Rooftop terrace

Reviews of Truss Hotel Times Square

4 out of 5
Truss Hotel Times Square
515 Ninth Avenue, New York, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 689 out of 1404 reviews" "
Rating 8 - Good. 375 out of 1404 reviews" "
Rating 6 - Okay. 189 out of 1404 reviews" "
Rating 4 - Poor. 81 out of 1404 reviews" "
Rating 2 - Terrible. 70 out of 1404 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

John, Frisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean (They must have gone through recent renovations) It's close to Times Square and Port Authority for lots of transportation options; and close to the Theater District. The staff was kind and supportive. I'll return to this hotel again in the future.
Stayed 3 nights in May 2024
Response from Customer Service on 11 May 2024
John, it's wonderful to read that you were impressed by the cleanliness and convenient location of Truss Hotel Times Square. We're glad you found our team members to be friendly and supportive during your visit. We eagerly anticipate your return in the future.

8/10 Good

Maliq

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 10 May 2024
Maliq, thank you for taking the time to rate your stay at Truss Hotel Times Square. We appreciate your feedback and are thrilled to know we met your expectations. Looking forward to welcoming you again in the future.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was friendly and helpful. The room was clean but the window of our room was covered by fake ivy totally blocking any possible view out of it. The air conditioner worked but was very loud. I struggled to sleep with the noise. There was not a lobby area to really hangout in and the room was too small to have a chair so forget having the ability to read and relax. If you’re in NYC to see the sights and not hangout in the room then this hotel is a good location to be at, but not really a place to hangout. The rooftop was cool to check out.
Stayed 1 night in Apr 2024
Response from Customer Service on 7 May 2024
Paul, it's pleasing to hear that you found our team members at Truss Hotel Times Square to be friendly and helpful, and that the cleanliness of the room met your expectations. We note your feedback regarding the window decor and the noise from the air conditioning unit. For a more serene atmosphere, we can suggest different room types on your next visit. While our lobby's design is unconventional, we are glad you found our rooftop worth checking out. We pride ourselves on being a great base for exploring the city and look forward to accommodating you again.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Subway station and easy to walk to Times Square. Helpful reception staff. All very clean. Alot of building work around rear of hotel that was quite noisy but that's not the hotel's fault.
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Sarah, we're elated to read your review of Truss Hotel Times Square and to know that you appreciated our prime location, friendly reception team, and cleanliness standards. We also understand your comments regarding the external noise; our team endeavors to ensure a pleasant stay, despite factors beyond our control. Your understanding is highly appreciated. We look forward to welcoming you back for another memorable stay.

6/10 Okay

Aaron

Travelled with group
Disliked: Staff & service
Great location. Fairly clean-feeling rooms. Great air conditioning. But it’s understaffed. Terrible lighting in the rooms. The mattress is uncomfortable with a noisy plastic liner around it. Multiple staff members were rude at times. Called for clean towels and was told they had run out for the night. Hair dryer is very cheap and broke. The window shade lets in lots of light. Overpriced.
Stayed 2 nights in May 2024
Response from Customer Service on 7 May 2024
Aaron, thank you for your comments. It seems like you had a mixed experience with us. Our team appreciates your positive comments about the room cleanliness and our air conditioning. Your feedback regarding some aspects of your stay like room lighting, comfort of the bed, and the hair dryer have been noted. We regret any disappointment caused by interactions with our team and any inconveniences you encountered regarding the towel service and window shades. We always aim to deliver great value for our guests and we're sorry if your experience did not meet this expectation. Your constructive feedback will help us improve. Thanks again for your review.

6/10 Okay

Ravipreet Singh

Stayed 1 night in Apr 2024
Response from Customer Service on 7 May 2024
Ravipreet, thank you for taking the time to rate your stay. We see there's room for improvement based on your score and would appreciate any additional feedback you might have. Our team is committed to providing an exceptional experience, so your insights would be very valuable.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
We stayed here for 3 nights. We had a corner room on the 2nd floor, which seemed big for NYC. We haven’t actually stayed in the city before so we don’t have anything to compare it to, but it was much bigger than we expected. They made good use of the space with a full wall shelf for belongings. 2 big windows gave us lots of light. The air in the room stayed on constantly which was nice, as I need white noise to sleep. Unlike many other hotels, it actually did a great job keeping the room at a consistent temperature. Our room was cleaned and towels refreshed daily, which was unexpected - most hotels seem to do that only once every 2-3 days now. The shower was nice, although the floors were a little funky - stained grout maybe? The elevators could definitely use some signage. There are multiple, and some don’t go to all the floors. Some have “R” next to the floor numbers, which I assume means it goes to the apartments that share the building (I’m assuming R means resident), but we only figured this out through trial and error. We had to ask how to get to the rooftop deck because one elevator takes you to a locked door that you can’t open. It’s not intuitive at all. The gym was nice. They provide wipes to wipe the equipment down after use and signs remind you to do so, but I never saw anyone else wiping down equipment. Thus, I also wiped the equipment down before I used it. There was a sketchy dirty bathroom attached to the gym - don’t use it. Go to Cafe Aroma for bkfst!
Stayed 3 nights in Apr 2024
Response from Customer Service on 6 May 2024
Jennifer, it sounds like your stay at Truss Hotel Times Square was generally enjoyable. We're glad to hear your room exceeded your expectations in terms of size and amenities, contributing to your comfort during your three-night stay. It's wonderful to learn about your satisfaction with our daily room service.We appreciate your feedback regarding the shower floors and the elevator system—it contributes to the ongoing improvements we strive for. Also, it's unfortunate to hear about your gym experience; we'll make sure to double-check our gym cleanliness procedures.Your recommendation of Cafe Aroma for breakfast makes us curious to try it out! Thank you for sharing your stay experience and we look forward to better serving you on your next visit.

6/10 Okay

Ly

Travelled with family
Liked: Staff & service
It's a good location if you'd like to visit the Highline, Little Island or Times Square. The people who work there are friendly and prompt in their service. The building and lobby is shabby. The rooms are spare and clean but too dark. It could use more lights. The handheld shower spray didn't work which was a slight inconvenience.
Stayed 4 nights in Apr 2024
Response from Customer Service on 2 May 2024
Ly, it's wonderful to hear that you appreciated our prime location and the friendliness of our team members. We're glad that you found our rooms to be neat. However, we truly regret that you found the lighting to be insufficient and had a minor issue with the shower. We value your feedback as it helps us continually improve our guest experience. We hope you will give us another chance to show you the superior standards we strive for.

4/10 Poor

Austin

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The female front desk receptionists were rude and unwelcoming. When I first arrived, I waited 20 minutes for the receptionist to return to her desk and walked around searching for a restroom. However, upon my return, she yelled at me and another patron for wandering around the lobby, since there are no bathrooms on the first floor. I paid $350 to be hollered at by hotel staff. 10/10 would never stay here again.
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Austin, we're truly disheartened to hear about your less than pleasant encounter at the front desk. Respecting our guests' comfort and time is at the core of our service ethos. We apologize you felt disrespected. It is troublesome to hear about your experience relating to lobby navigation as well. Your feedback is greatly appreciated and essential to spoiling such unfortunate instances in the future. We do hope there will be another opportunity to restore your faith in our hospitality.

10/10 Excellent

Maxine

Stayed 3 nights in Feb 2024
Response from Customer Service on 2 May 2024
Maxine, thank you for your high-rating Expedia review! We are thrilled to hear that you had a great stay at Truss Hotel Times Square. We hope to have the pleasure of welcoming you back soon.

6/10 Okay

Suzanne

Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Suzanne, we see that your recent stay didn't entirely meet your expectations. We'd appreciate hearing more about what improvements could have made your experience better. Your feedback is crucial in making the necessary improvements. Thank you for your time.

6/10 Okay

Michael

Business traveller
Disliked: Amenities, property conditions & facilities
The cons: Felt like more of a budget hotel than the photos and website suggested. Staff kind of surly and not particularly warm (never responded to my "hello"s when coming and going). Zero atmosphere in the hotel - largely due to there being no communal areas/restaurants, etc. Tired rooms in need of a refresh. Shower kept playing up, spraying water everywhere through leaks, making an unholy vibrating noise when you had the temperature at a certain point. Annoying blinds in rooms that are tricky to control. Dirty furnishings (the armchair in my room was disgusting - I read to think what a blacklight would have shown). The pros: Great location. More in Hell's Kitchen than Times Square, which is actually much better. All the makings of a good basic hotel. Amazing gym for a hotel of its size - and in this area. Delightful housekeeping team. Comfortable bed. Noice toiletries. Cost is good - makes it easy to forgive the cons listed above. Easy to get taxis/Ubers. Solid iron and ironing board in the wardrobe.
Stayed 5 nights in Apr 2024
Response from Customer Service on 2 May 2024
Michael, we appreciate your balanced feedback regarding your recent experience. We're pleased you recognized the strategic location, well-equipped fitness center and our diligent housekeeping team. Your comfort is essential to us.However, we note your concerns about the overall atmosphere and about particular aspects in the room that weren't up to par. We're working relentlessly to elevate the experience, using valuable feedback like yours. Ensuring a warm, welcoming interaction from our team members is a priority and anything less falls short of our usual standards.Your satisfaction is important. We hope to have the opportunity to provide an even better stay on your possible return visit.

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was reasonable and small and the desk clerks all kind. Its a 3 story hotel surrounded ny a larger condominium complex/residences. Nice 14th floor roof deck shared with residences.
Stayed 3 nights in Apr 2024
Response from Customer Service on 2 May 2024
Susan, we're thrilled you had a positive experience with us at Truss Hotel Times Square. It's encouraging to know that you appreciated our kind team members at the front desk and enjoyed our shared rooftop deck. We appreciate your lovely review and look forward to welcoming you back in the future.

10/10 Excellent

Tenishia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed this hotel. It was close to everything that I needed. I’ll definitely book again.
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Tenishia, thank you for selecting the Truss Hotel Times Square for your stay and for sharing such compelling feedback. We're glad to hear the hotel's location met all your needs and it thrills us to know you're considering us for future trips. We look forward to welcoming you back!

10/10 Excellent

Datia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints, staff friendly and courteous
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Datia, it's great to hear that you enjoyed your stay at the Truss Hotel Times Square! We appreciate your positive comments about our friendly and courteous team members. We hope to make your next visit just as wonderful. Thank you for choosing us!

4/10 Poor

Bianca

Travelled with partner
Liked: Cleanliness, staff & service
I feel as though the decor of the actual hotel is what’s being paid for and not the actual rooms and services. When we we’re checking in we we’re told about some amenities including access to the rooftop, the mini bar and so on. When we get to our room there is no mini bar. Not even complimentary water in the fridge. Plus, the phone did not work. Nor did the outlets and usb ports. I also requested a city view room (which came with an up charge) and there was no proper view. I was very upset with this hotel and will not stay here again
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Bianca, your feedback is greatly valued. While it's disheartening to hear about your perceived discrepancy between style and functionality, please know we're completely committed to providing equal quality in both areas. Also, we regret you experienced technical trouble in your room. While it's rarely an issue, we always urge guests to report such matters for immediate problem solving. Furthermore, apologies for any mismatch between your expectations and the provided view. We hope that despite your recent experience, you may reconsider and allow us another opportunity to restore your faith in our commitment to excellence.

10/10 Excellent

Alex A, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
well-run hotel. front desk staff is very well trained.
Stayed 2 nights in Apr 2024
Response from Customer Service on 2 May 2024
Alex, thank you for your kind words regarding your stay at Truss Hotel Times Square. We're thrilled to know you recognized our dedicated front desk team members. We strive to provide a seamless experience for all our guests. Looking forward to your next visit!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and noise from road was a lot less than expected so slept well but the mattress and pillows probably helped as so comfortable. Staff really friendly and good food all around felt fairly safe but did walk on other side of road when going north.
Stayed 5 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Melanie, we're delighted to hear about your positive experience at Truss Hotel Times Square. Our central location is one of the features that our guests love, so it's great to hear that was the case for you as well. We're also thrilled to learn that our comfortable bedding and our team members' warm hospitality contributed to your enjoyable stay. Rest assured, we work hard to ensure a safe, welcoming environment for all our guests. We hope to welcome you back again soon for another stay.

6/10 Okay

Cheryl

Travelled with group
Liked: Staff & service
Disliked: Amenities
It was not located in times square the pictures on line made it look really nice. It was ok no food on premises. It was clean but not as expected it was a little worn around the edges.
Stayed 3 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Cheryl, thank you for sharing your observations. It's disappointing to hear that the hotel didn't entirely match your expectations, especially in terms of the presentation and availability of onsite dining. Though we are grateful for your note on cleanliness, we understand the structure's certain maturity might have given you a different impression. We appreciate your feedback, as it plays a significant role in our continuous effort to enrich our guest services. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Lee Anne

The staff is very nice and accommodating.
Stayed 4 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Lee Anne, thank you for your wonderful feedback. We're thrilled to hear that our team members at Truss Hotel Times Square left such a positive impact during your stay. Your encouraging words will be shared with the team as an affirmation of their hard work. We can't wait to welcome you back in the future.

8/10 Good

Tihira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Tihira, it's wonderful to see a 4-star rating, and we are thrilled you had a satisfying stay at Truss Hotel Times Square. We appreciate your feedback and can't wait to welcome you back on your next visit. Thanks for choosing us!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Steven, thank you for choosing Truss Hotel Times Square and sharing a fantastic rating on Expedia. It's a pleasure to know your stay was satisfactory. We cherish your patronage and await your return for another remarkable experience.

10/10 Excellent

Donna

Travelled with group
Liked: Property conditions & facilities
Loved the location and the more than helpful staff. Rooms are a very good size for New York. Full size mirror with a convenient plug nearby. Sometimes a little street noise but didn’t keep me up. Close to Times Sqare and the Theatre district.
Stayed 3 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Donna, it's great to hear that you appreciated the strategic location of Truss Hotel Times Square and the assistance provided by our team members. Our aim is to offer comfortably-sized rooms with thoughtful amenities, and we're glad you noticed. While city life can sometimes seep through, we're relieved to learn this did not interfere with your rest. Your kind words about our proximity to Times Square and the theatre district are much appreciated. We hope to host you again soon!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Thank you for the 5/5 rating, Jessica!It's excellent you enjoyed your time at Truss Hotel Times Square so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Amanda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Enjoyed our stay here, staff was friendly and informative. The luggage hold they offer is very convenient!
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Amanda, thank you for your wonderful feedback regarding your stay at Truss Hotel Times Square. We're elated to know you found our service to be friendly and informative and appreciated the convenience of our luggage hold offering. Looking forward to welcoming you back in the near future!

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff was very accommodating. Room was clean and orderly, hotel stay included rooftop access with a great overlook of the city. Definitely would stay again !
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Andrew, thank you for sharing your positive experience at Truss Hotel Times Square. We're thrilled to hear you appreciated our prime location and found our team members accommodating. How wonderful that you were able to enjoy the stunning city views from our rooftop. It will truly be a pleasure to welcome you back for another rewarding stay!

6/10 Okay

Clive

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Thank you for sharing your feedback, Clive.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

8/10 Good

Brett

Stayed 1 night in Apr 2024
Response from Customer Service on 10 May 2024
Brett, it's wonderful to know you enjoyed your stay at Truss Hotel Times Square. We sincerely appreciate your rating and look forward to welcoming you back on your next visit to Times Square.

4/10 Poor

Shernell

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s Okay , Nothing Special
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Shernell, we're saddened to see that your stay didn't meet your expectations. We strive for more than okay and average, intending to provide unique and memorable experiences to our guests. We'd appreciate another opportunity to impress you should your travels bring you back this way.

6/10 Okay

Ann

Travelled with family
Liked: Staff & service
The shower was disgusting I actually put a towel down bc I did t want to stand in it.
Stayed 2 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Ann, it is regrettable to learn about the maintenance issue you encountered in the bathroom. We strive to maintain the highest standards of cleanliness and are sorry this was not the case during your stay. Rest assured, this will be addressed with our housekeeping colleagues immediately. Despite this experience, we hope you will consider staying with us again so we can deliver a more satisfactory experience.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service!
Stayed 2 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Alex, we're thrilled to hear that you were impressed with the service at Truss Hotel Times Square. Our team members always aim to provide unparalleled service for a memorable stay. We hope to welcome you back in the near future.

6/10 Okay

Parag

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Parag, it seems like you had a mixed experience with us. Your feedback is essential, and we encourage you to share any specific areas where we could improve. We're committed to making your next stay exceptional.

8/10 Good

Ramakrishna, Acton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to Times Sq. Very nice to stay!!
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Ramakrishna, thank you for choosing Truss Hotel Times Square and sharing your positive experience. We're delighted to hear that our prime location near Times Square enriched your stay. Looking forward to welcoming you back in the near future.

6/10 Okay

Marimir

Travelled with group
Liked: Cleanliness, staff & service, amenities
Poca iluminación en la habitación.
Stayed 3 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Marimir, gracias por compartir tus comentarios. Es lamentable saber que la iluminación de su habitación no cumplió con sus expectativas. Nuestro equipo está dedicado a mejorar las experiencias de los huéspedes y su comentario sobre la iluminación adecuada sin duda nos guiará. Tenga en cuenta que nuestra recepción siempre está lista para ayudar con los ajustes de la habitación para futuras visitas.

8/10 Good

June

Liked: Amenities
Hotel was fair beds uncomfortable Staff very nice Some areas around hotel not pleasant
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
June, thank you for sharing your review. We're delighted to know that our team members at Truss Hotel Times Square impressed you with their kindness. However, we're sorry to hear that you found some external areas less inviting and the bedding uncomfortable. Rest assured, your comfort is our priority, so we have taken note of your feedback. We hope for another opportunity to provide you with a more comfortable stay.

10/10 Excellent

Anna

Stayed 2 nights in Apr 2024
Response from Customer Service on 7 May 2024
Anna, thank you for your excellent rating of Truss Hotel Times Square! We're so glad to hear you had a memorable stay. We would love to welcome you back on your next trip to Times Square. Safe travels!

10/10 Excellent

Nickeisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Nickeisha, it's wonderful to know that the Truss Hotel Times Square provided such stellar service during your stay. Our team members are always happy to go the extra mile to ensure your time with us is exceptional. We hope to welcome you back in the near future. Thank you for your gracious feedback.

2/10 Terrible

Jason

Stayed 1 night in Apr 2024
Response from Customer Service on 6 May 2024
We appreciate your feedback, Jason.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

GIANNELLI

Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
Giannelli, thank you for leaving a stellar rating for Truss Hotel Times Square! It's wonderful to know you enjoyed your stay. We're excited to welcome you back on your next visit to Times Square.

8/10 Good

Donna

Travelled with family
Liked: Amenities, property conditions & facilities
Overall nice
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Donna, thank you for the review. It's great to hear you had a pleasant stay at Truss Hotel Times Square. We pride ourselves on creating a delightful experience for our guests, and we're glad we met your expectations. We hope to see you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flawless check-in and check out process. Great friendly staff, allowed me to check in early during my stay. Would definitely stay again. Keep up the great work Truss!
Stayed 2 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Richard, it's delightful to hear about your seamless experience. We're glad our Truss Hotel Times Square team members were able to accommodate your early check-in. It's heartening to know that you'd consider us for your future stay. Keep safe until then!

6/10 Okay

Sandip, San Diego

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Sandip, considering your rating, it appears your stay at Truss Hotel Times Square may not have fully met your expectations. We would appreciate further details about your experience, to help us make necessary improvements. We hope you'll give us another chance to enhance your impression of our hotel.

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
I was very happy the service desk very kind and rooms was clean every day will stay here again
Stayed 4 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
Byron, thank you for sharing your delightful experience at Truss Hotel Times Square. We're glad to hear that you appreciated the assistance from our service desk team and found our rooms meticulously maintained. It's especially wonderful to learn that you're already planning a return visit. We look forward to welcoming you back!

8/10 Good

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Thanks for the great rating, Clark!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Truss Hotel Times Square soon, we'd love to have you back!

8/10 Good

Silvia

Liked: Property conditions & facilities
Convenient for a city break
Stayed 3 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
Silvia, it's great to hear that you found the location of Truss Hotel Times Square to be advantageous for your urban getaway. We hope your stay was enjoyable and comfortably suited all your needs. Your feedback is appreciated and we welcome the chance to serve you again in the future.

10/10 Excellent

anthony

Liked: Cleanliness, property conditions & facilities
Awesome
Response from Customer Service on 5 Apr 2024
Anthony, it's great to hear you had an awesome experience at the Truss Hotel Times Square. Your feedback is appreciated and we look forward to welcoming you back for another superb visit!

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
Paul, thank you for taking the time to rate your experience at Truss Hotel Times Square. We are pleased to know that your stay was satisfactory. We aim to consistently deliver a quality experience and hope to see you again soon for another stay.

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly staff.
Stayed 4 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Elisabeth, it warms our hearts to hear such a glowing review of Truss Hotel Times Square. We're thrilled that your stay was made special by our immaculate rooms and amiable team members. We look forward to welcoming you back for another memorable experience soon.

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Decent stay for 4 nights. Walkable to Time Square, Penn Station, and Hudson Yard. Standard NYC room.
Stayed 4 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Stephen, it's great to know you appreciated the walkability of our location during your four-night stay. However, we understand we have room for improvement. We're continually striving to elevate our guest experiences, so your feedback is appreciated. We hope to earn a higher rating during your future visits.

10/10 Excellent

MICHELLE, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr jay Abbott my associate always love this hotel and stay her very oftern love the recognition frpm all the starff there
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Michelle, we are thrilled to know that Truss Hotel Times Square remains a favorite for Mr. Abbott. Our entire team appreciates his continued patronage and recognition. We're looking forward to hosting him again soon.