Hypo-allergenic bedding, in-room safe, individually decorated

Reviews of Millennium Hilton New York One UN Plaza

4 out of 5
Millennium Hilton New York One UN Plaza
1 United Nations Plaza, New York, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 680 out of 1336 reviews" "
Rating 8 - Good. 286 out of 1336 reviews" "
Rating 6 - Okay. 148 out of 1336 reviews" "
Rating 4 - Poor. 96 out of 1336 reviews" "
Rating 2 - Terrible. 126 out of 1336 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kitana

Travelled with group
Liked: Cleanliness, amenities
It was fine, a great stay for a couple nights
Stayed 3 nights in May 2024

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean, quit place
Stayed 3 nights in May 2024
Response from Customer Service on 14 May 2024
Armando, it's delightful to know that you found the Millennium Hilton New York One UN Plaza to be clean and peaceful. We take pride in maintaining a serene environment for our guests and ensuring the property is spotless. We believe such an atmosphere greatly enhances the overall stay experience. We hope to welcome you back in the near future for another calm and tidy stay.Ratna HendriantoGeneral Manager

6/10 Okay

lynn

Liked: Cleanliness
Stayed 1 night in May 2024

4/10 Poor

Dion

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The deposit wasn’t accurate
Stayed 3 nights in May 2024
Response from Customer Service on 14 May 2024
Dion, we regret hearing about the discrepancy with the deposit during your stay. We strive to provide transparent and clear information about all charges and we apologize if this wasn't the case. We have extended a private message to you in hopes of gaining additional details. We want to learn more to ensure this doesn't happen moving forward, and to possibly address any unresolved matters for you. Thank you for your feedback.Ratna HendriantoGeneral Manager

10/10 Excellent

PAULOS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room view to the water part!
Stayed 4 nights in May 2024
Response from Customer Service on 14 May 2024
Paulos, we appreciate your wonderful review. The iconic views from Millennium Hilton New York One UN Plaza truly provide spectacular sights of New York. Your positive feedback is the reason we strive to provide our guests with unforgettable experiences. We hope to welcome you back in the near future for another enjoyable stay.Ratna HendriantoGeneral Manager

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe, great staff
Stayed 4 nights in May 2024
Response from Customer Service on 14 May 2024
Carol, thank you for this positive review. We're thrilled to learn that at the Millennium Hilton New York One UN Plaza, you felt secure and appreciated the performance of our dedicated team members. It's always our priority to ensure our guests feel safe and well-cared for during their time with us. We sincerely look forward to welcoming you back on your next visit to New York City.Ratna HendriantoGeneral Manager

8/10 Good

Bibek

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Bibek, thank you for choosing the Millennium Hilton New York One UN Plaza and for taking the time to share your rating. Though your rating doesn't include specific comments, we always strive to provide a better experience. We hope to have the pleasure of welcoming you back next time your travels bring you to New York.Ratna HendriantoGeneral Manager

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 14 May 2024
Christina, it's delightful to hear that you had a positive stay at Millennium Hilton New York One UN Plaza. As we strive to provide personalized and memorable experiences for our guests, it's great to know that our efforts resonate with you. We hope to have the opportunity to welcome you back for another enjoyable stay in the near future.Ratna HendriantoGeneral Manager

4/10 Poor

Martin, Schindellegi

Disliked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 14 May 2024
Martin, we regret that your recent experience fell short of expectations. We value each guest's feedback as it greatly aids us in continuously improving our service standards. As our goal is to ensure all guests leave with a positive impression of our hotel, we hope to have the opportunity to connect with you directly. Could you please provide us with your reservation details from your stay, including your full name, stay dates, and your confirmation/reservation number? We have private messaged you in hopes that we can achieve this. We look forward to hearing from you.Ratna HendriantoGeneral Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Always our go to place to stay!
Stayed 1 night in Apr 2024
Response from Customer Service on 13 May 2024
Jessica, we're thrilled to hear that the Millennium Hilton New York One UN Plaza is your preferred destination! We're humbly grateful that you consistently choose us for your travels, and we can't wait to welcome you back for your next visit. Hoping to make all your future stays just as remarkable, if not more.Ratna HendriantoGeneral Manager

10/10 Excellent

Linca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is well located
Stayed 2 nights in May 2024
Response from Customer Service on 12 May 2024
Linca, thank you for taking the time to leave a brief review. It's wonderful to hear that you appreciated the strategic location of Millennium Hilton New York One UN Plaza. Our central position close to numerous city attractions certainly makes it convenient for our guests' exploration plans. Thank you again for your feedback, and we look forward to welcoming you back in the future.Ratna HendriantoGeneral Manager

10/10 Excellent

Whycliffe

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Whycliffe, we're thrilled that your time at the Millennium Hilton New York One UN Plaza was special. Each unique aspect of your stay is important to us, from the view of the city to the warmth of our colleagues. Being ideally situated, we consider our location an added advantage for our guests. We take pride in offering a memorable experience. Do consider us when planning your next trip to New York. You are always welcome.Ratna HendriantoGeneral Manager

8/10 Good

Kiran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Near the UN
Stayed 2 nights in May 2024
Response from Customer Service on 12 May 2024
Kiran, it's great to hear you appreciated the Millennium Hilton New York One UN Plaza's prime location near the UN. We take pride in being situated in such an iconic and vibrant part of the city. Thank you for your review, and we hope to welcome you back in the future.Ratna HendriantoGeneral Manager

10/10 Excellent

Shashvat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 13 May 2024
Thank you for the wonderful rating, Shashvat!It's fantastic you enjoyed your time at Millennium Hilton New York One UN Plaza so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!Ratna HendriantoGeneral Manager

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 12 May 2024
Elaine, your high rating means immensely to us at Millennium Hilton New York One UN Plaza. It shows us that our dedication to providing an outstanding experience to our guests is truly appreciated. We aim to keep our hospitality unique to ensure a memorable stay. We're proud to be located in the heart of the city, offering easy access to marvelous destinations. We are already excited about the prospect of welcoming you back for another great stay in the future!Ratna HendriantoGeneral Manager

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to my meetings.
Stayed 3 nights in Apr 2024
Response from Customer Service on 7 May 2024
Peter, it's wonderful to hear you enjoyed your stay at the Millennium Hilton New York One UN Plaza due to its prime location. We're proud of our central proximity to many parts of the city, making it convenient for our guests. We hope the ease of reaching your meetings added to the quality of your trip. Our team members eagerly look forward to welcoming you back in the future for another excellent stay.Ratna HendriantoGeneral Manager

4/10 Poor

Aleksei

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on 6 May 2024
Aleksei, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.Ratna HendriantoGeneral Manager

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Apr 2024
Response from Customer Service on 3 May 2024
Katherine, it's great to hear that you regarded your experience at Millennium Hilton New York One UN Plaza to be very good. We are glad to have formed part of your memorable stay and look forward to hosting you in the future for another satisfying stay in our delightful, historic property situated within a vibrant neighborhood. Thank you for your positive feedback.Ratna HendriantoGeneral Manager

2/10 Terrible

Jahangir, North Reading

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Extra charge not known before.
Stayed 1 night in May 2024
Response from Customer Service on 2 May 2024
Jahangir, it's unfortunate to hear about the unforeseen charge. Transparency about rates and fees is essential to us. We have sent a private message to you in order to gather more details, further understand your experience and take appropriate actions. Please also consider contacting our Front Desk team directly to discuss your experience. We appreciate your feedback and thank you for bringing this matter to our attention.Ratna HendriantoGeneral Manager

8/10 Good

Jongduck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 3 May 2024
Jongduck, it's wonderful to see you had a positive experience at the Millennium Hilton New York One UN Plaza. We trust our unique setting and remarkable services played a part in your stay, and we hope you had an opportunity to explore the vibrant neighborhood surrounding us. We're thoroughly looking forward to welcoming you back on your next trip.Ratna HendriantoGeneral Manager

8/10 Good

Carol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
helpful staff
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Carol, we're pleased to hear that you found our team members at Millennium Hilton New York One UN Plaza to be helpful during your stay. Their dedication to providing excellent service is one of the details that truly set our hotel apart. We're glad you appreciated their efforts. We hope to welcome you back in the future for another enjoyable stay.Ratna HendriantoGeneral Manager

10/10 Excellent

Karla

Liked: Staff & service, property conditions & facilities
Staying here again
Stayed 3 nights in Mar 2024
Response from Customer Service on 30 Apr 2024
Karla, it's sincerely rewarding to know you're considering another stay at Millennium Hilton New York One UN Plaza. We appreciate your trust in our accommodations and services. We're looking forward to creating even more memorable experiences for you in the future.Ratna HendriantoGeneral Manager

8/10 Good

Tom

Travelled with partner
Sylvia was awesome! Great customer service
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Tom, we're thrilled that you appreciated Sylvia's outstanding service at the Millennium Hilton New York One UN Plaza. Our team members strive to provide memorable experiences for our guests, so comments like yours are very encouraging. We look forward to welcoming you back for another great stay in the future.Ratna HendriantoGeneral Manager

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Greater commendations convenient close to everything in Manhattan. And you get $30 to spend at the restaurant.
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Mercedes, your kind words about your stay at the Millennium Hilton New York One UN Plaza are truly appreciated. We're thrilled to know our convenient location made your Manhattan exploration easier. Isn't it wonderful to have everything so close by? The additional bonus of having a dining credit surely adds a delightful touch. We look forward to making your future visits just as enjoyable!Ratna HendriantoGeneral Manager

10/10 Excellent

Yaseera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, amazing view. Definitely staying there again
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Yaseera, it's wonderful to hear that you appreciated our hotel's cleanliness and our amazing views during your stay at Millennium Hilton New York One UN Plaza. We take great pride in providing top-notch services for our esteemed guests. Your intent to stay with us again is certainly the highest compliment and we look forward to your next visit with us.Ratna HendriantoGeneral Manager

10/10 Excellent

Kayanna Nikita Small

Liked: Amenities
Beautiful hotel, enjoyed my stay.
Stayed 3 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Kayanna, it brings us joy to hear that you enjoyed your stay at the Millennium Hilton New York One UN Plaza. We're lucky to have guests like you who appreciate the beauty of our property. We take great pride in offering a memorable experience and your positive feedback is a testament to our efforts. We eagerly look forward to welcoming you back for another delightful stay in the future.Ratna HendriantoGeneral Manager

6/10 Okay

Joseph

Travelled with partner
Disliked: Staff & service
I reserved a king room and was allocated a room with a queen-sized bed. Although the view from the (tiny) window was nice, it wasn't what I had expected from the photos on the website. Bathroom was not as clean as I would have liked (hairs on the ceiling, gross!).
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Joseph, we appreciate your feedback and regret to hear your stay didn't fulfil your expectations. It seems there has been some misunderstanding with the bed size and room photos, and we also take the matters of cleanliness into great consideration. To ensure we learn more about your experience and discuss it further, please feel comfortable to reach out directly to our Front Desk team. Thank you.Ratna HendriantoGeneral Manager

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Alexander, we're thrilled to hear that you found your stay at Millennium Hilton New York One UN Plaza satisfying. Our goal is always to provide a delightful experience catered to our guest's individual needs. Do come visit us again in the future—we're looking forward to providing you with another pleasant stay.Ratna HendriantoGeneral Manager

10/10 Excellent

Jennifer

Nice and clean rooms
Stayed 1 night in Jan 2024
Response from Customer Service on 23 Apr 2024
Jennifer, it's terrific to know that you enjoyed your stay at Millennium Hilton New York One UN Plaza. We take great pride in maintaining our rooms pristine for our guests' utmost comfort. Our team eagerly looks forward to your next visit for another memorable experience. Thank you for your wonderful feedback.Ratna HendriantoGeneral Manager

6/10 Okay

Ajay J

Liked: Property conditions & facilities
Disliked: Staff & service
rude staff
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Ajay, it's concerning to hear about the interaction you experienced. Uncourteous behavior is certainly not indicative of the level of service our team members strive to provide, as we are committed to excellent guest experiences and warm interactions. We take your feedback seriously and we'll address this with our team. We appreciate your patience and feedback.Ratna HendriantoGeneral Manager

2/10 Terrible

amoy

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Worst!
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
We appreciate you taking the time to share your feedback, Amoy.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.Ratna HendriantoGeneral Manager

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service
Long wait line
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Matt, it's regrettable to hear about your issue with the waiting time. We value your time and strive to provide our guests with a swift and smooth process. It's important to us that every guest has a favorable experience. We encourage you to communicate with our front desk to share more details about your experience. We would appreciate learning more so we can work on improvements. Please reach out to our Front Desk team directly so we can discuss this in greater detail.Ratna HendriantoGeneral Manager

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Hilton. It was definitely top notch accommodations. The city view is definitely worth the extra cost. The room was spacious and cozy and the bathroom was large with plenty of storage. The only unexpected charges I didn't like were the $300 security deposit which I'm assuming is $100/night. Most hotels are only $100 for your entire stay. Also they inform you of a "credit" for their restaurant, but don't inform you that you're getting charged whether you use this "credit" or not. The menu items were pricier than we would have expected to pay so we opted not to visit the restaurant at all. If I had known this credit was an actual charge then we would have at least made the cost worth it. The staff was super friendly and other than the constant maintenance on the middle elevator we really enjoyed our stay!
Stayed 3 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Amber, it's wonderful to hear that you enjoyed your stay at the Millennium Hilton New York One UN Plaza. We're pleased that you found our accommodations to be spacious, cozy, and appreciated the stunning city view.It's unfortunate to hear about the confusion regarding the security deposit and dining credit. Our goal is to provide transparent and upfront information about all charges. We'll certainly take note of your feedback to ensure clearer communication in the future.Your kind words about our friendly team members are much appreciated. We're thrilled to know they added positively to your visit. On a final note, routine maintenance is sometimes necessary to keep our property in shape, and we apologize if this caused any disruption.We sincerely hope you'll consider gracing us with your presence on your next visit to New York City, and perhaps, enjoy an exceptional dining experience at our restaurant.Ratna HendriantoGeneral Manager

10/10 Excellent

Gilbert King, philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got lucky and booked for a day NYC was supposed to get a snowstorm. From night to morning, suddenly everything was white. We spent the day outside and got to come back to a beautiful view that can be had from this location. Our stay also came with a $30 dining credit that we did not use but NYC in the snow is amazingly beautiful and we took advantage of being outside. The front desk was great with us. We hope to come back soon.
Stayed 3 nights in Feb 2024
Response from Customer Service on 13 Apr 2024
Gilbert, it's delightful to hear that you experienced the uniquely beautiful view of a snow-covered New York City from the comfort of the Millennium Hilton New York One UN Plaza. Our Team Members at the front desk are thrilled to know that they significantly contributed to your enjoyable stay. We genuinely appreciate your feedback and are excited to hear that you're looking forward to your return. We can't wait to serve you again soon!Ratna HendriantoGeneral Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Location, cleanliness and tranquillity were were all positive features
Stayed 3 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Charles, it's fantastic to hear you appreciated the tranquil surroundings, the spotless environment, and prime location of the Millennium Hilton New York One UN Plaza. Our mission is to accentuate these aspects to contribute to a memorable city getaway for our esteemed guests. We're thrilled that we succeeded with you, and we can't wait for the chance to host you again in the future.Ratna HendriantoGeneral Manager

10/10 Excellent

Dario, washington

Liked: Cleanliness, staff & service, property conditions & facilities
Safe area
Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Apr 2024
Dario, thank you for your Expedia review. We're glad to hear that you felt secure during your stay at Millennium Hilton New York One UN Plaza. Providing a safe and welcoming environment is one of our top priorities and it's delightful to know your stay reflected this. We hope to welcome you back in the future. Safe travels!Ratna HendriantoGeneral Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Robert, it's thrilling to know you had a favorable experience at the Millennium Hilton New York One UN Plaza. Our goal is always to exceed the expectations of our guests, and we're happy to hear that you were pleased with your stay. We eagerly anticipate your return, allowing us to offer you another memorable experience.Ratna HendriantoGeneral Manager

10/10 Excellent

Jeetendra

Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Thanks for the outstanding rating, Jeetendra!We're delighted your time at Millennium Hilton New York One UN Plaza was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.Ratna HendriantoGeneral Manager

10/10 Excellent

Sherry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Sherry, it's wonderful to see your high rating of Millennium Hilton New York One UN Plaza. We assume you had a positive stay with us, though without specific details we can't address your experience directly. We appreciate your choice to stay with us and hope we have the privilege of welcoming you back on your next visit to New York.Ratna HendriantoGeneral Manager

6/10 Okay

Augusta

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Thank you for sharing, Augusta.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.Ratna HendriantoGeneral Manager

6/10 Okay

Suzanne

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Was not aware property was under renovation. Room was very dark and windows covered as a result.
Stayed 5 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
Suzanne, we genuinely appreciate your feedback. We're sorry to hear that your experience was not up to your anticipation due to the current renovation process and the window situation of your room. Our goal is to ensure all our guests are informed about ongoing changes and we regret if this was not the case. We sincerely hope that the improvements we're making would elevate a guest's stay thereafter. Please reach out to our Front Desk team directly so they can learn more about your experience and discuss further about your time at our hotel. Thank you.Ratna HendriantoGeneral Manager

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the views of the East River and Skyline
Stayed 3 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
Robert, we're thrilled to hear that you savored the breathtaking views of the East River and Skyline from the Millennium Hilton New York One UN Plaza. Our location indeed offers a vibrant portrayal of the city's charm. We take pride in providing unique experiences to our guests and it brings us joy to know that we met your expectations. Your positive feedback is highly appreciated. We look forward to hosting you again for another memorable stay at our property.Ratna HendriantoGeneral Manager

10/10 Excellent

Yuhua

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 7 Apr 2024
Yuhua, we appreciate you taking the time to rate Millennium Hilton New York One UN Plaza. Our team is delighted to know you had a great experience. We pride ourselves on delivering top-notch service in our unique setting, and we look forward to welcoming you back on your next visit to New York.Ratna HendriantoGeneral Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great view and the room was actually a good size for NYC.
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
Charles, we're absolutely thrilled to learn you enjoyed our spacious rooms and the captivating views at Millennium Hilton New York One UN Plaza. NYC is a city like no other, and we aim to deliver a matching hotel experience. We appreciate your kind words and look forward to the opportunity to welcome you back for another wonderful stay in the future.Ratna HendriantoGeneral Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 5 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
James, we're thrilled to hear you found the Millennium Hilton New York One UN Plaza to your liking. Our team strives to provide a memorable experience for all our guests. We hope to have the pleasure of welcoming you again for another quality stay in the heart of New York City.Ratna HendriantoGeneral Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Maria, it's a pleasure to know you had a splendid stay at Millennium Hilton New York One UN Plaza. We are elated that you appreciated our unique offerings, making your stay memorable. Your positive feedback truly encapsulates the essence of our establishment and the vibrant neighborhood we're in. We take pride in our role as caretakers for your trips to the city, and we're eager for the chance to host you again on your next visit.Ratna HendriantoGeneral Manager

10/10 Excellent

Russell

Travelled with partner
Nothing exciting
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Russell, your concise feedback is appreciated. It seems we didn't fully meet your expectations regarding some elements of your stay. We're constantly striving to enrich our guests' experiences, aiming for more than just an average visit. Your insight helps us understand the areas where we can enhance our service. We hope you'll choose us in the future for a potentially more distinctive stay.Ratna HendriantoGeneral Manager

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Hannah, we appreciate that you took the time to leave a rating for the Millennium Hilton New York One UN Plaza. It seems like your stay was mostly enjoyable, and we're pleased about that. As we strive for excellence, however, we're always looking for ways to improve our guest experiences and we look forward to the opportunity to welcome you back in the future for an even more unforgettable experience.Ratna HendriantoGeneral Manager

10/10 Excellent

Esther

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful the view is gorgeous. Wasn’t expecting the lobby to look as nice as it did. There is a $100 hold they put on your card as insurance that they tell you about at check in and they also take out $30 for food.
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Esther, it's wonderful to hear you were captivated by the stunning views and attractive decor at Millennium Hilton New York One UN Plaza. We do inform our guests about the hold on the card to cover incidental charges like on-site dining, and we're pleased to know this didn't interfere with your positive experience. Thanks for the lovely review! We hope to welcome you back for another delightful stay in the future.Ratna HendriantoGeneral Manager

4/10 Poor

Diamond

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
For the amount of money spent the room didn’t look like the pictures.
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Diamond, we appreciate your feedback. It's disappointing to hear that your room did not meet your expectations, especially considering the value you anticipated. Images provided are usually indicative of the room category and decor, however, room layout and design may vary. Your feedback is valuable as it helps us improve the experience for all our guests. Thank you.Ratna HendriantoGeneral Manager