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Reviews of Franklin Guesthouse

4 out of 5
Franklin Guesthouse
214 Franklin Street, Brooklyn, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 293 out of 404 reviews" "
Rating 8 - Good. 76 out of 404 reviews" "
Rating 6 - Okay. 18 out of 404 reviews" "
Rating 4 - Poor. 5 out of 404 reviews" "
Rating 2 - Terrible. 12 out of 404 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Alex, Corte Madera

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained property. Very clean and well equipped room. The only issue was that it tended to get a bit noisy
Stayed 9 nights in Apr 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Nice neighborhood for dining options
Stayed 4 nights in Apr 2024

10/10 Excellent

Dara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!!! Especially for the price, everything is so beautiful and many amenities!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024

4/10 Poor

Tokyo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This location is NOISY! the first night, we stayed on the lower level in a “patio” room. Unfortunately it was immediately next to the elevator so we heard all of the noise of the very loud elevator, people in and out, and very chatty/loud hotel staff. The second night, we stayed in a room on the 1st floor, immediately across from the restaurant that’s under renovations and were awaken by hammering and drilling early in the morning. When I inquired about asking them to stop, they did for a few minutes and it seems like it got worse so we didn’t get much sleep or any relaxation before our departure. Unfortunately, my boyfriend wasn’t feeling well and this didn’t help, in addition to the lack of flexibility with checkout. Very clean and cute, but the lack of customer service and flexibility you get at a larger hotel are lacking, especially for the rates they charge! Not sure if I would stay here again.

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk provided everything we needed. She was very kind as well as the gentleman in the morning shift
Stayed 1 night in Feb 2024

10/10 Excellent

Bev

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Nosheen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Gordon, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Large rooms
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Cynthia

Travelled with group
Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Dori

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Fantastic location and the property is charming but in need of some repairs. Our room was spacious and nicely laid out with a little kitchenette and a balcony. Unfortunately, the doors going out to the balcony did not open. The lock seemed to be broken. We were also frustrated by the fact that it took fifteen minutes to get the hot water working. The bed did not seem like a queen, but it was comfortable enough. Other than these complaints, the property was adorable and spotlessly clean. But for such a high nightly rate, you want everything to be in working order.
Stayed 1 night in Dec 2023

8/10 Good

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to move due to a leak in our ceiling Handled quickly by staff and moved to a similar room. It was closer to lobby so was a bit noisier. Room was nice
Stayed 7 nights in Nov 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roomy and modern
What a fabulous hotel, it was spacious, modern and comfy. What a nice find in Greenpoint. The desk personnel were top notch. So nice to have a sauna available! Can't wait to come back.
Stayed 1 night in Oct 2023

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

philip Warner, Palmetto

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023

10/10 Excellent

Joel

Stayed 2 nights in Jul 2023

8/10 Good

Joannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Franklin Guesthouse is a lovely homely stay but with a hotel feel. Place is very clean. Some minor critiques 1. the mirrors.. they're all in the bathroom but bathroom is small to medium sized. The long mirror should not be on the inside, behind the bathroom door, to allow 2 or more people to get dressed at the same time. We're on NY time so have to be quick too lol. 2. Also there is no safe in the room 3. and the closet could be a little larger The rooms were nice and clean. The sheets smelled clean and the bed was very comfy. Also they have numerous electrical sockets in the room which is so convenient. The 24 hour convenience store, next door was a life saver We wish we made it to the restaurant, Madre because it always smelled so good. Overall will recommend and stay again.
Stayed 5 nights in Aug 2023

10/10 Excellent

W.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and professional.
Stayed 2 nights in Aug 2023

10/10 Excellent

Zachary

Stayed 1 night in Aug 2023

10/10 Excellent

Theodora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A slice of home in Greenpoint
We stayed at FGH for a wedding -- though we were a bit nervous when we walked into a small lobby, when we got to our room, every penny was WELL worth it! It is like staying in your own apartment, it felt like home and we, frankly, didn't want to leave.
Stayed 1 night in Aug 2023

10/10 Excellent

Maritere

Stayed 1 night in Aug 2023

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Great location. Friendly staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

Louise

Stayed 3 nights in Jul 2023

10/10 Excellent

Anya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place , had a nice kitchen even , super clean . Was a bit loud in the morning , but then was good ) overall a very good experience
Stayed 1 night in Jun 2023

10/10 Excellent

Matthew

Business traveller
Liked: Property conditions & facilities
A great place to stay for the value. - clean rooms - hospitable staff (all around) - great neighborhood - fantastic food/drink/store options in the neighborhood
Stayed 2 nights in Jun 2023

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved Franklin Guesthouse and would definitely recommend to others and I cant wait to come again. Convenient, safe and great places to eat. The staff was amazing, friendly and overall 10 out of 10 experience. Thank you.
Stayed 6 nights in Jun 2023

10/10 Excellent

Thomas

Liked: Staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Jun 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place is worth the steep price. The rooms are private, squeaky clean, lots of natural light, and best of all they are so quiet. I appreciate such a private and quiet location in the heart of a busy city. 5 stars
Stayed 1 night in May 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very nice place to stay Friendly staff very helpful Great area
Stayed 1 night in Apr 2023

10/10 Excellent

Marco A

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We truly enjoyed our stay at the Franklin guesthouse. It is in a trendy neighborhood, with plenty of food options. The staff was great and were very helpful at guiding us on the use of public transportation. To access the Ferry or subway is an easy 5 min walk. The room was very spacious and had many amenities: kitchen appliances, Utensils, pots, pans, glasses etc. The bed was super comfortable and we got plenty of good nights sleep. The room was next to the elevator and close to the lobby but the noise was not able to be heard in our room. We highly recommend the hotel!
Stayed 3 nights in Apr 2023

10/10 Excellent

Mary

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing hotel. I was greeted with such kindness and this continued throughout my stay. The room was fantastic. Clean, very spacious with a full kitchen. It was a great location for my stay, with great restaurants, bars and shops near by. Easy access to subway. Will always be my choice when I’m in the area!
Stayed 4 nights in Apr 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Ira, Ojai

Stayed 1 night in Apr 2023

10/10 Excellent

Carmen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was the perfect location for our Manhattan and Brooklyn trip. We will be back!
Stayed 6 nights in Mar 2023

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay in an efficiency type room. Has full kitchen also. Very clean and has all you could need. Don't reserve a room with a balcony. We were in the lower level (basement) and they called a tiny tiny patio as a balcony. It costs more for a room with a balcony\patio.
Stayed 1 night in Mar 2023

10/10 Excellent

barley

Stayed 1 night in Mar 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NYC trip 2023
Stayed here for 4 nights and loved it. Room was large and had a great shower. Staff was very friendly. Our room was just off from the front desk and I was afraid it would be noisy, but it was extremely quiet. I was never woken up by outside noise and I am a very light sleeper. We will definitely stay here again when we come back to Brooklyn.
Stayed 4 nights in Feb 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2023

10/10 Excellent

Juli, WAYNE

Stayed 1 night in Jan 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Tired room at the end of a basement corridor next to a laundry where the door won't shut. Hot water that doesn't work and staff that wee
Stayed 2 nights in Jan 2023

10/10 Excellent

Elena, new hartford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, professional and helpful. Property and room were extremely clean. Room was spacious and comfortable. Great location! Within walking distance to restaurants, bars, and stores. Offsite parking garage on nearby street but we found parking on the street which was safe and free !

10/10 Excellent

Jill, Saint Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Do not stay here, very noisy, lousy service.
This was a terrible experience all the way around. I had called the hotel prior to booking to see which rooms had the soaker tubs, I was told that the suites had a 50/50 chance of getting a tub but one was not guaranteed. I messaged the hotel to explain what had been discussed with the receptionist and they read the messages but still never responded. However, when we checked it, we were informed that those rooms no not have the option of a soaker tub. Therefore, I would have booked the smaller room to get the soaker tub. The "separation" in the suite is not a full wall and does not provide separation from the other spaces. There was a kitchen and stairwell entrance that was right next to our door causing there to be an abundance of noise all throughout the stay. When we spoke to a manager at 7 pm that night, we were told that this would go on until midnight and they would send a bottle of champagne, as it was our anniversary, which did not happen. There was also cursing in the hallways and the maid service was loud when they were still cleaning the rooms at 3:30 pm. As guest, we signed a no noise policy, but they don't hold their employees to the same standard. I have tried to reach out the manager of the hotel a few times since our stay but nobody has contacted me to deal with the multiple issues of this stay.
Stayed 1 night in Nov 2022

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deluxe Loft Suite - very spacious with high ceilings. Big Bathroom, kitchenette with bar counter, seating area with futon, and bedroom. More like an apartment than a hotel room which I really liked.
Stayed 3 nights in Nov 2022