When I arrived at the property to check-in, an individual stated that no one could check-in to Indigo and had to go Sheraton. I proceeded to ask the security desk and he confirmed. I went across the street to Sheraton and a rep confirmed they were honoring Indigo's reservations, but could provide no additional information. I advised that I never received a notification via email or telephone from Expedia about the hotel change. I proceeded to pay my remaining balance when I was told by staff that an additional hold of 500.00 would be required for incidentals. Inquirrd about that, because it was not noted during my initial booking with Indigo. Needless to say, I was a little aggravated at this point. I attempted to contact an Expedia rep to address my concerns about what had occurred and the additional hold amount and needless to say, it was another bad experience. This was my first time using Expedia again in years because I thought this would be a hassle free experience and it was not. I will return to booking direct with hotels.
On another note, the Sheraton was nice, clean and had great Covid guidelines in place, which is the standard I expect from Marriott brand.