Room, 2 Queen Beds, Non Smoking
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Reviews of Days Inn & Suites by Wyndham Jamaica JFK Airport

2.5 out of 5
Days Inn & Suites by Wyndham Jamaica JFK Airport
9565 Tuckerton St, Jamaica, NY

Reviews

6.0
Rating 10 - Excellent. 59 out of 446 reviews" "
Rating 8 - Good. 120 out of 446 reviews" "
Rating 6 - Okay. 98 out of 446 reviews" "
Rating 4 - Poor. 80 out of 446 reviews" "
Rating 2 - Terrible. 89 out of 446 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

kerice

8/10 Good

Maurice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great helpful and friendly the area around the hotel was not bad wasn’t the best but the hotel itself was good and I said the staff was really wonderful
Stayed 1 night in Oct 2022

4/10 Poor

George

Disliked: Cleanliness, property conditions & facilities
We chose this hotel because of the free shuttle service to Fed. Cir., which worked well--friendly driver. The hotel itself is situated in a ghetto-looking neighborhood with graffiti, noise (deafeningly-loud rap music blasting from car being repaired outside hole-in-the-wall garage), and garbage-strewn streets. I realize that prices are higher in NYC, but for the $120.00 price range, we were expecting more. Walls inside and out of the rooms need paint over spackling repairs--shabby appearance overall. Service is par for fast-paced (little-time-for-you) NYC--not what we experienced in the Azores just before arriving at JFK on our trip--sharp contrast. Needing bottled water and vending machine in hotel not working, we walked (at night) two blocks to gas station/convenience store with bars on window and no inside access. (That probably says something about safety in this area.) On the way, we passed what we thought was a dead body on the sidewalk--slight movement indicated it was an alive homeless person sleeping on sidewalk. We did not feel safe in this area. Breakfast was included, but sparse selection. Maybe it's just NYC, in general, that made us feel uneasy, but we did not feel safe. On our next trip through this airport hub, we hope to find something better to fit our price range. We will avoid this area.
Stayed 1 night in Sep 2022

2/10 Terrible

Pierre

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never use expedia again. you placed us in the middle of a Mad Max movie!!!!!I have never experienced such a totally bad area. Shame on you!!! You SUCK!!!!!This hotel may as well have been located on the island of Jamaica...after a hurricane!!!!!!
Stayed 1 night in Sep 2022

2/10 Terrible

Tracey Z

Disliked: Staff & service
Stayed 1 night in Oct 2022

2/10 Terrible

Allison

Stayed 1 night in Oct 2022

4/10 Poor

Gill

Travelled with family
Disliked: Cleanliness
totally disappointing
Stayed 2 nights in Sep 2022

8/10 Good

Mauree Elizabeth

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Ahmet

Stayed 2 nights in Sep 2022

6/10 Okay

Regina

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I liked its convenient location to the airport but found the reception area to be dirty. However my room was fine.
Stayed 1 night in Sep 2022

10/10 Excellent

Deborah

Stayed 1 night in Sep 2022

4/10 Poor

Amanda

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I honestly felt unsafe outside of the property. There was no true parking even though the link said there was. Disappointed.
Stayed 1 night in Sep 2022
Response from Jamie on 27 Sept 2022
There is a parking lot in the back of the hotel however once it is ful guests park around the building.

4/10 Poor

Dylan Rose

Stayed 2 nights in Sep 2022

8/10 Good

Sean I

Business traveller
Liked: Cleanliness, staff & service, room comfort
My stay was a good one. Room was clean and was comfortable.
Stayed 1 night in Sep 2022
Response from Jamie on 27 Sept 2022
Thank You for staying with us.

6/10 Okay

Skippy Duewayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instead the hotel is great, no issues whatsoever, staff and service was great, but I couldn't complete my five nights stay there as I wasn't comfortable going outside of the hotel so I had to check out three days early. I requested a refund but nothing yet and I left there from Sept 10.
Stayed 5 nights in Sep 2022
Response from Jamie on 26 Sept 2022
The refund has to come from where you booked. The card, which belongs to expedia, was refunded.

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
Stayed 1 night in Sep 2022

8/10 Good

Lavinia

Stayed 2 nights in Sep 2022

8/10 Good

Jonathan

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
This hotel was right on par for the $$. It is not located in the best area but was overall good for a short trip. There are several on-site parking spots and the hotel rooms seem to have been recently renovated. I would stay here again as long as the price stays fair
Stayed 2 nights in Sep 2022
Response from Jamie on 23 Sept 2022
Thank you for staying with us!

8/10 Good

Ramon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Jamie on 23 Sept 2022
Thank you for staying with us!

6/10 Okay

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting here was difficult. JFK had no "welcome" system. The "link" to hotels did not work. There had been no information in writing that I was not getting the "free airport shuttle" from the airport, but only after taking the airtrain to Federal Circle. After two days traveling, I was exhausted and my phone battery was drained trying to find anyone who could tell me this. Once I connected with the front desk person, I began to see that I could actually get there.
Stayed 1 night in Sep 2022
Response from Jamie on 26 Sept 2022
I know it is very confusing dealing with the airport, I hope we were able to clear things up for you!

4/10 Poor

Terez

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was clean but the surroundings was sketchy. The attitude of the staff in answering questions especially the man there in the afternoon attitude was atrocious.
Stayed 2 nights in Sep 2022
Response from Jamie on 26 Sept 2022
I do apologize, i am aware outside is not ideal and we will work hard to correct any issues you have experienced.

2/10 Terrible

Ricardo

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Shuttle service not working, waiting for an hour and did not arrive, finally taking an Uber to go to the hotel. Door did not locked. Bed sheets dirty. Breakfast only a a coffee with a bagel that it. Never come back to this hotel
Stayed 1 night in Sep 2022
Response from Front Desk on 22 Sept 2022
We apologize for the inconvenience, we will make sure these issues are looked at and handled as soon as possible

2/10 Terrible

Russell, Sandys

Disliked: Staff & service
The night reception staff was horrible.. Very indecent and very bad attitude .. Zero sense of customer service .. Management should lool into this matter ..
Stayed 1 night in Sep 2022
Response from Jamie on 22 Sept 2022
I will thoroughly look into this matter thank you for letting me know

2/10 Terrible

Brittany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad
There shuttle Van hit my car twice, they charged my card triple took 3 days to refund
Stayed 2 nights in Sep 2022

6/10 Okay

Ejisel

Travelled with family
Liked: Cleanliness, property conditions & facilities
The area is very dirty. Metro station is not too far but the way to to the metro station is very sketchy. I would recommend women to stay here alone.
Stayed 3 nights in Sep 2022
Response from Jamie on 19 Sept 2022
We are aware the outside is not ideal. I hope inside where you stayed was accommodating.

6/10 Okay

Tito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My deposit hasn't been returned and dealing with the staff when you call the hotel is horrible. They are rude.
Stayed 2 nights in Sep 2022
Response from Jamie on 19 Sept 2022
I do apologize on behalf of the staff for any rudeness. The deposit will be back within 5-7 business days.

2/10 Terrible

Ian

Travelled with partner
Disliked: Staff & service
Evening check in chap was great. Morning receiptioninst with pulled up black hoodie was rude and unhelpful.
Stayed 4 nights in Aug 2022
Response from Jamie on 19 Sept 2022
We will work hard to fix the issues you have encountered.

8/10 Good

Meena

Travelled with group
Liked: Staff & service, property conditions & facilities
Overall. I enjoy my stay. And will definitely choose this hotel again.
Stayed 3 nights in Sep 2022
Response from Jamie on 19 Sept 2022
Thank you for staying with us!

2/10 Terrible

Coleridge

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Location is untidy, the staff was not professional, complained about my key not working and my room left unlock after cleaning and a guy at the front desk was more concerned about how i asked the question and seriously insulted me. Not recommended.
Stayed 2 nights in Sep 2022
Response from Jamie on 19 Sept 2022
We will work hard to fix the issues you have encountered.

10/10 Excellent

Mohamad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great
Stayed 1 night in Sep 2022
Response from Jamie on 15 Sept 2022
Thank you for the positive feedback!

6/10 Okay

Manoj

Liked: Cleanliness, staff & service
Disliked: Amenities
Room was ok.. only issue was that parking is very limited, literally had to park near a dumpster and broken down cars.. The surrounding didnt look safe and perfect for car break ins and theft. Service desk person was helpful and professional. If you are not travelling by car, this property is recommended as its a great service for the cost.
Stayed 1 night in Sep 2022
Response from Jamie on 15 Sept 2022
I know outside is not ideal, I hope we did everything in our power to make it nice inside.

2/10 Terrible

Adelita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing I like about this property. To be a Wyndham chain I was expecting more. The conditions of the location is horrible. Its in an abandoned location . Nothing except old vehicles park all area the property. Its 4 miles from the airport or 20 drive. Paking is like maybe 5 vihicle. I don't understand why would the rating been that high for a deplorable location. Its scary as hell. I felt really unsafe. My door couldnt lock properly. I had to call the front desk and slammed it couple times in order for it to close. Its just a real embarrassment to walk out a property like this... And its a shame Wyndham has its name attached to something like this. My advice NEVER go there.
Stayed 1 night in Sep 2022
Response from Jamie on 15 Sept 2022
Unfortunately there is nothing we can do about the location. All we can do is keep the property INSIDE nice and clean.

2/10 Terrible

Michael

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The airport shuttle took a long time to arrive and the airport direct lines were not answered. This is a problem if you don’t have a local phone and are roaming. Reception staff were sloppy and presented themselves poorly. They communicated poorly although they were not actually rude they were far from welcoming. The immediate area surrounding the hotel and the reception were dirty and wrecked cars parked right next3 to the hotel need to be removed. The room itself was clean but the corridors and elevator were not
Stayed 1 night in Sep 2022
Response from Jamie on 15 Sept 2022
We are sorry your experience was not welcoming. We will work hard to correct the issues you have experienced.

8/10 Good

Felicia

Stayed 2 nights in Sep 2022
Response from Jamie on 15 Sept 2022
Thanks for staying with us!

4/10 Poor

Mohamed

Disliked: Staff & service, amenities
Area around the hotel is terrible and service is below average. Disappointed to say the least
Stayed 4 nights in Aug 2022
Response from Jamie on 15 Sept 2022
We are aware outside is not ideal, I would suggest looking at surrounding areas before booking hotels

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Would stay here again
The area is rough, but I was pleasantly surprised by the cleanliness and comfort of the room
Stayed 1 night in Sep 2022
Response from Jamie on 7 Sept 2022
Thank You for the positive feedback! We are aware the outside is less than ideal, however, I hope we managed to make up for it on the inside!

2/10 Terrible

Elad

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent family stop over
Front desk staff were very welcoming & helpful. Room was clean & comfortable with amenities we didn't expect like a microwave & fridge. There is a shuttle that runs on the hour back to the airport. Breakfast doesn't start until 7 so if you have an early checkout, you can't take advantage of it which is a shame
Stayed 1 night in Aug 2022
Response from Jamie on 6 Sept 2022
Thank you for the positive feedback! Please come and stay with us again!

6/10 Okay

DEBRA

Travelled with partner
It was affordable for a quick sleep. The area itself didn't seem safe. It says parking free there's only about 10 stalls and it doesn't make you feel confident parking as there are a bunch of stripped and abandonned cars right next to the hotel.
Stayed 1 night in Aug 2022
Response from Jamie on 6 Sept 2022
We are aware that the outside is not ideal, unfortunately some things are out of our control. I hope we did everything we could inside the hotel.

6/10 Okay

Beth

Travelled with family
Disliked: Amenities
This hotel was great in that it had a shuttle to/from JFK airport. I arrived late and left early -- the shuttle driver was very nice and he waited for a passenger whose flight was late. However, the property is not in a very nice area -- rather scary. The bed was fine, but the floor was somewhat dirty. It was also rather loud, both from some people arguing in their room as well as very loud from the street. I am not planning to stay there again.
Stayed 1 night in Aug 2022

2/10 Terrible

Opal

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Was is an unsafe area…my second room did not confirm and I could not stay with 3 adults in one room. I had to book another hotel at the last minute
Stayed 1 night in Sep 2022

2/10 Terrible

Khalid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Probably one of the worst hotel experiences ever. Beware this is one of the worst areas in NYC. Staff is super rude and indifferent. Room had the bathroom flood and all the staff would do is hand us a mop to clean it up. Fridge was leaking water too. Staff would constantly use swear words in their regular vocabulary.
Stayed 2 nights in Sep 2022
Response from Jamie on 7 Sept 2022
Thank You for letting me know. We will work hard to correct all the issues you have experienced.

8/10 Good

JoVonn

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to airport
Nice hotel for the price. Shuttle service provided to JFK and free breakfast is a nice perk.
Stayed 2 nights in Aug 2022
Response from Jamie on 7 Sept 2022
Thank You for the positive feedback!

4/10 Poor

Michael

Disliked: Cleanliness, staff & service
Woke up and the toilet had overflowed during the night. Called for a plunger and never received it. Gross.
Stayed 1 night in Aug 2022
Response from Jamie on 7 Sept 2022
We will work hard to fix the issues you have experienced.

10/10 Excellent

JODIANN O

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. I was so happy to hear that they offer shuttle bus service to JFK AIRPORT.
Stayed 1 night in Aug 2022
Response from Jamie on 31 Aug 2022
Thank you for staying with us! Please come again!

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Continental Breakfast needs improved menu.
Stayed 1 night in Aug 2022
Response from Jamie on 31 Aug 2022
Breakfast is currently Grab & Go not continental, but thank you for the feedback!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Jamie on 29 Aug 2022
Thank You for the positive feedback, Please come back again!

4/10 Poor

Daniel

Stayed 1 night in Aug 2022
Response from Michelle on 31 Aug 2022
Thanks for the feedback.

8/10 Good

Clover

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The over stay was great
Stayed 4 nights in Jul 2022
Response from Jamie on 29 Aug 2022
Thank you for your positive feedback, We would love to have you stay again!

2/10 Terrible

angelo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 4 nights in Aug 2022
Response from Jamie on 29 Aug 2022
I am sorry you experienced issues during your stay. I wish this was more specific so we could easily address them.