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Reviews of Hotel Key LaGuardia Airport

3 out of 5
Hotel Key LaGuardia Airport
33-53 Farrington St, Flushing, NY

Reviews

5.8
Rating 10 - Excellent. 57 out of 264 reviews" "
Rating 8 - Good. 56 out of 264 reviews" "
Rating 6 - Okay. 34 out of 264 reviews" "
Rating 4 - Poor. 27 out of 264 reviews" "
Rating 2 - Terrible. 90 out of 264 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Nigel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

MAX

Stayed 1 night in Feb 2024

4/10 Poor

Kevent

Disliked: Staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Peter

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this last minute because my wife's doctor needed to run more tests and they were sold out at the hotel we were staying at. The staff was accommodating, but this place is not for families. Scetchy part of town. They should have gates around the property
Stayed 1 night in Nov 2023

2/10 Terrible

IMPERIA

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Really dirty. No remote for TV. AC didn’t work. No light fixture at all in the bathroom. Room was ready earlier but charged us $30 extra for check in. Not worth $400 at all. Terrible customer service. Lady barely said 2 words to us.
Stayed 1 night in Oct 2023

2/10 Terrible

juan

Stayed 3 nights in Sep 2023

8/10 Good

ROXANNE, BRONX

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Price was too high
Stayed 1 night in Sep 2023

2/10 Terrible

Vanessa

Bugs on and around bed, dirty sheets, foot prints around the windowsill. Let immediately!
Stayed 1 night in Jul 2023

2/10 Terrible

Kenisha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean at all and smells horrible
Stayed 1 night in Jul 2023

2/10 Terrible

Joseph

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Ugh, this is a short stay motel, don't kid yourself. Parking is first come first serve, don't expect to get a spot. Room is the size of shoe box, condition is atrocious. Self closing bathroom door, really? $170 is a joke. Definitely not 3 stars
Stayed 1 night in Jun 2023

6/10 Okay

Theresa-Ann

Liked: Staff & service
It’s obvious why this place has 3 stars but there’s free parking in the city so a win is a win.
Stayed 2 nights in Jun 2023

2/10 Terrible

Lorna white

Stayed 1 night in Jun 2023

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

STEPHEN, River Oaks

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was an excellent stay for the room price and included free parking. The room was very clean and comfortable but small, like many rooms in New York. The area around the hotel was a little sketchy. It was also odd to have stairs going down into the lobby. The elevator was restricted for wheelchair use.

4/10 Poor

Luke

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property needs a deep thorough cleaning
Stayed 2 nights in May 2023

6/10 Okay

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Chunlei

Stayed 2 nights in Apr 2023

10/10 Excellent

Terell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Ying Fang

Stayed 2 nights in Apr 2023

8/10 Good

Mohamed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Apr 2023

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Apr 2023

10/10 Excellent

Randy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly love this place. Staff are nice and rooms may be small but I'm not there for that. I'm there for. Place to relax and that's always possible at this place.
Stayed 1 night in Apr 2023

2/10 Terrible

Sheena

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in unsafe area...even though parking was included...but we didn't get 1
Stayed 1 night in Apr 2023

2/10 Terrible

Kenneth

Business traveller
Disliked: Staff & service
The woman at the counter refused to greet me when I said "good morning". But was mumbling under her breath thru-out. No smile. Actually threw my card on the floor instead of handing it back. Refused to tell me her name. When I mentioned a bad review she said "Good". Was warm & friendly with them & chatted. Opposite of how I was treated. The physical hotel is decent. But staff is weird & unfriendly imo.
Stayed 1 night in Mar 2023

6/10 Okay

Juan

Stayed 1 night in Mar 2023

8/10 Good

Md

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Heidy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Lovely Hotel! Great For Family & Friends & Couples. 10/10 Front Desk Agent By The Name of Tony gave me and my husband luxury upgraded room.
Stayed 1 night in Jan 2023

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Was absolutely disgusting. We booked weeks before the actual trip. when we got there we had to wait until 1:30 in the morning to check in because they had rented our room out to an hourly customer. The room was discussing carpet was dirty bathroom was wet handprints on the mirror. Sheets were dirty and they were working girls everywhere. I wouldn’t have stayed there but it was 1:30 in the morning and couldn’t find another place till the morning. Wouldn’t refund us for the other two nights we were supposed to stay there they’re scam artist.

6/10 Okay

Candi

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2022

4/10 Poor

RAUL

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

6/10 Okay

Crucelis

Liked: Staff & service
Get what you pay for
You get what you pay for. The one thing I liked was the location; it looked and feel safe. No homeless people around and plenty of shops nearby. I was given a room that was occupied and had lots of clothes all over. Told the receptionist and first thing she said was “not my fault!”. Gave me a room with no key so I had to ask reception to open every time I wanted to get back to my room. A day later I was given another room but smelled a bit of cigarettes. I just took it since I was only staying for the weekend. I’d still book it for a less-than-two-days trip
Stayed 2 nights in Oct 2022

2/10 Terrible

Lucia

Disliked: Staff & service, amenities, property conditions & facilities
Not at all what we expected. Poor lighting in the parking lot. Room door was open when we arrived, the room smelled nasty, carpet was dirty, it just felt dirty. Staff was not helpful in trying to help us find transportation to another hotel. I would not recommend this hotel to anyone. Very disappointed with this hotel.
Stayed 1 night in Oct 2022

2/10 Terrible

Yoosin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
the property was not dirty and smell really bad. towels were similar to the one at a self service carwash. Carpet and bedsheet were torn and dirty. Cracks and rust everywhere. Air Conditioner duct was loaded with dust.
Stayed 1 night in Oct 2022

6/10 Okay

ILYA, AURORA

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Too noisy and smells a little
Stayed 3 nights in Oct 2022

4/10 Poor

uziel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

Andres

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived and were given a room that was dirty was never cleaned. The key to the room had to be updated daily as it had a time limit and after a certain time it would not open the room. the noise was loud from the cars in the parking lot. The room had no closet to put your clothes. We had to keep them in the suitcase. The staff was never at the front desk and people had to wait for service.
Stayed 3 nights in Sep 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abysmal
Abysmal. Despite the high cost I paid through Hotels.com, they did not have a room available for me when I arrived. After I asked them to resolve the situation, the clerk disappeared into an office and never returned. I slept in the lobby. Do not use this hotel. Hotels.Com has been unable to reach the property to get a refund for me.
Stayed 1 night in Sep 2022

4/10 Poor

Shawn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was ok , not the best to stay multiple days , the condition of the hotel is not in good shape
Stayed 1 night in Sep 2022

2/10 Terrible

Yan

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

2/10 Terrible

Aerika

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not expect any luxury room out of the price however expected at least a clean room. So disappointed, room was so smelly, so dirty, full of dust and stains on the wall. Checked out within couple of minutes after seeing the room. Couldn’t stay even a single night.
Stayed 3 nights in Aug 2022

6/10 Okay

Tiffany

Travelled with family
Liked: Cleanliness
You get what you pay for
Check in was kind of horrible. I called several times because our plane kept getting delayed, lady here said it would be fine but when I got here there was an attitude. Not in the greatest looking part of town either.
Stayed 1 night in Aug 2022

8/10 Good

WolfKing

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was clean and quiet. I disliked that there was no breakfast and no swimming pool or activities
Stayed 1 night in Jul 2022

4/10 Poor

Arthur

Travelled with partner
Disliked: Amenities, property conditions & facilities
.The hotel looks nothing like the picture on line.
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jun 2022

4/10 Poor

Yunzhou

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Cleanness is pretty bad
Stayed 1 night in May 2022

4/10 Poor

Steven

Travelled with partner
Disliked: Cleanliness, staff & service
Place was dirty. Window sill leaked all night. Was told nonsmoking and i have breathing problems the entire place was full of cigarette smoke. Then we go to check out and no one was to be seen for 15min. So we just left card hoping not to get charged for a second day and bang they charged us said we didn't check out in time. I feel the purposely did that.
Stayed 1 night in Apr 2022

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a hard no for me. I even read the reviews and I was like well maybe I’ll take a chance…. When I got there I had to lug my luggage down steps to even get inside and then the room smelled of weed and cigarettes. The comforter looked unclean, the bottom window and seals were beyond disgusting, the walls were dirty however the sheets were super clean and crisp which was the only positive thing I can say about the room. I will never stay here again.
Stayed 1 night in Apr 2022

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Mary

Business traveller
Liked: Staff & service, amenities
Parking was available. Towels were old. Noise in the hallways. Smoke smells
Stayed 1 night in Feb 2022