 Okay

Yousuf

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Washroom too dark without door No niche for soap and shampoo
Stayed 4 nights in May 2024
Response from Marquinn (Director of Front Office) on 19 May 2024
We apologize for the negative impact on your stay. We hope you enjoyed your trip to NYC. Please travel safely.

8/10 Good

Paul Jiwoong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for one night. It’s in a great location and is a nice property.
Stayed 1 night in Apr 2024
Response from Marquinn (Director of Front Office) on 19 May 2024
We are glad to hear that you enjoyed your stay with us. Please come visit us again. Travel safely.

8/10 Good

kranthi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Marquinn (Director of Front Office) on 15 May 2024
We appreciate your feedback. We apologize for any negative impact on your stay. We hope that you made it to your destination safely.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting rooms, consider that the TVs run on old spectrum programming
Stayed 1 night in May 2024
Response from Marquinn (Director of Front Office) on 12 May 2024
We appreciate your feedback. Please have a great weekend. Travel safely.

10/10 Excellent

Liana

Liked: Cleanliness, staff & service, property conditions & facilities
Front deck was great, rooms where very nice
Stayed 1 night in Feb 2024
Response from Marquinn (Director of Front Office) on 9 May 2024
We appreciate the feedback. WE are glad to see that you enjoyed your stay with us. Please travel safely. We are hoping to see you next visit to NYC.

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Folks were very accommodating at her Hyatt Centric. Very helpful too. The walls are thin however and we could hear everything on both sides of our room.
Stayed 3 nights in May 2024
Response from Marquinn (Director of Front Office) on 7 May 2024
We appreciate your feedback. We do apologize for the negative impact on your stay. We are happy to hear the staff created a great stay for you. Please travel safely.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from Marquinn (Director of Front Office) on 5 May 2024
We appreciate your feedback. We hope you've made it to your destination safely. We look forward to see you next visit.

2/10 Terrible

Michelle Renee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dated, dirty, unpleasant and rude staff! We didn’t even make it past the lobby! I made a reservation at the JFK Marriott. The restaurant was closed and under construction. This place needs a major upgrade! In the process of receiving a refund! This NOT a 4.5 star hotel. It’s not even a 3 star. I asked Expedia if someone was paying them off to rank this as a 4.5 star hotel? JUST SHAMEFUL!
Stayed 1 night in May 2024
Response from Marquinn (Director of Front Office) on 5 May 2024
Thank you for your feedback. We apologize for the negative impacts on your stay. We appreciate you choosing to stay with us. Please travel safely.

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Marquinn (Director of Front Office) on 5 May 2024
We appreciate your feedback. Please travel safely.

10/10 Excellent

Claris

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 GREAT EXPERIENCE!! Would stay again.
Stayed 2 nights in Mar 2024
Response from Marquinn (Director of Front Office) on 2 May 2024
We appreciate the feedback. We are glad to see you enjoyed your stay with us. Please travel safely. See you next visit to NYC

10/10 Excellent

Junior

Liked: Cleanliness
Very good!
Stayed 2 nights in Apr 2024
Response from Marquinn (Director of Front Office) on 29 Apr 2024
We appreciate the feedback. Please travel safely.

10/10 Excellent

Jassy

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was close to many of the things we wanted to see and close to Subway. Lots of dining options nearby.
Stayed 3 nights in Apr 2024
Response from Marquinn (Director of Front Office) on 25 Apr 2024
We appreciate you choosing to stay with us. We hope to see you next visit to NYC. Please travel safely.

10/10 Excellent

aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Marquinn (Director of Front Office) on 25 Apr 2024
Thank you for your feedback. Please travel safely.

4/10 Poor

Chloe

Stayed 1 night in Apr 2024
Response from Marquinn (Director of Front Office) on 13 May 2024
We appreciate your feedback. We apologize for the negative impact on your stay. Please travel safely.

8/10 Good

Angele Jessica

Stayed 2 nights in Apr 2024
Response from Marquinn (Director of Front Office) on 12 May 2024
We appreciate your feedback. Please travel safely.

10/10 Excellent

Saras, Glenview

Stayed 2 nights in Apr 2024
Response from Marquinn (Director of Front Office) on 5 May 2024
We appreciate your feedback. We hope you made it to your destination safely. We hope to see you next visit to NYC.

10/10 Excellent

Meesah, Pickering

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it here! Friendly staff and awesome service!
Stayed 3 nights in Mar 2024
Response from Marquinn (Director of Front Office) on 10 Apr 2024
We appreciate the kind words. We're happy that the staff made your stay enjoyasble. Please come visit us again next time in NYC.Travel safely.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Marquinn (Director of Front Office) on 10 Apr 2024
Thank you for staying with us. We're glad you enjoyed your stay. Please come visit next time in NYC.

6/10 Okay

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful with the exception of the bed. It was more or less college dorm room futon at best. Great linens but the bed was very uncomfortable. Very disappointing given the rest of the room was 5 star.
Stayed 4 nights in Apr 2024
Response from Marquinn (Director of Front Office) on 8 Apr 2024
We apologize for the negative impacts on your stay. Our team leaders are reviewing your concerns and addressing them accordingly. Please travel safely and we hope to see you next visit.

10/10 Excellent

Summer

Stayed 1 night in Apr 2024
Response from Marquinn (Director of Front Office) on 8 Apr 2024
We appreciate your feedback. Please travel safely.

4/10 Poor

soonyoung

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When my family got into the room, 701, we heard an incessant noise from the hvac, so we made a complaint twice and finally moved to suite because all other room was fully booked. Important to mention they had earplugs on the bedside table; they most likely knew about the problem. The suite that we moved to, 1502, was too hot so we asked them to fix the room temperature while we were out, since the thermostat didnt seem to be working. When we got back, we realized they add cooled the room by opening the window, not by turning on the thermostat. First of all, it was not safe to open the window on 15th floors. They also did not explain why they hadnt fixed the thermostat yet. If youre gonna be a hotel, be a hotel properly. Second of all, the staff except manager were rude. They were extremely apathetic, and seemed very annoyed with us. Thankfully I only booked 2 nights. Definitely dont recommend this hotel.
Stayed 2 nights in Mar 2024
Response from Marcus Manning on 7 Apr 2024
Thank you for choosing to stay with us here at Hyatt Centric Wall Street, we truly appreciate your patronage. Thank you for the feedback about our hotel and our. We truly wish you give us second chance to show you that was just a misstep in our daily operations.Best Regards,

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean well run hotel. Staff was friendly and attentive. Great location.
Stayed 3 nights in Mar 2024
Response from Marquinn (Director of Front Office) on 5 Apr 2024
We appreciate the feedback. We hope to see you next visit to NYC. Please travel safely.

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities
Another excellent stay
Stayed 4 nights in Mar 2024
Response from Marquinn (Director of Front Office) on 2 Apr 2024
We appreciate your feedback. We are glad to see it was another excellent stay for you. We hope that you made it to your destination safely. We hope to see you next visit to NYC.

10/10 Excellent

Francia

Helpful staff
Stayed 1 night in Mar 2024
Response from Marquinn (Director of Front Office) on 31 Mar 2024
We appreciate you taking the time to provide us with your feedback. We hope to see you next visit to NYC. Please travel safely.

8/10 Good

Darlene

Stayed 3 nights in Mar 2024
Response from Marquinn (Director of Front Office) on 18 Apr 2024
We appreciate you taking the time to provide us with feedback. We are glad you chose to stay with us and hope to see you next visit to NYC.

10/10 Excellent

Princess

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay!
Stayed 1 night in Mar 2024
Response from Marquinn (Director of Front Office) on 19 Mar 2024
Thank you for your feedback. We are glad to hear it was a great stay. Please travel safely. We hope to see you next visit to NYC.

10/10 Excellent

John, Albany

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with family for a weekend visit. Best experience.
Stayed 2 nights in Mar 2024
Response from Marquinn (Director of Front Office) on 15 Mar 2024
We're pleased to see that you and your family had a wonderful stay with us. We hope to see you next visit to NYC. We appreciate the feedback and wish you safe travels.

6/10 Okay

Neha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marquinn (Director of Front Office) on 18 Mar 2024
We appreciate the feedback. Please travel safely.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marquinn (Director of Front Office) on 12 Mar 2024
Thank you for taking the time to provide feedback. Please travel safely.

10/10 Excellent

Asheley

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Marquinn (Director of Front Office) on 24 Feb 2024
We appreciate you taking the time to provide us with your feedback. We are happy to see it was an enjoyable stay for you. Please travel safely.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff were nice as well.
Stayed 1 night in Feb 2024
Response from Marquinn (Director of Front Office) on 21 Feb 2024
Thank you for providing feedback. We are glad to see that you enjoyed your stay with us. Please travel safely.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Leisure traveler
The hotel is beautiful and clean, and is in a great location. They do all of the big things well. It's the little things that I think they could improve on. Three small examples: The room was uncomfortably warm, and there was no way to adjust the temp. The sheets were rough and not comfortable. There was not a coffee maker in the room. If those 3 things were better, it would have been a top rating from me.
Stayed 2 nights in Feb 2024
Response from Marquinn (Director of Front Office) on 21 Feb 2024
We appreciate you taking the time to provide us with feedback. Glad to see there were parts of the stay was memorable. We will also look into the concerns you presented. Please travel safely and have a great day.

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Marquinn (Director of Front Office) on 19 Feb 2024
We appreciate you taking your time out to provide us with feedback. We are happy to see you enjoyed your stay. Please travel safely.

10/10 Excellent

Naimah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Marquinn (Director of Front Office) on 19 Feb 2024
Thank you for your feedback. We hope that you made it to your destination safely. Please feel free to contact us on your next visit to NYC. Travel safely.

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marquinn (Director of Front Office) on 7 Feb 2024
Thank you for your feedback. Please travel safely.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marquinn (Director of Front Office) on 5 Feb 2024
Thank you for taking the time to provide us with your feedback. Please travel safely. We hope to see you next visit to NYC

6/10 Okay

Nuvia

Liked: Staff & service
Spacing of the room/ And beds where not comfortable
Stayed 3 nights in Jan 2024
Response from Marquinn (Director of Front Office) on 30 Jan 2024
We appreciate you taking the time to provide feedback. Please travel safely.

10/10 Excellent

MARLENE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Marquinn (Director of Front Office) on 30 Jan 2024
We appreciate you taking the time to provide us with feedback. We look forward to seeing you on the next visit. Travel safely.

8/10 Good

Daniel

Stayed 2 nights in Jan 2024
Response from Marquinn (Director of Front Office) on 22 Jan 2024
We appreciate you choosing to stay with us. I hope you've made it to your destination safely.

10/10 Excellent

Isabella, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Marquinn (Director of Front Office) on 20 Jan 2024
We appreciate you choosing to stay with us during your last visit to NYC. Please travel safely.

10/10 Excellent

RENE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near the financial district, one world center, charging bull, battery park, Staten Island, oculus.
Stayed 4 nights in Jan 2024
Response from Marquinn (Director of Front Office) on 18 Jan 2024
We appreciate you taking the time to provide us with feedback. We hope you've made it to you destination safely. We look forward to seeing you in the future.

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location
Stayed 2 nights in Dec 2023
Response from Marquinn (Director of Front Office) on 8 Jan 2024
Thank you for the feedback. Happy New Year. Please travel safely.

10/10 Excellent

SERIF

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Nov 2023
Response from Marquinn (Director of Front Office) on 8 Jan 2024
Thank you for the feedback. Happy New Year. Please travel safely.

8/10 Good

andrew e

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Marquinn (Director of Front Office) on 8 Jan 2024
Thank you for the feedback. Happy New Year. Please travel safely.

4/10 Poor

Mohammed

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice room but boiling hot
The room was nice and spacious however, the room was boiling hot. We had to call guest services to inform us that closing the fan will end up cooling the room. Something that is not the usual norm. Moreover, there was construction in the morning. Something that may be out of your control but has an impact on our experience
Stayed 1 night in Dec 2023
Response from Marquinn (Director of Front Office) on 4 Jan 2024
Thank you for the feedback. Travel safely.

8/10 Good

Susan

Stayed 2 nights in Dec 2023
Response from Marquinn (Director of Front Office) on 4 Jan 2024
Thank you for the feedback. Travel safely.

10/10 Excellent

Jared

Stayed 3 nights in Dec 2023
Response from Marquinn (Director of Front Office) on 22 Jan 2024
Thank you for the feedback. We hope to see you next visit. Travel safely.

10/10 Excellent

Tab

Stayed 1 night in Dec 2023
Response from Marquinn (Director of Front Office) on 3 Jan 2024
Thank you for the feedback. We appreciate you staying with us. We look forward to your return in the future. Travel safely.

10/10 Excellent

Johanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect spot for our quick trip!
Stayed 1 night in Dec 2023
Response from Marquinn (Director of Front Office) on 3 Jan 2024
Thank you for the feedback. We appreciate you staying with us. We look forward to your return in the future. Travel safely.