Exterior
Check availability

Reviews of Hotel RL Brooklyn

3 out of 5
Hotel RL Brooklyn
1080 Broadway, Brooklyn, NY

Reviews

7.2

Good

Rating 10 - Excellent. 334 out of 1001 reviews" "
Rating 8 - Good. 278 out of 1001 reviews" "
Rating 6 - Okay. 145 out of 1001 reviews" "
Rating 4 - Poor. 101 out of 1001 reviews" "
Rating 2 - Terrible. 143 out of 1001 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness
Cute. Just what I needed.
Stayed 2 nights in Mar 2023

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at at 11:00 PM from Europe to discover that this hotel which had taken by $1,000 reservations months ago no longer exists. I had received no warning or refund. There were just some security at the door saying this a shelter now as a couple months ago and a bunch of drugged out people yammering outside. I had to stressfully find a place at the last second for me and my family to stay at the last minute and pay a higher rate. I contacted Expedia for a refund and additional compensation a week ago, and I have not received anything yet. Apparently Expedia cannot be depended upon to fulfill its basic function of ensuring a property actually exists. If I am not recompensed soon with interest for the stress, safety concerns, and inconvenience, I will not ever use this app again and will embark on a campaign of revenge airing out this to everyone I know as well as news outlets, travel blogs, etc. Get it together.
Stayed 4 nights in Sep 2023
Response from Hotel RL on 6 Oct 2023
Thank you for your feedback , we apologize for the inconvievece.

2/10 Terrible

Andreas

Travelled with family
Disliked: Property conditions & facilities
upon arrival we were rudely denied access by security guards, because the hotel had been converted into a refugee shelter.
Stayed 3 nights in Aug 2023
Response from Hotel RL on 19 Sept 2023
Good Morning AndreasWe are very sorry to learn that you experienced an inconvenience during your trip to Brooklyn. Your remarks are being discussed internally, and we appreciate you sharing your feedback. Best Regards, Hotel RL

6/10 Okay

Ashanti

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I like that the staff is very helpful n polite, knowledgeable and attentive. Only gripe is how small the room itself was. Also the walls is thin so all the noise from other occupied rooms is clear n crisp. It was clean, limited amount of towels n face clothes( booked for 2 people).
Stayed 1 night in May 2023
Response from Best Regards, Hotel RL on 27 Jul 2023
Good Afternoon Ashanti, thank you for choosing to stay with us we appreciate your business and helpful feedback

2/10 Terrible

Lisa

Stayed 2 nights in Jul 2023
Response from Best Regards, Hotel RL on 15 Aug 2023
Thank you for your review. We appreciate your business and helpful feedback.

2/10 Terrible

ROGER

Travelled with partner
The property turned out to be a homeless shelter instead of an hotel. No foolin'.
Stayed 1 night in Jul 2023
Response from Best Regards, Hotel RL on 21 Jul 2023
thank you for your feedback we appreciate your business.

2/10 Terrible

Aaron

Arrived and hotel had shut down
Stayed 2 nights in Jul 2023
Response from Best Regards, Rooms Division Manager on 13 Jul 2023
We appreciate your business and helpful feedback.

2/10 Terrible

Joseph

Travelled with partner
Don’t book a stay here. The property converted to a homeless shelter and failed to tell people who booked nights at the property. When you show up they have a sign in the front telling you to find somewhere else to stay.
Stayed 3 nights in Jun 2023
Response from Best Regards, Hotel RL on 10 Jul 2023
Thank you for your feedback, we appreciate your business and helpful feedback.

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
this property is closed down
Stayed 2 nights in Jul 2023

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is a Shelter / Lying Staff
We didn't get to stay at this hotel because it was turned into a shelter. We were never told about this before our trip and the man at the front desk said our reservation was transferred to a Holiday Inn down the road. When we went to the Holiday Inn we found out this was a lie. I will never book with this hotel again.
Stayed 1 night in Jun 2023
Response from Best Regards, Hotel RL on 5 Jul 2023
Good Morning William, Thank you for taking the time to leave us a review about your recent experience. We apologize for the inconvenience. Best Regards , Hotel RL

2/10 Terrible

Eric

Shut Down
Stayed 3 nights in Jun 2023
Response from Best Regards, Hotel RL on 5 Jul 2023
Good Morning Eric, Thank you for taking the time to leave us a review about your recent experience. We apologize for the inconvenience. Best Regards , Hotel RL

2/10 Terrible

Sitong

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Best Regards, Hotel RL on 21 Jun 2023
Good Morning Sitong, we apologize for this sudden inconvenience. This was a sudden change and we sincerely apologize for the frustration.

2/10 Terrible

mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no hotel … would like for someone to contact me
Stayed 1 night in Jun 2023
Response from Best Regards, Hotel RL on 21 Jun 2023
Good Morning Mark, we apologize for this sudden inconvenience. This was a sudden change and we sincerely apologize for the frustration

2/10 Terrible

Bryant

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was closed down and Hotels.com did nothing
Arrived at the hotel only to find out that it’s been closed for over 3 weeks. There was no email or refund prior to my trip. When I called Hotels.com there was very little they did to keep me from being stranded in NYC alone. They even tried to re-book me in a rundown hotel, in an unsafe area in a hotel with super low ratings overall. The entire experience was a fiasco
Stayed 2 nights in Jun 2023
Response from Best Regards, Hotel RL on 21 Jun 2023
Good Morning Bryant, we apologize for this sudden inconvenience. This was a sudden change and we sincerely apologize for the frustration

2/10 Terrible

Vothom

Stayed 1 night in Jun 2023
Response from Best Regards, Rooms Division Manager on 7 Jul 2023
thank you for your your feedback

2/10 Terrible

Christopher

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is closed
The hotel was closed without notice other than a letter posted on the front door that it had closed May 22nd. We had to rebook standing in front of the place for like an hour.
Stayed 1 night in Jun 2023
Response from Best Regards, Hotel RL on 21 Jun 2023
Good Morning Christopher, we apologize for this sudden inconvenience. This was a sudden change and we sincerely apologize for the frustration

2/10 Terrible

Albert

Stayed 1 night in Jun 2023
Response from Best Regards, Hotel RL on 5 Jul 2023
Good Morning Albert, Thank you for taking the time to leave us a review about your recent experience. We apologize for the inconvenience. Best Regards , Hotel RL

2/10 Terrible

Chaeli

Stayed 1 night in Jun 2023
Response from Best Regards, Hotel RL on 5 Jul 2023
Good Morning Chaeli, Thank you for taking the time to leave us a review about your recent experience. We apologize for the inconvenience. Best Regards , Hotel RL

2/10 Terrible

Jen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is closed and now operating as a shelter! DO NOT BOOK A ROOM HERE
Response from Best Regards, Hotel RL on 21 Jun 2023
Good Morning Jen, we apologize for this sudden inconvenience. This was a sudden change and we sincerely apologize for the frustration

2/10 Terrible

Shawn

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It was closed when I got there, I'm never going back.
Stayed 2 nights in Jun 2023
Response from Best Regards, Hotel RL on 9 Jun 2023
Good Morning Shawn, we apologize for this sudden inconvenience. This was a sudden change and we sincerely apologize for the frustration.

2/10 Terrible

Dana, Pottsville

Travelled with group
Disliked: Staff & service, property conditions & facilities
This hotel is now being used for a Shelter. I found this out when attempting to check in for my stay. If you book through a 3rd party vendor, the hotel does not notify you of this. They also have no other accommodations for guests who previously had bookings - they will tell you your reservation transferred to the Holiday Inn 3 blocks away but the Holiday Inn denies this. So if you are booked to stay here in the near future, please check!
Response from Best Regards, Hotel RL on 9 Jun 2023
Good Morning Dana, we apologize for this sudden inconvenience. This was a sudden change and we sincerely apologize for the frustration.

2/10 Terrible

Thomas

Stayed 2 nights in Jun 2023
Response from Best Regards, Hotel RL on 7 Jun 2023
Thank you for choosing to stay with Hotel RL.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Best Regards, Hotel RL on 9 Jun 2023
Good Morning Joseph , we apologize for this sudden inconvenience. This was a sudden change and we sincerely apologize for the frustration.

8/10 Good

Malik

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Covenantally placed in Brooklyn with easy access to Manhattan .
Stayed 4 nights in May 2023
Response from Best Regards, Hotel RL on 5 Jun 2023
Good Afternoon Malik, Thank you for choosing to stay with us, we appreciate your business and helpful feedback

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
While other traveler reviews mentioned this, the online description didn't mention that the the first floor off the hotel lobby is a club beginning in the afternoon until 2am many nights. The accompanying loud bass noise made it difficult to sleep. Also, the stairwells and elevator did not require a hotel room key to access and the room floors did not have obvious cameras. These are basic security measures for most hotels. That aside, the staff was friendly and the room I had was nice.
Stayed 3 nights in May 2023
Response from Best Regards, Hotel RL on 25 May 2023
Good Morning , Thank you for choosing to stay with us. we appreciate your business and helpful feedback.

2/10 Terrible

Georgia

Business traveller
Luckily, Holiday Inn Express had an extra room for me to stay this holiday weekend, otherwise I would have been stranded. RL Brooklyn closed permanently and did not even let me know - I found out when I tried to check in. Expedia did not help in any way.
Stayed 2 nights in May 2023
Response from Best Regards, Hotel RL on 25 May 2023
Good Morning Georgia, thank you for choosing to stay with you us. We are happy that we were able to relocate you to our sister property. we appreciate your business and we sincerely apologize about the inconvenience.

8/10 Good

Margot

Liked: Cleanliness, staff & service, property conditions & facilities
I had an excellent stay at this hotel! The rooms are clean and comfortable and the staff is very helpful and accommodating. My flight was delayed on the way to New York, so I didn't arrive until 3am. Even though check-in ends at 2am, they made sure I still had a room when I arrived, then they gave me an extra late check-out (12:30pm). Would definitely stay here again.
Response from Best Regards, Hotel RL on 23 May 2023
Good afternoon Margot, thank you for choosing to stay with me , we appreciate your business and helpful feedback

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, nice staff. No place for parking
Stayed 2 nights in May 2023
Response from Best Regards, Hotel RL on 23 May 2023
Good afternoon Jennifer, thank you for choosing to stay with us , we appreciate your business and helpful feedback

4/10 Poor

Gunilla, Alexandria

Liked: Staff & service
Disliked: Property conditions & facilities
The pictures online look nothing like reality. There’s is no restaurant in the hotel. That had been turned into a nightclub. I heard and felt every beat of the music all night long. The room was fine although pillows are super hard. There was no hair dryer in the bathroom. I had booked and paid for two nights. I checked out early and moved to a different hotel to get some sleep.
Stayed 2 nights in May 2023
Response from Best Regards, Hotel RL on 23 May 2023
Good afternoon Gunilla, thank you for choosing to stay with us. we appreciate your business and helpful feedback

4/10 Poor

Yaz

Travelled with family
Liked: Cleanliness, staff & service
Es bueno pero me están haciendo un recargo injustificado
Stayed 2 nights in May 2023
Response from Guest Relations on 23 May 2023
Dear Yaz,While we want all our guests to have a flawless experience, we are disappointed to learn that you are having an issue with an unexpected charge. We never want a concern such as this to go unresolved, so please reach out to us so we can discuss this matter further. Thank you for alerting us, and we hope to speak with you soon.

2/10 Terrible

Charles

Disliked: Cleanliness, property conditions & facilities, room comfort
Need a quiet place to sleep? Don't go here
The music from someone nearby was so loud I gave up and I left at 1am
Stayed 1 night in May 2023
Response from Best Regards, Hotel RL on 18 May 2023
Good Morning Charles, thank you for choosing to stay with us we appreciate your business and feedback

4/10 Poor

Alysa

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Sorry it's a long one. Firstly, I will start with the positives. Although I'm not sure of any names but who I presume is the manager on duty Friday 5th May was lovely, really friendly and helpful. Also, there were 3 men we encountered throughout the stay and a cleaning lady on the last day who were really lovely! Literally the only 3 with any idea about customer service. Also, we found the beds very comfy, and the shower was great. Additionally, the area looks a little dodgy but it’s better than you think it’s going to be, and we didn't feel unsafe. Although this might be because we live in London so used to it. Additionally, the transport links into Manhattan are great! That’s about it.... Onto the negatives... after travelling from London to Brooklyn on a reservation we made roughly 6 months out we were flippantly told that there wasn't a reservation for us although we had done everything correct on our side. They have been experiencing problems with interface between 3rd party booking agents. They tried to find us a room at their sister hotel located 2 blocks away. However, as we were staying for 7 nights, they were unable to accommodate and then somehow, they managed to find us a room in the hotel. Due to the system error the booking had to be manually inputted, which was done incorrectly. I was over charged by around $350. Thankfully, I receive notifications so was alerted immediately and the refund was processed. Unfortunately, the account wasn't reconciled pro
Stayed 7 nights in May 2023
Response from Best Regards, Hotel RL on 18 May 2023
Good afternoon Alysa, thank you for choosing to stay with us we appreciate your business and feedback.

2/10 Terrible

Rachel

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from Best regards, Rooms division manager on 16 May 2023
Good morning, Rachel thank you for choosing to stay with us we appreciate your business and helpful feedback. Looks like you did not enjoy your stay with us. We apologize for falling short of your expectations and we hope you choose to stay with us in the near future for a better stay.

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The facility was not clean, very noisy at night, not safe to walk around. No hot water in shower was available.
Stayed 2 nights in May 2023
Response from Best Regards, Hotel RL on 13 May 2023
Good Morning mark, thank you for choosing to stay with us we appreciate your business and helpful feedback.

10/10 Excellent

Rosmery, Altamonte Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a great stay, very clean and friendly staff. Club music could be heard from our room, it was muffled, didn't really bother us, but for light sleepers, might want to go to a higher floor. Security procedures are in place to make sure only guests enter the hotel lobby, great practice
Stayed 4 nights in May 2023
Response from Best Regards, Rooms Division Manager on 14 May 2023
Good Afternoon Rosemary, thank you for taking the time to leave us a review, we are glad you enjoyed your stay with us, especially our friendly staff, we appreciate your business and helpful feedback and we hope you choose to stay with us again in the near future for a better stay

8/10 Good

Simon

Stayed 1 night in Apr 2023
Response from Best Regards, Hotel RL on 12 May 2023
Good Afternoon Simon, thank you for choosing to stay with us, we appreciate your business and helpful feedback.

2/10 Terrible

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Mynstay was awful due to a very intoxicated guest with mental health issues across the hall. 930pm thru 3am the guest was yelling, throwing things at walls, trying to get into other guests rooms, including mine. After 2nd police visit they came again with medics to trandport him to hospital for evaluation. The staff was amazing and beyond helpful.
Stayed 1 night in May 2023
Response from Best regards, Rooms Divison Manger on 16 May 2023
Good afternoon Elisabeth, we were in complete distress reading your review we apologize for falling short of your expectations in regards to you stay. Despite that we are glad to hear the staff was beyond helpful to you. We appreciate your business and helpful feedback and we hope you choose to stay with us agin in the near future fir a better stay

10/10 Excellent

Larah

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, the room was very clean and comfortable and everything worked as it should. They only have on street parking but for us it was not much of an issue amd we found parking fairly close by. The neighborhood is kinda of scary but the hotel was nice.
Stayed 2 nights in May 2023
Response from Best Regards, Hotel RL on 12 May 2023
Good Morning Larah, thank you for choosing to stay with us, we appreciate your business and helpful feedback.

4/10 Poor

Deborah

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Scary neighborhood. No parking. Nowhere to eat. Unbearably loud hip hop bar next door. Coffee not kept up. Shower flooded the bathroom. Room was nice. Clean and neat. plenty of hot water and acceptable water pressure. Bed and pillows comfortable. USB ports in my room not working. Great air conditioner. Nice TV with direct TV.
Stayed 2 nights in May 2023
Response from Best Regards, Hotel RL on 12 May 2023
Good afternoon Deborah, thank you for taking the time to leave us your feedback. we appreciate your business and helpful feedback, best regards Hotel RL

2/10 Terrible

Jennifer

Travelled with family
Liked: Staff & service
Not for me
We were not there very long. We had booked three nights stay, but when we arrived, we realized that the restaurant/hotel bar, was actually a nightclub that was separate from the hotel and the rooms sit right on top of it. It was very loud. It was open until 2 AM on a Thursday night and I’m sure later on the weekend. I think the pictures and description were more than a bit deceiving. So we booked a new hotel and left. They did refund me for the second two nights but not that first night.
Stayed 3 nights in May 2023
Response from Best Regards, Hotel RL on 9 May 2023
Good afternoon Jennifer, Thank you for choosing to book with us. we are truly sorry you were not able to stay with us. we appreciate your business and helpful feedback.

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service
Great hotel. Super clean and comfy and convenient.
Stayed 2 nights in Apr 2023
Response from Best Regards, Hotel RL on 9 May 2023
Good afternoon Tristan, Thank you for choosing to stay with us, we are delighted that you enjoyed all aspects of your stay especially our Comfy Environment. we appreciate your business and Kind feedback and we hope you choose to stay with us again in the near future for another Great stay.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We highly recommend this hotel. The rooms are small as they accurately described, but they are very efficiently arranged and clean and fresh. The employees are amazingly friendly and helpful. Dexter & Charles were very helpful at check in. James and Daisha were super accommodating. Our housekeeper Lourdes was extremely attentive to our needs. The merchants around the hotel were very friendly and helpful (pizza parlors and bodegas). We Uber'd everywhere and it was very convenient. We really appreciate the great service provided during our 5 day stay. Thank you! We'll be back.
Stayed 4 nights in May 2023
Response from Best Regards, Hotel RL on 9 May 2023
Good afternoon Andrew, thank you for choosing to stay with us. we are delighted that you enjoyed all aspects of your stay, especially from our rockstar employees James, Daisha, Dexter and Charles and Lourdes. we greatly appreciate your business and kind feedback, we look forward to hosting you again.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Back patio area was fantastic! Fun street art and plenty of space!
Stayed 1 night in Apr 2023
Response from Best Regards, Hotel RL on 5 May 2023
Good afternoon Amanda, thank you for choosing to stay with us. We appreciate your business and helpful feedback.

8/10 Good

Randall

Stayed 5 nights in Apr 2023
Response from Best Regards, Hotel RL on 23 May 2023
Good Afternoon Randall, thank you for choosing to stay with us, we appreciate your business and helpful feedback.

6/10 Okay

Mary Jo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice but no shower privacy and loud party noise
Everyone working at the hotel was very nice and helpful. I noted that the Hotel was not comfortable. It was clean and had a decent design but my 18 daughter and I stayed there and found it offered NO privacy to the bathroom shower which had a clear floor-to-ceiling glass panel that faced the inside of the whole room. Maybe fine for a couple maybe but probably not for a family or friends. We thought it odd for a room with two beds. Also, we were there for a Saturday and Sunday night and stayed on the third floor. The whole room was blasted to 2 am with music from the ground floor bar. Maybe ok if you are partying but not if you want to use the room to do much of anything else.
Stayed 2 nights in Apr 2023
Response from Best Regards, Rooms Division Manager on 26 Apr 2023
Good Evening Mary Jo, thank you for taking the time to leave us a review. We apologize for falling short of your expectations in regards to the Lounge music,. Despite that we are happy to hear that a good stay. We appreciate your business and helpful feedback. We hope you choose to stay with us again in the near future for a better stay

8/10 Good

Robert

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Best Regards, Rooms Division Manager on 26 Apr 2023
Good Afternoon Robert, thank you for taking the time to leave us a rating. We appreciate your business and kind feedback and we hope you choose to stay with us in the near future.

8/10 Good

Olivia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely staff, comfy bed. Our bed wasn’t made more than once in 6 nights however, which was a real drawback.
Stayed 6 nights in Apr 2023
Response from Best Regards, Hotel RL on 25 Apr 2023
Good Morning Olivia, thank you for choosing to stay with us. we appreciate your business and helpful feedback

10/10 Excellent

Asia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The RL hotel was very nice. The staff was very friendly and helpful with all our needs. We visited over night for the NY half marathon run. Located in the heart of Brooklyn, everything was in walking distance. Easy, and close access to the train. The room was very clean with extra towels, and wash cloths. There was a bar with indoor, and outdoor smoking area. Also, the hotel had the Tank & Ryan fight for us to watch free of charge. Lastly, the day bed in the room was perfect for my son.
Stayed 1 night in Apr 2023
Response from Best Regards, Hotel RL on 25 Apr 2023
Goood afternoon Asia, thank you for choosing to stay with us. we are delighted you enjoyed all aspects of your stay, especially the lounge area your room and the extra amenities in the room. we appreciate your business and helpful feedback, And we hope you choose to stay with us in the near future for another great stay

8/10 Good

Madison

Travelled with partner
Liked: Staff & service, property conditions & facilities
This property is great if you are from New York just looking to get some time away, they have a beautiful lounge downstairs, the hotel is pretty quiet despite the train that services right across & also the bar downstairs. Though if you aren’t from New York i wouldn’t Recommend because of the neighborhood. Since i am from New York i know what it’s like but for you it may feel uncomfortable
Stayed 1 night in Apr 2023
Response from Best Regards, Rooms Division Manager on 22 Apr 2023
Good Morning Madison, Thank you for taking the time to stay with us , we are delighted to hear you enjoyed your stay with us especially the lounge downstairs. we appreciate your business and Kind feedback. we hope u choose to stay with us in the near future for a better stay.

2/10 Terrible

roland

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Best Regards, Rooms Division Manager on 9 May 2023
Good afternoon Roland, Thank you for choosing to stay with us. we apologize for falling short of your expectations in regards to you stay, and we hope you choose to stay with us in the near future for a better stay